Two generations of the Pastore family direct Crime Prevention Security Systems—and consider employees their extended family. From left: Office Manager Jessica Pastore; Vice President of Sales Randi Elrad; President John

This year, as hundreds of companies all over the country shrunk and cut back, one security company in Provo, Utah, did something unusual. APX Alarm Security Solutions Inc. (APX) grew

When The Protection Bureau saw the recession coming, it decided on what some would call a risky course of action. The company chose to use an offensive — not defensive — growth strategy, expanding its offerings and growing its customer service department. It proactively connected with its current clients through a new Client Care Department and a company-wide, downright fanatical focus on customer satisfaction and intentional interaction.

Transformation is rarely instantaneous. It generally starts with one small initial change — repeated over and over. For Protection 1, small changes in every area of the company have produced remarkable transformation, resulting in a year deserving of the SDM 2012 Dealer of the Year award.

Steady and rapid growth in the dealer program market, like the kind Security Networks, SDM’s 2012 Dealer of the Year Honoree, has had in recent years requires more than a good marketing program or exciting services. Security Networks, West Palm Beach, Fla., prides itself on an average of 40 percent growth year-over-year for the past eight years, its president, Richard Perry, tells SDM.

SDM’s 2015 Dealer of the Year combines both old and new ideas to pave the way for the future.

When it comes to maintaining relationships with customers, this company is at the top of its game, all while increasing revenue and keeping employees healthy, happy and engaged. 

Faced with debt, higher than desired attrition, challenges in retaining employees, inflation and supply chain issues caused by a global pandemic, this company managed to get completely debt-free, lower attrition, raise both wages and prices, and still make a profit — all of which resulted in a “war chest” that helped them invest in key cyber and marketing efforts.

The DuraTech Self-Retracting Device features a side cable payout and an internal braking system that provides fast-acting braking for maximum stopping power in the event of a fall.

The GuardRite Retractable Barrier is a modular and self-storing barrier system that can withstand up to 30,000 pounds of impact at 4 mph, making it ideal for guarding rail docks, finger docks, and wide loading and flatbed loading areas, as well as protecting sensitive equipment and pedestrian areas

KNIPEX Tools has introduced 24 tools with tether attachment mounts for its Tethered Tool Pliers Program.

This rescue harness provides safety, versatility and comfort.

The NEWTON EASYFIT HI-VIZ Fall Arrest Harness has a fluorescent-colored vest with reflective strips.

The RT4-5602 retractable tool tether is designed for workers whose tasks go from requiring a single tool to needing multiple tools. The tether’s patented Quick-Connect tool interchangeability allows workers to attach additional lanyards with female fittings to all tools needed for the project.

STAIRMASTER anti-slip renovation treads are ideal for exit path markings, safety egress systems, steps and landings.

The 3M Advanced Floor Care System is designed to achieve a high-gloss appearance with less labor and fewer chemicals over time.

Spectra two-stage stair nosings are visually appealing and durable, yet can be quickly and easily replaced if damaged.

Designed for horizontal, vertical or overhead fall protection applications, the Werner R3 concrete anchor features a quick-release button that allows users to install and remove it with simplicity, speed and security.

Form-A-Tread Original is a durable high-tech epoxy paste designed to be easy to apply to stair treads. Form-A-Tread’s kit includes a 400-milliliter cartridge of material that can produce 25 to 40 linear feet of 1-inch-wide tread depending on the surface type.

Foothold is a water-based cleaner and degreaser formulated to help prevent slips and falls in wet, greasy and oily areas. It lifts and suspends heavy soils, brine, fat, and blood from walls, equipment and flooring materials such as rubber, metal and epoxies.

StairMaster safety renovation treads come in 9- or 11-inch widths as well as contrasting or coordinating colors, including a glow-in-the-dark option. The tread is ideal for exit path markings, safety egress systems, or steps and landings.

This upgraded product line features numerous safety improvements, including more robust shock packs to withstand greater fall forces, thicker cables and redesigned braking systems to provide greater dynamic strength.

Philadelphia – The incidence of spinal injuries suffered by U.S. soldiers in modern warfare may exceed previous conflicts, according to a new study from the William Beaumont Army Medical Center.

Washington – Certain drivers transporting cargo for the U.S. military have been exempted for two years from a federal hours-of-service break requirement, according to the Federal Motor Carrier Safety Administration.

Houston – Vietnam War veterans who were exposed to the herbicide Agent Orange may have an increased risk of developing skin cancer, according to a new study from researchers at the University of Texas MD Anderson Cancer Center.

St. Louis – Military personnel with concussions caused by explosions had outcomes similar to personnel with concussions from other causes, according to a study from Washington University in St. Louis.

Washington – The Department of Veterans Affairs has launched a registry to track the health of veterans exposed to burn pits and other airborne hazards in recent military operations, including Iraq and Afghanistan.

Washington – Disabled veterans who have been newly hired to positions in the federal government could receive immediate access to sick leave as part of a proposed House bill.

Washington – U.S. service members deployed to the Middle East may be facing occupational health risks due to a lack of health monitoring and flaws in the Department of Defense’s multiple data storage systems, according to a Government Accountability Office report released June 22.

Atlanta – It’s vital to keep family in mind when creating a workplace safety culture. Former Navy Commander Mike Abrashoff shared this message during today’s Opening Session at the 2015 NSC Congress & Expo.

San Diego – Members of the military who have poor sleep habits are “less resilient” than service members with healthy sleep behaviors, according to a recent study from the Naval Health Research Center.

Rosemont, IL — Members of the military may face an increased risk of developing skin cancer, according to a recent study from the American Academy of Dermatology.

Washington — The Bureau of Justice Assistance, part of the Department of Justice’s Office of Justice Programs, has released a video intended to protect first responders who face potential exposure to fentanyl, a synthetic opioid considered up to 50 times more potent than heroin.

In the years since the 9/11 terrorist attacks, training and preparation for police, fire and emergency medical services professionals has taken on heightened importance,

Charlottesville, VA — Frequent exposure to minor explosions may increase the risk of brain injury and inflammation among members of law enforcement and the military, results of a recent study led by researchers from the University of Virginia show.

Washington — The ongoing health problems of workers who responded during and after the Sept. 11 terrorist attacks are the focus of an online exhibit recently unveiled by NIOSH and the Department of Health and Human Services.

Washington — The National Institutes of Health and the Department of Veterans Affairs will partner on a study they hope “will lead to many answers to those suffering from Gulf War Illness.”

Washington — An update to OSHA’s standard on emergency response is undergoing a final review, according to the White House Office of Information and Regulatory Affairs website.

Washington — OSHA and the California Division of Occupational Safety and Health have a new agreement that clarifies which agency has enforcement authority in certain situations.

College Station, TX — New resources from the Texas A&M Engineering Extension Service are intended to help first responders safely confront fires and other emergencies resulting from electric vehicles and energy storage systems.

Washington — A new approach to assisting military personnel who have mental health concerns “helps people get the specific care they need in a timely manner,” a military health care provider says.

Washington — A recent memo from the Department of Defense lists new requirements intended to protect military personnel from brain and cognitive trauma associated with blast overpressure.

Washington – Rep. Brian Babin (R-TX) is making another attempt to delay the Federal Motor Carrier Safety Administration’s mandate for electronic logging devices in commercial motor vehicles – set to go in effect Dec. 18 – by asking President Donald Trump to sign an Executive Order.

Washington – The Federal Motor Carrier Safety Administration will issue guidance intended to “ease the transition” to full implementation of its rule – set to go into effect Dec. 18 – on electronic logging devices in commercial motor vehicles, the agency announced Nov. 20.

Washington — In her second appropriations hearing in as many days, Secretary of Transportation Elaine Chao said she has “encouraged legislation” to clarify hours-of-service requirements for commercial motor vehicle drivers.

Washington — A bipartisan group of 30 senators is calling for Federal Motor Carrier Safety Administration Administrator Raymond Martinez to “explore improvements” to hours-of-service regulations for commercial truck drivers.

Washington — The Federal Motor Carrier Safety Administration will conduct multiple public listening sessions regarding an advance notice of proposed rulemaking on its hours-of-service regulations for commercial truck drivers.

Washington — Three days after the Pipeline and Hazardous Materials Safety Administration determined that hazardous materials transporters do not have to comply with California’s rest and meal break requirements, the American Trucking Associations filed a petition asking the Federal Motor Carrier Safety Administration to pre-empt the requirements for all commercial motor vehicle drivers.

Austin, TX — A perceived growing shortage of commercial motor vehicle drivers and potential changes to hours-of-service rules are the top issues affecting the trucking industry, according to an annual survey conducted by the American Transportation Research Institute.

Washington — A group of 19 congressional Democrats is urging, “in the strongest possible terms,” the Department of Transportation to deny a recent American Trucking Associations petition on California’s meal and rest break rules for commercial truck drivers.