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Soapbox: Enjoy the attention glut while it lasts

Working from home has been a boon to the attention economy, but understand that it will not last.

Please visit Marketing Land for the full article.




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Soapbox: Customer-centricity in the new normal

All our underlying assumptions about what makes consumers tick need to be pressure-tested.

Please visit Marketing Land for the full article.




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Community update from CEO Dale Dickson - 1 April 2020

The City of Gold Coast continues to take action in line with the advice being provided at a State and Federal level to minimise the spread of the Novel coronavirus (COVID-19).

Our staff are part of a larger front line team including health workers and police, keeping the city running and the community safe in these difficult times.

They are working around the clock to ensure essential services such as water and waste services and traffic management continue.

We are implementing necessary changes to protect the health and safety of the public with our cleaning and maintenance teams increasing their level of service in public spaces.

We thank you for your patience in allowing our staff to go about their daily work with respect, while practising social distancing.

There will be no tolerance for abuse, aggression or violence against our staff, who, like you, are undergoing personal stress at this difficult time.

Please remember we are all in this together.

Additionally, the City is asking everyone to change the way you do business with us.

I urge everyone to access our services online – you can do the following on-line at you own convenience:

 

  • register your dog
  • apply for a licence, permit or development application
  • make service requests and track their progress
  • perform property searches
  • lodge and track licence and permit applications

 

Register for MyAccount on our website – a secure one-stop shop for all our services.

 

Visit cityofgoldcoast.com.au/myaccount

 

You can also access MyAccount from your mobile device through your internet browser, save it as a website shortcut for quick access.

 

For urgent enquiries you can phone our customer service staff 1300 GOLDCOAST

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Positive Root Therapy + Advanced Onion Hair Oil

For all its greasy texture, the positive onion hair oil does wash off pretty well in just two washes. I have been using this hair oil for last one month once a week for around 4-5 hours. After washing, the hair does get a lot of volume and bounce. And, it lasts for a good two days which I absolutely love.

The post Positive Root Therapy + Advanced Onion Hair Oil appeared first on Perfect Skin Care for you.




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UK test-and-trace app trial on Isle of Wight "going well" – minister

LONDON (Reuters) - A trial of Britain's proposed coronavirus test-and-trace app being conducted on the Isle of Wight off the coast of southern England is going well, Transort Secretary Grant Shapps said on Saturday. "The trial in the Isle of Wight of that tracking app, the NHSX app designed to help assist people, is going well

The post UK test-and-trace app trial on Isle of Wight "going well" – minister appeared first on Firstpost.




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A Better Approach to Making Decisions

David Garvin, Harvard Business School professor. Also: Judith Ross on retaining your top performers during times of change.




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Innovation Traps

Rosabeth Moss Kanter, Harvard Business School professor. Also: "How to Manage Urban School Districts."




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The New Capitalists

Jon Lukomnik, managing parter of Sinclair Capital LLC and coauthor of "The New Capitalists: How Citizen Investors Are Reshaping the Corporate Agenda."




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The Science of Human Capital

John Boudreau, USC Marshall School of Business professor and coauthor of "Beyond HR: The New Science of Human Capital."




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Rapid Transformation

Behnam Tabrizi, consulting professor at Stanford University and author of "Rapid Transformation: A 90-day Plan for Fast and Effective Change."




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The New Science of Human Capital

John Boudreau, USC Marshall School of Business professor and coauthor of "Beyond HR: The New Science of Human Capital."




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Why Gen Xers Are Unhappy at Work

Tammy Erickson, McKinsey Award-winning author.




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Why Zappos Pays New Employees to Quit

Bill Taylor, cofounder of Fast Company magazine.




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Singapore Airlines’ Winning Strategy

Rohit Deshpande, Harvard Business School professor.




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Competing in the New Global Landscape

Hal Sirkin, senior partner and managing director at The Boston Consulting Group and coauthor of "Globality."




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Applying Design Thinking to Your Business

Roger Martin, dean of the Rotman School of Management and author of "The Design of Business."




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How Enterprise 2.0 Will Reshape Your Business

Andrew McAfee, principal research scientist at MIT's Center for Digital Business and author of "Enterprise 2.0."




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Breaking Free from the Acceleration Trap

Heike Bruch, professor of leadership at the University of St. Gallen and coauthor of the HBR article "The Acceleration Trap."




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Why a Happy Brain Performs Better

Shawn Achor, CEO of Aspirant and author of "The Happiness Advantage."




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How to Fix Capitalism

Michael E. Porter, Bishop William Lawrence University Professor and coauthor of the HBR article "Creating Shared Value."




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Social Media’s Untapped Power

Misiek Piskorski and Anthony J. Bradley, of Harvard Business School and Gartner Research, respectively.




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Whole Foods’ John Mackey on Capitalism’s Moral Code

John Mackey, co-CEO of Whole Foods Market and coauthor of "Conscious Capitalism: Liberating the Heroic Spirit of Business."




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The Fukushima Meltdown That Didn’t Happen

Charles Casto, recently retired from the Nuclear Regulatory Commission, on how smart leadership saved the second Fukushima power plant.




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Focus More on Value Capture

Stefan Michel, professor at IMD, says your business should rethink how it captures value, not just how it creates it.




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The Condensed April 2015 Issue

Amy Bernstein, editor of HBR, offers executive summaries of the major features.




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Blue Ocean Strategy and Red Ocean Traps

Renée Mauborgne of INSEAD explains how a landmark idea is evolving. She is coauthor, along with W. Chan Kim, of "Blue Ocean Strategy, Expanded Edition (2015)."




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Katie Couric on the Shifting Landscape of News

The renowned American journalist talks with HBR senior editor Dan McGinn.




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Being Happier at Work

Emma Seppälä, Stanford researcher and author of "The Happiness Track," explains the proven benefits of a positive outlook; simple ways to increase your sense of well-being; and why it's not about being ecstatic or excited all the time.




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Closing the Strategy-Execution Gap

Paul Leinwand, co-author of the book "Strategy That Works," explains how successful companies solve this thorny problem.




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The Condensed April 2016 Issue

Amy Bernstein, editor of HBR, offers executive summaries of the major features.




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The Zappos Holacracy Experiment

Ethan Bernstein, Harvard Business School professor, and John Bunch, holacracy implementation lead at Zappos, discuss the online retailer's transition to a flat, self-managed organization. They are the coauthors of the HBR article "Beyond the Holacracy Hype."




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Escape Your Comfort Zone

Andy Molinsky, professor of organizational behavior at Brandeis International Business School, discusses practical techniques for getting outside of your comfort zone, and how that can develop new capabilities and experiences that can help your career. His new book is “Reach: A New Strategy to Help You Step Outside your Comfort Zone, Rise to the Challenge and Build Confidence.”




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When Startups Scrapped the Business Plan

Steve Blank, entrepreneurship lecturer at Stanford, UC Berkeley, and Columbia, talks about his experience of coming to Silicon Valley and building companies from the ground up. He shares how he learned to apply customer discovery methods to emerging high technology startups. And he explains why he believes most established companies are still failing to apply lean startup methodology in their corporate innovation programs. Blank is the author of the HBR article, "Why the Lean Start-Up Changes Everything."




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Find Your Happy Place at Work

Annie McKee, a senior fellow at the University of Pennsylvania and author of the book “How to Be Happy at Work,” tells the story of her journey to happiness—starting with her early job as a caregiver for an elderly couple. Even in later, higher-paying work, McKee saw that pursuing prestige and success for the wrong reasons ruined people’s personal and professional lives. She discusses how misplaced ambition, obsession with money, and fatalism are traps anyone, in any kind of job, can fall for—and how to not let that happen to you.




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For Better Customer Service, Offer Options, Not Apologies

Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can do to help service representatives lead interactions that leave a customer satisfied—whether or not the problem has been solved. Singh’s research is featured in the article "‘Sorry’ Is Not Enough" in the January–February 2018 issue of Harvard Business Review.




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How AI Is Making Prediction Cheaper

Avi Goldfarb, a professor at the University of Toronto’s Rotman School of Management, explains the economics of machine learning, a branch of artificial intelligence that makes predictions. He says as prediction gets cheaper and better, machines are going to be doing more of it. That means businesses — and individual workers — need to figure out how to take advantage of the technology to stay competitive. Goldfarb is the coauthor of the book “Prediction Machines: The Simple Economics of Artificial Intelligence.”




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How Companies Can Tap Into Talent Clusters

Bill Kerr, a professor at Harvard Business School, studies the increasing importance of talent clusters in our age of rapid technological advances. He argues that while talent and industries have always had a tendency to cluster, today's trend towards San Francisco, Boston, London and a handful of other cities is different. Companies need to react and tap into those talent pools, but moving the company to one isn't always an option. Kerr talks about the three main ways companies can access talent. He's the author of the HBR article "Navigating Talent Hot Spots," as well as the book "The Gift of Global Talent: How Migration Shapes Business, Economy & Society."




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Use Your Money to Buy Happier Time

Ashley Whillans, professor at Harvard Business School, researches time-money trade-offs. She argues more people would be happier if they spent more of their hard-earned money to buy themselves out of negative experiences. Her research shows that paying to outsource housework or to enjoy a shorter commute can have an outsized impact on happiness and relationships. Whillans is the author of the HBR article “Time for Happiness.”




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Fixing Tech’s Gender Gap

Reshma Saujani, founder of Girls Who Code, is on a mission to get more young women into computer science. She says the problem isn't lack of interest. Her non-profit organization has trained thousands of girls to code, and the ranks of female science and engineering graduates continue to grow. And yet men still dominate the tech industry. Saujani believes companies can certainly do more to promote diversity. But she also wants girls and women to stop letting perfectionism hold them back from volunteering for the most challenging tasks and jobs. She is the author of the book "Brave, Not Perfect: Fear Less, Fail More, and Live Bolder."




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Make Customers Happier with Operational Transparency

Ryan Buell, associate professor at Harvard Business School, says the never-ending quest for operational efficiency is having unintended consequences. When customers don’t see the work that’s being done in back offices, offshore factories, and algorithms, they’re less satisfied with their purchases. Buell believes organizations should deliberately design windows into and out of operations. He says increasing operational transparency helps customers and employees alike appreciate the value being created. Buell is the author of the HBR article "Operational Transparency."




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Avoiding the Expertise Trap

Sydney Finkelstein, professor at the Tuck School of Business at Dartmouth College, says that being the most knowledgeable and experienced person on your team isn't always a good thing. Expertise can steer you wrong in two important ways. It can stop you from being curious about new developments in your field. And it can make you overconfident about your ability to solve problems in different areas. He says that, to be effective leaders, we need to be more aware of these traps and seek out ways to become more humble and open-minded. Finkelstein is the author of the HBR article "Don't Be Blinded By Your Own Expertise."




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HBR Presents: FOMO Sapiens with Patrick J. McGinnis

Patrick McGinnis, creator of the term FOMO, engages business leaders, entrepreneurs, politicians and more about the paths they’ve taken in life – and what they’ve let go of. In this episode, he speaks with Zola CEO Shan-Lyn Ma and Female Founders Fund founder Anu Duggal about how women are driving diversity in the start-up world. "FOMO Sapiens with Patrick J. McGinnis" is part of HBR Presents, a new network of business podcasts curated by HBR editors. For our full lineup of shows, search “HBR” on your favorite podcast app or visit hbr.org/podcasts.




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Advice for Entrepreneurs from a Leading Venture Capitalist

Scott Kupor, managing partner at Andreessen Horowitz, says there's a lot about navigating the venture capital world that entrepreneurs don't understand. Some can't figure out how to get in the door. Others fail to deliver persuasive pitches. Many don't know how the deals and relationships really work. Kupor outlines what he and his partners look for in founding teams and business ideas and explains how start-ups work with VCs to become successful companies. He also discusses how Silicon Valley can do a better job of finding more diverse talent and funding new types of ventures. Kupor is the author of the book "Secrets of Sand Hill Road: Venture Capital and How to Get It."




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Why You Need Innovation Capital — And How to Get It

Nathan Furr, assistant professor of strategy at INSEAD, researches what makes great innovative leaders, and he reveals how they develop and spend “innovation capital.” Like social or political capital, it’s a power to motivate employees, win the buy-in of stakeholders, and sell breakthrough products. Furr argues that innovation capital is something everyone can develop and grow by using something he calls impression amplifiers. Furr is the coauthor of the book “Innovation Capital: How to Compete--and Win--Like the World's Most Innovative Leaders.”




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How to Capture All the Advantages of Open Innovation

Henry Chesbrough, adjunct professor at the University of California Berkeley Haas School of Business, coined the term "open innovation" over a decade ago. This is the practice of sourcing ideas outside your own organization as well as sharing your own research with others. However, he says that despite a booming economy in Silicon Valley, companies aren't executing on open innovation as well as they should. They are outsourcing, but not collaborating, and fewer value-added new products and services are being created as a result. He's the author of the book "Open Innovation Results: Going Beyond the Hype and Getting Down to Business".




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Why Capitalists Need to Save Democracy

Rebecca Henderson, professor at Harvard Business School, says that both capitalism and democracy are failing us. She argues that it will take public and private leaders working together to simultaneously fix these two systems because free markets don't function well without free politics and healthy government needs corporate support to survive. She is calling on the business community to take the first step. Henderson is the author of the upcoming book "Reimagining Capitalism in a World on Fire." And the March Big Idea article, "The Business Case for Saving Democracy."




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FarFaria, the Leading Children's iPad Storybook App, Partners with Twin Sisters Productions to Launch Six Captivating Stories

Committed to bring continuous excitement to reading, FarFaria adds musical component to already stellar library.




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In 2013 Resolve to Capture More Memories in GiftWorksPlus Custom Picture Frames

GiftWorksPlus urges a New Year's resolution to capture treasured memories in personalized custom picture frames.




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An Avenue Apart Unveils New Mobile Website for Fashion Boutique Products

An Avenue Apart is an eCommerce platform for boutiques all over the world that offers a wide selection of handmade fashion products selected from international boutiques, including Italy, India, and Argentina.




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APW Asset Management and McTear's Announce the Largest Auction to be held in Scotland

In partnership with APW Asset Management, McTear's announced that more than 10,000 bottles of New World's finest wines will go under the hammer in Glasgow. The sale has attracted considerable interest from collectors from across the globe.