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Speech Analytics Can Help Steer Chatbot Interactions

Companies are beginning to apply traditional speech analytics to their automated conversations.




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2023 Speech Industry Award Winner: Speechmatics Inches Closer Toward a Universal Translator

Speechmatics, a provider of automatic speech recognition software based on recurrent neural networks and statistical language modeling, is on a mission to make its speech-to-text technology usable by 70 percent of the world's population in the next three years.




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2023 Speech Industry Award Winner: Resemble AI Fights for Responsible Use of Voice Clones

Resemble AI, providers of a platform that uses generative AI to create realistic-sounding voices, in July released Resemble Detect, which can validate the authenticity of audio data to expose speech deepfakes in real time .




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2023 Speech Industry Award Winner: NVIDIA Is Making Voice AI Better for Almost Everyone

NVIDIA saw blowout second-quarter results, surging margins, and incredible demand, which prompted one analyst from Constellation Insights to conclude that "it's clear the company has little competition and a lot of pricing power."




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2023 Speech Industry Award Winner: Microsoft?s VALL-E Breaks the Mold in AI Training

VALL-E, one of Microsoft's latest forays into artificial intelligence, is a transformer-based text-to-speech model that can re-create any voice from just a three-second sample clip.




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2023 Speech Industry Award Winner: D-ID Gives a Human Face and Voice to AI

D-ID, an Israeli company founded in 2017, is providing superpowers to individual creators and businesses alike, uniquely enabling them to transform any picture into an interactive video in seconds.




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10 Tips for Maximizing Content for Voice Search

A quarter of the world's population uses voice search, and the numbers are only going to rise.




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2024 State of AI in the Speech Technology Industry: Voice Biometrics Both Profits From and Is Plagued by AI

Deepfakes threats advance, and technology is challenged to keep up.




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2024 State of AI in the Speech Technology Industry: GenAI-Fueled Speech Analytics Enable Real-Time Results

The insights come faster and are more comprehensive




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Safety and Ethical Concerns Loom Large in Voice Cloning

AI makes synthetic speech sound more realistic than ever?and therein lies the danger.




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Tips for Reviewing Voicebot Vulnerability

How companies can help users feel safe by better securing voice assistant data.




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2024 Vertical Market Case Studies: Speech Technology in Entertainment

TrueFan is a true fan of Resemble AI's TTS




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2024 Vertical Market Case Studies: Speech Technology in Warehousing/Distribution

Voice brings accuracy and speed to Henry Schein's operations.




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2024 Vertical Market Case Studies: Speech Technology in Hospitality

Golden Nugget is handling customer calls with PolyAI virtual assistants.




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2024 Vertical Market Case Studies: Speech Technology in Healthcare

WellSpan Health delivers exceptional provider and patient experience with Nuance DAX Copilot




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2024 Vertical Market Case Studies: Speech Technology in Legal Services

Voice documentation powers Lynch & Lynch's growth.




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2024 Vertical Market Case Studies: A Speech Technology Special Report

A look at how speech technology solved real-world problems in seven industry sectors.




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2024 Vertical Market Case Studies: Speech Technology in Financial Services

Verint Speech Analytics saves money for Premier Bankcard.




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2024 Vertical Market Case Studies: Speech Technology in Waste Management

Republic Services hauls in employee improvements with speech analytics.




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Best Practices for Bringing Voice Assistants to Mobile Apps

Mobile voice interface development requires a clear objective with a lot of customer insight.




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Speech Analytics Expands Beyond Voice

AI innovations mean interaction analytics can provide more actionable insights.




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2024 Speech Industry Award Winner: Voiceitt Passes Inclusivity Milestones

Voiceitt, an Israeli provider of speech recognition for nonstandard speech, seeks to disrupt the voice accessibility market.




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2024 Speech Industry Award Winner: SoundHound Drives Voice AI?s Expansion

The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.




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2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions

in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.




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2024 Speech Industry Award Winner: ElevenLabs Is Dubbed a Leader in Automatic Speech Translation

The company's first product, AI Dubbing, enables users to automatically translate any speech into up to 20 other languages while maintaining the original speakers' voice qualities.




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2024 Speech Industry Award Winner: Capacity Deepens Voice and Contact Center Capabilities with Acquisitions

AI software company Capacity has been on an acquisition spree over the past year or so, grabbing up a number of fairly prominent speech technology vendors to expand its contact center capabilities.




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How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.




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The Evolution and Importance of Voice Surveillance?

With voice data, companies must strike a delicate balance between maintaining privacy and ensuring security.?




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Microsoft Turbocharges Voice Capabilities in Windows 11

The software giant is hard at work bringing voice features to more PCs.




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Voice?s Disease Detection Capabilities Expand

New research has expanded the use cases and the types of medical conditions that voice biomarker technology can address.




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Voice Is Poised to Take a Quantum Leap

Exploring quantum computing's expected impact on the speech technology market.




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Voice AI Joins the CRM Conversation

Integrating voice technology, conversational AI, and CRM systems can vastly improve the customer journey. (Featured on DestinationCRM.com.)




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Solving Voice AI Latency Could Herald an Entirely New Human-Computer Interaction

Ultra-low latency voice AI technology, which can generate speech in just 25 milliseconds, could transform human-machine interaction across industries while potentially reducing screen time and making digital interactions more natural.




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Taco Bell to Expand Voice Ordering

Taco Bell is looking to add AI voice ordering to hundreds of U.S. drive-thru locations this year.




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Voice Recognition Market to Grow 15 Percent Through 2033

Evolve Business Intelligence valued the voice recognition market at $9.7 billion last year.




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North America's Voice Market to Soar

Verified Market Reports expects the North American voice recognition systems market to grow by 17.2 percent through 2025.




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Voicebrain Brings AI to the Aviation Industry and DHS

Voicebrain's real-time voice analytics will help the airline industry capture and generate actionable insights from two-way radio communications.




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DoctorPresso Launches App That Detects Depression Through Voice

Doctorpresso's REDI is a voice-based diary app that can detect early signs of depression by analyzing users' speech patterns.




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Global Relay Launches Transcription Services

Global Relay's AI-enabled voice-to-text transcription enables recordkeeping and surveillance.




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PolyAI Partners with OpenTable for Voice AI

PolyAI and OpenTable are offering enterprise restaurants and diners reservation support using voice AI.




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Supernormal Launches Voice Agents

Supernormal's Voice Agents help businesses build conversational AI assistants.




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Kia Adds Voice Commands

Kia's latest telematics update includes new voice commands.




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Wispr Raises $12 Million and Launches Wispr Flow to Replace Keyboards With Voice

Wispr Flow provides voice dictation that works in every app on Macs with auto-edits and AI commands.




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Twilio Integrates with OpenAI?s Realtime API for Building Conversational AI Applications

The integration of OpenAI with Twilio's Communications APIs will enable developers to create voice experiences. (Featured on SmartCustomerService.com.)




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Microsoft Adds Voice and AI Capabilities to Healthcare Products

Microsoft has added conversational data integration into Fabric.




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Gladia Raises $16 Million for Real-Time Audio Transcription and Analytics

Funding will accelerate Gladia's transition from a speech-to-text API to an end-to-end audio infrastructure provider for agent assistance, sales enablement tools, and AI meeting assistants.




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Parakeet Health Launches with Generative AI Voice Platform

Parakeet expands with voice solution for patient engagement for healthcare providers.




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WellSaid Launches Voiceover Extension

New integration populates WellSaid Studio AI voiceover files into Adobe Premiere Pro.




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SoundHound AI Brings Voice Assistant to Lancia Vehicles

In-vehicle voice assistant SoundHound Chat AI enhances the new Lancia Ypsilon's S.A.L.A. infotainment system.




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Swann Launches SwannShield, a Home Security Voice Assistant

SwannShield can interact with users through a number of home security scenarios.