sa

Tips for Managing a Sudden Surge of Sales

How do you handle a surge of eCommerce sales without stressing out? Learn how to streamline order fulfillment to keep your customers and employees happy.

The post Tips for Managing a Sudden Surge of Sales appeared first on WooCommerce.




sa

Joe wants you to Sample that: One C.R. man is on a mission to help local restaurants gain fans

When Joe Sample started posting photos of his takeout food stops in the days after Iowa restaurants were ordered shut down to dine-in service in March, he didn’t think much of it. He just...



  • Food & Drink

sa

Why universal basic health care is both a moral and economic imperative

Several hundred cars were parked outside a food bank in San Antonio on Good Friday — the food bank fed 10,000 people that day. Such scenes, increasingly common across the nation and evocative...




sa

U.S. Rep. Dave Loebsack calls on president to protect packing plant workers

At the same time Vice President Mike Pence was in Iowa on Friday to discuss the nation’s food supply security, U.S. Rep. Dave Loebsack called on the administration to take more measures to...




sa

Mother’s Day, Birthdays, Anniversaries: Celebrating during a pandemic

A 10th wedding anniversary traditionally is celebrated with a gift of aluminum or tin. For Sondy Daggett, her 10th year of marriage to Liz Hoskins was marked with a gift of Champagne and...




sa

Sally Stejskal

CEDAR RAPIDS
Sally Stejskal, 78, died Thursday, May 7, 2020. Brosh Chapel and The Avacentre, Cedar Rapids.




sa

Karine Hatesa Leota-Evans

KARINE HATESA LEOTA-EVANS
Cedar Rapids

Karine Hatesa Leota-Evans, 16, of Cedar Rapids, passed away on April 20, 2020 at St. Luke's Hospital. Home going services will be held at 2 p.m. Sunday, May 17, at Cedar Memorial Park Cemetery, Garden of Serenity.
Karine was a sweet, loving, well-mannered and soft-spoken daughter, granddaughter, sister, niece and cousin.
She loved to watch and take pictures of sunsets, road trips to her aunts and uncles in Missouri and Wisconsin, sing, dance, connecting on social media, shopping and her cat Miss Samoa. She will be greatly missed by her family and everyone who knew and loved her.
Karine was preceded in death by her mother/grandmother, Karine Hatesa Apineru-Evans.
Left to cherish Karine's memories are her parents, Jennifer and Nofoasaefa Leota; sisters, Fagaeolemasina "Mary" and Taofegauia'i "Amayah"; brother, Rapi Quincy; father/grandfather, Shawn Evans; her Apineru Family; and her Leota Family.
Condolences may be left at www.cedarmemeorial.com under obituaries.
Messages from your sisters.
A message to my little sister:
Karine, this was such unexpected timing, I was hoping to go see grandma first, but I guess you beat me to it. You were such a special girl, beautiful and always full of imagination and the resemblance between the two of us is uncanny. This year 2020, I am to graduate high school, and I was hoping to finally get to meet you in person, I loved our long phone calls but I wanted the real life version of everything but I guess that shall wait till it is my turn to join you up there. It has been four years since I have heard your sweet voice, and it pains me to say I was not able to hear it again one final time before your departure. Here on Earth everything feels different, there is an emptiness. I hope you're dancing in the sky; I hope you're singing in the angel's choir, and I hope the angels know what they have. It must be so nice up in Heaven since you arrived. Never had I ever cried a river of tears, but when you decided to leave there was no holding back, the 4 oceans could not withstand the flood of tears that ran quickly down my face. But I am sorry, I never told you all I wanted to say, never had I imagined living without you, but I know you're shining down on me from Heaven. Tell grandma, Mama Susie, Pops, Nana, Pago and everyone we love up there with you that I said I hope one day I can make all of them proud, and that I miss all of them very much. I am your big sister Rine, and I hope you know how much I love you uso! Always and forever, till no end.
-- Taofegauiai Amayah Leota

To my dearest beloved baby sister,
No words can explain how much I love and miss you, it's even harder for me to write this to you because I never thought of losing you in such a short period of time. Ever since I heard the news of your loss I didn't know what to do or how to feel but deep inside there's a pain that I never felt in a long time, especially losing my own baby sister it was something really unexpected and heartbreaking. I was really looking forward to seeing you one day and spending time with you and have a sisterly bond with you that I will cherish every moment of it. But now without you, my life will be like a book without page numbers. The story will go on, but it might feel out of order. I miss her, my sister, her spirit dulled to a whisper. My sister was a gift I never asked for, but I always wanted. A lost sister is like the missing piece in the game of life. When she was alive, I didn't always miss my sister - now I can't stop missing her. See you when I see you ok, kisses to the sky to you uso. I love you with every beat of my heart and I miss you every day of my life.
--Your older sister, Fagaeolemasina Mary Leota.




sa

Kunkel: Proven record of service to public safety

We all know elections matter. Local elections matter in particular because these elected officials have significant impacts on our daily lives. Government here in our community impacts us through our schools, in our streets, and on our property.

Electing a sheriff is unique because it’s a direct link between the voting public and a law enforcement official; we all have a stake in the sheriff election. The public should take a critical look at each candidate, examine the candidates’ goals, and their plans for attaining them. Look at the substance and nature of their campaign. Scrutinize their grasp of the office.

I’m running because I see where the Johnson County Sheriff’s Office can improve our services and have specific plans to achieve these goals. My campaign has focused on engaging people and groups across the county to listen to what is important to people when selecting a sheriff and sharing tangible, achievable goals to keep the Sheriff’s Office moving forward.

Perhaps most important, though, the next sheriff must also understand the role the office holds in county government. It is vital to understand the scope of the office as well as the legal and ethical boundaries that the sheriff is held to and must operate within.

I’m confident that my experience within the Johnson County Sheriff’s Office — and appreciation of the responsibility — provide voters with an additional measure of comfort when casting your ballot.

When electing a sheriff, voters should examine the career, character and commitment to the community displayed by the candidate. As a lifelong resident of this community and a career public servant to Johnson County, I’ve grown with this community and have a deep understanding of where we’ve come from and where we’re going. A sheriff’s office is a complex organization, and my experience as a deputy sheriff is invaluable to understanding the dynamics of the different divisions within the office. I also have important budget and personnel experience through service on the Solon City Council and on nonprofit boards. The sheriff is also a department head and it’s important to have a strong grasp of finance and management skills.

I’m proud of my proven record of service to public safety, public office and our nonprofit partners in Johnson County, and I will continue my commitment to service as the next Johnson County sheriff.

Brad Kunkel is a candidate in the Democratic primary for Johnson County sheriff. kunkelforsheriff.com




sa

A disaster at Iowa’s packing plants

Gov. Kim Reynolds has put Iowa on the map, and not in a good way. Sioux City and Waterloo/Cedar Falls are now on the list of communities in America with exploding cases of COVID-19. Both communities are now fighting to protect meatpacking workers and the community because company efforts to protect their workers have failed.

The alarms started going off at Iowa’s meatpacking plant in Tama and Columbus Junction in late March. Packing plants in those communities closed on April 6 due to rampant worker sickness from the deadly virus. Now, after repeated complaints, state OSHA inspectors were finally forced to visit Tyson’s plant in Waterloo. Sadly, however, they still have not conducted a single in-person inspection of any other Iowa plants to make sure that workers have protective equipment and are practicing effective infectious disease control.

Instead, Gov. Reynolds has repeatedly praised company executives for their efforts. trust packing plant CEOs without independently verifying what they were doing is now causing sickness, death and supply chain calamity.

Her ideologically motivated decision to block state inspectors from visiting and helping the plants has thrown Iowa livestock farmers into financial and management turmoil.

Now the president says all packing plants must remain open. This is a disaster. Forcing Iowa workers to work in unsafe conditions without state enforceable protections is cruel and will make all Iowans unsafe while further delaying our economic recovery.

Iowans deserve better.

State Sen. Joe Bolkcom

Iowa City



  • Letters to the Editor

sa

Why universal basic health care is both a moral and economic imperative

Several hundred cars were parked outside a food bank in San Antonio on Good Friday — the food bank fed 10,000 people that day. Such scenes, increasingly common across the nation and evocative of loaves and fish, reflect the cruel facts about the wealthiest nation in the world: 80 percent of Americans live paycheck to paycheck, and 100 percent of Americans were unprepared for the COVID-19 pandemic. People are hungry due to macroeconomic and environmental factors, not because they did something wrong. Although everyone is at risk in this pandemic, the risk is not shared equally across socioeconomic classes. Universal basic health care could resolve this disparity and many of the moral and economic aspects associated with the pandemic.

Increases in the total output of the economy, or the gross domestic product (GDP), disproportionately benefit the wealthy. From 1980 to 2020, the GDP increased by 79 percent. Over that same time, the after-tax income of the top 0.01 percent of earners increased by 420 percent, while the after-tax income of the middle 40 percent of earners increased by only 50 percent, and by a measly 20 percent for the bottom 50 percent of earners. At present, the top 0.1 percent of earners have the same total net worth as the bottom 85 percent. Such income inequality produces poverty, which is much more common in the U.S. than in other developed countries. Currently 43 million Americans, or 12.7 percent of the population, live in poverty.

At the same time, 30 million Americans are uninsured and many more are underinsured with poorly designed insurance plans. The estimated total of uninsured and underinsured Americans exceeds 80 million. In addition, most of the 600,000 homeless people and 11 million immigrants in the U.S. lack health care coverage. Immigrants represent an especially vulnerable population, since many do not speak English and cannot report hazardous or unsafe work conditions. Furthermore, many immigrants avoid care due to fear of deportation even if they entered the country through legal channels.

Most people in poverty and many in the middle class obtain coverage from federal programs. On a national level, Medicaid is effectively a middle-class program and covers those living in poverty, 30 percent of adults and 60 percent of children with disabilities as well as about 67 percent of people in nursing homes. In Iowa, 37 percent of children and 48 percent of nursing home residents use Medicaid. Medicaid also finances up to 20 percent of the care provided in rural hospitals. Medicare, Medicaid and the Children’s Hospital Insurance Program (CHIP) together cover over 40 percent of Americans.

In addition to facilitating care, health care policy must also address the “social determinants of health,” since the conditions in which people live, work, and play dictate up to 80 percent of their health risks and outcomes. This means that health care reform requires programs in all facets of society. Winston Churchill first conceptualized such an idea in the early 20th century as a tool to prevent the expansion of socialism, arguing that inequality could persist indefinitely without social safety nets. Since that time most developed countries have implemented such social programs, but not the US.

All developed countries except the U.S. provide some type of universal basic health care for their residents. Universal basic health care refers to a system that provides all people with certain essential benefits, such as emergency services (including maternity), inpatient hospital and physician care, outpatient services, laboratory and radiology services, treatment of mental illness and substance abuse, preventive health services (including vaccinations), rehabilitation, and medications. Providing access to these benefits, along with primary care, dramatically improves the health of the community without imposing concerns regarding payment. Perhaps not coincidentally, the U.S. reports a lower life expectancy and higher rates of infant mortality, suicide and homicide compared to other developed countries.

Countries such as Canada, Great Britain, Denmark, Germany, Switzerland, Australia, and Japan all produce better health care outcomes than the U.S. at a much lower cost. In fact the U.S. spends about twice the percentage of its GDP on health care compared to these countries. With that being said, the Affordable Care Act of 2010 (ACA), which facilitated a decrease in the rate of the uninsured in the U.S. from 20 percent to 12 percent, also decreased the percentage of the GDP spent on health care from 20.2 percent to 17.9 percent in just 10 years. For this reason, most economists agree that universal basic health care would not cost more than the current system, and many would also argue that the total costs of the health care system cannot be further reduced unless everyone has access to basic care.

Achieving successful universal basic health care requires a serious long-term commitment from the federal government — contributing to Medicaid and financing its expansion are not enough. It requires courage from our elected leaders. The ACA took several important steps toward this goal by guaranteeing coverage for preexisting conditions, banishing lifetime maximums for essential services, and mandating individual coverage for everyone, though Congress repealed this final provision in 2017. At present, the ACA requires refinement and a public option, thereby preserving private and employer-based plans for those who want them.

Without universal basic health care the people living at the margins of society have no assurances that they will have access to basic health care services, especially during times of pandemic. Access to food and medications is less reliable, large families live together in small spaces, and public transportation facilitates frequent exposure to others. Childhood diseases such as asthma, chronic diseases such as diabetes, and diseases related to smoking such as COPD and cancer are all likely to worsen. Quarantine protocols also exacerbate the mental health crisis, further increasing rates of domestic violence, child abuse, substance abuse, depression, and suicide. In the last six weeks over 30 million Americans have applied for unemployment benefits, and as people become unemployed, many will lose health insurance.

Access to basic health care without economic or legal consequences would greatly enhance all aspects of pandemic management and response, from tracing contacts and quarantining carriers to administering tests and reinforcing supply chains. The COVID-19 pandemic has disproportionately affected minorities and the impoverished in both mortality and livelihood. Universal basic health care helps these vulnerable populations the most, and by reducing their risk it reduces the risk for everyone. In this way, universal basic health care supports the best interests of all Americans.

Like a living wage, universal basic health care aligns with the Christian tradition of social justice and is a moral and economic imperative for all Americans. Nurses, doctors, and other health care providers often observe a sharp contrast between the haves and have-nots when seeing patients. The homeless, the hungry, the unemployed, the working poor, the uninsured; people without families, patients with no visitors, those who live alone or lack support systems; refugees and immigrants — all of these people deserve the fairness and dignity provided by universal basic health care and programs which improve the social determinants of their health. The ACA moved U.S. toward this goal, but now it requires refinement and a public option. The COVID-19 pandemic highlights the urgency of this imperative by demonstrating how universal basic health care could decrease the risks to those less fortunate, thus significantly decreasing the risks to everyone.

James M. Levett, MD, serves on the board of Linn County Public Health and is a practicing cardiothoracic surgeon with Physicians’ Clinic of Iowa. Pramod Dwivedi, MS, DrPH (c), is the health director of Linn County Public Health.




sa

Marvelous Aerial Pictures of Salt Pans in Australia

En Australie, les paysages photographiés sont toujours un régal pour les yeux. Le photographe allemand Tom Hegen nous offre des clichés aériens à couper le souffle. Il nous emmène en Australie occidentale à la découverte des lacs salés. Ses plans d’eaux suivent en réalité les traces des anciens systèmes fluviaux. La région a été façonnée par le climat […]




sa

Disable search engine on search pages

A good idea when trying to get the most out of your blog is usging the meta tag to tell the web bots to search & index your site. But for good SEO you should apply this code in your header.php file of your WordPress blog. <?php if(is_search()) { ?> <meta name="robots" content="noindex, nofollow" /> […]

The post Disable search engine on search pages appeared first on WPCult.




sa

Disable caching of your site or post

I talked about Disabling search engine on search pages in a previous post using the meta tag. Today lets go over the web bots Cached copy of your site. If you are working on builder your blog, or have a temporary site up, use the following code: <meta name="robots" content="noarchive"> This will tell any bot […]

The post Disable caching of your site or post appeared first on WPCult.




sa

Joe wants you to Sample that: One C.R. man is on a mission to help local restaurants gain fans

When Joe Sample started posting photos of his takeout food stops in the days after Iowa restaurants were ordered shut down to dine-in service in March, he didn’t think much of it. He just wanted to get some good food while supporting restaurants.

“I have a lot of friends in the food business. My wife worked at Elevate Salon and Emil’s Deli, so she’s not working right now,” he said. “I felt it was a great way to support local businesses.”

But then a new Facebook group dedicated to promoting curbside, delivery and takeout food options in Cedar Rapids sprung up — this week, it had more than 15,000 members — and Sample started sharing photos there. The 46-year-old Cedar Rapids resident quickly found himself having a new experience — going viral.

In a pandemic, that phrase could have negative connotations, but this was the positive kind of viral spread. The kind where hundreds of people liked his photos and commented on them. Then a Cedar Rapids T-shirt maker, Ivory Pearl Designs, started selling “Be Like Joe” T-shirts and other people started showing up to order takeout in the shirts. Soon, restaurants were asking if he would come take a photo at their restaurant.

“I just started it to have fun and posted a few fun pictures, and then I started having restaurants reach out to me,” Sample said.

He decided to dedicate his stimulus check from the federal government to the effort. Sometimes, he said he hits up more than one restaurant a day.

“I’ve hit close to 60 restaurants,” he said.

He’s leaned into the enthusiasm and found ways to play up the efforts. One day he dressed as Oscar the Grouch while visiting’ Oscar’s Restaurant in Hiawatha. On another day, he and one of his daughters bought plastic pig noses to wear on a stop at the Blind Pig in Cedar Rapids. He wears a Superman costume to some stops.

“I was totally surprised at how viral it went,” he said. “Now I’m just trying to keep it exciting.”

In his day job, Sample is a salesman for American Building Components in Mount Pleasant. He normally spends a lot of time on the road, selling metal roofing, siding and steel frame structures around the Midwest. These days, he’s working from home, making sales over the phone instead. He said going out to get carryout is a chance to see other people and get out of the house.

“It brings some normalcy to my life,” he said.

He has two daughters at home, age 9 and 15, and one son, 22. When he’s not eating out, he likes to spend time outdoors with his family, fishing, camping, hunting and coaching soccer. He admits his last name is a bit on-the-nose for his newest hobby.

“A lot of people ask, ‘Is that really even your real name?’” he said with a laugh.

Sample was born and raised in Cedar Rapids, which fuels his desire to support his town.

“My dad had Sample Pharmacies when I was growing up. People helped support us, so I figured it was the least I could do, to support other local businesses,” he said. “I think the biggest thing is, we want to keep them here. There are so many great restaurants in Cedar Rapids, and we don’t want to lose half of them. I’m going to try to keep going with this until they open the places back up, as much as I can.”

He also has helped do deliveries of donated meals to area hospitals and long-term care facilities. That effort started when his younger daughter’s Girl Scout troop had dozens of boxes of unsold cookies and few options to sell them once the pandemic hit. Sample’s family purchased them and sent them to staff at Mercy Medical Center. Since then he’s dropped off boxes of pita, hummus and gyro meat from Pita’z Mediterranean and American Cuisine, trays of cinnamon rolls from Oscar’s and other places.

“People seem to be very supportive in Cedar Rapids,” he said.

He gave a lot of credit to the Cedar Rapids Facebook group, which was started by Lindsay Leahy, Brooke Murphy-Fitzgerald and Shannon Hanson. Others like it have sprung up in Marion, North Liberty and Iowa City.

“I think this has opened a lot of people’s eyes; it has given people an opportunity to try new things,” Sample said. “I’ve seen more restaurants on here than I’d ever tried before.”

He’s also started to promote nonprofits like the Freedom Festival. He is helping sell the $5 commemorative buttons — even though the 2020 festival was canceled, the buttons will help support the organization’s operations. And he helped with a Big Brothers Big Sisters fundraiser, an effort which inspired him so much he signed up as a volunteer.

He said he hopes his efforts, and others like it inspire others to support the community.

“Keep supporting local, do your best to stay healthy, and when restaurants open back up, keep going to them,” he said. “They’re going to need our help for a long time to come.”

Comments: (319) 398-8339; alison.gowans@thegazette.com



  • Food & Drink

sa

GOP senators want guest worker visas held up

Four Republican senators closely allied with President Donald Trump are urging him to suspend all new guest worker visas for 60 days, and to suspend other types of worker visas including those for advanced skills sought by the technology industry, until unemployment in the United States “has returned to normal levels.”

The senators, who include Iowa’s Chuck Grassley, said that Trump’s April 22 order suspending most immigrant visas for 60 days doesn’t go far enough.

While Trump suspended the issuing of new green cards for would-be U.S. permanent residents, they want visas affecting skilled workers, agriculture workers and others to face curbs.

“Given the extreme lack of available jobs for American job-seekers as portions of our economy begin to reopen, it defies common sense to admit additional foreign guest workers to compete for such limited employment,” wrote the senators, who also include Tom Cotton of Arkansas, Ted Cruz of Texas and Josh Hawley of Missouri.

The letter was reported earlier by Politico.

The letter from some of the Senate’s most prominent immigration hard-liners could put new pressure on the president to expand his executive order, which drew criticism from business, civil rights and immigrant rights groups who said it would keep companies from hiring critical workers and could prevent family reunification.

The president said at the time there would be carve-outs for migrant agricultural workers, and promised to make it even easier for farmers rebounding from the coronavirus crisis to hire labor from other countries.

The order exempts individuals seeking to permanently enter the country as a medical professional or researcher, as well as members of the armed forces, those seeking asylum or refugee status, and children being adopted by American parents.

In their letter, the senators said Trump should go much further by suspending all new guest worker visas for 60 days.

“Exceptions to this suspension should be rare, limited to time-sensitive industries such as agriculture, and issued only on a case-by-case basis when the employer can demonstrate that they have been unable to find Americans to take the jobs,” they wrote.

After the 60 days, they said, Trump should continue to suspend new non-immigrant guest workers for one year or until U.S. unemployment returns to “normal levels.”

That should include H-1B visas for highly skilled workers in the technology and other industries, H-2B visas for non-agricultural seasonal workers and those in the Optional Practical Training Program that extends visas of foreign students after they graduate.

About three-quarters of H-1B visas go to people working in the technology industry, though the exact levels vary year by year.

They also called on Trump to suspend the EB-5 immigrant visa program “effective immediately,” calling it “plagued by scandal and fraud” and in need of change.

EB-5 visas allow immigrant investors to qualify for a green card by investing at least $900,000 in a business that will employ at least 10 Americans.



  • Nation & World

sa

U.S. Rep. Dave Loebsack calls on president to protect packing plant workers

At the same time Vice President Mike Pence was in Iowa on Friday to discuss the nation’s food supply security, U.S. Rep. Dave Loebsack called on the administration to take more measures to protect workers in food processing plants.

Loebsack also questioned the decisions to reopen the economy being made by the Trump administration and Iowa Gov. Kim Reynolds.

“I don’t think we’re ready for that yet, quite honestly,” the Iowa City Democrat said.

“Ready” will be when adequate protections are in place for the people processing America’s food, Loebsack said.

Workers are showing up on the job, but “they fear for their families, they fear for themselves, they fear for everybody,” Loebsack said. “They don’t know if they’re going to catch this thing or not. But they’re there.”

Of particular concern are workers in food processing, such as those in meatpacking plants in Iowa where more than 1,600 cases of COVID-19 have been reported.

“I really believe that we should not open the plants if we do not ensure worker safety,” Loebsack said.

He called for President Donald Trump to use the Defense Production Act, which the president invoked to keep meatpacking plants open, to ensure an adequate supply of personal protective equipment for packing plant workers.

If Pence and the president are concerned about the nation’s food supply, then they need to “keep those workers safe and, therefore, keep those processing plants running” to avoid meat shortages at the grocery store, Loebsack said.

“We can’t have those plants running if workers are not protected. It’s that simple,” he said. “It’s not just the workers, it’s the families, it’s the community at large.”

With unemployment at 14.7 percent — probably higher, Loebsack said, Congress should extend federal coronavirus-related unemployment benefits of $600 a week beyond their current July end date.

He’s also pleased that the last relief package fixed a Small Business Administration Economic Injury Disaster Loan program to allow farmers to apply for assistance.

Comments: (319) 398-8375; james.lynch@thegazette.com




sa

Mother&#x2019;s Day, Birthdays, Anniversaries: Celebrating during a pandemic

A 10th wedding anniversary traditionally is celebrated with a gift of aluminum or tin.

For Sondy Daggett, her 10th year of marriage to Liz Hoskins was marked with a gift of Champagne and chocolate-covered strawberries shared through a window.

Employees at Bickford of Marion, the assisted living and memory care center where Hoskins is a resident, surprised the couple with the anniversary gift on May 1. Despite the current coronavirus-related mitigation practices, the staff had created a special moment for the couple, who have been partners for 24 years.

Daggett burst into tears as employees played their wedding song — Billy Joel’s “The Longest Time.”

“It just touched my soul,” Daggett said.

Across the state, moments like this are relegated through windows or over a phone call. As the novel coronavirus pandemic sweeps through the country, long-term care facilities have locked down in an effort to keep residents healthy, which means their families are no longer able to hug their loved ones, or sit with them in their rooms.

For many families, the feelings at such times this time are conflicted. Typical Mother’s Day celebrations have been placed on hold, and recent milestones have been missed by those living in long-term care facilities. Simple visits through windows feel distant.

“Those are the moments you remember and you miss,” said Daggett, recalling memories of visits to Bickford of Marion from Hoskins’s grandchildren and family gatherings during the holidays.

Hoskins, who has dementia, has been a resident at Bickford since August 2019.

“The pandemic has taken this away,” Daggett said.

But beyond this new dynamic with which family members are left to grapple, they also have the constant worry that their loved one could fall ill.

So far, Bickford of Marion has not seen any cases.

“Every time you read about another outbreak — whether it’s close to home or anywhere in the country — it brings home how fortunate we are so far,” said Matt Hoskins, Liz Hoskin’s son. “I can’t imagine the anxiety the residents and staff are having once it breaks through the wall.”

As of Friday, 29 long-term care facilities across the state, which includes skilled nursing facilities and senior living centers, among others — have reported outbreaks of COVID-19 among hundreds of their staff and residents.

As a result, for some Iowans, that fear has become a reality.

‘I have to trust’

Ruth Brackett’s son Jamie Degner, a 38-year-old resident at Harmony House Health Care Center in Waterloo, tested positive for COVID-19 this past week.

Degner, who has severe autism and intellectual disabilities, has been a resident there since he was 15 years old.

More than 60 residents and staff have tested positive for COVID-19 at Harmony House, an intermediate care facility. It’s one of two long-term care facilities in Black Hawk County reporting an outbreak, defined as three or more positive tests among residents.

Degner received his test results on Tuesday. He’s had lower-than-normal oxygen levels, but otherwise has recorded his usual vital signs and has not experienced symptoms.

Brackett said it is “unbelievably difficult to not be able to go be with him through this.”

As with many facilities across the state, Harmony House closed its doors to visitors in early March, when the first cases of COVID-19 began being reported across Iowa and the nation. Brackett said her son’s cognitive abilities make it impossible for him to understand that she is unable to visit because she might make him sick, so the staff instead tell Degner his mom is “at work.”

While she’s optimistic he’ll improve, Brackett worries whether Degner’s virus would take a turn for the worse.

“It’s tough because I have to trust” the staff, Brackett said. “There’s nothing I can do, so I can’t spend a lot of time dwelling on what I might do differently.”

The families that spoke to The Gazette believe the leadership at long-term care facilities are doing what they can to keep its residents safe and healthy.

At Bickford of Marion, officials have taken the unique step of promising public transparency of possible COVID-19 cases in its facility. On the website of every Bickford location is a feature recording the number of residents who have tested positive for COVID-19.

“Whether it’s COVID-19 or not, we want to be transparent with families about their loved ones’ care,” Bickford of Marion Executive Director Jacobi Feckers said. “I don’t know why other nursing homes haven’t taken that step because I haven’t spoken to other facilities, but I’m thankful that’s the route we’ve taken.”

It’s not just families who are placing their trust in management. Ron Moore is an independent living resident at Cottage Grove Place, one of the largest senior living centers in Cedar Rapids that has reported an outbreak of COVID-19 this past week.

According to the latest data from public health officials, five residents and staff there have tested positive.

The outbreak originated in the skilled nursing unit, and officials said they are working to ensure the virus doesn’t spread to the assisted-living and independent-living portions of the facility. They restricted movement between the facilities and conduct frequent temperature checks of staff.

So far, the general feeling among residents at Cottage Grove Place’s independent-living housing is that management has “done a good job” of controlling exposure.

“The feelings of the residents here are positive,” Moore said. “They appreciate what management has done to protect us.”

‘Any opportunity to celebrate’

Still, life looks much differently at Cottage Grove Place. Moore said his schedule typically is packed with weekly book clubs and coffees with friends. Now he and his wife take walks, or try to connect with friends over email.

“I’ve found (residents) are not depressed at this time,” he said. “But in the future, if this goes on for many months? My prediction is yes, depression will be a serious thing.”

Local senior living centers have come up with unique ways to allow visitors to see their loved ones. Gina Hausknecht, a 55-year-old Iowa City resident, was able to see her mother in person for the first time in weeks after her assisted-living home, Oaknoll Retirement Community in Iowa City, created a “drive up” visit option this past weekend.

While Hausknecht sat in the car, she was able to speak with her mother, 93-year-old Ellen Hausknecht, for an hour outside the facility. Before this, it had been emotionally difficult for Hausknecht not to see her mom weekly as she usually does

“It sunk in that I don’t know when I’m going to see my mom again, and that felt really terrible,” Hausknecht previously told The Gazette.

Hausknecht said she hopes to take this year’s Mother’s Day as an opportunity to do something special, particularly given the difficult past few weeks.

“Our family isn’t super-big on these kinds of holidays but we do like to acknowledge them, and this year it feels important to take hold of any opportunity to celebrate,” she said.

Other facilities, including Bickford of Marion, also have eased restrictions on sending food and gifts to residents in time for Mother’s Day. Matt Hoskins, Liz’s Hoskins’ son, said the family’s usual Mother’s Day plans are impossible this year, so they hope to send Liz’s Hoskins artwork from her grandchildren along with other gifts.

Brackett, who will be apart from her son Degner this year, said she hadn’t planned anything for the holiday. She looks forward to her first in-person visit with him after the pandemic, when she will bring his favorite meal from McDonald’s and a new deck of Phase 10 cards.

Despite the feelings of being separated, their wedding anniversary on May 1 likely is something Daggett will cherish, she said. With Daggett acting as Hoskins caregiver since her dementia diagnosis in 2016, their wedding anniversary has been something the couple hasn’t celebrated in a significant way in some time, she said.

But that worry still creeps in the back of her mind. Daggett said she’s trying to remain “as confident as anyone can at this point.”

“I learned a long time ago you can’t worry about what you can’t control,” Daggett said. “But does that mean I still wake up at 2 in the morning worried about it? Of course I do.”

Comments: (319) 398-8469; michaela.ramm@thegazette.com




sa

Congress working remotely highlights need for better broadband connectivity, Loebsack says

CEDAR RAPIDS — Like other members of the United States House, the “new normal” for Rep. Dave Loebsack involves a lot of time on the phone and in video conferences.

Although the Senate returned to Washington this past week, the House may not return to the Capitol until mid-May. As representatives work from their districts, many face the same challenges as their constituents who are working from home via various phone and video meeting platforms.

“They’re clunky, difficult, frustrating at times,” the 2nd District Democrat said after a 90-minute Energy and Commerce Committee teleconference meeting, “but we can get a lot of things done that way without necessarily going into Washington. It’s not the same by any means ... but I think we can get a lot of our work done that we have to get done even though were not there.”

If there’s an upside to the telecommuting downside, it’s that the poor connections, dropped calls and sometimes spotty internet signals highlight an issue Loebsack has been working on — Congress and the country need better broadband connectivity. A member of the Communications and Technology subcommittee of the Energy and Commerce Committee, which has jurisdiction over telecommunications issues, Loebsack also serves as a co-chair of the Rural Broadband Caucus.

In one meeting, Loebsack said, a fellow committee member was unable to ask questions because the Wi-Fi signal at his home outside of a southwestern city was so poor.

“So I think we’re going to make some progress” convincing congressional colleagues of the need to connect all Americans to reliable and affordable broadband internet, Loebsack said.

“In times like these, when families are at home, millions of K-12 students do not have access to the high-speed internet needed to take classes and complete their assignments online,” he said in an announcement with House Majority Whip James Clyburn and others of a House Democratic plan to connect all Americans to high-speed internet.

When the transmission of COVID-19 slows, the need for high-speed internet connectivity will remain as well as the need for Congress to provide incentives for internet service providers to close the “broadband gap” by extending service to the las mile in rural areas and eliminate what he called “internet deserts” that exist in cities.

The plan calls for an investment of $80 billion over five years for internet infrastructure and another $5 billion over five years for low-interest financing of projects.

With more reliable connectivity, Congress could consider remote voting at times like this when members don’t want to gather in Washington. House Speaker Nancy Pelosi has been cool to the idea, but Loebsack thinks members are “more open” to voting remotely.

“But we have to make sure that it’s completely secure, that the system can’t get hacked, and that votes are recorded properly,” he said.

Remote voting may be a may be a generational issue, “but I think this is doable.”

“I’m not making that prediction, but I would not be shocked if we move in that direction, especially the longer this (isolation) goes on,” Loebsack said.

Comments: (319) 398-8375; james.lynch@thegazette.com




sa

Ampersand, the Aftermath

The first Ampersand web typography conference took place in Brighton last Friday. Ampersand was ace. I’m going to say that again with emphasis: Ampersand was ace! Like the Ready Brek kid from the 80s TV ads I’m glowing with good vibes.

Imagine you’d just met some of the musicians that created the soundtrack to your life. That’s pretty much how I feel.

Nerves and all…

Photo by Ben Mitchell.

For a long, long time I’ve gazed across at the typography community with something akin to awe at the work they do. I’ve lurked quietly on the ATypI mailing list, in the Typophile forum, and behind the glass dividing my eyes from the blogs, portfolios, and galleries.

I always had a sneaking suspicion the web and type design communities had much in common: Excellence born from actual client work; techniques and skills refined by practice, not in a lab or classroom; a willingness to share and disseminate, most clearly demonstrated at Typophile and through web designer’s own blogs. The people of both professions have a very diverse set of backgrounds from graphic design all the way through to engineering, to accidentally working in a print shop. We’ve been apprenticed to our work, and Ampersand was a celebration of what we’ve achieved so far and what’s yet to come.

Of course, web design is a new profession. Type design has a history that spans hundreds of years. Nevertheless, both professions are self-actualising. Few courses exist of any real merit. There is no qualifications authority. The work from both arenas succeeds or fails based on whether it works or not.

Ampersand was the first event of its kind. Folks from both communities came together around the mutal fascination, frustration, challenge and opportunity of web type.

Like Brooklyn Beta, the audience was as fantastic as the line up. I met folks like Yves Peters of the FontFeed, Mike Duggan of Microsoft Typography, Jason Smith, Phil Garnham, Fernando Mello, and Emanuela Conidi of Fontsmith, Veronica Burian of TypeTogether, Adam Twardoch of Fontlab and MyFonts, Nick Sherman of of Webtype, Mandy Brown of A Book Apart and Typekit, and many, many others. (Sorry for stopping there, but wow, it would be a huge list.)

Rich Rutter

Rich Rutter opened the day on behalf of Clearleft and Fontdeck at the Brighton Dome. Rich and I had talked about a web typography conference before. He just went out and did it. Hats off to him, and people like Sophie Barrett at Clearleft who helped make the day run so smoothly.

Others have written comprehensive, insightful summaries of the day and the talks. Much better than I could, sitting there on the day, rapt, taking no notes. What follows are a few snippets my memory threw out when prodded.

Vincent Connare

Who knew the original letterforms for Comic Sans were inspired by a copy of The Watchmen Vincent Connare had in his office? Or that Vincent, who also designed Trebuchet, considers himself an engineer rather than type designer, and is working at the moment on the Ubuntu fonts with colleagues at Dalton Maag.

Jason Santa Maria declared himself a type nerd, and gave a supremely detailed talk about selecting, setting, and understanding web type. Wonderful stuff.

Jason Santa Maria

Jonathan Hoefler talked in rapid, articulate, and precise terms about the work behind upcoming release of pretty-much all of H&FJ’s typefaces as web fonts. (Hooray!) He clearly and wonderfully explained how they took the idea behind their typefaces, and moved them through a design process to produce a final form for a specific purpose. In this case, the web, as a distinct and different environment from print.

Jonathan Hoefler

Photo by Sean Johnson.

I spoke between Jason and Jonathan. Gulp. After staying up until 4am the night before, anxiously working on slides, I was carried along by the privilege and joy of being there, hopefully without too much mumbling or squinting with bleary eyes.

After lunch, David Berlow continued the story of web fonts, taking us on a journey through his own trials and tribulations at Font Bureau when re-producing typefaces for the web crude media. His dry, droll, richly-flavoured delivery was a humorous counterpoint to some controversial asides.

David Berlow

Photo by Jeremy Keith.

John Daggett of Mozilla, editor of the CSS3 Fonts Module, talked with great empathy for web designers about the amazing typographic advances we’re about to see in browsers.

Tim Brown of Typekit followed. Tim calmly and thoroughly advocated the extension of modular scales to all aspects of a web interface, taking values from the body type and building all elements with those values as the common denominator.

Finally, Mark Boulton wrapped up the day brilliantly, describing the designer’s role as the mitigator of entropy, reversing the natural trend for things to move from order to chaos, and a theme he’s exploring at the moment: designing from the content out.

Mark Boulton

The tone of the day was fun, thoughtful, articulate, and exacting. All the talks were a mix of anecdotal and observational humour, type nerdery, and most of all an overwhelming commitment to excellence in web typography. It was a journey in itself. Decades of experience from plate and press, screen, and web was being distilled into 45-minute presentations. I loved it.

As always, one of the most enjoyable bits for me was the hallway track. I talked to heaps of people both in the pre- and after-party, and in between the talks on the day itself. I heard stories, ideas, and opinions from print designers, web designers, type designers, font developers, and writers. We talked late into the night. We talked more the next day.

Now the talking has paused for a while, my thoughts are manifold. I can honestly say, I’ve never been so filled with positivity about where we are, and where we’re going. Web typography is here, it works, it’s better all the time, and one day web and type designers everywhere will wonder, perplexed, as they try to imagine what the web was like before.

Here’s to another Ampersand next year! I’m now going to see if Rich needs any encouragement to do it again. I’m guessing not, but if he does, I aim to provide it, vigorously. I hope I see you there!

Furthermore

Last but not least, did I mention that Rich Rutter, Mark Boulton, and I are writing a book? We are! More on that another time, but until then, follow @webtypography for intermittent updates.




sa

A Viget Glossary: What We Mean and Why it Matters - Part 1

Viget has helped organizations design and develop award-winning websites and digital products for 20 years. In that time, we’ve been lucky to create long-term relationships with clients like Puma, the World Wildlife Fund, and Privia Health, and, throughout our time working together, we’ve come to understand each others’ unique terminology. But that isn’t always the case when we begin work with new clients, and in a constantly-evolving industry, we know that new terminology appears almost daily and organizations have unique definitions for deliverables and processes.

Kicking off a project always initiates a flurry of activity. There are contracts to sign, team members to introduce, and new platforms to learn. It’s an exciting time, and we know clients are anxious to get underway. Amidst all the activity, though, there is a need to define and create a shared lexicon to ensure both teams understand the project deliverables and process that will take us from kickoff to launch.

Below, we’ve rounded up a few terms for each of our disciplines that often require additional explanation. Note: our definitions of these terms may differ slightly from the industry standard, but highlight our interpretation and use of them on a daily basis.

User Experience

Research

In UX, there is a proliferation of terms that are often used interchangeably and mean almost-but-subtly-not the same thing. Viget uses the term research to specifically mean user research — learning more about the users of our products, particularly how they think and behave — in order to make stronger recommendations and better designs. This can be accomplished through different methodologies, depending on the needs of the project, and can include moderated usability testing, stakeholder interviews, audience research, surveys, and more. Learn more about the subtleties of UX research vocabulary in our post on “Speaking the Same Language About Research”.

Wireframes

We use wireframes to show the priority and organization of content on the screen, to give a sense of what elements will get a stronger visual treatment, and to detail how users will get to other parts of the site. Wireframes are a key component of website design — think of them as the skeleton or blueprint of a page — but we know that clients often feel uninspired after reviewing pages built with gray boxes. In fact, we’ve even written about how to improve wireframe presentations. We remind clients that visual designers will step in later to add polish through color, graphics, and typography, but agreeing on the foundation of the page is an important and necessary first step.

Prototypes

During the design process, it’s helpful for us to show clients how certain pieces of functionality or animations will work once the site is developed. We can mimic interactivity or test a technical proof of concept by using a clickable prototype, relying on tools like Figma, Invision, or Principle. Our prototypes can be used to illustrate a concept to internal stakeholders, but shouldn’t be seen as a final approach. Often, these concepts will require additional work to prepare them for developer handoff, which means that prototypes quickly become outdated. Read more about how and when we use prototypes.

Navigation Testing (Treejack Testing)

Following an information architecture presentation, we will sometimes recommend that clients conduct navigation testing. When testing, we present a participant with the proposed navigation and ask them to perform specific tasks in order to see if they will be able to locate the information specified within the site’s new organization. These tests generally focus on two aspects of the navigation: the structure of the navigation system itself, and the language used within the system. Treejack is an online navigation testing tool that we like to employ when conducting navigation tests, so we’ll often interchange the terms “navigation testing” with “treejack testing”.

Learn more about Viget’s approach to user experience and research




sa

A Viget Glossary: What We Mean and Why It Matters - Part 2

In my last post, I defined terms used by our UX team that are often confused or have multiple meanings across the industry. Today, I’ll share our definitions for processes and deliverables used by our design and strategy teams.

Creative

Brand Strategy

In our experience, we’ve found that the term brand strategy is used to cover a myriad of processes, documents, and deliverables. To us, a brand strategy defines how an organization communicates who they are, what they do and why in a clear and compelling way. Over the years, we’ve developed an approach to brand strategy work that emphasizes rigorous research, hands-on collaboration, and the definition of problems and goals. We work with clients to align on a brand strategy concept and, depending on the client and their goals, our final deliverables can range to include strategy definition, audience-specific messaging, identity details, brand elements, applications, and more. Take a look at the brand strategy work we’ve done for Fiscalnote, Swiftdine, and Armstrong Tire.

Content Strategy

A content strategy goes far beyond the words on a website or in an app. A strong content strategy dictates the substance, structure, and governance of the information an organization uses to communicate to its audience. It guides creating, organizing, and maintaining content so that companies can communicate who they are, what they do, and why efficiently and effectively. We’ve worked with organizations like the Washington Speakers Bureau, The Nature Conservancy, the NFL Players Association, and the Wildlife Conservation Society to refine and enhance their content strategies.

Still confused about the difference between brand and content strategy? Check out our flowchart.

Style Guide vs. Brand Guidelines

We often find the depth or fidelity of brand guidelines and style guides can vary greatly, and the terms can often be confused. When we create brand guidelines, they tend to be large documents that include in-depth recommendations about how a company should communicate their brand. Sections like “promise”, “vision”, “mission”, “values”, “tone”, etc. accompany details about how the brand’s logo, colors and fonts should be used in a variety of scenarios. Style guides, on the other hand, are typically pared down documents that contain specific guidance for organizations’ logos, colors and fonts, and don’t always include usage examples.

Design System

One question we get from clients often during a redesign or rebrand is, “How can I make sure people across my organization are adhering to our new designs?” This is where a design system comes into play. Design systems can range from the basic — e.g., a systematic approach to creating shared components for a single website — all the way to the complex —e.g., architecting a cross-product design system that can scale to accommodate hundreds of different products within a company. By assembling elements like color, typography, imagery, messaging, voice and tone, and interaction patterns in a central repository, organizations are able to scale products and marketing confidently and efficiently. When a design system is translated into code, we refer to that as a parts kit, which helps enforce consistency and improve workflow.

Comps or Mocks

When reviewing RFPs or going through the nitty-gritty of contracts with clients, we often see the terms mocks or comps used interchangeably to refer to the static design of pages or screens. Internally, we think of a mock-up as a static image file that illustrates proof-of-concept, just a step beyond a wireframe. A comp represents a design that is “high fidelity” and closer to what the final website will look like, though importantly, is not an exact replica. This is likely what clients will share with internal stakeholders to get approval on the website direction and what our front-end developers will use to begin building-out the site (in other words, converting the static design files into dynamic HTML, CSS, and JavaScript code).

If you're interested in joining our team of creative thinkers and visual storytellers who bring these concepts to life for our clients, we’re hiring in Washington, D.C. Durham, Boulder and Chattanooga. Tune in next week as we decipher the terms we use most often when talking about development.




sa

Unsolved Zoom Mysteries: Why We Have to Say “You’re Muted” So Much

Video conference tools are an indispensable part of the Plague Times. Google Meet, Microsoft Teams, Zoom, and their compatriots are keeping us close and connected in a physically distanced world.

As tech-savvy folks with years of cross-office collaboration, we’ve laughed at the sketches and memes about vidconf mishaps. We practice good Zoomiquette, including muting ourselves when we’re not talking.

Yet even we can’t escape one vidconf pitfall. (There but for the grace of Zoom go I.) On nearly every vidconf, someone starts to talk, and then someone else says: “Oop, you’re muted.” And, inevitably: “Oop, you’re still muted.”

That’s right: we’re trying to follow Zoomiquette by muting, but then we forget or struggle to unmute when we do want to talk.

In this post, I’ll share my theories for why the You’re Muted Problems are so pervasive, using Google Meet, Microsoft Teams, and Zoom as examples. Spoiler alert: While I hope this will help you be more mindful of the problem, I can’t offer a good solution. It still happens to me. All. The. Time.

Skip the why and go straight to the vidconf app keyboard shortcuts you should memorize right now.

Why we don't realize we’re muted before talking

Why does this keep happening?!?

Simply put: UX and design decisions make it harder to remember that you’re muted before you start to talk.

Here’s a common scenario: You haven’t talked for a bit, so you haven’t interacted with the Zoom screen for a few seconds. Then you start to talk — and that’s when someone tells you, “You’re muted.”

We forget so easily in these scenarios because when our mouse has been idle for a few seconds, the apps hide or downplay the UI elements that tell us we’re muted.

Zoom and Teams are the worst offenders:

  • Zoom hides both the toolbar with the main in-app controls (the big mute button) and the mute status indicator on your video pane thumbnail.
  • Teams hides the toolbar, and doesn't show a mute status indicator on your video thumbnail in the first place.

Meet is only slightly better:

  • Meet hides the toolbar, and shows only a small mute status icon in your video thumbnail.

Even when our mouse is active, the apps’ subtle approach to muted state UI can make it easy to forget that we’re muted:

Teams is the worst offender:

  • The mute button is an icon rather than words.
  • The muted-state icon's styling could be confused with unmuted state: Teams does not follow the common pattern of using red to denote muted state.
  • The mute button is not differentiated in visual hierarchy from all the other controls.
  • As mentioned above, Teams never shows a secondary mute status indicator.

Zoom is a bit better, but still makes it pretty easy to forget that you’re muted:

  • Pros:
    • Zoom is the only app to use words on the mute button, in this case to denote the button action (rather than the muted state).
    • The muted-state icon’s styling (red line) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • The mute button’s placement (bottom left corner of the page) is easy to overlook.
    • The mute button is not differentiated in visual hierarchy from the other toolbar buttons — and Zoom has a lot of toolbar buttons, especially when logged in as host.
    • The secondary mute status indicator is a small icon.
    • The mute button’s muted-state icon is styled slightly differently from the secondary mute status indicator.
  • Potential Cons:
    • While words denote the button action, only an icon denotes the muted state.

Meet is probably the clearest of the three apps, but still has pitfalls:

  • Pros:
    • The mute button is visually prominent in the UI: It’s clearly differentiated in the visual hierarchy relative to other controls (styled as a primary button); is a large button; and is placed closer to the center of the controls bar.
    • The muted-state icon’s styling (red fill) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • Uses only an icon rather than words to denote the muted state.
  • Unrelated Con:
    • While the mute button is visually prominent, it’s also placed next to the hang-up button. So in Meet’s active state you might be less likely to forget you’re muted … but more likely to accidentally hang up when trying to unmute. 😬

I know modern app design leans toward minimalism. There’s often good rationale to use icons rather than words, or to de-emphasize controls and indicators when not in use.

But again: This happens on basically every call! Often multiple times per call!! And we’re supposed to be tech-savvy!!! Imagine what it’s like for the tens of millions of vidconf newbs.

I would argue that “knowing your muted state” has turned out to be a major vidconf user need. At this point, it’s certainly worth rethinking UX patterns for.

Why we keep unsuccessfully unmuting once we realize we’re muted

So we can blame the You’re Muted Problem on UX and design. But what causes the You’re Still Muted Problem? Once we know we’re muted, why do we sometimes fail to unmute before talking again?

This one is more complicated — and definitely more speculative. To start making sense of this scenario, here’s the sequence I’m guessing most commonly plays out (I did this a couple times before I became aware of it):

The crucial part is when the person tries to unmute by pressing the keyboard Volume On/Off key.

If that’s in fact what’s happening (again, this is just a hypothesis), I’m guessing they did that because when someone says “You’re muted” or “I can’t hear you,” our subconscious thought process is: “Oh, Audio is Off. Press the keyboard key that I usually press when I want to change Audio Off to Audio On.”

There are two traps in this reflexive thought process:

First, the keyboard volume keys control the speaker volume, not the microphone volume. (More specifically, they control the system sound output settings, rather than the system sound input settings or the vidconf app’s sound input settings.)

In fact, there isn’t a keyboard key to control the microphone volume. You can’t unmute your mic via a dedicated keyboard key, the way that you can turn the speaker volume on/off via a keyboard key while watching a movie or listening to music.

Second, I think we reflexively press the keyboard key anyway because our mental model of the keyboard audio keys is just: Audio. Not microphone vs. speaker.

This fuzzy mental model makes sense: There’s only one set of keyboard keys related to audio, so why would I think to distinguish between microphone and speaker? 

So my best guess is hardware design causes the You’re Still Muted Problem. After all, keyboard designs are from a pre-Zoom era, when the average person rarely used the computer’s microphone.

If that is the cause, one potential solution is for hardware manufacturers to start including dedicated keys to control microphone volume:

Video conference keyboard shortcuts you should memorize right now

Let me know if you have other theories for the You’re Still Muted Problem!

In the meantime, the best alternative is to learn all of the vidconf app keyboard shortcuts for muting/unmuting:

  • Meet
    • Mac: Command(⌘) + D
    • Windows: Control + D
  • Teams
    • Mac: Command(⌘) + Shift + M
    • Windows: Ctrl + Shift + M
  • Zoom
    • Mac: Command(⌘) + Shift + A
    • Windows: Alt + A
    • Hold Spacebar: Temporarily unmute

Other vidconf apps not included in my analysis:

  • Cisco Webex Meetings
    • Mac: Ctrl + Alt + M
    • Windows: Ctrl + Shift + M
  • GoToMeeting

Bonus protip from Jackson Fox: If you use multiple vidconf apps, pick a keyboard shortcut that you like and manually change each app’s mute/unmute shortcut to that. Then you only have to remember one shortcut!




sa

A Parent’s Guide to Working From Home, During a Global Pandemic, Without Going Insane

Though I usually enjoy working from Viget’s lovely Boulder office, during quarantine I am now working from home while simultaneously parenting my 3-year-old daughter Audrey. My husband works in healthcare and though he is not on the front lines battling COVID-19, he is still an essential worker and as such leaves our home to work every day.

Some working/parenting days are great! I somehow get my tasks accomplished, my kid is happy, and we spend some quality time together.

And some days are awful. I have to ignore my daughter having a meltdown and try to focus on meetings, and I wish I wasn’t in this situation at all. Most days are somewhere in the middle; I’m just doing my best to get by.

I’ve seen enough working parent memes and cries for help on social media to know that I’m not alone. There are many parents out there who now get to experience the stress and anxiety of living through a global pandemic while simultaneously navigating ways to stay productive while working from home and being an effective parent. Fun isn’t it?

I’m not an expert on the matter, but I have found a few small things that are making me feel a bit more sane. I hope sharing them will make someone else’s life easier too.

Truths to Accept

First, let’s acknowledge some truths about this new situation we find ourselves in:

Truth 1: We’ve lost something.

Parents have lost more than daycare and schools during this epidemic. We’ve lost any time that we had for ourselves, and that was really valuable. We no longer have small moments in the day to catch up on our personal lives. I no longer have a commute to separate my work duties from my mom duties, or catch up with my friends, or just be quiet.

Truth 2: We’re human.

The reason you can’t be a great employee and a great parent and a great friend and a great partner or spouse all day every day isn’t because you’re doing a bad job, it’s because being constantly wonderful in all aspects of your life is impossible. Pick one or two of those things a day to focus on.

Truth 3: We’re all doing our best.

This is the most important part of this article. Be kind to yourselves. This isn’t easy, and putting so much pressure on yourself that you break isn’t going to make it any easier.

Work from Home Goals

Now that we’ve accepted some truths about our current situation, let’s set some goals.

Goal 1: Do Good Work

At Viget, and wherever you work, with kids or without we all want to make sure that the quality of our work stays up throughout the pandemic and that we can continue to be reliable team members and employees to the best of our abilities.

Goal 2: Stay Sane

We need to figure out ways to do this without sacrificing ourselves entirely. For me, this means fitting my work into normal work hours as much as possible so that I can still have some downtime in the evenings.

Goal 3: Make This Sustainable

None of us knows how long this will last but we may as well begin mentally preparing for a long haul.

Work from Home Rules

Now, there are some great Work from Home Rules that apply to everyone with or without kids. My coworker Paul Koch shared these with the Viget team a Jeremy Bearimy ago and I agree this is also the foundation for working from home with kids.

  1. When you’re in a remote meeting, minimize other windows to stay focused
  2. Set a schedule and avoid chores*
  3. Take breaks away from the screen
  4. Plan your workday on the calendar+
  5. Be mindful of Slack and social media as a distraction
  6. Use timers+
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you

In the improv spirit I say “Yes, AND….” to these tips. And so, here are my adjusted rules for WFH while kiddos around: These have both been really solid tools for me, so let’s dig in.

Daily flexible schedule for kids

Day Planning: Calendars and Timers

A few small tweaks and adjustments make this even more doable for me and my 3-year-old. First- I don’t avoid chores entirely. If I’m going up and down the stairs all day anyway I might as well throw in a load of laundry while I’m at it. The more I can get done during the day means a greater chance of some down time in the evening.

Each morning I plan my day and Audrey’s day:

My Work Day:

Audrey's Day

Identify times of day you are more likely to be focus and protect them. For me, I know I have a block of time from 5-7a before Audrey wakes up and again during “nap time” from 1-3p.I built a construction paper “schedule” that we update and reorganize daily. We make the schedule together each day. She feels ownership over it and she gets to be the one who tells me what we do next.
Look at your calendar first thing and make adjustments either in your plans or move meetings if you have to.I’m strategic about screen time- I try to schedule it when I have meetings. It also helps to schedule a physical activity before screen time as she is less likely to get bored.
Make goals for your day: Tackle time sensitive tasks first. Take care of things that either your co-workers or clients are waiting on from you first, this will help your day be a lot less stressful. Non-time sensitive tasks come next- these can be done at any time of day.We always include “nap time” even though she rarely naps anymore. This is mostly a time for us both to be alone.

When we make the schedule together it also helps me understand her favorite parts of the day and reminds me to include them.

Once our days are planned, I also use timers to help keep the structure of the day. (I bought a great alarm clock for kids on Amazon that turns colors to signal bedtime and quiet time. It’s been hugely worth it for me.)

Timers for Me:

Timers for Audrey:

More than ever, I rely on a time tracking timer. At Viget we use Harvest to track time, and it has a handy built in timer, but there are many apps or online tools that could help you keep track of your time as well.Audrey knows what time she can come out of her room in the morning. If she wakes up before the light is green she plays quietly in her room.
I need a timer because the days and hours are bleeding together- without tracking as I go it would be really hard for me to remember when I worked on certain projects or know for certain if I gave Viget enough time for the day.She knows how long “nap time” is in the afternoon.
Starting and stopping the timer helps me turn on and off “work mode”, which is a helpful sanity bonus.Perhaps best of all I am not the bad guy! “Sorry honey, the light isn’t green yet and there really isn’t anything mommy can do about it” is my new favorite way to ensure we both get some quiet time.

Work from Home Rules: Updated for Parents

Finally, I have a few more Work from Home Rules for parents to add to the list:

  1. Minimize other windows in remote meetings
  2. Set a schedule and fit in some chores if time allows
  3. Take breaks away from the screen
  4. Schedule both your and your kids’ days
  5. Be mindful of Slack and social media as a distraction
  6. Use timers to track your own time and help your kids understand the day
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you
  10. Be prepared with a few activities
    • Each morning, have just ONE thing ready to go. This can be a worksheet you printed out, a coloring station setup, a new bag of kinetic sand you just got delivered from Amazon, a kids dance video on YouTube or an iPad game. Recently I started enlisting my mom to read stories on Facetime. The activity doesn’t have to be new each day but (especially for young kids) it has to be handy for you to start up quickly if your schedule changes
  11. Clearly communicate your availability with your team and project PMs
    • Life happens. Some days are going to be hard. Whatever you do, don’t burn yourself out or leave your team hanging. If you need to move a meeting or take a day off, communicate that as early and as clearly as you can.
  12. Take PTO if you can
    • None of us are superheroes. If you’re feeling overwhelmed- take a look at the next few days and figure out which one makes the most sense for you to take a break.
  13. Take breaks to be alone without doing a task
    • Work and family responsibilities have blended together, there’s almost no room for being alone. If you can find some precious alone time don’t use it to fold laundry or clean the bathroom. Just zone out. I think we all really need this.

Last but not least, enjoy your time at home if you can. This is an unusual circumstance and even though it’s really hard, there are parts that are really great too.

If you have some great WFH tips we’d love to hear about them in the comments!




sa

What happens if my visa is refused or cancelled due to my character?

If you have your visa refused or cancelled, you need to get expert advice a soon as possible. Strict time limits apply to drafting submissions and appeals. A visa refusal or cancellation can limit the type or visas you can apply for in the future or even prohibit you from applying for any visa to […]

The post What happens if my visa is refused or cancelled due to my character? appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




sa

New regional visas for Australia

The Australian Government has introduced two new regional visas which requires migrants to commit to life in regional Australia for at least three years. This new visa opens to the door to permanent residency for overseas workers from a wider range of occupations than before — including such occupations as real estate agents, call centre […]

The post New regional visas for Australia appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




sa

Australia is recruiting – New Global Talent Visa

Australia has introduced a streamlined, priority visa pathway for highly skilled and talented individuals to work and live permanently in Australia. The Government and industry has recognised there is growing competition for talent around the globe and to compete we must have a pathway that leads to certainty for people wishing to come to Australia. […]

The post Australia is recruiting – New Global Talent Visa appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




sa

Visa cancelled due to incorrect information given or provided to the Department of Home Affairs

It is a requirement that a visa applicant must fill in or complete his or her application form in a manner that all questions are answered, and no incorrect answers are given or provided. There is also a requirement that visa applicants must not provide incorrect information during interviews with the Minister for Immigration (‘Minister’), […]

The post Visa cancelled due to incorrect information given or provided to the Department of Home Affairs appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.



  • Visa Cancellation
  • 1703474 (Refugee) [2017] AATA 2985
  • cancel a visa
  • cancelledvi sa
  • Citizenship and Multicultural Affairs
  • Department of Home Affairs
  • migration act 1958
  • minister for immigration
  • NOICC
  • notice of intention to consider cancellation
  • Sanaee (Migration) [2019] AATA 4506
  • section 109
  • time limits

sa

Coronavirus (COVID-19) and Visas for Australia

The World Health Organization has announced that Coronavirus (COVID-19) is a pandemic. The migration situation is changing rapidly throughout Australia. As an Australian citizen or permanent resident, can I still enter Australia? There is no restriction on Australian citizens or permanent residents entering Australia at this stage. However, those arriving in Australia will be required […]

The post Coronavirus (COVID-19) and Visas for Australia appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




sa

Australia’s global talent visa for individuals and businesses

In late 2019 the Australian Government launched the Global Talent – Independent program which offers a streamlined, priority visa pathway for highly skilled and talented individuals to work and live permanently in Australia. There are two streams. The first is the Global Talent Independent Program (GTI) and the second is the Global Talent Employer Sponsored (GTES). […]

The post Australia’s global talent visa for individuals and businesses appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




sa

What can I do if I am on a working holiday or seasonal worker visa in the Coronavirus (COVID-19) crisis?

Seasonal Worker Programme and Pacific Labour Scheme workers can extend their stay for up to 12 months to work for approved employers as long as pastoral care and accommodation needs of workers are met to minimise health risks to visa holders and the community. Approved employers under the Seasonal Worker Programme and Pacific Labour Scheme […]

The post What can I do if I am on a working holiday or seasonal worker visa in the Coronavirus (COVID-19) crisis? appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




sa

Employer sponsored temporary work visas (482 and 457) and Coronavirus (COVID-19)

If you’re a Temporary Skill Shortage visa holder – what should you do if you have been stood down or your work hours are reduced by your employer? The Australian Government has announced that Temporary Skill Shortage visa holders who have been stood down, but not laid off, will maintain their visa validity and businesses […]

The post Employer sponsored temporary work visas (482 and 457) and Coronavirus (COVID-19) appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




sa

Student visa holders and New Zealand citizens in Australia and the Coronavirus (COVID-19) crisis?

International students who have been in Australia for longer than 12 months who find themselves in financial hardship will be able to access their Australian superannuation. The Government will undertake further engagement with the international education sector who already provide some financial support for international students facing hardship. International students working in supermarkets will have […]

The post Student visa holders and New Zealand citizens in Australia and the Coronavirus (COVID-19) crisis? appeared first on Visa Australia - Immigration Lawyers & Registered Migration Agents.




sa

A Viget Glossary: What We Mean and Why it Matters - Part 1

Viget has helped organizations design and develop award-winning websites and digital products for 20 years. In that time, we’ve been lucky to create long-term relationships with clients like Puma, the World Wildlife Fund, and Privia Health, and, throughout our time working together, we’ve come to understand each others’ unique terminology. But that isn’t always the case when we begin work with new clients, and in a constantly-evolving industry, we know that new terminology appears almost daily and organizations have unique definitions for deliverables and processes.

Kicking off a project always initiates a flurry of activity. There are contracts to sign, team members to introduce, and new platforms to learn. It’s an exciting time, and we know clients are anxious to get underway. Amidst all the activity, though, there is a need to define and create a shared lexicon to ensure both teams understand the project deliverables and process that will take us from kickoff to launch.

Below, we’ve rounded up a few terms for each of our disciplines that often require additional explanation. Note: our definitions of these terms may differ slightly from the industry standard, but highlight our interpretation and use of them on a daily basis.

User Experience

Research

In UX, there is a proliferation of terms that are often used interchangeably and mean almost-but-subtly-not the same thing. Viget uses the term research to specifically mean user research — learning more about the users of our products, particularly how they think and behave — in order to make stronger recommendations and better designs. This can be accomplished through different methodologies, depending on the needs of the project, and can include moderated usability testing, stakeholder interviews, audience research, surveys, and more. Learn more about the subtleties of UX research vocabulary in our post on “Speaking the Same Language About Research”.

Wireframes

We use wireframes to show the priority and organization of content on the screen, to give a sense of what elements will get a stronger visual treatment, and to detail how users will get to other parts of the site. Wireframes are a key component of website design — think of them as the skeleton or blueprint of a page — but we know that clients often feel uninspired after reviewing pages built with gray boxes. In fact, we’ve even written about how to improve wireframe presentations. We remind clients that visual designers will step in later to add polish through color, graphics, and typography, but agreeing on the foundation of the page is an important and necessary first step.

Prototypes

During the design process, it’s helpful for us to show clients how certain pieces of functionality or animations will work once the site is developed. We can mimic interactivity or test a technical proof of concept by using a clickable prototype, relying on tools like Figma, Invision, or Principle. Our prototypes can be used to illustrate a concept to internal stakeholders, but shouldn’t be seen as a final approach. Often, these concepts will require additional work to prepare them for developer handoff, which means that prototypes quickly become outdated. Read more about how and when we use prototypes.

Navigation Testing (Treejack Testing)

Following an information architecture presentation, we will sometimes recommend that clients conduct navigation testing. When testing, we present a participant with the proposed navigation and ask them to perform specific tasks in order to see if they will be able to locate the information specified within the site’s new organization. These tests generally focus on two aspects of the navigation: the structure of the navigation system itself, and the language used within the system. Treejack is an online navigation testing tool that we like to employ when conducting navigation tests, so we’ll often interchange the terms “navigation testing” with “treejack testing”.

Learn more about Viget’s approach to user experience and research




sa

A Viget Glossary: What We Mean and Why It Matters - Part 2

In my last post, I defined terms used by our UX team that are often confused or have multiple meanings across the industry. Today, I’ll share our definitions for processes and deliverables used by our design and strategy teams.

Creative

Brand Strategy

In our experience, we’ve found that the term brand strategy is used to cover a myriad of processes, documents, and deliverables. To us, a brand strategy defines how an organization communicates who they are, what they do and why in a clear and compelling way. Over the years, we’ve developed an approach to brand strategy work that emphasizes rigorous research, hands-on collaboration, and the definition of problems and goals. We work with clients to align on a brand strategy concept and, depending on the client and their goals, our final deliverables can range to include strategy definition, audience-specific messaging, identity details, brand elements, applications, and more. Take a look at the brand strategy work we’ve done for Fiscalnote, Swiftdine, and Armstrong Tire.

Content Strategy

A content strategy goes far beyond the words on a website or in an app. A strong content strategy dictates the substance, structure, and governance of the information an organization uses to communicate to its audience. It guides creating, organizing, and maintaining content so that companies can communicate who they are, what they do, and why efficiently and effectively. We’ve worked with organizations like the Washington Speakers Bureau, The Nature Conservancy, the NFL Players Association, and the Wildlife Conservation Society to refine and enhance their content strategies.

Still confused about the difference between brand and content strategy? Check out our flowchart.

Style Guide vs. Brand Guidelines

We often find the depth or fidelity of brand guidelines and style guides can vary greatly, and the terms can often be confused. When we create brand guidelines, they tend to be large documents that include in-depth recommendations about how a company should communicate their brand. Sections like “promise”, “vision”, “mission”, “values”, “tone”, etc. accompany details about how the brand’s logo, colors and fonts should be used in a variety of scenarios. Style guides, on the other hand, are typically pared down documents that contain specific guidance for organizations’ logos, colors and fonts, and don’t always include usage examples.

Design System

One question we get from clients often during a redesign or rebrand is, “How can I make sure people across my organization are adhering to our new designs?” This is where a design system comes into play. Design systems can range from the basic — e.g., a systematic approach to creating shared components for a single website — all the way to the complex —e.g., architecting a cross-product design system that can scale to accommodate hundreds of different products within a company. By assembling elements like color, typography, imagery, messaging, voice and tone, and interaction patterns in a central repository, organizations are able to scale products and marketing confidently and efficiently. When a design system is translated into code, we refer to that as a parts kit, which helps enforce consistency and improve workflow.

Comps or Mocks

When reviewing RFPs or going through the nitty-gritty of contracts with clients, we often see the terms mocks or comps used interchangeably to refer to the static design of pages or screens. Internally, we think of a mock-up as a static image file that illustrates proof-of-concept, just a step beyond a wireframe. A comp represents a design that is “high fidelity” and closer to what the final website will look like, though importantly, is not an exact replica. This is likely what clients will share with internal stakeholders to get approval on the website direction and what our front-end developers will use to begin building-out the site (in other words, converting the static design files into dynamic HTML, CSS, and JavaScript code).

If you're interested in joining our team of creative thinkers and visual storytellers who bring these concepts to life for our clients, we’re hiring in Washington, D.C. Durham, Boulder and Chattanooga. Tune in next week as we decipher the terms we use most often when talking about development.




sa

Unsolved Zoom Mysteries: Why We Have to Say “You’re Muted” So Much

Video conference tools are an indispensable part of the Plague Times. Google Meet, Microsoft Teams, Zoom, and their compatriots are keeping us close and connected in a physically distanced world.

As tech-savvy folks with years of cross-office collaboration, we’ve laughed at the sketches and memes about vidconf mishaps. We practice good Zoomiquette, including muting ourselves when we’re not talking.

Yet even we can’t escape one vidconf pitfall. (There but for the grace of Zoom go I.) On nearly every vidconf, someone starts to talk, and then someone else says: “Oop, you’re muted.” And, inevitably: “Oop, you’re still muted.”

That’s right: we’re trying to follow Zoomiquette by muting, but then we forget or struggle to unmute when we do want to talk.

In this post, I’ll share my theories for why the You’re Muted Problems are so pervasive, using Google Meet, Microsoft Teams, and Zoom as examples. Spoiler alert: While I hope this will help you be more mindful of the problem, I can’t offer a good solution. It still happens to me. All. The. Time.

Skip the why and go straight to the vidconf app keyboard shortcuts you should memorize right now.

Why we don't realize we’re muted before talking

Why does this keep happening?!?

Simply put: UX and design decisions make it harder to remember that you’re muted before you start to talk.

Here’s a common scenario: You haven’t talked for a bit, so you haven’t interacted with the Zoom screen for a few seconds. Then you start to talk — and that’s when someone tells you, “You’re muted.”

We forget so easily in these scenarios because when our mouse has been idle for a few seconds, the apps hide or downplay the UI elements that tell us we’re muted.

Zoom and Teams are the worst offenders:

  • Zoom hides both the toolbar with the main in-app controls (the big mute button) and the mute status indicator on your video pane thumbnail.
  • Teams hides the toolbar, and doesn't show a mute status indicator on your video thumbnail in the first place.

Meet is only slightly better:

  • Meet hides the toolbar, and shows only a small mute status icon in your video thumbnail.

Even when our mouse is active, the apps’ subtle approach to muted state UI can make it easy to forget that we’re muted:

Teams is the worst offender:

  • The mute button is an icon rather than words.
  • The muted-state icon's styling could be confused with unmuted state: Teams does not follow the common pattern of using red to denote muted state.
  • The mute button is not differentiated in visual hierarchy from all the other controls.
  • As mentioned above, Teams never shows a secondary mute status indicator.

Zoom is a bit better, but still makes it pretty easy to forget that you’re muted:

  • Pros:
    • Zoom is the only app to use words on the mute button, in this case to denote the button action (rather than the muted state).
    • The muted-state icon’s styling (red line) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • The mute button’s placement (bottom left corner of the page) is easy to overlook.
    • The mute button is not differentiated in visual hierarchy from the other toolbar buttons — and Zoom has a lot of toolbar buttons, especially when logged in as host.
    • The secondary mute status indicator is a small icon.
    • The mute button’s muted-state icon is styled slightly differently from the secondary mute status indicator.
  • Potential Cons:
    • While words denote the button action, only an icon denotes the muted state.

Meet is probably the clearest of the three apps, but still has pitfalls:

  • Pros:
    • The mute button is visually prominent in the UI: It’s clearly differentiated in the visual hierarchy relative to other controls (styled as a primary button); is a large button; and is placed closer to the center of the controls bar.
    • The muted-state icon’s styling (red fill) is less likely to be confused with the unmuted-state icon.
  • Cons:
    • Uses only an icon rather than words to denote the muted state.
  • Unrelated Con:
    • While the mute button is visually prominent, it’s also placed next to the hang-up button. So in Meet’s active state you might be less likely to forget you’re muted … but more likely to accidentally hang up when trying to unmute. 😬

I know modern app design leans toward minimalism. There’s often good rationale to use icons rather than words, or to de-emphasize controls and indicators when not in use.

But again: This happens on basically every call! Often multiple times per call!! And we’re supposed to be tech-savvy!!! Imagine what it’s like for the tens of millions of vidconf newbs.

I would argue that “knowing your muted state” has turned out to be a major vidconf user need. At this point, it’s certainly worth rethinking UX patterns for.

Why we keep unsuccessfully unmuting once we realize we’re muted

So we can blame the You’re Muted Problem on UX and design. But what causes the You’re Still Muted Problem? Once we know we’re muted, why do we sometimes fail to unmute before talking again?

This one is more complicated — and definitely more speculative. To start making sense of this scenario, here’s the sequence I’m guessing most commonly plays out (I did this a couple times before I became aware of it):

The crucial part is when the person tries to unmute by pressing the keyboard Volume On/Off key.

If that’s in fact what’s happening (again, this is just a hypothesis), I’m guessing they did that because when someone says “You’re muted” or “I can’t hear you,” our subconscious thought process is: “Oh, Audio is Off. Press the keyboard key that I usually press when I want to change Audio Off to Audio On.”

There are two traps in this reflexive thought process:

First, the keyboard volume keys control the speaker volume, not the microphone volume. (More specifically, they control the system sound output settings, rather than the system sound input settings or the vidconf app’s sound input settings.)

In fact, there isn’t a keyboard key to control the microphone volume. You can’t unmute your mic via a dedicated keyboard key, the way that you can turn the speaker volume on/off via a keyboard key while watching a movie or listening to music.

Second, I think we reflexively press the keyboard key anyway because our mental model of the keyboard audio keys is just: Audio. Not microphone vs. speaker.

This fuzzy mental model makes sense: There’s only one set of keyboard keys related to audio, so why would I think to distinguish between microphone and speaker? 

So my best guess is hardware design causes the You’re Still Muted Problem. After all, keyboard designs are from a pre-Zoom era, when the average person rarely used the computer’s microphone.

If that is the cause, one potential solution is for hardware manufacturers to start including dedicated keys to control microphone volume:

Video conference keyboard shortcuts you should memorize right now

Let me know if you have other theories for the You’re Still Muted Problem!

In the meantime, the best alternative is to learn all of the vidconf app keyboard shortcuts for muting/unmuting:

  • Meet
    • Mac: Command(⌘) + D
    • Windows: Control + D
  • Teams
    • Mac: Command(⌘) + Shift + M
    • Windows: Ctrl + Shift + M
  • Zoom
    • Mac: Command(⌘) + Shift + A
    • Windows: Alt + A
    • Hold Spacebar: Temporarily unmute

Other vidconf apps not included in my analysis:

  • Cisco Webex Meetings
    • Mac: Ctrl + Alt + M
    • Windows: Ctrl + Shift + M
  • GoToMeeting

Bonus protip from Jackson Fox: If you use multiple vidconf apps, pick a keyboard shortcut that you like and manually change each app’s mute/unmute shortcut to that. Then you only have to remember one shortcut!




sa

A Parent’s Guide to Working From Home, During a Global Pandemic, Without Going Insane

Though I usually enjoy working from Viget’s lovely Boulder office, during quarantine I am now working from home while simultaneously parenting my 3-year-old daughter Audrey. My husband works in healthcare and though he is not on the front lines battling COVID-19, he is still an essential worker and as such leaves our home to work every day.

Some working/parenting days are great! I somehow get my tasks accomplished, my kid is happy, and we spend some quality time together.

And some days are awful. I have to ignore my daughter having a meltdown and try to focus on meetings, and I wish I wasn’t in this situation at all. Most days are somewhere in the middle; I’m just doing my best to get by.

I’ve seen enough working parent memes and cries for help on social media to know that I’m not alone. There are many parents out there who now get to experience the stress and anxiety of living through a global pandemic while simultaneously navigating ways to stay productive while working from home and being an effective parent. Fun isn’t it?

I’m not an expert on the matter, but I have found a few small things that are making me feel a bit more sane. I hope sharing them will make someone else’s life easier too.

Truths to Accept

First, let’s acknowledge some truths about this new situation we find ourselves in:

Truth 1: We’ve lost something.

Parents have lost more than daycare and schools during this epidemic. We’ve lost any time that we had for ourselves, and that was really valuable. We no longer have small moments in the day to catch up on our personal lives. I no longer have a commute to separate my work duties from my mom duties, or catch up with my friends, or just be quiet.

Truth 2: We’re human.

The reason you can’t be a great employee and a great parent and a great friend and a great partner or spouse all day every day isn’t because you’re doing a bad job, it’s because being constantly wonderful in all aspects of your life is impossible. Pick one or two of those things a day to focus on.

Truth 3: We’re all doing our best.

This is the most important part of this article. Be kind to yourselves. This isn’t easy, and putting so much pressure on yourself that you break isn’t going to make it any easier.

Work from Home Goals

Now that we’ve accepted some truths about our current situation, let’s set some goals.

Goal 1: Do Good Work

At Viget, and wherever you work, with kids or without we all want to make sure that the quality of our work stays up throughout the pandemic and that we can continue to be reliable team members and employees to the best of our abilities.

Goal 2: Stay Sane

We need to figure out ways to do this without sacrificing ourselves entirely. For me, this means fitting my work into normal work hours as much as possible so that I can still have some downtime in the evenings.

Goal 3: Make This Sustainable

None of us knows how long this will last but we may as well begin mentally preparing for a long haul.

Work from Home Rules

Now, there are some great Work from Home Rules that apply to everyone with or without kids. My coworker Paul Koch shared these with the Viget team a Jeremy Bearimy ago and I agree this is also the foundation for working from home with kids.

  1. When you’re in a remote meeting, minimize other windows to stay focused
  2. Set a schedule and avoid chores*
  3. Take breaks away from the screen
  4. Plan your workday on the calendar+
  5. Be mindful of Slack and social media as a distraction
  6. Use timers+
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you

In the improv spirit I say “Yes, AND….” to these tips. And so, here are my adjusted rules for WFH while kiddos around: These have both been really solid tools for me, so let’s dig in.

Daily flexible schedule for kids

Day Planning: Calendars and Timers

A few small tweaks and adjustments make this even more doable for me and my 3-year-old. First- I don’t avoid chores entirely. If I’m going up and down the stairs all day anyway I might as well throw in a load of laundry while I’m at it. The more I can get done during the day means a greater chance of some down time in the evening.

Each morning I plan my day and Audrey’s day:

My Work Day:

Audrey's Day

Identify times of day you are more likely to be focus and protect them. For me, I know I have a block of time from 5-7a before Audrey wakes up and again during “nap time” from 1-3p.I built a construction paper “schedule” that we update and reorganize daily. We make the schedule together each day. She feels ownership over it and she gets to be the one who tells me what we do next.
Look at your calendar first thing and make adjustments either in your plans or move meetings if you have to.I’m strategic about screen time- I try to schedule it when I have meetings. It also helps to schedule a physical activity before screen time as she is less likely to get bored.
Make goals for your day: Tackle time sensitive tasks first. Take care of things that either your co-workers or clients are waiting on from you first, this will help your day be a lot less stressful. Non-time sensitive tasks come next- these can be done at any time of day.We always include “nap time” even though she rarely naps anymore. This is mostly a time for us both to be alone.

When we make the schedule together it also helps me understand her favorite parts of the day and reminds me to include them.

Once our days are planned, I also use timers to help keep the structure of the day. (I bought a great alarm clock for kids on Amazon that turns colors to signal bedtime and quiet time. It’s been hugely worth it for me.)

Timers for Me:

Timers for Audrey:

More than ever, I rely on a time tracking timer. At Viget we use Harvest to track time, and it has a handy built in timer, but there are many apps or online tools that could help you keep track of your time as well.Audrey knows what time she can come out of her room in the morning. If she wakes up before the light is green she plays quietly in her room.
I need a timer because the days and hours are bleeding together- without tracking as I go it would be really hard for me to remember when I worked on certain projects or know for certain if I gave Viget enough time for the day.She knows how long “nap time” is in the afternoon.
Starting and stopping the timer helps me turn on and off “work mode”, which is a helpful sanity bonus.Perhaps best of all I am not the bad guy! “Sorry honey, the light isn’t green yet and there really isn’t anything mommy can do about it” is my new favorite way to ensure we both get some quiet time.

Work from Home Rules: Updated for Parents

Finally, I have a few more Work from Home Rules for parents to add to the list:

  1. Minimize other windows in remote meetings
  2. Set a schedule and fit in some chores if time allows
  3. Take breaks away from the screen
  4. Schedule both your and your kids’ days
  5. Be mindful of Slack and social media as a distraction
  6. Use timers to track your own time and help your kids understand the day
  7. Keep your work area separate from where you relax
  8. Pretend that you’re still WFW
  9. Experiment and figure out what works for you
  10. Be prepared with a few activities
    • Each morning, have just ONE thing ready to go. This can be a worksheet you printed out, a coloring station setup, a new bag of kinetic sand you just got delivered from Amazon, a kids dance video on YouTube or an iPad game. Recently I started enlisting my mom to read stories on Facetime. The activity doesn’t have to be new each day but (especially for young kids) it has to be handy for you to start up quickly if your schedule changes
  11. Clearly communicate your availability with your team and project PMs
    • Life happens. Some days are going to be hard. Whatever you do, don’t burn yourself out or leave your team hanging. If you need to move a meeting or take a day off, communicate that as early and as clearly as you can.
  12. Take PTO if you can
    • None of us are superheroes. If you’re feeling overwhelmed- take a look at the next few days and figure out which one makes the most sense for you to take a break.
  13. Take breaks to be alone without doing a task
    • Work and family responsibilities have blended together, there’s almost no room for being alone. If you can find some precious alone time don’t use it to fold laundry or clean the bathroom. Just zone out. I think we all really need this.

Last but not least, enjoy your time at home if you can. This is an unusual circumstance and even though it’s really hard, there are parts that are really great too.

If you have some great WFH tips we’d love to hear about them in the comments!




sa

Visual Identity: ESA Annual Conference





sa

Sassy reindeer Christmas greeting

An illustration created for a Christmas message for clients of Tracey Grady Design, and for use on social media.





sa

Say Hello to Something Awesome

https://uxdesign.cc/saying-goodbye-to-yesterday-and-hello-to-something-awesome-636362789e84




sa

10 Tools That Will Help Your Remote Design Team Stay On The Same Page

If you weren’t working on a remote team before, well, chances are that you probably are now! I know that I love working from home, but when you first start working remotely, it can start as a bit of a challenge. Of course, it has its pros and cons, but it’s just a learning curve. […]

Read More at 10 Tools That Will Help Your Remote Design Team Stay On The Same Page




sa

Post-concussion treatment, suicide prevention ‘a team sport,’ says lead researcher

Suicide attempts common in post-concussion patients, says Dr. Charles Tator of the Canadian Concussion Centre




sa

Invisible Disabilities: Break Down The Barriers

Many people think the word “disability” means people who require a wheelchair or walker. In reality, however, there is much more to disability than meets the eye. 




sa

Trump officials say people with disabilities must not be denied lifesaving coronavirus care

Patients with disabilities must receive the same level of lifesaving medical treatment from hospitals during the coronavirus pandemic as able-bodied patients, the Trump administration said.




sa

Troops to receive Purple Hearts for injuries during Iranian missile barrage on al-Asad airbase in Iraq

There will be Purple Hearts awarded to troops injured during the Jan. 8 Iranian missile barrage on the al-Asad airbase in Iraq, a defense official told Military Times.




sa

Support Communication During Conversation




sa

Troops to receive Purple Hearts for injuries during Iranian missile barrage on al-Asad airbase in Iraq

There will be Purple Hearts awarded to troops injured during the Jan. 8 Iranian missile barrage on the al-Asad airbase in Iraq, a defense official told Military Times.




sa

How to Design Sales Funnels That Convert

According to Pardot, 79% of marketing campaigns never lead to purchases. Only 4% of website visitors make up their mind to make a purchase. So you ask yourself, where does the other 96% go? Well, they never buy, but there is something you can do. What they need is encouragement and nurturing. Whilst this is […]




sa

solar power advantages and disadvantages

Solar power is a free natural source of energy from up above, it's a gift of God, we call it the sun and it is for everyone to use. Solar cost may be much lower than you might expect.