When the Lord calls you—respond quickly and fully—He might not ask you again! Live the faith to the full, attach yourself to Christ and become a fisher of men.

What sort of person becomes a saint and what do they all have in common? Hebrews 11: 33 - 12:2, Matthew 10: 32 - 38, 19: 27 - 30

The Requirements of the Law written upon their hearts. ROMANS 2:10-16 MATTHEW 4:18-23

And His Righteousness and all this will be added to you. Romans 5: 1- 10, Matthew 6: 22- 33.

Matthew recounts the story of Fr. Kallinikos Delveis, the first priest of Annunciation Greek Orthodox Church in New York.

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So, people keep asking me, “Derek, are you alive?” Yes. I’m alive. But I’ve been missing in action. Why? I co-founded a company called Truvani. We create high quality supplements made from real food products. So far we launched 4 products. 1. Daily Turmeric Supplement 2. Organic Chicken Bone Broth Powder 3. Chocolate Plant-Based Protein […]

Britain's Cameron Norrie is unable to finish a frustrating season on a high as he loses to France's Benjamin Bonzi in the Moselle Open final.

A severe weather alert in southern Spain leads to the opening tie of the Billie Jean King Cup between Spain and Poland being postponed.

Ahead of Friday's autumn Test, former Ireland wing Andrew Trimble looks back on the team's historic win over the All Blacks in Chicago in 2016.

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

The post Call Center Outsourcing Costs: How Much Is It REALLY? appeared first on .

Imagine the convenience of a hotel concierge, but with a recording that you can customize. That’s the draw of an at-home wake-up call service—which is far more affordable than booking a hotel room just to get access to a concierge. In any case, for less than the cost of a […]

The post How to Safely Set Up Your Own Wake Up Call Service appeared first on .

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

The post The Best Way to Get Call Transcriptions (+5 Alternatives) appeared first on .

A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […]

The post Are Local Calls Still a Thing? Not Really appeared first on .

You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

The post Business Continuity–8 Steps to Future-Proof Your Call Center appeared first on .

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […]

The post Steal These Free Call Center Job Description Templates appeared first on .

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and […]

The post Call Blocking Done Right (The First Time) appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

I call myself an entrepreneur, but to be honest, a lot of times I don't. When someone asks me what I do - I often punt. I feel like if I'm going to describe myself as an entrepreneur, the next...

First, let me tell you a little story involving butterflies and bladders. I've spent the past few days at MicroConf. Just a phenomenal conference, full of like-minded folks, loaded with actionable content. Not to get too carried away, but it...

Iain Carter takes a trip back in time to discover the origins of The Open.

Australian golfer Jeffrey Guan has lost sight in his left eye after being hit by a ball at a pro-am tournament.

After Charley Hull's sensational win in Saudi Arabia last week, golf fans should maintain their attention on events both off and on the course in the Middle East, writes Iain Carter.

World number three Mark Allen says he will never change and will continue to be outspoken on snooker issues.

Mark Allen suffers a shock second-round 4-3 defeat by Oliver Lines at the Northern Ireland Open at the Waterfront Hall.

Salford Red Devils captain Kallum Watkins joins the pod to discuss the end of the season

Gloucester lock Freddie Thomas' call-up to the Wales squad is a "real success story" for the club, says boss George Skivington.

Iwan Thomas, Liza Burgess, Jim Roberts, Liz Johnson and Hugh Morris are inducted into the Welsh Sports Hall of Fame.

The remarkable story of how Steve Stacey made black football history with Wrexham and found his GI father in the Deep South.

Form guide, facts and how to follow Wales who take on Fiji, Australia and South Africa this month.

Carl, Iwan and Sam discuss the form of key Wales players before the Nations League games.

From being mobbed by his players in March, to contract disputes in September, Ioan Cunningham has left his position with the Wales Women coaching team by mutual agreement after three years.

Former Wales lock Jake Ball announces he will retire from professional rugby at the end of the season.

Nantes condemn alleged racist abuse of their Wales international Sorba following a recent Ligue 1 defeat at Lens.

BBC Sport NI speaks to YouTuber Nico Leonard van der Horst about his involvement with Larne Football Club and his vision for Northern Irish sport.

All you need to know as Ireland host Argentina in the Autumn Nations Series at Aviva Stadium in Dublin.

Crystal Palace midfielder Justin Devenny is called up to the Northern Ireland squad for the first time for the Nations League matches against Belarus and Luxembourg.

Defending champion Mark Allen advances to the semi-finals of the Champion of Champions tournament by beating Jak Jones 6-4 in the Group One final.

Paddy Tally is expected to be named the new Derry football manager which will end the county's four-month search to fill the role.

Wales midfielder Joe Allen says his role at Swansea City “opened the door” for his return to international football.

Anwen Roberts was heartbroken after finding her cards were sold on Temu without her permission.

Nyarai moved to Carmarthenshire when she was 13 and felt "very different" in a white, rural area.

Jez Daniels was buying wine and chocolates when store staff approached him.