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Don’t Look Away: Why Ahmaud Arbery’s Tragedy Must Be Addressed Head On

The unfortunate truth is that even in our ability to retreat into ignorance, we betray the disparity in our experiences and the systemic injustice in our culture.

For many in America, responding to the seemingly-endless shootings of African Americans has become a horrific form of muscle memory. After yet another tragedy like the shooting of Ahmaud Arbery occurs, we see similar patterns: an initial burst of reporting, followed quickly by social media commentary, followed by think-pieces across various platforms, followed by social media commentary on the think-pieces.

Within a week, however, the entire matter is tied up nicely and everyone is able to move on. Most of us forget as we return to being engrossed in our lives, only to be thrust back into this cycle when another new shooting is jarring enough to penetrate the blaring noise of our daily news-cycle.

The fact that Arbery was killed in February and many didn’t know until May speaks to our dependence upon images to incite response—a dependency that, as many have pointed out, dehumanizes victims and establishes a bar of proof we don’t demand of others.

Moreover, the fact that only images push us to take seriously these stories underlines the frenetic nature of our media landscape. So few stories not drenched in the political and culture wars theming our day are able to rise above the chaos to capture our attention. That many are feeling oversaturated and digitally burned out during our current crisis has only exacerbated this problem of ignorance.

The unfortunate truth is that even in our ability to retreat into ignorance, we betray the disparity in our experiences and the systemic injustice in our culture. While this story (despite being so relevant and discussed currently) will fade for most of us, for others this story is their experience. They carry it with them when they wonder if it is safe to go for runs in ...

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In Inner-City Black Churches: More Grief, Fewer Resources, Stronger Faith

How the pandemic concentrated pressures on small churches—and how the body of Christ is stepping up to help, one $3,000 grant at a time.

Philadelphia pastor Kevin Cropper’s heart sank last month when he saw a message asking for food among the prayer requests emailed to his church.

“It was a request for something tangible, and we didn’t have it,” Cropper said.

His congregation, Ark of Safety Christian Church, had canceled its weekly food distribution since it ran out of donations when it stopped gathering in March. “It makes you feel bad because isn’t that what our mission is? We want to be able to help in this type of crisis, but we need the resources to do it.”

That’s the problem with being a small, inner-city black church during a pandemic. Black adults are more than twice as likely as whites or Hispanic Americans to know someone who has been hospitalized or died due to COVID-19. Their communities are afraid, grieving, and suffering from the virus themselves; and they are far less likely to have the staff, budgets, or space to help as much as they feel called.

“We are in the city. We don’t have acres, we stay close to each other, and it’s very easy to spread the virus,” said Kato Hart Jr., pastor of Hold the Light Ministries, a Church of God in Christ (COGIC) congregation in Detroit.

American counties with a higher-than-average proportion of black residents now account for half of coronavirus cases and 60 percent of deaths. Even in a church of 50, word keeps spreading of which members have lost relatives to the virus: aunties, uncles, grandparents. Hart has lost fellow brothers in ministry, citing a letter from denominational leadership saying 30 COGIC bishops have fallen to COVID-19—including a dozen in Michigan alone.

“We’re in a fight, and we need help. These megachurches, ...

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Died: Darrin Patrick, Who Used His Fall and Restoration to Help Struggling Pastors

(UPDATED) The St. Louis pastor spoke up about the difficulties faced by leaders and critiqued “celebrity culture” in ministry.

Darrin Patrick, a megachurch pastor, author, and speaker, has died.

Patrick was a teaching pastor at Seacoast Church, a multi-site megachurch based in Mount Pleasant, South Carolina, and the founding pastor of the Journey Church in St. Louis, where he lived.

In a Friday evening update, Seacoast Church stated: “Darrin was target shooting with a friend at the time of his death. An official cause of death has not been released but it appears to be a self-inflicted gunshot wound. No foul play is suspected.”

Patrick’s unexpected death came as a shock to friends and colleagues. Robby Gallaty, pastor of Long Hollow Baptist, in Hendersonville, Tennessee, said that Patrick was scheduled to speak at his church next weekend.

“I just talked to him Tuesday and Wednesday,” said Gallaty. “This is the second close friend I have lost in a year.”

Gallaty first met Patrick in 2015 and had invited him to speak the following year at a men’s ministry event at Long Hollow. Just before the event, he said, Patrick called and said he was leaving the ministry.

At the time, Patrick had been a rising star among Reformed evangelical circles and was serving as vice-president of the Acts 29 church planting network. He was fired from Journey for what church elders called misconduct including “inappropriate meetings, conversations, and phone calls with two women” and an abuse of power.

Despite Patrick’s fall from ministry, the two stayed friends. Patrick admitted his faults and got counseling. He went through a restoration process that lasted 26 months, according to a 2019 blog interview posted at Christianity Today. He returned to the ministry as a preacher but not as a senior pastor of a church. ...

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Recording folklore in Key West




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Family or domestic remedies




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Greek culture




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Interviews with Ybor City residents




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Legalese with Ease - Legal Terms for Human Resources Professionals

Legalese with Ease – Legal Terms for Human Resources Professionals is the most comprehensive source available for finding clear definitions for over 400 legal terms used within the human resources profession. It is the only book of its kind to offer human resources professionals plain-language information regarding all areas of human resources law.

Today's human resources professionals are required to understand, and keep up-to-date with complex and ever-changing legal definitions and legislative requirements. Legalese with Ease – Legal Terms for Human Resources Professionals provides easy-to-understand definitions, along with practical examples, for all of the most important legal terms in the areas of employment, labour relations, human resources, and occupational health and safety.

Topics covered:

  • Absenteeism
  • Accommodation
  • Accreditation of employer's organization
  • Adoption leave
  • Adverse effects discrimination
  • Advisory council (BC)
  • Affiliated companies/unions
  • Affirmative action
  • Age
  • Assignment employees
  • Averaging agreement
  • Benefits
  • Bereavement leave
  • Burden of proof
  • Certiorari
  • Check off
  • Commission salesperson
  • Common law
  • Control and use in workplace
  • Controlled products
  • Corporation
  • Designated substance
  • Domestic worker
  • Employer duties
  • Employment, labour, and human rights laws
  • Enforcement
  • Ex post facto
  • Homeworker
  • No union choice
  • Occupational health and safety

About the Authors
Malcolm MacKillop, BA, LLB, is the author of a column on employment law in the Globe & Mail: Report on Business, a contributing columnist for HR Professional, and a member of the Editorial Board for Canadian Lawyer Magazine. He has also developed employment law videos with Canada Law Book, is a former lecturer in employment law at the University of Western Ontario, and has appeared in TV news coverages as a human rights specialist.

Adrian Miedema, BMath, LLB, is a senior associate at the Toronto office of Fraser Milner Casgrain LLP and has extensive experience in employment law and civil litigation. He regularly appears in the courts and before various tribunals, on the full range of employment-related matters, and provides strategic employment advice to both public and private sector employers.

If you would like more details about this product, or would like to order a copy online, please click here.




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Implementing Best Practices in Human Resources Management

Implementing Best Practices in Human Resources Management will help you to realize the full potential of your department's role in your organization and maximize the positive impact on your business. It ensures that employees and managers understand your organization's expectations, policies, and practices. It helps you become the internal organizational expert, drawing senior management to your proactive approach to HR strategies and confirming how HR is instrumental in helping the organization flourish. It also develops methods for implementing successful HR strategies that will impact the organization's culture, business objectives, and overall success.

Features include:

  • Concise discussions of major HR terms and concepts
  • Current trends and benefits
  • Discussion on definitions
  • Procedures for implementation
  • Role of HR practitioners and any barriers or pitfalls they might face
  • Sample policies
  • "Best practice" information
  • Over 400 pages of value

Topics covered:

  • Alcohol and drug addiction
  • Attendance management
  • Auditing the HR function
  • Benchmarking
  • Ethics
  • Career management
  • Change management
  • Coaching
  • Competency
  • Conflict management
  • Employee involvement
  • Employee opinion surveys
  • Employee testing
  • Employee turnover
  • Employment contracts
  • Employment cycle
  • Flexible work practices
  • HR Metrics
  • Intellectual capital
  • Learning organization
  • Management development
  • Mission statements
  • Organizational design
  • Performance management process
  • Recruitment and selection
  • Redundancy/downsizing
  • Reward Management/compensation policies
  • Stress management
  • Terminations
  • Virtual organization

If you would like more details about this product, or would like to order a copy online, please click here.




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HR Assistant - Labour Relations And Labour Law Cases

This subscription combo is the most comprehensive and up-to-date resource for legal professionals who advise organizations operating in a unionized environment.

HR Assist – Labour Relations provides current regulations and legislation covering labour relations for all jurisdictions in Canada. Also includes expert commentary that clarifies the laws affecting your organization, case annotations, and practice tips.

HR Assist – Labour Law Cases is an all-electronic service giving you the key decisions of labour relations boards, human rights tribunals and courts from across Canada from 1944 to the present, including full-text, headnotes, and digests. Topics covered include employment standards, labour relations, employment insurance, human rights, and pay equity.

Topics covered:

  • Labour jurisdictions
  • Unfair labour practices
  • Certification
  • Decertification
  • Collective bargaining
  • Collective agreements
  • Strikes and lockouts
  • Successor rights
  • Arbitration
  • Labour relations boards
  • Apprenticeship legislation
  • Consumer price index
  • Labour statistics
  • Court cases

Includes bi-weekly newsletter, Labour Notes.

DVD updated monthly.

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If you would like more details about this product, or would like to order a copy online, please click here.




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HR Assistant - Labour Relations

If your company operates in a unionized environment, this is one service you will find very helpful. HR Assist – Labour Relations provides current regulations and legislation covering labour relations for all jurisdictions in Canada. Also includes expert commentary that clarifies the laws affecting your organization, case annotations, and practice tips.

Topics covered:

  • Labour Jurisdictions
  • Unfair labour practices
  • Certification
  • Decertification
  • Collective bargaining
  • Collective agreements
  • Strikes and lockouts
  • Successor rights
  • Arbitration
  • Labour relations boards
  • Apprenticeship legislation
  • Consumer price index
  • Labour statistics

Includes bi-weekly newsletter, Labour Notes.

DVD updated monthly.

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HR Assistant - Employment Standards And Labour Relations

This all-electronic HR combo combines two of our most popular publications to give you the most comprehensive and up-to-date source of information available on these topics.

HR Assist – Employment Standards covers all relevant legislation concerning employment standards, human rights, pay and employment equity, and employment insurance in Canada. Also includes commentary, case annotations, and practice tips.

HR Assist – Labour Relations provides current regulations and legislation covering labour relations for all jurisdictions in Canada. Also includes expert commentary that clarifies the laws affecting your organization, case annotations, and practice tips.

Topics covered:

  • Minimum age
  • Personnel records
  • Minimum wage/overtime
  • Hours of work
  • Payment of wages
  • Statutory holidays
  • Vacations
  • Leaves of absence
  • Termination
  • Human rights
  • Equal pay/employment equity
  • Employment insurance
  • Privacy in the workplace
  • Workers' compensation
  • Immigration
  • Labour jurisdictions
  • Unfair labour practices
  • Certification
  • Decertification
  • Collective bargaining
  • Collective agreements
  • Strikes and lockouts
  • Successorship
  • Arbitration
  • Labour relations boards
  • Apprenticeship legislation
  • Consumer price index
  • Labour statistics

Includes bi-weekly newsletter, Labour Notes.

DVD updated monthly.

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If you would like more details about this product, or would like to order a copy online, please click here.




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Emergency Disaster Guidelines and Procedures for Employees

How prepared are you for unforeseen emergencies in your organization? The best way to prepare for unknown contingencies is to be ready for them. Proactive planning for such events makes you aware of any of the dangers associated with them. As unlikely as some events might seem to be in Canada, are you willing to take the chance of not being prepared?

Emergency Disaster Guidelines & Procedures For Employees is designed to prepare you, the employer, for any eventuality relating to any man-made or natural disaster or emergency. Most importantly, this publication discusses the elements necessary in developing an emergency response plan or business continuity plan. It also presents Canadian legislative references that are important considerations in the realization of a complete emergency plan.

Topics covered:

  • Man-made contingencies like terrorism
  • Fire safety
  • Hazardous materials
  • Bomb threats
  • Crowd management
  • Natural contingencies: blizzards, earthquakes, hurricanes, lightning, floods, and tornadoes

Features include:

  • Tips on responding to numerous man-made and natural contingencies
  • Inclusion of Canadian legislative references that will be of interest to all provinces
  • Elements to consider in developing an emergency plan
  • List of industry and other relevant e-mail addresses is included for further consideration

About the Authors
William Avery has an extensive background in the sport, leisure and entertainment industry. He has acted as Safety Manager for Busch Gardens, and as Corporate Safety Advisor for the Anheuser-Busch Companies Inc. (including all locations of Busch Gardens, Adventure Island, Sesame Place and Grant's Farm). In 1986, he joined SeaWorld Parks Ltd. as Director of Risk Management. In 1990, he began safety consulting and loss prevention work with various organizations.

Industrial Accident Prevention Association (IAPA) is a not-for-profit, member-driven organization operating since 1917. Representing approximately 45,000 member firms and more than 1.5 million workers, IAPA is Canada's leading health and safety association, providing educational, consulting and information programs, products and services for the prevention of workplace injury and illness.

If you would like more details about this product, or would like to order a copy online, please click here.




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Dave's Test (EN) (IGNORE) 3

Test

If you would like more details about this product, or would like to order a copy online, please click here.




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Cross-Border Relocation Law

Cross-Border Relocation Law is an authoritative guide to employment relocation issues on both sides of the Canada-U.S. border. It provides comprehensive coverage of immigration, customs, tax and employment issues for Canadian employees relocating to the U.S. and U.S. employees relocating to Canada. Recent changes to Canadian immigration law brought about by Bill C-11 are included.

Written by seven Canadian and U.S. experts, it will be of keen interest to legal, human resources, payroll and tax professionals who need to be aware of the myriad compliance issues surrounding cross-border relocation.

Topics covered:

  • U.S. immigration law for business visitors, trade NAFTA professionals, intra-company transfers and treaty traders/investors
  • Applying for a Green Card (family and employment based)
  • Canada's new Immigration and Refugee Protection Act
  • Canadian immigration law for temporary residents, including work permits and HRDC confirmation
  • Applying for permanent residence in Canada (skilled worker, business immigration and family class)
  • U.S. income taxation of non-U.S. and U.S. persons
  • U.S. employment and transfer taxes
  • Canadian tax issues for employees transferring from the U.S. to Canada
  • Canadian tax issues for employees transferring to Canada from the U.S.
  • Cross-border tax implications of pension and retirement plans
  • U.S. customs law on personal importations, including restrictions and exemptions
  • Canadian customs law, including duty and sales tax relief and exemptions
  • Benefits of NAFTA for cross-border relocations

About the Authors
Lorraine Allard (McCarthy Tétrault, Toronto) is a partner in the McCarthy Tétrault Tax Law Section.

John Boscariol (McCarthy Tétrault, Toronto) is recognized in the 2000/2001 LEXPERT® Directory of leading lawyers in the area of international trade matters.

Alan S. Diner (Bennett Jones, Toronto) practices federal regulatory law in Toronto, with a focus on immigration, competition and trade law.

James T. Ritzel (Hodgson Russ, Albany, NY) practices federal tax law, with particular emphasis on U.S. cross-border tax planning and tax controversy matters.

Kenneth Weigel (Alston + Bird, Washington, DC) concentrates on international trade and customs laws affecting the importation and exportation of merchandise involving the United States and other countries.

Andrew Wilson (Serotte Reich & Wilson, Buffalo, NY) specializes in U.S. immigration law.

John Yuan (McCarthy T

If you would like more details about this product, or would like to order a copy online, please click here.




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Canadian Pensions and Retirement Income Planning, 5th Edition

Canadian Pensions and Retirement Income Planning covers all types of retirement income plans including defined benefit, defined contribution, RRSPs, and deferred profit sharing plans. It is ideal for pension plan sponsors, administrators, accountants, tax advisers, human resource professionals, actuaries, and pension consultants, as well as students and others interested in better understanding Canada’s tax rules for retirement income programs.

What's new in this edition?

This edition provides a comprehensive look at Canada’s tax rules for retirement income programs including:

• detailed analysis of all registration rules for registered pension plans and deferred profit sharing plans
• the rules for determining the calculation of pension adjustments, past service pension adjustments, and pension adjustment reversals
• new and updated numerical examples for PAs, PSPAs, and PAR calculations
• expanded and updated information on Registered Plan Directorate policies based on the most recent interpretation and changes
• tax rules around phased retirement programs
• updated information on defined contribution programs, rules and employer strategies
• updated background material on minimum pension standards, actuarial valuations, and accounting standards to provide context to the tax rules
• glossary of updated forms and filing requirements
• charts of relevant and commonly used reference data including CPP/QPP/YMPE, average wage, CPI, interest rates and relevant Income Tax Act (Canada) limits
• cross-referencing of tax rules to relevant sections of Income Tax Act (Canada)

Author: 

Towers Watson, a leading global professional services company that helps organizations improve performance through effective people, risk, and financial management. With 14,000 associates around the world, Towers Watson offers solutions in the areas of employee benefits, talent management, rewards, and risk and capital management.

If you would like more details about this product, or would like to order a copy online, please click here.




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Canadian Labour Relations and Employment Topics And Canadian Labour Relations - COMBO

This is the first of several combos we've created for HR professionals. By combining Canadian Labour Relations and Employment Topics and HR Assist – Labour Relations, you get all the resources you need plus you get great value. With these two tools at your fingertips, you'll have both a comprehensive source of legal information and a powerful strategic resource to help you deal more effectively in a unionized environment.

Topics covered:

  • Unfair labour practices
  • Certification
  • Decertification
  • Collective bargaining
  • Collective agreements
  • Strikes and lockouts
  • Successor Rights
  • Arbitration
  • Labour Relations Boards
  • Collective Bargaining Calendar
  • Productivity indexes
  • Consumer Price Indexes
  • Wage and salary rates
  • Weekend and shift premiums
  • Fringe benefits
  • Insurance and benefit plans
  • Sick leave
  • Paid holidays and vacations
  • Unemployment and earnings rates
  • And more

Includes bi-weekly newsletters, Labour Notes and Canadian Labour Relations and Employment Topics.

DVD updated monthly.

If you would like more details about this product, or would like to order a copy online, please click here.




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Canadian Labour Relations and Employment Topics - Newsletter

The content of Canadian Labour Relations and Employment Topics newsletter ranges from topical, emerging issues to labour relations data. It gives you the information you need for strategic and effective HR management, in both union and non-union environments.

Contributors include senior human resources practitioners, mediators/arbitrators, consultants, academics, and employment and labour lawyers. You'll benefit from the trend-spotting articles covering all the fields of the HR function.

One monthly feature includes articles from U.S. experts providing an American perspective to the labour/HR scene. Practice tips, wage/benefits administration data, collective agreement summaries, quarterly wage settlement data, and following the progress of important labour legislation will help busy practitioners remain informed and current.

Included free with the purchase of Canadian Labour Relations and Employment Topics.

Updated monthly. Available to be e-mailed in PDF format only.

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Canadian Labour Relations and Employment Topics

Whether you're unionized or not, Canadian Labour Relations and Employment Topics is an excellent tool for increasing your knowledge of labour relations planning and practice in activities like contract negotiations, handling grievances, and dealing with other daily workplace problems and issues. Each month, you'll receive topical, practical information on developments in labour relations and human resources management. Includes graphs and tables of key economic and labour statistics, including consumer price index figures for Canada, regional cities, and the provinces, as well as monthly unemployment rates and weekly earnings figures.

Employers and unions can plan for negotiations or policy changes with Canadian Labour Relations and Employment Topics in-depth feature articles, regular newsletter columns, including one or more collective agreement summaries with each report, overviews of trends in benefits, bargaining and the economy, statistical data on major collective agreement provisions, and collective bargaining calendar. Arbitration abstracts provide summaries of recent significant arbitral decisions from across the country.

With the launch of the Internet platform, the updates to your research library are delivered immediately from the editor's desktop to you.

Topics covered:

  • Arbitration
  • Negotiations
  • Collective agreement provisions
  • Paid holidays and vacations
  • Collective bargaining calendar
  • Sick leave
  • Consumer price indexes
  • Unemployment and earnings rates
  • Feature article
  • Wage settlements
  • Fringe benefits
  • Weekend and shift premiums
  • Insurance and benefit plans

Includes monthly newsletter, Canadian Labour Relations and Employment Topics.

Loose leaf and DVD updated monthly.

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If you would like more details about this product, or would like to order a copy online, please click here.




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Canadian Labour Law Reporter - (Employment Standards, Labour Relations And Labour Law Cases)

One Stop Shopping for Employment and Labour Law Information

Legislation
Canadian Labour Law Reporter provides coverage of federal, provincial, and territorial laws on employment standards, human rights, pay and employment equity, employment insurance, and collective bargaining. This comprehensive research tool gives you all the relevant labour legislation across Canada.

Commentary
In addition to commentary on key employment cases and practice tips, the Canadian Labour Law Reporter also has case annotations at the end of each commentary section so you have more case law summary information at your fingertips.

Case Law
The Canadian Labour Law Reporter has full-text court case law and decisions from boards, tribunals, commissions, etc. all across Canada, going back to the 1940's. Our cases follow the same, clear style and are always easy to follow. All cases in the employment and labour areas are analysed by our experts and the most significant are published.

Labour Notes Newsletter
If it's important for you to be aware of current events and issues in Canadian employment and labour law, you'll rely on this newsletter. Published bi-weekly, it will keep you abreast of legislative developments in employment, human rights, labour, pay equity and employment insurance law across Canada. It provides you with digests of ground-breaking cases that affect how you deal with employees, and includes vital economic statistics, and more. Feature articles give you practical insights into trends and emerging issues in these dynamic fields to help you keep yourself current and protect your company's interests and its employees.

News Trackers
There are TWO NewsTrackers with this product, Employment Standards (includes employment standards, employment insurance, and human rights and equity news) and Canadian Labour Law Cases. New bills, cases, and related press releases are posted overnight and our searchable database is updated daily. Upon your request, the NewsTracker feature will notify you by email of breaking news stories as they happen throughout the day. NewsTracker provides a 10-day summary and a 60-day archive of past news items.

What's New
Each section includes a "What's New" feature. It is updated whenever anything is added by one of our experts to our commentary, legislation, or cases, or when a new issue of the news

If you would like more details about this product, or would like to order a copy online, please click here.




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Basic Supervisory Management And Labour Relations

This handy, pocket-sized reference guide is an ideal resource for managers in both union and non-union environments. Basic Supervisory Management and Labour Relations provides practical advice on how to effectively handle day-to-day supervisory issues.

If you would like more details about this product, or would like to order a copy online, please click here.




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Archived Webinar - Mentorship Programs that Drive Results - <i>Best Practices and Implementation</i>

"Excellent information. Time well spend. Organizational readiness assessment information will be very helpful in determining start time for a mentorship program in our organization. When the time is right, this training has provided an excellent platform from which to set up a successful mentorship process."

- Suzie O'Neill, Human Resources Manager

"This session was valuable and had a useful structure with great tips for coordinating and supporting a mentorship program."
- Brenda Mercer, Career Consultant



Webinar information current as of November 6, 2008

Do you know how to create, implement and monitor sustainable mentorship programs in your workplace? If you want to assess your organization’s readiness for a new mentorship program, or if you’re trying to revive a struggling or dormant mentoring program, you’ll want to purchase this archived webinar.

Learn how to:  

  • Dispel the myths of mentoring
  • Determine drivers for mentoring, establish goals and roles, and develop a communication plan
  • Recruit, select and match mentors and mentees
  • Adopt best practices to achieve your mentoring program’s goals
  • Develop strategies to address common mentoring challenges
  • Assess your organization’s readiness to implement a mentoring program

Speaker

Jenny Lewis is the owner of LEWCO Consulting Inc., a company that focuses on building great businesses by building great people! She collaborates with organizations to create sustainable coaching and mentoring processes. Her innovative approach to designing, implementing and monitoring mentoring programs always start and are aligned with the client’s strategic goals. She has over 27 years business experience including 17 years experience in leadership training and development and performance consulting. Jenny also co-founded, designed and currently instructs the ‘Leadership Certificate program specializing in Leadership Coaching’ at Vancouver Community College.

Elaine Scollan is a senior associate with LEWCO and brings an extensive background in communications and mentoring. She has spent 27 years in Radio Broadcasting business focused primarily in news and information. Elaine has been the voice of hundreds of commercials and promos for a number of clients including non profit. Not only does Elaine have the ability to voice and deliver a variety of products bu

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Archive Webinar - Webcast - Resolve Employee Performance Issues – <i>How to Implement a Management Process That Works!</i>

This webcast was recorded on May 15, 2007

Do you manage one or more employees? Do you require the skills to actually resolve performance issues and effectively manage difficult situations? Are you looking for practical, hands-on tools and techniques to help you implement a performance management system that works? If you've answered yes to any of these questions, you need to purchase Resolve Employee Performance Issues: How to Implement a Management Process That Works!

Agenda

  • Accurately identify sources of performance issues
  • Implement an effective performance management process
  • Develop performance objectives and goals for individual employees
  • Conduct successful performance reviews
  • Create personal development plans
  • Respond effectively to difficult situations

Format  
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

  • PowerPoint presentation with slides
  • Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

 

The Speaker  
Michelle Chambers, MEd, CHRP, CTDP, has over 18 years of proven and successful management, leadership and consulting experience, including work with three of Canada's top 50 employers. Prior to establishing her organizational learning and development practice, she was responsible nationally for leadership and management development for Telus Mobility/Clearnet Communications. She has also held senior consulting and management roles with Royal Bank of Canada, Parke-Davis Pharmaceuticals and General Motors of Canada.

Michelle works collaboratively with her clients to create sustainable change and to inspire and ultimately increase individual and an organization's effectiveness. Her work with clients has resulted in increased sales revenue; increased employee retention; decreased turnover of staff; increased work satisfaction and performance; decreased operating-costs; and enhanced capabilities for individuals, teams, and organizations. Furthermore, communication skills have been enhanced, leadership has become more focused, and employees have become more engaged.

If you would like more details about this product, or would like to order a copy online, please click here.




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Archive Webinar - Negotiate Effectively in the Workplace - Develop key skills to influence others and build positive relations

This webcast was recorded on February 21, 2008

Negotiations happen every day in and outside of your workplace. Every time you communicate with your manager, discuss projects with employees and cross-functional teams or work with outside suppliers – you are negotiating.

Communicating your ideas clearly, gaining buy-in and building trust are critical in today's business world. Negotiating effectively results in respect for your ideas and transforms difficult interactions into positive relationships.

Purchase Negotiate Effectively in the Workplace: Develop Key Skills to Influence Others and Build Positive Relations and gain the essential tools and practical strategies required to recognize your own personal negotiation style, negotiate effectively in the workplace and achieve the results you desire.

Agenda 

  • Gain insight into your own negotiation style
  • Take necessary steps to effectively prepare for negotiation
  • Negotiate as part of a team
  • Read non-verbal communication
  • Employ key strategies to build trust and gain respect for your ideas
  • Overcome objections and resolve issues
  • Manage difficult interactions and build positive relationships

 

Format
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

  • PowerPoint presentation with slides
  • Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

The Speaker
Colm Brannigan, MA, LLM (ADR), CMed, is the Principal of Mediate.ca Dispute Resolution Services and has been a full-time mediator, arbitrator and facilitator since 1999. with experience in family, estates, employment and commercial (including IT and IP) disputes. In addition to his dispute resolution practice, he has participated as a speaker in professional development programs for the Ontario Bar Association, the Law Society of Upper Canada, Osgoode Hall Law School of York University and Upper Canada Dispute Resolution. He is also a Co-Lecturer at the forthcoming 4th Advanced Legal Negotiation conference in Toronto.

Colm has been a part-time Professor in both mediation and law at both Humber and Sheridan Colleges. He is the Founder/Moderator of "Mediate-Canada", an ADR listserv hosted by Google Groups, and Co-Chair of the ADR Institute of Ontario Technology & IP Section. He is a member of the ADR Institute of Ontario, the Ontario Bar Association – ADR Section, the American Bar Association Section of Dispute Resolution and various other professional organizations. Colm was a member of the Toronto Mandatory Mediation Roster from 1999 until 2005 and is a member of the World Intell

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<strong>Archived Webinar - Make the Leap from Manager to Coach</strong> - <em>Key Coaching Skills to Empower Employees and Drive Results</em>

Webinar information current as of May 29, 2008

Making the leap from manager to coach plays a critical role in every workplace. Whether the focus is on providing regular constructive feedback, monitoring relationships, ensuring to maintain harmony in teams or learning to communicate like a coach, our Webinar can guide managers to develop these and other proven coaching and leaderships skills. This interactive Webinar can help you gain essential tools and practical strategies required to make the leap from manager to coach in your workplace. This is your opportunity to gain vital coaching skills to make you more effective as a manager and get your employees more engaged ensuring a more motivated and productive employee in the workplace.  

Learn how to:  

  • Differentiate between managing and coaching
  • Identify critical coaching success factors
  • Communicate like a Coach
  • Develop a successful mentoring relationship
  • Provide constant and constructive feedback
  • Coach the difficult employee - how to pinpoint the problem
  • Engage employees to create a productive environment
  • Use tools that can develop the maximum potential of all employees
  • Coach in a cross functional team
  • Coach a team vs. the individual

Speaker

Sara Lee, CHRP, CGA has over 18 years of combined human resources, finance and management consulting experience. Throughout her career, Sara has worked with public and private, union and non-union organizations in a variety of business sectors including oil and gas, engineering, real estate, manufacturing, information technology, health services, and financial services.

Format

The following is required to access the archived webinar:

  • Flash Player installed in your computer
  • An Internet connection
  • A sound card

Each archived webinar consists of a recording only of the live event. There is no time limitation in usage, you can play, pause and stop the presentation at your convenience.

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Your Employment Standards Questions Answered - Federal and Provincial Guidance, 6th Edition


Your Employment Standard Questions Answered - Federal and Provincial Guidance, 6th Edition

If you're looking for answers to the many employment standards questions you come across every day, you need Your Employment Standards Questions Answered – Federal and Provincial Guidance, 6th Edition at your fingertips.

With a clear index and detailed tables of contents for each chapter to easily point you to the appropriate section, as well as a straightforward question-and-answer format, this concise reference fits neatly into your busy day.

Covering legislation from all 14 jurisdictions in Canada, this book is intended for employers, human resources professionals, employees, consultants and all those concerned with the employment relationship. While principles underlying employment and human rights law are standard across the country, the details vary a great deal. You'll find this new edition of Your Employment Standards Questions Answered – Federal and Provincial Guidance, 6th Edition more useful than ever.

Table of Contents:

  • Defining and Regulating the Employment Relationship
  • Minimum Age of Employment
  • Minimum Wages and Call-In Pay
  • Hours of Work and Overtime Pay
  • Statutory Holidays
  • Vacations with Pay
  • Leaves of Absence
  • Payment of Wages
  • Personnel Records
  • Termination of Employment
  • Wrongful Dismissal
  • Discrimination in Employment
  • Harassment at Work
  • Equal Pay and Pay Equity
  • Employment Equity
  • Enforcement of Employment Standards

Authors:

Full Article

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Career Development & Succession Planning

Succession planning is critical to any organization’s future success and as such, must be integrated with internal HR practices and clearly linked to business strategy. An effective and well planned succession planning process can assist in retaining top performers by integrating individual career development plans; ensure business continuity as predicted turnover occurs; support workforce planning such as planned reorganizations and market shifts; and can also create a sustainable leadership model. But in order to do so, it is critical to establish and maintain a systematic succession planning program.

This webinar will provide participants with a step-by-step model that connects career development and succession planning processes in order to build a strong talent foundation. The webinar will introduce and explain processes and tools   most commonly applied in best practice approaches when integrating career development into succession planning models. The session will also provide insight into how to implement career development and succession planning into an organization, and how to maintain the program once it’s introduced.

The webinar speaker will share her experiences with introducing succession planning models, maximizing the benefits of the program, addressing common issues, and the resulting acceptance of succession planning as a critical part of the company’s business continuity plan.

Key Learning Objectives

In this webinar you will:

• Gain a working knowledge of career development and succession planning
• Learn how to link career development and succession planning to HR practices and business strategy
• Understand how to connect career development and succession planning processes using best practice approaches
• Learn a step-by-step model for establishing and maintaining a succession planning program
• Examine the design of succession plans and career development plans
• Gain tips for avoiding mistakes and issues during the implementation process

Expert Speaker:

Barbara Adams is a senior business executive with 25+ years’ experience within the human resources field. As Managing Director of HR architects, Barbara specializes in bringing a business approach to an organization’s people practices and in particular, designing creative yet structured approaches to the implementation of human resources strategies and ideas; the design of people oriented workplace practices; and the development of people within these organizations. All with the objective of driving business results by increasing employee performance.

In presentations and projects, Barbara works to translate theoretical concepts into practical and realistic applications by the organization and the individuals within those organizations. Previously Vice-President of Human Resources for one of the 50 Best Employers

If you would like more details about this product, or would like to order a copy online, please click here.




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Archived Webinar - Top HR Trends for 2012

For many people, trends are either for (1) the bean counters upstairs to find more reasons to slash our budgets or (2) the organizational leadership to find more reasons for us to do more with less. These perceptions could not be further from the truth. While the improper use of trends lends itself to the boring staff meeting and Death by PowerPoint full of meaningless statistics; trends in all actuality provide a window into the organizational external environment and provides a roadmap to the direction the organization should be headed. This direction could be to capitalize on organizational strengths, take advantage of short lived market opportunities, avoid situations that emphasize organizational weaknesses or to prepare for a potential crisis either financial or operationally.  While the effective presentation of trends can provide critical environmental intelligence to the senior leadership; it is the integration of that intelligence into human resource (HR) plans, aligning the revised strategic and operational plans to the business model and aggressively implementing those plans that will provide organizations the critical edge over their competition.

What are trends? How important are they? Why should we use them? How do I integrate trends into my HR plan?  How do I align the changed plan into my firm’s business model/ What are the leading HR trends for 2012?  How do I recognize and measure success if I use the trends in my planning efforts? While these questions may seem daunting, today’s HR professionals must have a clear understanding of how to effectively use HR trends as a critical management  tool to update and improve their HR plan so that it effectively  meets organizational needs based on the business model  and implement an HR plan that effectively addresses the challenges and opportunities presenting by the HR trends in 2012 and provide an organization the flexibility, agility and nimbleness to retain its completive edge

Learning Objectives:

• Understand what trends are, their importance, their value as intelligence and as environmental tools
• Understand the principles behind using HR trends as environmental intelligence and management tools.
• How to develop and integrate metrics into the trend analysis and plan development process. How to recognize success.
• Understand the leading HR trends for 2012.
• Understand how to use HR trends as environmental intelligence and management tools and how to incorporate trends into HR operational and strategic planning efforts.

This Webinar Includes:

•  PowerPoint presentation with slides 

The following is required to access the archived webinar:

  • Flash Player installed in your computer
  • an Int

    If you would like more details about this product, or would like to order a copy online, please click here.




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Archived Webinar - Take your Career from Good to Great


"Wayne provided me with much food for thought, along with an personal action plan to build my network and get going on my next move!"

- Allison Benson, HR Services Manager

"Not only was this helpful and motivating in my HR role, I'll be sharing it with others in fields of: Political Communications, Construction Industry and Medical field. Impressive that the content is applicable to many career paths."
- Cathy Shotton, HR Business Partner


Webinar information current as of November 4, 2010

Bonus Material: A copy of the supporting paper and a complete Question and Answer document prepared by the speaker will be provided in this archived webinar.

It can be easy to become complacent with your current career opportunities, particularly when economic conditions suggest fewer opportunities for advancement exist. Take control of your career and realize your true potential regardless of external factors. In this webinar learn strategies for better managing your career and positioning yourself for more fulfilling opportunities. Capitalize on the chance to take your career from good to great.

Key Learning Objectives:

  • Recognize and define their skills, interests, and values
  • Understand how their skills, interests, and values align with multiple career opportunities
  • Identify the best ways to structure their career plans towards continual learning and progression
  • Analyze their current career profiles and explore various career clusters and pathways
  • Set achievable goals and make informed, fulfilling decisions about where they plan to be in the future
  • Understand how personal ethics can affect business decisions
  • Apply decision-making strategies to career choices

Speaker

Wayne Rawcliffe, Founder and President of Senga Consulting Inc.

Wayne brings over 25 years of organizational effectiveness experience as a

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Your Employment Standards Questions Answered - Federal and Provincial Guidance, 3rd Edition

If you're looking for answers to the many employment standards questions you come across every day, you need Your Employment Standards Questions Answered – Federal and Provincial Guidance at your fingertips. Now there is one definitive source to answer all your employment standards questions.

Topics covered: dd

  • Minimum age of employment
  • Minimum wages and call-in pay
  • Hours of work and overtime pay
  • Statutory holidays
  • Vacations with pay
  • Leaves of absence
  • Payment of wages
  • Personnel records
  • Termination of employment
  • Wrongful dismissal
  • Discrimination in employment
  • Harassment at work
  • Equal pay
  • Employment equity
  • Enforcement of employment standards

Why waste your valuable time scrolling through confusing government web sites or shuffling through piles of outdated print materials when you can find all the answers in one convenient place? With a clear index to easily point you to the appropriate section, and a straightforward question and answer format, this concise reference fits neatly into your busy day. Plus, the book is created by CCH, a company that professionals like yourself have trusted for years to provide accurate and reliable information.

New in This Edition
Our recent improvements make Your Employment Standards Questions Answered – Federal and Provincial Guidance more useful than ever:

  • Legislation updated to June 30, 2008
  • New chapter on enforcement of employment standards that reflects the increase in class actions with respect to employment standards such as overtime pay
  • Recent court rulings added
  • Personal data protection sections rewritten to include new privacy legislation
  • Provincial sections updated where needed, including Ontario's new rules on hours of work and Manitoba's sweeping revisions to the hours of work and overtime laws

If you would like more details about this product, or would like to order a copy online, please click here.




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You Asked? Your Payroll questions Answered 2nd Edition

Sorry, this product has been discontinued.

If you would like more details about this product, or would like to order a copy online, please click here.




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eBook: Implementing Best Practices in Human Resources Management, 2nd Edition

What's an eBook?

An eBook is a digital version of a conventional printed book. Perfect for your PC desktop, you’ll be able to access answers to tough HR issues quickly and easily. Portable, bring them with you on a laptop wherever your business may take you.

Adobe Digital Editions is a highly recommended free download eBook program designed to view and keep your eBooks organized and centralized.


Summary of this eBook

Implementing Best Practices in Human Resources Management will help you to realize the full potential of your department's role in your organization and maximize the positive impact on your business. It ensures that employees and managers understand your organization's expectations, policies, and practices. It helps you become the internal organizational expert, drawing senior management to your proactive approach to HR strategies and confirming how HR is instrumental in helping the organization flourish. It also develops methods for implementing successful HR strategies that will impact the organization's culture, business objectives, and overall success.


What's New in the 2nd edition:

  • Accommodation in Employment
  • Discipline
  • Diversity
  • Due Diligence
  • Orientation Programs
  • Outsourcing
  • Privacy
  • Recognition Programs
  • Retention Strategies
  • Succession Planning
  • Training

About the Author

Hugh Secord is a graduate of the University of Toronto (Honours B.A. in Sociology/Economics) and York University (M.B.A. - Finance). He also holds the CHRP designation and is a candidate to receive the Senior Human Resources Professional designation recently introduced in Canada.

Hugh has over 28 years of experience in Human Resource Management and Labour Relations in virtually every industrial sector. He held several CHRO positions before entering the consulting field in 2005. Hugh has acted as chief spokesman in over 130 collective agreements, and has been involved in resolving hundreds of grievances and other employment disputes. Hugh has proactively promoted alternative dispute resolution methods, and his innovative approaches led to one of the fir

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eBook: HR Answers Now - Employee Relations, Employee Development, and Staffing, 5th Edition

Summary of this eBook

This module provides you with the leading edge information and practices necessary to maximize the contributions of your workforce by providing guidance in areas such as Recruiting, Performance Management, Discipline, and Terminations. Use the section on HR Strategy to define your objectives and develop programs for everything from M&A activity to the effective use of external consultants.

This eBook has five sections:

  • Employee Relations
  • Employee Development
  • Staffing
  • Compensation
  • HR Strategy

About the Author

Cissy Pau, CHRP is the principal consultant of Clear HR Consulting Inc., a human resources consulting firm in Vancouver, B.C., that helps small- and medium-sized businesses establish HR policies, procedures, and processes. Ms. Pau’s specialty is developing and implementing practical HR processes for companies experiencing growth and change. She is a leading HR expert, is often quoted by local and national media, and is a frequent speaker at conferences and trade association meetings. She is also an instructor at the British Columbia Institute of Technology’s Peter Thomson Centre for Venture Development.

 

 

 

 



What's an eBook?

 An eBook is a digital version of a conventional printed book. Perfect for your PC desktop, you’ll be able to access answers to tough HR issues quickly and easily. Portable, bring them with you on a laptop wherever your business may take you.

Adobe Digital Editions is a highly recommended free download eBook program designed to view and keep your eBooks organized and centralized.

 

If you would like more details about this product, or would like to order a copy online, please click here.




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Archived Webinar - Resolving Employee Performance Issues


"Lauren Bernardi is an excellent speaker who presented a point of view that was believable with real life scenarios."

- Jane Lockinger, Webinar Participant

"The session was very informative. I was listening both as a supervisor and an employee. It reminded me that it is all about 'how' you relate to your employees or supervisor and that it is important to relate to them both negative and good things. We all like to hear we are doing a good job. I am grateful that I work in a place that does that."
- Kim Rumble, Webinar Participant



Bonus: An article on "Nine Steps to Effective Discipline", a copy of the supporting paper and a complete Question and Answer (Q&A) document prepared by the speaker will be provided in this archived webinar.

Webinar information current as of November 19, 2009

To remain competitive in today’s economy, organizations must make the most effective use of limited resources. Doing so requires a well managed, performance driven workforce. Learn key strategies for driving your workforce towards successful job performance and in turn, improve your company’s future outlook.

Key Learning Objectives:

  • Be aware of the impact of recessionary times on employee performance
  • Recognize the difference between performance issues and disciplinary problems and why it matters
  • Understand how to enhance employee performance by setting goals and expectations, and providing meaningful feedback and support
  • Recognize the importance of effective disciplinary measures in maintaining efficient operations
  • Be capable of handling problem employees: learn how to determine the cause and correct the problem through performance improvement plans, progressive discipline and other management tools

Speaker

Lauren Bernardi

Lauren has been practisin

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Archived Webinar - Implementing Best Practices in Human Resources Management


"Mike and Alex did a fantastic job of presenting the information, it was extremely informative, well planned and easy to navigate through! Very satisfied"

- Cheryl Petruk, HR Officer



Bonus: A copy of the supporting paper and a complete Question and Answer (Q&A) document prepared by the speakers will be provided in this archived webinar.

Webinar information current as of November 10, 2009

A discussion of best practices in human resources based upon leading research and the client-focused consulting experience of our session leaders. The program will focus on three best practice areas:

  • Employee Engagement
  • Change Management
  • The competencies HR professionals need to lead the evolution of HR in their organization

Key Learning Objectives:

  • Identify and discuss 8 key drivers of employee engagement
  • Develop employee engagement ideas, strategies and plans
  • Develop and execute highly effective change management plans
  • Explain the role of HR professionals in achieving organizational balance and optimization through implementation of best practice policies and programs
  • Identify and discuss the competencies and skill sets required of HR professionals to develop aligned HR strategies and influence senior management

Speakers

Michael Bennett, CHRP
Michael has almost 20 years Human Resources experience as a Leader, Generalist and Specialist and is a co-founder and Managing Director of ENGAGE Human Resources Solutions Inc. and EHRSearch. His experience prior to forming ENGAGE and EHRSearch spanned Financial Services, Manufacturing, Industrial Sales, Distribution and Executive Search.

He has worked with all levels of management and employees during his professional career and has developed an enviable reputation as a Business Partner in identifying and implementing innovative and successful human resources strategies, solutions and programs.

At ENGAGE, Michael has led projects in organizational design, change management, compensation, recruitment, employee feedback, reward & recognition and policy &

If you would like more details about this product, or would like to order a copy online, please click here.




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Archived Webinar - Employee Retention Strategies in a Recovering Economy


"I found this webinar to be very informative and provided many specific examples and recommended actions for anyone to be able relate to our own workplaces and create actions for. I would highly recommend taking the time to participate in this webinar as it was time well spent!"

- Jamie Grimoldby, Human Resources Manager

"This session was very well structured, covers a wide range of topics related to employee retention strategies. It is recommended for everyone, not only the HR professionals."
- Grozdenka Stantcheva, HR Generalist



Webinar information current as of May 4, 2010

With reports of an improved economic climate on the horizon, organizations must start preparing for the changing job market. Employees who were forced to maintain or take lesser positions will start to explore the market looking for increased benefits, flexibility and compensation. Now is the time to re-evaluate your organization's retention strategy in order to remain a competitive leader in your field. Join us as we explore strategies for retaining top performers within your organization.

Bonus - The following materials will be provided in this archived webinar:

  • An article and handout on "10 Truths Your Employees Aren't Telling You: How Recognition Issues Are Costing You Turnover"
  • Supporting paper
  • Question and Answer (Q&A) document

Key Learning Objectives:

  • three simple questions that will help boost retention potential
  • a retention check for identifying your retention challenges and what can be done about them
  • ten truths to keeping top talent (from recruiting to recognition)
  • recognition strategies that don't cost and actually work
  • retention tools for leading staff in a way that makes them want to stay
  • knowledge of best practices for a recovering economy

Speaker:

Pauline F

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2014 Occupational Health and Safety Act with Regulations for Ontario

Bonus Feature
Your purchase includes a FREE eBook!

What's an eBook?
An eBook is a digital version of a conventional printed book. Portable and perfect for your office or home, the eBook is easy to access from wherever your business may take you. Adobe Digital Editions is a highly recommended free download eBook program designed to view and keep your eBooks organized and centralized.


Published: March 2014


Why pay more? Now you can pay less and still get the content you need and can trust!

The 2014 Occupational Health and Safety Act with Regulations for Ontario is a resource that fulfills the provincial requirement for your organization to post the Ontario Occupational Health and Safety Act and includes all applicable regulations. View the Table of Contents

This functional, easy-to-use reference provides you with:

  • A free eBook for easy searching and mobility
  • A handy and informative Workplace Safety Q&A section (exclusive)
  • A helpful index that includes page numbers

BULK DISCOUNTS ARE AVAILABLE. Click here to request a quote. No up-charge for custom print runs over 500 copies. Place your own colour scheme/logo on the cover page.

Topics covered:

  • Confined Spaces
  • Construction Projects
  • Control of Exposure to Biological or Chemical Agents
  • Critical Injury — Defined
  • Designated Substance — Asbestos on Construction Projects and in Buildings and Repair Operations
  • Designated Substances
  • Diving and Farming Operations
  • Roll-Over Protective Structures
  • Teachers
  • Firefighters — Protective Equipment
  • Health Care and Residential Facilities
  • Industrial Establishments
  • Inventory of Agents or Combinations of Agents
  • Joint Health and Safety Committees — Exemption from Requirements
  • Mines and Mining Plants
  • Needle Safety
  • Occupation

    If you would like more details about this product, or would like to order a copy online, please click here.




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Long-term caring : residential, home and community aged care / Karen Scott, Margaret Webb, Clare Kostelnick

Scott, Karen, author




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Using nursing research to shape health policy / Patricia A. Grady, PhD, RN, FAAN, Ada Sue Hinshaw, PhD, RN, FAAN, editors




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The eight roles of the medical teacher : the purpose and functions of a teacher in the healthcare professions / Ronald M. Harden, Pat Lilley ; foreword by John Norcini

Harden, Ronald M., author




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National statement on ethical conduct in human research / developed jointly by National Health and Medical Research Council, Australian Research Council, Universities Australia




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Lancet handbook of essential concepts in clinical research

Schulz, Kenneth F., author




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ACSM's exercise testing and prescription / editors, Madeline Paternostro Bayles, Ann M. Swank




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Introduction to forensic chemistry / Kelly M. Elkins

Elkins, Kelly M., author




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Overview of Aboriginal and Torres Strait Islander health status, 2017 / production editor, Jane Burns ; production coordinator, Christine Potter ; executive editor, Neil Drew ; contributing authors 2018, Anomie [and 13 others]




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Antimicrobial resistance in bacteria from livestock and companion animals / editors: Stefan Schwarz, Lina Maria Cavaco, Jianzhong Shen, with Frank Møller Aarestrup




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Pathophysiology made incredibly easy! / clinical editors, Cherie R. Rebar, PhD, MBA, RN, COI, Nicole Heimgartner, DNP, RN, COI, Carolyn Gersch, PhD, RN, CNE




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When the body says no : the cost of hidden stress / Gabor Maté, M.D

Maté, Gabor, author




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Transition to nursing practice : from student to registered nurse / Angela Darvill, Melanie Stephens and Jacqueline Leigh

Darvill, Angela, author




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Craniosacral therapy / John E. Upledger and Jon D. Vredevoogd

Upledger, John E., 1932- author