Carla and Tom Corbet, who have a two-year-old son, Charlie, had booked to have smart meters installed in their Essex home in December 2018. They hoped the gadgets would save them money.

Prepayment meter customers don't have to be stuck on their current tariffs and can save money, the same as standard energy customers, by switching supplier.

Defining itself as a 'pay now, buy later' scheme, HyperJar wants to put as much distance as possible between the 'toxic' buy now, pay later sites that lure in 'younger shoppers' and itself.

There are now five times more gas and electricity deals costing less than £1,000 per year to choose from compared to last year, according to research from Which?.

The smart meter rollout has suffered another blow after it was revealed that nine small suppliers have not yet signed up to be Data Communications Company (DCC) users.

A total of 77 cheap deals are set to finish at the end of January or February meaning consumers will be shunted on to their provider's more expensive standard energy tariff.

Airtime Rewards, which has over 550,000 members, lets users get up to 10% back on purchases at certain retailers with the savings then used to reduce their mobile bill.

The number of customers who switched to a new deal following a face-to-face sales pitch rose by 38 per cent to 1.1million in the year to October, according to analysts Cornwall Insight.

At some point on October 15, 2015, possibly in the dead of night while waiting for my then one-year-old to go back to sleep, two clicks on my mobile phone cost me £615, says JOANNA TWEEDY.

Broadband customers are still paying £9m a day more than they should, according to data from check and challenge site, Is My Bill Fair.

Vodafone is the most complained about broadband, mobile and landline provider, new data has revealed. It is the second quarter in a row it has been voted the worst for broadband.

Internet providers are ripping off up to five million customers with a shoddy snail's pace service - when they should be paying less for a faster broadband.

Ofgem says Ovo has agreed to pay the voluntary redress after some customers were undercharged while some were overcharged due to problems with its IT systems.

Proving that the 2010s was the decade households embraced switching, 80% moved at least one financial product to a rival firm in the 2010s, according to data from Go Compare.

Those who have the latest technology installed - could, in theory - pay lower premiums thanks to enhanced safety. But is this the view of the major insurers?

For better and for worse, our lives have been revolutionised by the internet. But a new high-tech innovation known as 5G is set to transform everything once again.

Currently, 1.9 million Eon customers could be missing out on £283 by staying on a standard variable tariff, the equivalent of a return flight to San Francisco.

A new energy saving assistant is claiming that it can help users save money, electricity and the planet - but insists it isn't the same as smart meters.

Negative reviews can make or break a business with 94% of people saying an online review has convinced them to avoid a business altogether.

A frustrated customer has revealed that she was charged £50 after writing a supposedly negative review about a food subscription service she had ordered a free trial from.

A disgruntled couple have been left fuming by a furniture giant that claimed they were sitting on their new sofa incorrectly after complaining about it sagging

American payment giant PayPal stands accused of 'pickpocketing' tens of thousands of people every month who turn their clutter into hard cash.

When Lucy White broke two vertebrae in a skiing accident in the French Alps, she was relieved to have bought insurance. But two hours after calling the emergency line, she was still being left on hold.

Millions of travellers with pre-existing medical conditions should soon be able to find appropriate cover more easily, according to new rules from the Financial Conduct Authority.

Many might not know that matching two numbers on a Lotto ticket means that they are eligible for a free lucky dip ticket - with reader managed to bag £109 from three numbers this way.

Out of the 68% of customers hit with a price rise, some providers even increased prices by as much as 89%, according to data from Which?.

The Big Six supplier decided to change the limit at the same time it announced it was moving from Paypoint to Payzone terminals, leaving customers with 15,000 fewer locations to top up.

Households are more likely to claim for theft or loss of jewellery in the winter months. Lloyds is urging those with pricey jewels to take measures to protect their new jewellery as soon as they can.

The BBC drama White Gold shows actors Joe Thomas and James Buckley encouraging customers to spend thousands of pounds on, often unnecessary, new windows.

The telecoms giant has announced its popular entertainment package - which includes Sky One, Sky Atlantic and MTV - is due to increase by £2 from £22 to £24 a month.

Thousands more British households decided to get their milk delivered last year in glass bottles - what's behind this booming trend? I go on a round to find out.

A group of dental customers have been left frustrated and confused after a chain of private dentists closed without warning - with many having paid thousands of pounds in advance.

This week's deals include: 100 snaps for free when you buy 50 classic standard photo prints from Photobox; discounted Roku Express online streaming gadget and much more.

Many could be compensated for travel delays or refunded for overpaid energy bills, bank charges or tax - simply by taking the time to claim.

After being involved in an incident with a car in August of last year, Stuart Stow, from Middlesex, was left waiting for his insurance firm, MCE, to repair and return his motorbike.

A dog is not just for Christmas. Chocolate is not just for Easter. Low-alcohol beer is not just for Dry January - at least, that appears to be the case when it comes to sales trends.

Analysis found an average 2.9 per cent hike in home insurance premiums, but some areas of the UK saw price rises of nearly 5 per cent over the course of the last year.

Jan and Bill Burrough found out Together Energy had taken over their account in December 2018 and a month later asked for a credit refund. But the supplier took seven months to provide a bill.

The code tells you how much you can earn before you have to pay any tax. Your tax code notice might seem dull but if the numbers and letters are wrong it can mean you pay too much, or too little, tax.

Frustrated Thames Water customers have complained that the smart meters fitted by the firm do not work properly and are actually costing households more money.

Following news that the budget airline is the latest to go bust, customers stranded abroad will be left wondering how they will get home - but a third of those are likely to be left vulnerable.

Energy auto-switching services are not always giving users the best deals, with some comparing only 15 out of around 70 possible energy suppliers, new research has revealed.

Britons looking forward to trips abroad in weeks and months ahead are nervously watching what happens with coronavirus. We look at what travel insurance will cover.

With an aggregate median download speed of 28.9Mbps, the West Midlands city was quicker than any of its rivals, according to research from RootMetrics.

We challenged Ofgem after being inundated by letters from angry customers. In the worst cases, some had been made to wait up to a year for refunds of hundreds of pounds.

Rishi Sunak said the Government will be increasing the taxes on pollution in a bid to cut down on harmful emissions and encourage energy efficiency.

Households in rural areas of the UK have been promised better internet speeds as the Government pledged £5billion towards providing faster broadband.

More than 11million households in Britain are at risk of overpaying £3.5billion on their energy bills this year, simply because the Big Six refuse to give them a better deal, new research claims.

The telecoms watchdog has fined BT £245,000, revealing the firm overcharged EE's mobile customers for making calls to 118 directory enquiries services.

A large number of patients are mid-treatment with some even left without teeth as they were waiting for implants to be fitted.