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Customer Support Engineer – Rehovot/Nes-Ziona

By jobsinisrael.blogspot.com
Published On :: Tue, 08 Mar 2011 13:30:00 +0000

Responsibilities

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Moderating the company's customer support forum
Updating self-help documents so customers/employees can try to fix problems themselves
Logging and keeping records of customer/employee queries
Identify and correct or advise, on operational issues in client website or company systems.
Working with customers/partners to identify service problems and advising on the solution
Analyzing service information to spot common trends and underlying problems

Requirements:

3 years as a technical customer support representative/engineer
Ability to build a web 2.0 support practice from the ground up (self help capabilities, forums etc.)
Experience with website hosting/security/performance and DNS management
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Fluent spoken and written English
Self motivated, detail-oriented and organized.

Prefer the following experience:

Experience working at a SaaS company preferably a B2C or B2B (SMB – small customers)
Provided "Web2.0 technical support" (over mail, chat, phone with automated and advanced customer support tools)
The ability to write very good documentation in English(FAQ, How to's, technical notes)
Experience with a 24*7 lean support operations (using external answering services or off-shored resources)

Resume and cover letter to Beth@bethk.biz

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Top notch developer - Tel Aviv

By jobsinisrael.blogspot.com
Published On :: Wed, 09 Mar 2011 14:48:00 +0000

Technical requirements
Great flash / flex developer.
The ideal candidate will have knowledge of open source frameworks such as PureMVC and Robotlegs with good understanding of the Drupal CMS .

Personal
Someone passionate willing to live an entrepreneurial venture and make it big.

Opportunity
Grow very quickly with the company as VP R&D + chunk of equity.

About us
Sparkeo is focusing on educational video monetization and inventing knowledge as a monetization model for the web. Sparkeo develops a player focused on creating a learning experience fused with interactivity and social features in the field of online video (in-video payment solution + interactive feature). It is an award winning web startup (Innovate 2010, TWS 2010, and Techcrunch Europa) and Seedcamp winner.

Send CV and cover letter to contact@Sparkeo.com.

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Email Campaigns Coordinator

By jobsinisrael.blogspot.com
Published On :: Tue, 29 Mar 2011 17:30:00 +0000

Coordinates, QA's and launches the company's email campaigns.

The email campaign specialist has overall responsibility for the e-mail campaigns produced & launched by the company

The job includes: scheduling internal clients' webmail campaigns, trafficking the production team (writers, designers and database), QA'ing their work, uploading and launching the email campaigns through third-party email-marketing service providers and managing the company's accounts with those providers.

Requisites:

High responsibility position
High level of English communication, both verbal and written. All internal and external communications are carried out in English only.
Good organizational skills - manage fluctuating demand from multiple sources.
An eye for detail - must be able to QA content, design and links
Team & Service oriented - works closely both with internal production team as a coordinator, and with clients as a service provider.
Computer savvy – at ease with data management applications such as Excel, Sharepoint
Reading HTML - and advantage

Send CV and cover letter to rzauer@kenes.com

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The Chokepoints Will Choke Us Yet: AT&T to Filter Net Traffic

By wendy.seltzer.org
Published On :: 2007-06-13T03:26:45-05:00

"AT&T Inc. has joined Hollywood studios and recording companies in trying to keep pirated films, music and other content off its network the first major carrier of Internet traffic to do so," the LA Times reports. So customers will pay in added overhead and false positives, while filesharers adapt to evade the filtering (for both infringing and non-infringing traffic). Who wins? The sellers of filtering snake-oil tech, perhaps.

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PerezHilton.com Feeling the Chill?

By wendy.seltzer.org
Published On :: 2007-06-23T16:04:28-05:00

The Houston Chronicle reports that celebrity gossip site PerezHilton.com has battled ISP takedown over claimed copyright infringement. The problem is, site-owner Mario Lavanderia is already disputing those claims in federal court, where a judge refused to grant an injunction. Instead, as the judicial process properly works, Lavanderia must be proven a likely infringer before his speech is silenced.

The DMCA, however, offers copyright claimants an easy route around the niceties of judicial process -- make it too much of a nuisance for an ISP to deal with an accused infringer as a client, and get his site removed. And this underscores the precarious nature of our reliance on private infrastructure. Even though the DMCA insulates ISPs from liability once they've received counter-notification, copyright claimants can still shower them with complaints, and ISPs are still free to bow to risk aversion and refuse to do business with challenging customers -- including those who challenge powerful copyright interests.

Los Angeles photo agency X17 Inc. sued Lavandeira in federal court last year, asking for $7.6 million in damages. The suit claimed Hilton used 51 photographs without permission, payment or credit, including images of a pregnant Katie Holmes, Kevin Federline pumping gas and Britney Spears.
A federal judge denied the company's motion for an injunction against the site, although the lawsuit continues, as does another filed on behalf of several other photo agencies. A lawsuit filed by Universal Studios claiming the site posted a stolen photo of Jennifer Aniston from the film "The Break-Up" is also pending.
X17 co-owner Brandy Navarre said the company has sent more than a dozen notices to the Australian Web hosting company Crucial Paradigm in the past two weeks, demanding that copies of copyrighted photos on the Perezhilton.com site be removed. "They quickly realized it wasn't worth taking on this liability just to host this one client who was a repeat infringer," Navarre said Thursday.
Tuesday, Crucial Paradigm sent a strongly worded letter to the company that represents Lavandeira, saying it had received numerous complaints of copyright violations and warning that one more complaint would result in the site being taken offline.
"Please note that with any other provider this would have been done a long time ago, and moving your site to another provider will not solve this issue," the letter read. "Continued abuse is leaving us more liable each day, which we can't afford."

PerezHilton.com appears to have found a new host in short order, but other critics with fewer resources often find themselves chilled well short of any judicial decision on the merits of their defenses.

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Digging in to Illegal Wiretaps

By wendy.seltzer.org
Published On :: 2007-06-28T10:16:29-05:00

The Senate Judiciary Committee has sent subpoenas to the White House to investigate the administration's warrantless wiretaps.

WASHINGTON (Wednesday, June 27) Senate Judiciary Committee Chairman Patrick Leahy (D-Vt.), in consultation with Ranking Member Arlen Specter (R-Pa.), issued subpoenas Wednesday for documents relating to the authorization and legal justification for the Administration's warrantless wiretapping program.
Chairman Leahy issued subpoenas to the Department of Justice, the Office of the White House, the Office of the Vice President and the National Security Council for documents relating to the Committees inquiry into the warrantless electronic surveillance program. The subpoenas seek documents related to authorization and reauthorization of the program or programs; the legal analysis or opinions about the surveillance; orders, decisions, or opinions of the Foreign Intelligence Surveillance Court (FISC) concerning the surveillance; agreements between the Executive Branch and telecommunications or other companies regarding liability for assisting with or participating in the surveillance; and documents concerning the shutting down of an investigation of the Department of Justices Office of Professional Responsibility (OPR) relating to the surveillance.

More via the NYT. I hope they'll do a vigorous investigation, including debate on the public record to blow down the "state secrets" screen that's been thrown up against private lawsuits against the spying.

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