Dale Norwood of Norwood NDT Consulting describes how he blew the whistle on an NDT company in the 1990s after seeing falsified inspections. He's a 45-year veteran of the NDT industry, as well as the owner of the Norwood NDT Consulting and the author of the recent book, Diary of an Aerospace Whistleblower.

On March 9, NPR reported Boeing was unable to find any paperwork about the door plug and attributed a top Boeing official saying, “It was likely that such records never existed.” Roughly one day later, the Wall Street Journal reported the Justice Department had opened a criminal investigation.

Quality starts with requirements. Conformance to requirements is important, but not enough. The quality of the requirements is equally critical. An effective quality management system ensures that requirements are not only present and up to date, but also adequate for creating quality.

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The Global Positioning System (GPS) program, established in 1973, needs to launch four Lockheed Martin [LMT] GPS III satellites with the L5 signal in short order to help counter adversary […]

The eleventh in our series on the thorax describes the Trachea, Bronchi and Tracheostomy.
See our website for accompanying diagrams

Heatcraft Worldwide Refrigeration announced the launch of THE HUB, the company’s latest eTool platform that will enable users to gain faster access to the tools, information, and products needed to quickly service customers' needs.

ESG funds are experiencing a record year, as more investors, such as pensions fund managers, are making it a top priority when deciding where to put their money.

A Thybar Retro-Mate® is custom made to adapt your existing roof curb to a new rooftop unit. It saves time and costly roof reconstruction, preserves roofing integrity, reduces system downtime, and takes advantage of existing ductwork.

The tech who showed up to the house was probably just as surprised as I was that my dad was getting the ducts cleaned. But he saw this appointment as an opportunity, not a waste of time. He talked to my dad, found things out about him and the house. Because he spent just a few minutes with my dad, he was able to add on additional products and services. That tech turned a $375 duct cleaning job into a $1,500 IAQ solution job.

It’s easy to forget that what is a regular day on the job for you is a significant event in the life of your customer.

Designed for tankless water heaters with integrated PRV and/or drain ports, this valve kit isolates the unit for servicing.

Several contractors in Arizona have offered advice to customers on how to handle their HVAC both before and after extreme weather like dust storms and monsoons.

The foundation of success for HVAC pros lies in establishing client relationships, recognizing that being the initial point of contact during times of need is paramount.

Trane Charlotte employees achieved 3 million work hours, or approximately ten years, without a workday lost due to a work-related injury or illness.

Cameron Lowe was on a routine system checkup when his customer, David Killian, was stricken. "I was just gone. My heart had stopped," Killian recalled. A dispatcher talked Lowe through cardiopulmonary resuscitation, and together they kept Killian alive.

Propane use at Ruby’s Inn has helped eliminate 5,200 metric tons of CO² equivalent. This is equal to the greenhouse gas emissions from 1,410 gasoline-powered passenger vehicles driven for one year.

The home now has a 3.9 kW solar array that offsets nearly 100% of the System M and grid power supplied from the clean-sourced ConEd program — meaning that the house has zero emission heating, cooling, and hot water.

HVAC contractors have an underutilized tool available to help optimize their businesses: customer data.

The initiative will also support Honeywell Energy Solutions Group’s existing multi-phase Energy Savings Performance Contract (ESPC) program with Boston as part of the Renew Boston Trust program to help achieve energy and carbon reductions in city-owned historic buildings.

At some restaurants, customers can place an order online and go pick up lunch “as soon as possible” or “at a scheduled time.” Increasingly, service providers — like medical offices — are giving customers the option to schedule online, too. And the HVAC field is no exception.

The AI features in communications software, such as voice-to-text and message-flagging, have made for faster, easier customer-contractor communications that are also more personalized and have less room for misunderstanding.

The Millennium Tower, a luxurious condo-and-retailer tower in Boston, will incorporate Schöck Isokorb® structural thermal breaks in the terraces at the penthouse levels to ensure thermal comfort in the city’s tallest and most expensive residential building. 

This product features multicolored Chroma LEDs that allow users to choose from 24 hues with the included wall control.

Designing, selling, and producing AHUs is a long process. Is there anything we can do to accelerate the process?

When customers call your service company, it’s for one thing — your expertise. They don’t want a price, the problem fixed, the fast and cheap solution, etc. like many technicians think. They want good information and possibly a little guidance to make a good decision.

Fieldpiece Instruments opened a U.K. office to add to its European operation and to provide sales and customer service in the United Kingdom.

An HVAC tech was stuck on a roof as a trio of brazen thieves made off with all his tools after kicking over his ladder during a daylight heist.

Lineage Logistics recently funded renovations to the refrigeration system at a New Jersey facility, including replacement of an evaporative condenser.

Some savvy investors realize the greatest potential for helping the environment and getting a good return on investment comes from the HVAC industry.

As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.

ServiceTitan software is a platform where residential HVAC, plumbing, and electrical businesses can access everything from call bookings, customer experience ratings, dispatching, marketing campaigns, and financing options for customers.

“Obviously, energy conservation and energy efficiency are two huge trends in the market.”

Trane introduces Thermal Battery™ Storage-Source Heat Pump System, Trane/Mitsubishi Electric HVRF, Versatile Axiom™ Water Source Heat Pumps, Next-Generation Precedent® Rooftop Units, and two enhanced air handlers. 

While large grocery stores are not going away any time soon, there is a new trend taking hold in the marketplace: the small-format grocery store.

A New Hampshire grocer installed the innovative FlexCube refrigeration system, a modular technology using the A2L refrigerant R-454C, in his new store.

The Raphael Rooms in the Vatican are universally known as one of the greatest works of art ever created. During a typical summer, temperatures in Rome can soar as high as 104°F. So the decision to install air conditioning in the Raphael Rooms for the first time ever was an easy one.

Portable cooling systems work well as temporary solutions and can also serve as long-term options for unconditioned spaces like factories and warehouses.

A new survey released by Daikin studied the opinions and habits of more than 1,200 people from 12 cities across the globe when it comes to their a/c systems.

The world is headed into a greener future and Johnson Controls wants to act as a leader in getting there. That will take smarter, more efficient HVAC equipment.

Trane Technologies and Neiman Marcus Group are collaborating to decarbonize the luxury retailer’s footprint through renewable energy, electrification, energy efficiency, and refrigerant management.

The Fieldpiece booth commanded a lot of attention on the show floor at this year’s AHR Expo in Atlanta. Those who didn’t have time to wait in line to find out why may be wondering, “What was all the rage about?”

The path to temperature control through smart thermostat technology is more involved than many customers realize.