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The International Drive Resort Area Offers Year-Round, Championship Golf in a Vacation Paradise

The I-Drive area is known for its world famous attractions, non-stop entertainment, great dining and shopping and it is home to the second largest convention center in the U.S. And Orlandos tourist corridor also provides a golf mecca known for its championship courses designed by legends to provide play year-round in this vacation destination.




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Families Make Unforgettable Vacation Memories...Endless Family Fun in the I-Drive Resort Area

Family fun is what it is all about in the International Drive Resort Area! And there is always something new for families to explore.




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Meeting in Orlando?I-Drive has all of the components for successful meetings

There are many reasons to choose the International Drive Resort Area in Orlando as the site for successful meetings and events. Flexible convention space, a wide range of accommodations, top-rated airports and convention center and sophisticated retail, dining and entertainment districts make it a top pick among meeting planners.




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Shopping Addictions Satisfied Here!!! International Drive Resort Area Offers Orlando Visitors Endless Shopping for Hot Bargains!

As one of the top five most popular shopping destinations in the U.S., Orlando is a shoppers paradise. And the I-Drive area is well-known for its designer outlets and great bargains.




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Weddings - Say I do and Celebrate the Wedding of Your Dreams in the International Drive Resort Area

Orlando is one of the worlds most popular wedding and honeymoon destinations. Situated in the center of all of the magic, it is no wonder that the International Drive Resort Area provides destination wedding locations that range from tropical to romantic to themed for an unforgettable day for the couple as well as the guests.




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From the Worlds Largest to the Worlds Best, the I-Drive Resort Area Offers Endless Dining Adventures!

Dining is just one more adventure for visitors to the International Drive Resort Area! With a surprisingly diverse array of epicurean delights, culinary choices include American, Brazilian, Caribbean, Chinese, Greek, Ethiopian, Irish, Italian, Japanese, Mediterranean, Mexican, Italian and Thai.




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I-Ride Trolley utilizes latest technology to transport visitors along Orlandos tourist corridor

Trolley system makes vacation planning easier, cost effective and more efficient for visitors to The I-Drive Resort Area




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Pet-Friendly - International Drive Resort Area Has Gone to the Dogs!

If you cant leave home without your four-legged family member, there are lots of choices in the International Drive Resort Area that will cater to your pet while you visit!




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Family reunions - magical gatherings in the International Drive Resort Area

Reconnect. Celebrate cherished family memories. Enjoy being together. Make some new memories. Have fun. Laugh until you cry. This is what family reunions are all about.




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Want to save on vacation? Check out these tips for stretching your budget in the International Drive

Looking to save on your Orlando vacation (and who isnt?)! In the heart of Orlandos tourism district, International Drive offers accommodations, dining, attractions and shopping for every budget. And special deals are always available by searching this site.




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Data Analytics Is an Essential Step in Current Utility Operations

Data Analytics Is an Essential Step in Current Utility Operations hsauer Wed, 11/16/2022 - 09:47

Data Analytics Is an Essential Step in Current Utility Operations

Virtually every industry is becoming increasingly data-driven to keep up with today’s fast-paced business landscape. Big data solutions are essential for modern companies, as they help streamline operations, boost productivity and meet the bottom line.

The utility industry is undergoing a major overhaul in terms of digitization. Companies understand they must evolve in the era of big data, which involves adopting new technologies, updating operational processes and keeping up with ever-changing demands. As data analytics becomes more prevalent in utility operations, it will play a vital role in this industry’s growth and can offer important benefits.

Itron, which offers solutions for energy and water resource management, released a 2022 report analyzing how utility companies and cities were leveraging data analytics solutions. It discusses key findings from surveys of 600 utility executives and 600 informed customers from five countries, including the United States, Spain, India, the United Kingdom and Australia.

Itron’s report suggests that more than 9 out of 10 survey participants agree that leveraging real-time data analytics insights is very important. Disruptors in the industry are evolving, requiring the latest solutions to keep up and improve C-suite decision-making. For instance, electric companies handling pole inspections and inventories are notoriously siloed, meaning departments often neglect the company’s data needs, according to a March 2022 report from utility software provider Ike. Pole inspection and inventory data must be reformatted to prepare it for new data analytics.

This is only one example, but consider the other types of utilities and how many departments could benefit from a more comprehensive data management and analytics solution. Utility executives know that harnessing the power of data for analysis is something they must adapt to in the next few years.

Itron’s report also suggests that personalized utility insights for customers could be a major trend in the industry going forward. Companies that offer customers the ability to gain insight into their energy and water systems enable them to make better decisions regarding their bills and energy consumption. The report even suggests people are willing to pay more if providers offer personalized insights.

Eco-friendly consumers can also choose new electrical, water or heating and cooling systems to improve energy-efficiency and create a more environmentally friendly home or business.

Data analytics can also benefit utilities in terms of cybersecurity. Utilities are not immune from cyberattacks—in fact, the energy and utility sector is a major target for cybercrime, according to a July 2022 article in IIOT Power.

It’s no surprise that threat actors target these companies as more tech emerges in the field. They see an expanded attack surface and an increased likelihood of making a significant profit from attacking critical infrastructure. Any utility company must therefore understand the importance of cybersecurity as analytics becomes ubiquitous. These solutions must have various preventive security measures to be used effectively, whether water or electric utility data analytics.

According to the report, in the next five years, utilities will leverage data analytics capabilities, particularly those with compatible edge intelligence devices. The industrial internet of things and other advanced analytics devices will play a crucial role in effective analytics.

Leveraging tech investments equipped with edge computing technologies is a no-brainer for utilities. They can collect massive amounts of operational data while decreasing latency, ultimately speeding up decision-making processes.

Operating at the edge could have a major impact on the quality of life of utility customers due to the increasing severity of weather events. Managing extreme conditions is a challenge for utilities, but the edge is a transformational technology expected to increase efficiency and facilitate faster response times to significant events.

The report further notes that while utility companies might struggle to adopt and implement new data analytics solutions, these tools will become indispensable in the digital age.

Now is the time for leaders in the energy and utility industry to stay abreast of current trends, explore opportunities with data analytics vendors and begin the procurement process. The future of utilities will increasingly rely on data analytics solutions and the benefits they provide.

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Connected Smart Buildings Form Communities of Clean Power

Connected Smart Buildings Form Communities of Clean Power cbeaty Fri, 11/18/2022 - 15:18

Connected Smart Buildings Form Communities of Clean Power

The role of buildings in advancing clean and efficient energy technology has been well established.

Now buildings are getting smarter and are connecting to form their own communities that achieve even greater levels of energy innovation.

On Nov. 2, 2022, the U.S. Department of Energy (DOE) kicked off what it is referring to as a “new era for grid-efficient buildings.” The event marked the launch of the DOE’s Connected Communities cohort. This is a collaboration of nine projects, each of which were awarded funding by the DOE for their own innovation in connected energy-efficient buildings. The Lawrence Berkeley National Laboratory is acting as the national coordinator for this cohort.

The DOE’s Connected Communities is intended to drive innovation in building energy consumption by emphasizing how groups of buildings can work together to maximize the use of distributed energy resources (DERs) such as solar power, energy efficiency, electric vehicles, battery storage and other state-of-the-art technology.

The DOE defines a connected community as a group of grid-interactive efficient buildings with diverse, flexible end-use equipment and other DERs that work collectively to maximize building, community and grid efficiency while still meeting occupants’ needs and comforts.

Last year, the department issued a large funding opportunity announcement and selected projects that demonstrate how connected communities can serve as assets to the electrical grid. The cohort that was kicked off earlier this month represents a collaboration of the nine projects that were awarded funding. They will share information, challenges and best practices to achieve greater building energy efficiency through connectivity.

One example of an awarded project is The Ohio State University’s cybersecure orchestrated control of DERs across an array of diverse campus buildings.

Another cohort is the utility Portland General Electric that is working to achieve 1.4 megawatts (MW) of flexible loads by retrofitting nearly 600 commercial and residential buildings.

Similarly, in Spokane, Wash., Edo Energy is striving to achieve between 1 and 2.3 MW of flexible loads by retrofitting heat pumps, water heaters, control systems and other resources in an all-electric virtual power plant that will help defer capital investment for a 55-MW peak substation.

In Raleigh, N.C., IBACOS Inc. will connect hundreds of new and existing homes to solar power, battery storage and smart thermostats.

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A Light Breeze Generates Electricity With New Invention

A Light Breeze Generates Electricity With New Invention hsauer Mon, 11/21/2022 - 14:08

A Light Breeze Generates Electricity With New Invention

Harvesting wind energy is not new, but scientists from Nanyang Technological University in Singapore designed a new device to harness and store it as electricity. This low-cost device, called a wind harvester, can transform energy from winds with a velocity as low as 2 meters per second (m/s).

Announced in a September 2022 article in the scientific journal Mechanical Systems and Signal Processing, the device is currently capable of producing 3V and generating power of up to 290 microwatts, although lab test results indicate the harvester can power 40 LEDs consistently with a wind speed of just 4 m/s.

The harvester can also generate enough to power a commercial sensor and send the data to a mobile phone wirelessly or to a battery for storage, demonstrating that it can store enough excess charge to keep the device powered for an extended period, even without available wind.

At only 15 cm by 20 cm (or just under 6 inches by 8 inches), the small-sized harvester is easy to mount on the side of buildings. Scientists hope it will eventually replace batteries in the structural health monitoring sensors on buildings and bridges.

Made of fiber epoxy—a highly durable polymer—the device features a dynamic design that vibrates in the wind. Its plate, made of inexpensive materials like copper, aluminum foil and polytetrafluoroethylene (Teflon), vibrates during wind flow, causing charges to form on the film. As they flow from the aluminum foil to the copper film, an electrical current is generated.

Yang Yaowen, a professor in NTU’s School of Civil and Environmental Engineering, led the project. One of the study’s purposes was to develop a device able to harness wind energy at low cost, with low wear and tear and requiring only occasional maintenance.

In addition, he said, “Our research aims to tackle the lack of a small-scale energy harvester for more targeted functions, such as to power smaller sensors and electronic devices.”

An added benefit of this harvester is that it could be an alternative to small lithium-ion batteries that use heavy metals, which can cause environmental issues if not properly disposed of. Widespread use of this not-yet-patented or commercialized device could reduce electronic waste.

“Wind energy is a source of renewable energy,” Yang said. In addition to being renewable, it is clean, producing no greenhouse gases or other pollutants as it generates electricity. “Our invention has been shown to effectively harness this sustainable source of energy to charge batteries and light LEDs, demonstrating its potential as an energy generator to power the next generation of electronics, which are smaller in size and require less power.”

NTU scientists continue their research to improve the energy storage functions of the harvester. As part of that research, they are experimenting with materials that might improve its output power.

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Changes in Communications Technologies Affecting Final Acceptance by AHJs

Changes in Communications Technologies Affecting Final Acceptance by AHJs cbeaty Tue, 11/22/2022 - 10:27

Changes in Communications Technologies Affecting Final Acceptance by AHJs

Every project comes with large responsibilities, and life safety fire alarm systems most often represent a small portion of the total quote for work in the building. It is most often the last system installed in the building, and the fire alarm system installation often gets overlooked in terms of technology changes and quality control.

As stated in Section 901.6.3 of the 2018 International Building Code (IBC), “Fire alarm systems required by the provisions of Section 907.2 of this code and Sections 907.2 and 907.9 of the International Fire Code shall be monitored by an approved supervising station in accordance with Section 907.6.6 of this code.”

Most likely you have been relying on your equipment supplier to ensure the fire alarm system could make the appropriate connections. However, the code and marketplace have made changes that have caused some confusion with the authorities having jurisdiction (AHJs), and systems approvals are hitting a snag due to circumstances beyond our control.

Before the breakup of AT&T, the portion of the connection from the fire alarm system to the supervising station was treated as a “black box.” The technical committee had met with AT&T and determined that the phone line connections from the fire alarm system had a 0.99999 reliability factor, and although the code had no jurisdiction regarding the connection between the fire alarm system and the supervising station, the technical committee felt confident of the connection and used a digital alarm communicator transmitter (DACT) to make the necessary connections as required by the IBC and NFPA 72, the National Fire Alarm and Signaling Code.

These connections were made over what was called (by the communications industry) plain old telephone service (POTS) through the public switched telephone network (PSTN) interconnection points.

Then the breakup of AT&T occurred. We now have communications provided by telephone and cable TV companies, and a new definition of connection to the supervising station.

We start with the NFPA 72-2022 definition of a managed facilities-based voice network (MFVN). The code defines the MFVN as “a physical facilities-based network capable of transmitting real time signals with formats unchanged that is managed, operated, and maintained by the service provider to ensure service quality and reliability from the subscriber location to the interconnection point with other MFVN peer networks or the supervising station.”

MFVN has replaced PSTN, which was used in the requirements for DACTs in Chapter 26 of NFPA 72-2022.

The Annex (A.3.3.161) in NFPA 72-2022 provides the following:

“[A] Managed facilities-based voice network service is functionally equivalent to traditional PSTN-based services provided by authorized common carriers (public utility telephone companies or local exchange carriers [LECs]) with respect to dialing, dial plan, call completion, carriage of signals and protocols, and loop voltage treatment and provides all of the following features:

  1. A loop start telephone circuit service interface.

  2. Pathway reliability that is assured by proactive management, operation, and maintenance by the MFVN provider.

  3. 8 hours of standby power supply capacity for MFVN communications equipment either located at the protected premises or field deployed. Industry standards followed by the authorized common carriers (public utility telephone companies), and the other communications service providers that operate MFVNs, specifically engineer the selection of the size of the batteries, or other permanently located standby power source, in order to provide 8 hours of standby power with a reasonable degree of accuracy. Of course, over time, abnormal ambient conditions and battery aging can always have a potentially adverse effect on battery capacity. The MFVN field-deployed equipment typically monitors the condition of the standby battery and signals potential battery failure to permit the communications service provider to take appropriate action.

  4. 24 hours of standby power supply capacity for MFVN communications equipment located at the communications service provider’s central office.

  5. Installation of network equipment at the protected premises with safeguards to prevent unauthorized access to the equipment and its connections. When providing telephone service to a new customer, MFVN providers [must] give notice to the telephone service subscriber of the need to have any connected alarm system tested by authorized fire alarm service personnel in accordance with Chapter 14 to make certain that all signal transmission features have remained operational. These features include the proper functioning of line seizure and the successful transmission of signals to the supervising station. In this way, the MFVN providers assist their new customers in complying with a testing procedure similar to that outlined in 26.2.7 for changes to providers of supervising station service. The evolution of the deployment of telephone service has moved beyond the sole use of metallic conductors connecting a telephone subscriber’s premises with the nearest telephone service provider’s control and routing point (wire center). In the last 25 years, telephone service providers have introduced a variety of technologies to transport multiple, simultaneous telephone calls over shared communication pathways. In order to facilitate the further development of the modernization of the telephone network, the authorized common carriers (public utility telephone companies) have transitioned their equipment into a managed facilities-based voice network (MFVN) capable of providing a variety of communications services in addition to the provision of traditional telephone service.

“Similarly, the evolution of digital communications technology has permitted entities other than the authorized common carriers (public utility telephone companies) to deploy robust communications networks and offer a variety of communications services, including telephone.

“These alternate service providers fall into two broad categories: those entities that have emulated the MFVN provided by the authorized common carriers and those entities that offer telephone service using means that do not offer the rigorous quality assurance, operational stability and consistent features provided by an MFVN and are not regulated by the state public utilities commission.

“The code intends to only recognize the use of the telephone network transmission of alarm, supervisory, trouble and other emergency signals by means of MFVNs.

“For example, the code intends to permit an MFVN to provide facilities-based telephone (voice) service that interfaces with the premises fire alarm or emergency signal control unit through a digital alarm communicator transmitter (DACT) using an emulated loop start telephone circuit and signaling protocols fully compatible with and equivalent to those used in public switched telephone networks. The loop-start telephone circuit and associated signaling can be provided through traditional copper wire telephone service POTS or by means of equipment that emulates the loop start telephone circuit and associated signaling and then transmits the signals over a pathway using packet switched (IP) networks or other communications methods that are part of an MFVN.

“Providers of MFVNs must have disaster recovery plans to address individual customer outages and widespread events such as tornados, ice storms, or other natural disasters, which include specific network power restoration procedures equivalent to those of traditional landline telephone services.”

The important take-away from this discussion is that the MFVN is not a part of the fire alarm system and is not listed as a fire alarm device.

The UL listing of a currently listed MFVN product on the market states that the product is a POTS replacement “that connects to LAN and 4G to provide service to all traditional analog devices. This product acts as a managed facilities-based voice network (MFVN) and is considered part of the communication infrastructure, not the fire alarm system.”

Telephone service that is not provided using a traditional POTS line or with an MFVN would not be permitted for connection to a DACT in accordance with NFPA 72, Section 26.6.4.1.

MFVN testing and coordination with the building fire alarm interface is the building owner’s responsibility to arrange and coordinate. This last requirement inevitably falls into your lap to ensure compliance.

All the above, even with the quotes from NFPA 72, proves troublesome to the AHJ, and this single issue will have an impact on the final approval of your installed fire alarm system. To ensure approval by the AHJ, make sure the MFVN provider is a public utility telephone company or an authorized (by the state public utilities commission) local exchange carrier. Additionally, conduct the necessary tests to ensure the alarm, supervisory and trouble signals are transmitted to the supervising station.

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Aggressive Driving Impacts Electrical Contractor Fleets

Aggressive Driving Impacts Electrical Contractor Fleets hsauer Mon, 11/28/2022 - 10:41

Aggressive Driving Impacts Electrical Contractor Fleets

Aggressive driving—a term coined in the 1990s—consists of several potentially dangerous behaviors, such as speeding, tailgating, weaving in and out of traffic, changing lanes without signaling and running red lights and stop signs. The National Highway Traffic Safety Administration (NHTSA) further defines aggressive driving as “the operation of a motor vehicle in a manner that endangers or is likely to endanger persons or property.”

The National Conference of State Legislatures found that excessive speed was a factor in 27% of all fatal crashes in 2015, with a cost of $40 billion annually. Additionally, if speed increases by 50%, the energy released in a crash more than doubles.

Aggressive driving can escalate to “road rage,” a more extreme version of aggressive driving, typified by cursing, obscene gestures, ramming, sideswiping or running other vehicles off the road. It’s important to distinguish between aggressive driving—a traffic violation—and road rage—a criminal offense. Data compiled in 2019 by the AAA Foundation for Traffic Safety indicated that almost 80% of drivers exhibit aggression, road rage or significant anger while behind the wheel.

“Aggressive drivers hurt their fleets,” said Belinda Rueffer, vice president of marketing at GPS Insight, Scottsdale, Ariz. In addition to the obvious safety concern, aggressive driving can increase fuel costs. The U.S. Department of Energy estimates that aggressive driving can decrease gas mileage by 15%–30% on highways and 10%–40% in cities. This can have a cumulative impact on a fleet’s budget.

To counteract the negative effects of aggressive driving, fleet manager can use telematics and smart dash cams to collect data on each of their driver’s behaviors and implement driver coaching. These measures can help fleet managers end aggressive driving, cut expenses, improve efficiency and protect drivers.

“Using telematics and dashcams can help reduce aggressive driving by revealing each driver’s behavior,” Rueffer said. “Telematics can monitor a driver’s speeding, harsh braking and other bad habits, identifying coaching—and discipline—opportunities.”

Telematics combined with dashcams can also protect drivers by determining if a behavior was warranted in the context of their driving conditions, thereby boosting safety and reducing accidents. 

Rueffer observed that even experienced, conscientious drivers can lose control when furious or agitated. “On-time delivery or service demands and long hours on the road can make fleet drivers hostile,” she said. “Putting an end to aggressive driving is in the best interest of everyone on the road.”

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Applying Porter’s Five Forces to Fix U.S. Politics

Katherine Gehl, a former CEO and the founder of the Institute for Political Innovation, and Michael Porter, a professor at Harvard Business School, apply his Five Forces framework to explain why U.S. politics are dysfunctional. They argue that the Republican and Democratic parties make up an industry duopoly with high barriers to entry and low consumer power, and that the resulting lack of competition incentivizes these two dominant players to avoid compromises with majority support. Gehl and Porter provide specific innovations on how to enhance competition and better serve the public, including nonpartisan primary elections and ranked-choice voting. Gehl and Porter are coauthors of the new book “The Politics Industry: How Political Innovation Can Break Partisan Gridlock and Save Our Democracy” and the HBR article “Fixing U.S. Politics."




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Pricing Strategies for Uncertain Times

Rafi Mohammed, founder of the consulting firm Culture of Profit, says a crisis or recession is not the time to panic and slash prices. He says leaders should instead reevaluate their price strategy — or develop one for the first time — to better respond to customers during the slump and keep them when the economy recovers. He shares examples of companies across a variety of industries that have created effective price strategies as well as his advice for changing prices in response to Covid-19. Mohammed is the author of “The 1% Windfall: How Successful Companies Use Price to Profit and Grow.”




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Every Business Can Be a Subscription Business

Robbie Kellman Baxter, a strategy consultant, says that subscriptions aren’t just for newspapers and Netflix. She says they can help companies from local retailers to giant industrial manufacturers earn more consistent revenue and develop stronger customer loyalty. And she explains how even during an economic crisis, leaders can adopt a subscription business model to give their organizations a better chance of surviving and thriving. Kellman Baxter is the author of the book "The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave."




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Creating More Resilient Supply Chains

Willy Shih, professor at Harvard Business School, says that the complex, global, and just-in-time manufacturing processes we've developed in recent decades are highly susceptible to breakdowns, especially during a global pandemic. He explains why the shortages we’ve seen in 2020 - in goods from toilet paper to appliances - are indicative of a bigger problem and talks through ways can businesses protect themselves and consumers in the future. Shih is the author of the HBR article "Global Supply Chains in a Post-Pandemic World."




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When Efficiency Goes Too Far

Roger Martin, professor emeritus at the University of Toronto's Rotman School of Management, says that for decades the U.S. corporate system has been obsessed with eliminating inefficiencies. There's a point, his research shows, when these efficiency gains come with even greater social and economic costs. And he believes that the Covid-19 pandemic is increasingly exposing those weaknesses. He argues that leaders and CEOs should reassess and, in some ways, reverse course in their perpetual drive for efficiency. Martin is the author of the new book "When More Is Not Better: Overcoming America's Obsession with Economic Efficiency."




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How to Build Workplaces That Protect Employee Health

John Macomber, senior lecturer at Harvard Business School and a veteran of the real estate industry, was studying ways to make workplaces safer for employees long before the Covid-19 crisis hit. Now that issues like air and water quality are top of mind, he is encouraging organizations to think more holistically about the buildings in which they operate, balancing cost efficiency and even eco-friendliness with investments in improvements that boost health. Studies show this will not only stop workers from getting sick; it will also enhance productivity, which ultimately helps the bottom line. Macomber is the author of the book “Healthy Buildings: How Indoor Spaces Drive Performance and Productivity”.




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How Jeff Bezos Built One of the World’s Most Valuable Companies

Sunil Gupta, Harvard Business School professor, has spent years studying successful digital strategies, companies, and leaders, and he's made Amazon and its legendary CEO Jeff Bezos a particular areas of focus. Drawing on his own in-depth research and other sources, including a new collection of Bezos' own writing, "Invent and Wander," Gupta explains how Amazon has upended traditional corporate strategy by diversifying into multiple products serving many end users instead of focusing more narrowly. He says that Bezos's obsession with the customer and insistence on long-term thinking are approaches that other companies and senior executives should emulate.




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Why Companies and Skilled Workers Are Turning to On-Demand Work

Joseph Fuller, professor at Harvard Business School, and Allison Bailey, senior partner at Boston Consulting Group, say that the Covid-19 pandemic is only accelerating a recent trend of companies turning to digital talent platforms for highly skilled workers. The need for agility and specialized skills has more firms seeking help with projects. Meanwhile, more workers are joining these online marketplaces for the promise of greater flexibility and agency. Fuller and Bailey explain how organizations can strategically employ this on-demand workforce to unlock value. With HBS researcher Manjari Raman and BCG partner Nithya Vaduganathan, they wrote the HBR article "Rethinking the On-Demand Workforce."




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What Business Leaders Should Know About Cryptocurrency

Jeff John Roberts, an author and journalist, dug deep into the world of cryptocurrency to figure out what the rest of us really need to know about it. He acknowledges that the proliferation and volatility of digital currencies can make them seem like a fad but argues that the oldest among them -- bitcoin -- and the blockchain technology behind it are here to stay because they offer a more efficient way for companies and consumers to transact. He describes in plain English how crypto works and explains why now is the time for forward-thinking business leaders to understand -- and adapt to -- this new kind of currency. Roberts is the author of the book "Kings of Crypto: One Startup's Quest to Take Cryptocurrency Out of Silicon Valley and Onto Wall Street."




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Race at Work: Lessons in Diversity and Culture from Mastercard

Race at Work is an HBR Presents podcast hosted by Porter Braswell about the role race plays in our careers and lives. In this episode, he speaks with Donna Johnson, former chief diversity officer at Mastercard, about leading the charge on changing company culture and how diversity can drive real business results.




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Why Burnout Happens — and How Bosses Can Help

Christina Maslach, professor of psychology at the University of California, Berkeley, has been studying the causes of burnout, and its impact, for decades. She says that, in a year when everyone feels overwhelmed and exhausted, it's more important than ever for managers to recognize when and why employees are suffering and take steps to solve those problems. In her framework, burnout stems from not only large workloads but also lack of control, community, and/or reward and values mismatches. She notes that leaders have the ability to pull many of those levers to help their workers. Maslach is the author of "The Truth About Burnout" and a forthcoming book on the topic.




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How Empathy Helps Bridge Generational Differences

Mimi Nicklin, a business coach and executive, has seen many leaders blame poor performance and communication on generational differences. But she argues managers should spend less time forcing Millennial and Gen Z employees to conform to company culture and more time on perspective taking and listening. In her experience, practicing empathy can vastly improve team collaboration and lead to better business and individual outcomes. Nicklin is the author of the book "Softening the Edge: Empathy: How Humanity’s Oldest Leadership Trait is Changing the World."




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What Sets Family Businesses Apart

Josh Baron and Rob Lachenauer, cofounders of BanyanGlobal Family Business Advisors, say that a family-run company has more flexibility than its publicly-traded counterpart to build a legacy and grow sustainably for the long term. But making critical decisions when there are family dynamics can be extremely challenging. They offer approaches to understand the real impact of ownership and effectively manage conflict. Lachenauer and Baron wrote “The Harvard Business Review Family Business Handbook: How to Build and Sustain a Successful, Enduring Enterprise.”




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How Many Managers Does It Take to Change a Lightbulb?

Jennifer Aaker, a Stanford professor, and Naomi Bagdonas, an executive coach, say that, even in times of stress and crisis, leaders should use and encourage good humor and levity at work as a way of building employee morale and engagement. That doesn't mean you have to tell jokes all the time. Instead, figure out what kind of humor works best for you and learn to pinpoint the opportunities for using it to best effect. They explain what makes things funny (hint: surprise) and the pitfalls managers should avoid. Aaker and Bagdonas are the authors of the book “Humor, Seriously: Why Humor is a Secret Weapon in Business and Life.”




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Bill Gates on How Business Leaders Can Fight Climate Change

Bill Gates, philanthropist and founder of Microsoft, argues that, even as we work to end the global pandemic, we can't lose sight of another existential threat: climate change. He says that we need to take aggressive action to get to net zero carbon emissions by 2050 and insists that regulation isn't enough. Businesses need to pave the way forward by investing much more heavily in climate-friendly innovation. Gates speaks with HBR editor in chief Adi Ignatius about his new book, "How to Avoid a Climate Disaster: The Solutions We Have and the Breakthroughs We Need."




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How CEOs Can Drive Sales — or Kill Deals

Christoph Senn, marketing professor at INSEAD, has spent years studying how top executives involve themselves in B2B sales. Some are very hands-off. Others make only social calls. Still others sit at the negotiating table. Outcomes vary widely. Senn explains the best combination of approaches for top executives engaging with core customers. And he shares how account managers and other employees can benefit from knowing their leader’s style. Senn is the coauthor, with Columbia Business School's Noel Capon, of the HBR article "When CEOs Make Sales Calls."




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New Recruiting Strategies for a Post-Covid World (Back to Work, Better)

Lauren Smith, vice president at Gartner Research, says the pandemic is accelerating several key recruitment trends. She led a survey of thousands of job candidates and hiring managers that details the shift to virtual interviews, but also identifies other ongoing transitions that may be more important. The research points to three main trends to manage: a rapid turnover of necessary skills, the need to expand beyond existing talent pools, and the competitiveness that comes from offering an "employee value proposition." Even as more people return to in-person work, Smith argues, these trends will continue. Learn more about Gartner’s research in the HBR article "Reengineering the Recruitment Process."




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Workplace Design, Post-Pandemic (Back to Work, Better)

Anne-Laure Fayard, associate professor at NYU’s Tandon School of Engineering, was studying the effects of workplace design on employees long before the Covid-19 crisis. Now, she says, the trend of flexible schedules and hybrid offices - where some people come in, others work from home, and many do both - is here to stay. This means that businesses need to reimagine offices as places built less for individual knowledge work than for learning, collaboration, and culture-building. Fayard is the coauthor of the HBR article "Designing the Hybrid Office."




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Building a Company While Battling Depression

Melissa Bernstein, cofounder of the toy company Melissa & Doug, spent decades hiding her struggles with depression even as she launched and led a booming business focused on bringing joy to children and raised six of her own. She finally opened up to her family, colleagues, and the public and recently launched an organization to give people better tools to discuss and manage their mental health. Bernstein explains what managers and organizations can do to help workers facing depression and other illnesses. She’s the author of the book LifeLines: An Inspirational Journey from Profound Darkness to Radiant Light.




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The Career Rules You Didn’t Learn at School

Gorick Ng, career advisor at Harvard, tried to learn about the world of work at an early age, helping his mother search job listings and send out resumes. To launch his own career, he studied hard in school, secured an Ivy League education, and landed a plum job. But he still found himself struggling - as many first-generation college graduates do - because he didn’t understand workplace norms in the way that his (mostly white, middle- to upper-class) peers did. While they'd been taught how to network, angle for promotions, and "speak the language," he was left to figure it out on his own. Now, Ng counsels young people on how to avoid those mistakes and take on their first job in a way that puts them on the fast-track to success. He's the author of the book "The Unspoken Rules: Secrets to Starting Your Career Off Right."




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CEO Series: Mary Barra of General Motors on Committing to an Eco-Friendly Future

Mary Barra, chair and CEO of General Motors, says that electric vehicles are the future for the company and the automobile industry. GM has said it will phase out vehicles using internal combustion engines by 2035 and go carbon neutral at all of its facilities. Barra describes how she's executing on that plan as well as offering broader leadership lessons in an interview with HBR editor Amy Bernstein.




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CEO Series: Mastercard’s Ajay Banga on Promoting Financial Inclusion

Ajay Banga, the executive chairman and former CEO of Mastercard, has spearheaded a strategy focused on serving the previously unbanked via new technologies. During his 11-year tenure as president and chief executive, the company tripled revenues, increased net income six-fold, and saw its market cap rise from below $30 billion to more than $300 billion. He attributes this growth to setting ambitious goals, planning for the long term, and ensuring that all employees and customers feel valued.




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CEO Series: 23andMe’s Anne Wojcicki on Scientific Breakthroughs and Public Trust

Anne Wojcicki, CEO of 23andMe, spent a decade in healthcare and biotechnology before launching the DNA testing and analysis company in 2006. Her goal was twofold: to help individuals learn more about their own genetics, enabling them to pursue more personalized medical care, and to create a database of genetic information for commercial and academic researchers to promote broader improvements to the healthcare system. She speaks with HBR's Editor-in-Chief Adi Ignatius about tackling challenges in an emerging industry.




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Why Smart People (Sometimes) Make Bad Decisions

Daniel Kahneman, Nobel Prize winner and emeritus professor at Princeton University, and Olivier Sibony, professor of strategy at HEC, say that bias isn't the only thing that prevents people and organizations from making good choices. We’re also susceptible to something they call "noise" - variability in calls made by otherwise interchangeable professionals and even by the same person at a different time or day. But the solution isn’t necessarily taking humans out of the equation with artificial intelligence. There are ways to combat noise, and leaders should take steps to do so. Kahneman and Sibony are the coauthors, along with Cass Sunstein, of the book "Noise: A Flaw In Human Judgment."




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CEO Series: Ursula Burns on Leading with Authenticity at Xerox

Ursula Burns, CEO of Xerox from 2009 to 2016, rose from humble beginnings to become the first Black woman to lead a Fortune 500 company. In this interview with HBR editor-in-chief Adi Ignatius, she talks candidly about the frequent challenges and occasional advantages of being "the only" and explains why organizations needs to do a better job of promoting both economic and racial equality -- themes that also animate her new memoir, "Where You Are is Not Who You Are".




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What Business Leaders Need to Know About China Now

Elsbeth Johnson, senior lecturer at MIT’s Sloan School of Management, and Rana Mitter, professor of history at Oxford, argue that there's a lot about the Chinese political system and economy that business leaders from elsewhere in the world still misunderstand. They argue that democracy and a free market system aren't always as tightly linked as we think, and that many people in China also live, work, and invest differently than Westerners do. Better understanding these dynamics will be the key to business success in the world's most populous country. Johnson and Mitter are the authors of the HBR article "What the West Gets Wrong About China."




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Best Buy’s Hubert Joly on Walking the Talk of Stakeholder Capitalism

Hubert Joly, former chairman and CEO of Best Buy, says that now is the time for companies to get serious about operating to benefit not just shareholders but also employees, customers and broader society. In the face of environmental crisis, racial turmoil, and rising economic inequality, he argues that leaders shouldn't debate whether or when to embrace this new version of capitalism. They should focus on how to do it. He says this starts with having a clear purpose and ensuring that everyone in the organization connects with it and one another. It also involves offering fair pay and opportunities for advancement and working with, not against, consumers, the community, the competition. He shares how these strategies helped turn Best Buy around despite the rise of Amazon. Joly is the author of the book “The Heart of Business: Leadership Principles for the Next Era of Capitalism” and the HBR article “How to Lead in the Stakeholder Era.”




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Lessons in Innovation from Bowie, Beyoncé, and More

Panos Panay, incoming co-president of the Recording Academy, which presents the Grammys, and R. Michael Hendrix, partner at the innovation consultancy IDEO, argue that the music world offers myriad lessons for anyone looking to improve their performance at work. They explain how strategies long used by musicians -- from egoless experimentation to gathering talented teams for creative collaboration -- can be applied directly to business. Panay and Hendrix are the authors of "Two Beats Ahead: What Musical Minds Teach Us About Innovation."




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Building Successful Hybrid Teams (Back to Work, Better)

Tsedal Neeley, professor at Harvard Business School, has been studying remote work and global teams for years. In episode 732 early in the pandemic, she shared how managers could lead their teams while many team members worked from home. Now, as more people return to more in-person work, she’s back on the show to help managers lead their teams effectively in a hybrid workplace, a mix of working from home and the office. Neeley is the author of the book "Remote Work Revolution: Succeeding from Anywhere", and the HBR article “15 Questions About Remote Work Answered.”




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Best of IdeaCast: Saying No to More Work

When the work keeps piling on, there comes a time when everyone needs to say no. But how do you do so without offending your coworkers or hurting your career? Former host Sarah Green Carmichael, and Karen Dillon, the author of the “HBR Guide to Office Politics,” talk about the best practices on saying no to work when you're overwhelmed.




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Why Companies Need Returnship Programs (Back to Work, Better)

Carol Fishman Cohen, human resource consultant and CEO of iRelaunch, says that extended career breaks have always been common. Now the pandemic has made them even more widespread. So, companies are increasingly considering formal back-to-work programs and “returnships.” That’s where employers set up special training and support mechanisms to ease people back into work. Cohen speaks about the best practices for organizations and returning workers alike. She's the author of the HBR article "Return-to-Work Programs Come of Age."




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Anti-Bias Policies That Really Work in Customer Service

Alexandra Feldberg and Tami Kim, assistant professors at Harvard Business School and the University of Virginia Darden School of Business, respectively, say companies are overlooking an important place to root out bias: on the front lines with customers. While many firms are promoting a more equitable workforce through their HR functions, too few firms even realize how costly bias can be in everyday interactions between workers and customers. The researchers explain how organizations can identify and address this overlooked problem. Feldberg and Kim are the coauthors of the HBR article "Fighting Bias on the Front Lines."




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Why the Highest Paying Jobs So Rarely Go to Women

Companies pay disproportionately high salaries to CEOs and other high-powered professionals willing to live and breathe their jobs, on-call 24/7, ready to pick up and travel. It's a phenomenon Harvard historian and economist Claudia Goldin calls "greedy work" and she says it's a big reason why the pay gap between men and women persists -- because the people typically tasked with caring for kids, the house, or elderly parents simply can't put in as much time and energy at the office. However, she notes, there are signs of change, with younger generations demanding better balance.




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One Way to Fight the Great Resignation? Re-recruit Your Current Employees

Debbie Cohen and Kate Roeske-Zummer, cofounders of HumanityWorks, are sounding an alarm bell for employee retention. Record numbers of people are quitting their jobs due to burnout and better opportunities. Those resignations leave their former colleagues burdened with even more work and a sense of despair. Cohen and Roeske-Zummer argue that employers should re-recruit their existing employees and even think of them as customers. And the two consultants outline steps managers can take to openly appreciate those employees and keep a positive culture. Cohen and Roeske-Zummer wrote the HBR.org article "With So Many People Quitting, Don’t Overlook Those Who Stay.”




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Best of IdeaCast: What Sets Successful People Apart

Heidi Grant, a motivational psychologist, has studied successful people and what makes them tick. In this classic episode, she and former host Sarah Green Carmichael discuss the behaviors of high achievers and how to incorporate them into your own life and work. Grant is the author of the HBR article and e-book "Nine Things Successful People Do Differently.”