Barbora Krejcikova criticises a journalist's "unprofessional commentary" after he made a remark about her appearance on air.

When your attention goes to many things, no real progress is ever made. Not all opportunities are worth pursuing — especially if it means being pulled away from something that is currently working.

In order to accomplish your goals you need: (1) a clear goal; (2) a winning action plan; and (3) consistency. Take away or invert any of those things, and you’ve eliminated the possibility of succeeding at your desired outcome. Here’s what they look like when inverted: (1) unclear direction; (2) random acts of productivity / […]

How many priorities do you have in your business and life right now? If you’re struggling to gain traction, perhaps its your lack of focus that’s causing your lack of growth.

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

The post Call Center Outsourcing Costs: How Much Is It REALLY? appeared first on .

Imagine the convenience of a hotel concierge, but with a recording that you can customize. That’s the draw of an at-home wake-up call service—which is far more affordable than booking a hotel room just to get access to a concierge. In any case, for less than the cost of a […]

The post How to Safely Set Up Your Own Wake Up Call Service appeared first on .

You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

The post Business Continuity–8 Steps to Future-Proof Your Call Center appeared first on .

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

The post How to Automate Your Personal Reputation Management appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

First, let me tell you a little story involving butterflies and bladders. I've spent the past few days at MicroConf. Just a phenomenal conference, full of like-minded folks, loaded with actionable content. Not to get too carried away, but it...

England's Liz Young wins the Women's Indian Open by one shot to claim her second Ladies European Tour title.

Marco Penge needing a birdie on the 18th hole to keep alive hopes of retaining his DP World Tour card is what makes the sport worth watching, writes Iain Carter

Our guide explains the basics of snooker, including the table set-up, how you win, how much each ball is worth, the differences from pool and what constitutes a foul.

Former Crucible champion Shaun Murphy says any player who joins a potential breakaway tour should not be allowed to play in snooker's biggest events.

Shabnam Younus-Jewell talks to Hungary's first professional snooker player.

Shabnam Younus-Jewell chats to Mark Davis about his 30 plus years as a professional.

Councillors voice disappointment they are only giving honour to snooker champ after his death.

Get daily news, stats, fans views and punditry from your Premiership club, all in one place.

As Wales prepare to get their 2024 Autumn Nations Series under way this weekend, how well do you recall their last autumn campaign?

In the build-up to the Euro 2025 qualifying play-off against Slovakia, the country's leading goalscorer Jess Fishlock has told the story of Wales women's rise from part-timers to history makers.

As Wales head to Turkey in the Nations League, pick the team and approach you think Craig Bellamy should adopt in Kayseri.

From an excited pub manager's overloaded booking site, to a downbeat barber on universal credit in Brixton.

Audiences can send their news stories to the BBC using the chat app, WhatsApp

Send in your questions for our experts to answer.

We share the stories of some of the 12,000 people who have died with coronavirus in Scotland.

Ministers could face a huge bill if they lose a legal fight over beleaguered bottle return plans.

But the South African parliament's speaker will decide whether vote will be held in secret.

Highland Council has proposed setting a 5% rate for its visitor levy.

The proposals for Inverness include 30 flats and almost 40 houses.

Nikita Hand claims she was raped by MMA fighter Conor McGregor at a Dublin hotel.

A man has gone on trial accused of murdering Damien Heagney.

An off-duty officer who allegedly assaulted two colleagues at a wedding said he "shrugged" them off.

Teena Thomas and Sebastian Paul have not spent a single night at home since their son was born in June 2023.

The comic's hearse will travel through Edinburgh and on to Glasgow before her funeral on 30 November.

Isle of Man Crimestoppers campaign encourages young people to recognise crime and report it.

Patient Doreen Adams of Aberdeen says she is grateful for the benefits of the new brain surgery.

A memorial to explorer Sir Ernest Shackleton goes on display in Dundee after a 7,000-mile journey.

Dozens of new tourist businesses are opening in the South of Scotland as visitors escape to the great outdoors.

A selection of photographs submitted to BBC Scotland News from around the country this week.

Brian Whitelock told neighbours he did not know why he stabbed Wendy Buckney, a court hears.

A dog owner warns other beach users after her terrier got a three-pronged hook stuck in her nose.

The chancellor has delivered a packed Budget, so here's how it affects you and your money.

Chancellor Rachel Reeves has announced a raft of changes to taxes and spending in the Budget.

The law could force health staff to be open with patients and their families when mistakes are made.

A Guernsey hotel manager says introducing a GST would mean higher prices for customers.

Figures show 137,691 fewer people visited the island in the summer compared to 2019.

More than 30 public toilets in Ceredigion could close to cut costs.