In this episode of Ask Annissa, Annissa Coy responds to the following message: “My customer is asking me for a guarantee of my work and for the removal of odor. … I don’t know how to answer this.” 

This edition of Ask Annissa offers ways to help employees deal with their mental wellbeing when working on jobs with emotional trauma. 

Annissa chats with technician Israel Ward on how to get new ideas to help improve the industry heard and then executed.

The company will be a direct program provider on USAA’s Property Direct Repair Program (PDRP) and provide property claims support to its members.

Insurer provides complimentary smart home kit, premium discount to customers.

Use these techniques to minimize risk at jobsites and prevent the bringing home of hazardous materials.

An appraisal clause proves a useful tool as claims become more often contested.

Indictment says members of the Bloods used threats of violence against other restoration firms and insurance adjusters. 

Higher prices, increase in natural disasters drive up losses.

The challenge for restorers now becomes who pays as many homeowners in the area lack insurance. 

Recent legislation has clarified and changed this rule for roof repairs.

The Law Offices of Edward H. Cross adds Michigan attorney, Angela Bajramaj as a partner.

VP of Sales at iGuide Michael Vervena talks about how technology innovations in the restoration and insurance claims industry are making processes and procedures more efficient.

After Hurricanes Helene and Milton, homeowners face the daunting task of cleanup and recovery. Industry expert Dan Mesenburg provides crucial tips to help property owners navigate the cleanup and recovery process.

New this week for our weekly How-To’s powered by KnowHow, we learn how to resolve a client complaint.

Ben Gergis tells us just how lucrative franchising within the restoration industry can be.

It is time again for KnowHow’s monthly Case Study! This month we learn how to equip workers with technology that gives them superpowers.

Seth Vander Woude shares tips on scaling up your restoration, remediation, or cleaning business.

Tips for getting the most out of your business meetings.

Marketing guru Benjamin Ricciardi is one of our industry experts sharing his optimal knowledge at this year’s Fall Experience and Trade Show! 

Amanda teaches us how to identify a trustworthy marketing partner.

Just in time for 2025 planning, KnowHow and the R.I.A. reveal their “Cost of Doing Business” Study, an extensive look at all facets of successfully running a restoration business, examining the best (and worst) factors to move your company forward today!

Learn how building a strong team culture, investing in leadership development, and planning for the future can set your restoration business up for long-term success.

In the latest episode of Ask the Expert, Kevin Mardegian and Tess Huge share their expertise on estimating within the restoration industry. Discover key strategies for onboarding homeowners, negotiating with adjusters, and enhancing cash flow while building a collaborative network that elevates the entire industry. Join us to learn how mastering the art of estimating can drive success in your restoration business.

Explore essential insights from industry experts on training, market dynamics, and strategic considerations to help you navigate the franchise versus independent restoration business decisions.

PuroClean has been named one of the most profitable franchises of 2024 by Franchise Business Review, recognized for its strong financial performance and high franchisee satisfaction.

With a proven track record in sales and operations, Amanda Stichter is set to lead the digital marketing firm toward continued growth, focusing on innovative strategies in SEO, website design, and lead generation.

Cavalry Construction & Restoration announces a leadership transition as President Boyd Beadles takes sole leadership, expanding the company's focus to include enhanced mitigation services across Texas.

Discover the leadership strategies that fuel high ROI, from building strong teams to leveraging cutting-edge technology. Learn how the industry's top pioneers are bridging the leadership gap to ensure future success.

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is seeking volunteers from the User category to join the consensus body for the revision of the IICRC S300 Standard for Professional Upholstery Cleaning. Users of professional upholstery cleaning services are encouraged to apply by contacting IICRC Standards.

Learn how this initiative provides veterans with a 25% discount on franchising fees and opportunities to thrive in a growing industry, backed by the expertise and passion of Frank Torre and his commitment to service.

As communities recover from Hurricanes Helene and Milton, 1-800-Packouts, a leader in contents and personal property restoration, offers vital assistance to franchisees and residents through the Hurricane Relief Fund. With a 100% match on donations, the fund supports restoration efforts in impacted areas across the Southeast.

BluSky Restoration Contractors hosted its 14th annual "Clays for Kids" fundraiser, raising $15,000 for CASA of Larimer County.

RT Specialty’s Hamilton, NJ office has promoted Justin Kochmer, Kelly Jackson, and Joe Fagan to Senior Account Managers, recognizing their contributions to enhancing the insurance experience for clients. Their dedication and leadership are expected to drive further success within the team.

BluSky Restoration Contractors, LLC, raised $150,000 for ALS research through its seventh annual Rakers Classic charity golf tournament, an event inspired by Lyle Rakers, an employee diagnosed with a rare form of ALS in 2017, which has become a cornerstone of the Lyle Rakers Charitable Foundation.

According to the National Air Duct Cleaners Association (NADCA), poor indoor air quality classifies one out of every four buildings in the United States as "sick," costing the economy up to $168 billion annually. 

Stellar Service Brands announces the promotion of Jessica Wescott to CEO, marking a new chapter for the company. Wescott, who joined in 2022, has driven significant growth and expansion, positioning the company for continued success. 

BELFOR Franchise Group announces the launch of the Claims Partnership Program, offering customized training for property claims professionals. This program aims to address the gap created by retiring veterans and new entrants in the claims industry.

Rainbow Restoration of Greenville welcomes Geoff Schull as its new Chief Financial Officer. With a strong background in financial operations and a passion for process improvement, Schull aims to streamline efficiencies and support the company's mission to serve Upstate South Carolina with top-tier restoration services.

Garnett Station Partners, a New York-based investment firm managing over $2.3 billion in assets, has made a strategic growth investment in Bristol Environmental. This partnership aims to expand Bristol's reach and enhance its environmental remediation and abatement services.

“Retirement is not what it’s all cracked up to be,” says VIKING Equipment Founder – Mickey Walker. In April of 2018, XPOWER Manufacture picked him up, dusted him off and after some negotiations, XPOWER reacquired the Viking brand.

Nothing surpasses ClO2 for deodorization and disinfection. ClO2 physically changes the chemical make up of germs and odor-causing compounds and then breaks down leaving no harmful residue.

The Panasonic PT-REQ15 is a 1-chip DLP 4K projector that uses pixel-shift tech to achieve a 4K image from WUXGA chips.

The Optoma ZH450ST (also available as the long throw ZH450) is a compact laser projector that, while it doesn't meet its 4,200 ANSI lumen claim, is an excellent choice for classroom and boardrooms, as well as golf simulators, thanks to low input lag.

Formovie has announced the upgrade to the popular Formovie Theater UST laser TV, the Theater Premium, with enhanced brightness and improved performance and features.

Though its not without its caveats, including less-than-stellar out-of-box accuracy and a potentially misleading "peak lumens" brightness claim, AWOL Vision's LTV-2500 is a solid entry-level UST projector with premium features.

The JVC DLA-NZ500 (or DLA-RS1200 in the custom install world) brings a laser light engine to JVC's entry-level projector line. It delivers the solid performance we've come to expect from JVC in a smaller package than previously for $5,999.

10 Most Popular Interactive Projectors

An immersive new exhibition at Queensborough Community College's renowned Kupferberg Holocaust Center documents the vastness of the Nazi's system of genocide. The center's Laura Cohen and Cary Lane discuss the exhibit and the emotional toll of creating it.

Ryan Martin, CUNY's first director of inclusive and adaptive sports, has quickly built a nationally recognized wheelchair basketball program. His focus is on bringing athletes with disabilities to CUNY, but he says it's ultimately not about the game.