AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more

Multinational companies are generally aware of data transfer laws, but smaller ones just embarking on looking beyond country borders may not be.

Most of the papers presented at the 2023 conference did not report on what had changed. Instead, they assumed and predicted that there would be substantial change.

A strong AI governance program is essential to ensuring compliance and reducing risk. An equally important benefit is that by developing the governance program at the same time the AI application is being developed, issues can be identified early, thus avoiding system redesign or rework on the tail end.

While there are many ways AI will disrupt and advance the records management process, these four key applications will make the biggest impact: automating document classification and tagging, records retention and data hygiene, leveraging natural language processing for record analysis and predictive analytics for records management.

The need for comprehensive data management will always be important, and there are many other benefits of digital transformation, but CIOs don't need to delay GenAI projects until the completion of a giant data centralization effort. By adopting a more flexible approach that incorporates GenAI and next-generation BI tools, businesses can navigate the complexities of modern data ecosystems while driving innovation and maintaining a competitive edge in an AI-driven world.

The acquisition enables SMG to offer clients a single source for the best of CX and BX management

Together, they empower organizations to unlock the full potential of their data and teams

This innovative offering sets a new standard for secure digital storing, document preservation, and evidence archiving and management

Ahead of the KMWorld 2024 conference in Washington DC, Ville Somppi, senior vice president, industry solutions, M-Files, and Gabriel Karawani, co-founder, Atlas by ClearPeople, joined KMWorld's special TechTalk: Top Trends to Catch at KMWorld 2024

Partnership to drive growth in financial services, insurance, and healthcare through AI-enhanced solutions

New entity unlocks ROI for enterprise AI by delivering the most comprehensive and trusted industry solution in the field of knowledge graphs and semantic AI technologies

The investment in Reality Defender demonstrates Accenture's strong commitment to helping clients confidently navigate the genAI driven threat landscape, mitigate financial fraud, and maintain the integrity of their digital communications

Features allow enterprises to gain insight from corporate data with graphical categorizations and support for Sharepoint and NAS Environments

The Conga Advantage Platform runs in any infrastructure, delivering revenue advantage to every global enterprise at scale

AI-native cybersecurity and digital work platform integration delivers real-time threat detection and automated remediation to natively secure virtual and physical environments

Transcript Genius transforms the traditional, labor-intensive process of transcript analysis by reading and analyzing transcripts

AI-powered document SDKs, low-code solutions, and a workflow automation platform deliver the building blocks to accelerate digital transformation in modern businesses

As a platform designed for back-office operations, the Zone Data Platform surfaces meaningful insights specific to the user's industry for better, more informed decision-making

By infusing cameras with advanced AI technology, Video AI Agents enable cameras to identify, reason, and trigger responses to real-life incidents without requiring human intervention

Tagging the content at the article and sub-article level will make it easier to surface content more precisely relevant to the SSP community

Leader in industry-specific enterprise software Epicor chooses Agiloft to digitally transform its contract-driven processes

PeerGFS improves productivity and availability while minimizing recovery time in disaster scenarios

Sugar Enterprise will help the company improve free-to-paid user conversions and build customers for life

Cloud-based BMC Helix and Control-M deliver mission-critical capabilities for today and set up future AI use cases for success

PrestigePEO leverages AI-driven insights for informed decision-making and optimal pricing strategies

Qantm AI will incorporate SQream's offerings to streamline data analytics for complex insights across industries

Luggage repair and claims specialist selects Rootstock Manufacturing Cloud ERP to transform global operations and support future growth??

Quadient delivers powerful, reliable, and transformative solutions to drive substantial business value for highly regulated industries

Atlantic.Net?empowers customers to advance offerings through market-leading AI cloud solutions, helping to speed up the adoption of AI compute for software developers and businesses

Caldic will work with Syniti to help future-proof its data landscape and optimize data quality

Arcitecta extends its reach to the museum and cultural asset market

The goal of the collaboration is to develop advanced algorithms that yield more efficient and user-friendly visual representations of application structures

Creatio works to transform legacy processes that impact enterprise productivity

As the risk of wildfires in developed areas continues to increase, customers can now access highly accurate data for the protection of people, properties, and land

Quadient's digital automation platform will help design, create, and seamlessly manage thousands of daily customer communications

Since migrating to MongoDB Atlas, Toyota Connected has increased efficiencies in everything from its infrastructure to its call center

CCC is developing a beta version of a new Ringgold Service to help disambiguate and validate the identity of researchers

The Stravito enterprise insights platform has enabled Delta to democratize its insights and maximize its research potential, improving the flying experience for customers and employees alike

Experts joined KMWorld's webinar to explore how GenAI is rapidly changing the world of search and product experiences, from technological requirements to customer expectations

The ability to centralize the knowledge found in the distributed tools, repositories, and databases for KM?practitioners is the defining characteristic of today's technologies. Generative machine learning models not only play pivotal roles in managing that knowledge to make it meaningful to users, but also in enabling them to interface with it on-demand, for ad-hoc use cases.

Today's AI has many different flavors and architectures, along with massive amounts of memory and processing capacity. We could probably make better use of this computational power by looking at how we can improve the quality of our queries and, as a result, make better quality decisions.

KnowledgeLake's solutions are designed to improve data accuracy, reduce operational costs, and enable faster decision-making, particularly within industries that handle large volumes of content, such as financial services, government, and healthcare.

The eGain Knowledge Hub is a rich, "whole-product" AI?knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike.

There is undeniable potential in generative AI and large language models, but these tools alone come with significant gaps and challenges. AI often needs additional technologies to create guardrails around data security and response accuracy.

Sinoway defines GenAI as it applies to the business environment as an extension of how AI and machine learning have been used for decades, which had been primarily numeric. GenAI now allows for the same applications, but with text, video, and audio. The same tools we applied to numbers we're now applying to words. GenAI analyzes literally millions, even billions, of data-points and makes predictions about the next letter in a word, the next word of the sentence, or the next sentence in a paragraph. It then comes up with a response to answer a query. Its predictive qualities usually produce good answers, but the possibility of hallucinations, which is what incorrect predictions resulting in wrong answers are called, is worrying.

Practicing the art of change management means accounting for organizational culture, which refers to the ingrained social norms and beliefs of an organization. It is comprised of values, belief systems, leadership styles, collective unspoken assumptions, stories, and rituals, as well as an organization's character and orientation.

What organizations that depend on dynamic documents really need are solutions that work seamlessly across all platforms. This way, organizations can eliminate compatibility issues and reduce most?if not all?of the costs that are associated with restricted formats.

One thing is clear: The widespread adoption of GenAI will not lead to fewer knowledge jobs, but rather, it will pave the way for their growth and evolution.

eGain, the AI knowledge platform for service, is unveiling the eGain AI Agent, the latest product from eGain announced at its Solve 24 conference. Designed with engagement and clarity at its core, eGain AI Agent brings true knowledge system integration to the burgeoning world of agentic AI.