Venus 23 in sum

Cracking open a Cold One

Ork Report

Cost-benefit analysis

Hayden Library - QH452.7.W35 2019

Online Resource

Online Resource

Hayden Library - QH438.7.I85 2019

Online Resource

Online Resource

Online Resource

In his Beyond Engagement: the Content Performance Quotient presentation at An Event Apart in Chicago, Jeffrey Zeldman introduced a new metric for tracking how well Web sites are performing. Here's my notes from his talk:

• The number one stakeholder request for Web sites is engagement: we need people using our services more. But is it the right metric for all these situations?
• For some apps, engagement is clearly the right thing to measure. Think Instagram, long-form articles, or gaming sites. For others, more time spent might be a sign of customer frustration.
• Most of the Web sites we work on are like customer service desks where we want to give people what they need and get them on their way. For these experiences, speed of usefulness should matter more than engagement.
• Content Performance Quotient (Design CPQ) is a measure of how quickly we can get the right content to solve the customer's problem. The CPQ is a goal to iterate against and aim for the shortest distance between problem & solution. It tracks your value to the customer by measuring the speed of usefulness.
• Pretty garbage: when a Web site looks good but doesn't help anyone. Garbage in a delightfully responsive grid is still garbage. A lot of a Web designer's job is bridging the gap between what clients say they need and what their customers actually need.
• Marlboro's advertising company (in the 50s) rethought TV commercials by removing all the copy and focusing on conveying emotions. They went from commercials typically full of text to just ten words focused on their message.
• Mobile is a great forcing function to re-evaluate our content. Because you can't fit everything on a small screen, you need to make decisions about what matters most.
• Slash your architecture and shrink your content. Ask: "why do we need this?" Compare all your content to the goals you've established. Design should be intentional. Have purpose-driven design and purpose-driven content. If your design isn't going somewhere, it is going nowhere.
• We can't always have meetings where everybody wins. We need to argue for the customer and that means not everyone in our meetings will get what they want. Purpose needs to drive our collaborations not individual agendas, which usually leak into our Web site designs.
• It’s easy to give every stakeholder what they want. We've enabled this through Content Management Systems (CMS) that allow everyone to publish to the site. Don't take the easy way out. It’s harder to do the right thing. Harder for us, but better for the customer & bottom line.
• Understanding the customer journey allows us to put the right content in the right place. Start with the most important interaction and build out from there. Focus on key interactions and build out from there. Sometimes the right place for your content isn't your Website -for video it could be YouTube or Vimeo.
• Customers come to our sites with a purpose. Anything that gets in the way of that is a distraction. Constantly iterate on content to remove the cruft and surface what's needed. You can start with a content inventory to audit what is in your site, but most of this content is probably out of date and irrelevant. So being in a state of constant iteration works better.
• When you want people to go deeper and engage, to slow down... scannability, which is good for transactions, can be bad for thoughtful content. Instead slow people down with bigger type, better typographic hierarchy, more whitespace.
• Which sites should be slow? If the site is delivering content for the good of the general public, the presentation should enable slow, careful reading. If it’s designed to promote our business or help a customer get an answer to her question, it must be designed for speed of relevancy.

The deposit base of the private sector lender stood at Rs 11.46 trillion in Q4FY20 compared to Rs 9.23 trillion in the same period last year

TCS will hold its board meet the next day (April 16) for approval of its financial statements

Revenue from operations stood at Rs 15,711 crore, up 4.69 per cent against Rs 15,006.3 crore in the corresponding quarter of the previous fiscal.

Among large banks, the brokerage sees ICICI Bank's PAT declining 49 per cent QoQ to Rs 2,100 crore in Q4FY20, followed by a 68 per cent sequential decline in Axis Bank's PAT at Rs 564.6 crore.

Company abstains from giving annual revenue projections owing to COVID-19 uncertainties, appoints new board member

The company, which follows January-December financial year, had posted a profit of Rs 346.02 crore in the same quarter a year ago, ACC said in a BSE filing

Net profit for January-March was $376 million, far below than expectations

Shares of the company were up nearly 2%, as it kept a tight lid on costs to weather the impact of the pandemic on its business

Mindtree posted a net profit of Rs 198.4 crore in the same period last year

According to analysts at ICICI Securities, the Rs 8,800 crore-exposure to the telecom sector may cast shadow over the bank's asset quality.

Analysts at MOFSL believe the Mumbai-based bank's credit cost may stay elevated led by higher slippages. Besides, asset quality could witness some pressure along with modest loan growth.

To cushion against the uncertainties arising due to the outbreak of the coronavirus (Covid-19) pandemic, the bank has provided for Rs 260 crore under the provisions and contigencies segment

The company's total income fell to Rs 6,327.57 crore in the quarter from Rs 8,077.89 crore in the year-ago period

The private lender's net interest income (NII) came in at Rs 6,808 crore for the period under review

the bank reported a 17 per cent increase in its operating profit at Rs 5,851 crore in the March quarter

"COVID-19 is perhaps the biggest challenge for us both from the lens of sustaining lives as well as livelihoods," said Sanjiv Mehta, Chairman and Managing Director.

Revenue from operations stood at Rs 139,283 crore, down 2.30 per cent from Rs 142,565 crore in the year-ago period.

The company looks to raise Rs 53,125 crore through this rights issue, which will be the first by RIL in three decades

The Pune-headquartered company reported Rs 804 crore in consolidated net profit for the March quarter (Q4FY20), a decline of 29.1 per cent on year-on-year (YoY) basis

Underwriting losses narrowed down to Rs 29.42 crore in Q4FY20, from Rs 49.70 crore a year ago

Lower expenses drive profit number; firm had incurred a loss in the same period a year ago

The net profit of the insurer jumped 16 per cent to Rs 531 crore in Q4FY20 from Rs 458 crore because of lower tax provision

Emkay Global Financial Services expects net sales (revenue) to rise 2.3 per cent quarter-on-quarter (QoQ) and 16 per cent year-on-year (YoY) to Rs 18,552.7 crore

Earnings before interest and taxes (EBIT) stood at Rs 3,881 crore while EBIT margin came in at 20.9 per cent.

See how easy it is to create an equal heights, responsive CSS pricing table using the power of CSS Flexbox.