Twenty years since he became the US Open boys' champion, Andy Murray is giving New York a miss and beginning retired life with a holiday in Spain.

There are 3 things you need to accomplish your goals: (1) a clear goal; (2) a winning action plan; and (3) consistency. For things where you are just getting started, you may not yet know what your winning action plan is. When this is the case you need the right blend of iteration and feedback […]

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If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

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Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

There are few segments more exciting right now than alternative payment systems. Earth's collective contempt for the entrenched payment tech industry is ardent. This industry has abused users, built regulatory walls to competition, made things insufferable for customers, and as...

Rory McIlroy hopes the presence at the Dunhill Links Championship of the men involved in talks aimed at ending the split in men's professional golf is a "good sign".

Tyrrell Hatton's victory at last week's Dunhill Links Championship provides pause for thought about how Europe’s leading tour might approach an uncertain future, writes Iain Carter.

Japan's Rio Takeda wins her first LPGA title after a six-hole play-off.

Australian golfer Jeffrey Guan has lost sight in his left eye after being hit by a ball at a pro-am tournament.

Andy Murray endured a bout of nerves when he played in the BMW PGA Championship pro-am with fellow Scot Bob MacIntyre on Wednesday.

Watch as Billy Horschel beats Rory McIlroy with a superb eagle putt in a thrilling play-off to clinch the PGA Championship title at Wentworth.

World number three Mark Allen says he will never change and will continue to be outspoken on snooker issues.

Councillors voice disappointment they are only giving honour to snooker champ after his death.

Ronnie O'Sullivan is through to the International Championship second round after beating Mink Nutcharut 6-3.

Watch highlights as Warrington Wolves head into the Super League play-offs with a big win over London Broncos.

Watch highlights as Warrington Wolves beat St Helens 23-22 with a golden-point drop-goal in extra time to reach the Super League play-off semi-finals.

Head coach Shaun Wane says he is just glad Herbie Farnworth is English as the Dolphins centre inspires a 2-0 Test series win over Samoa.

Tom and Andy are joined by former Scotland captain Rory Lawson

The former Wales international has had a bumpy start as he transitions to playing American football.

He says female rugby players at the centre of allegations over WRU contract talks can meet him.

As Wales prepare to get their 2024 Autumn Nations Series under way this weekend, how well do you recall their last autumn campaign?

In the build-up to the Euro 2025 qualifying play-off against Slovakia, the country's leading goalscorer Jess Fishlock has told the story of Wales women's rise from part-timers to history makers.

Wales wing Blair Murray says he could not have dreamed of scoring a try on debut against Fiji on Sunday.

Cliftonville striker Caitlin McGuinness is named October's player of the month by the Northern Ireland Football Writers' Association.

Nando Parrado and his story of surviving the 1972 plane crash that killed 29 people in the Andes leaves a lasting impression on the Ireland rugby squad.

Ireland's error-filled performance in the 23-13 defeat by New Zealand leaves head coach Andy Farrell with much to ponder.

Scotland v England, day 1 of 1. England beat Scotland by 7 wickets

Shane Lewis-Hughes discusses the benefits of talking openly for rugby players.

The traditional 11 November two-minute period of remembrance took place at 11:00 across the country.

Piers, who has learning difficulties and sensory issues, says he has missed being in the classroom

Audiences can send their news stories to the BBC using the chat app, WhatsApp

As the UK records its 100,000th death from Covid within 28 days of a positive test, Catherine Burns speaks to some of the people behind the figures.

Leslie Lawrenson died and his partner became seriously ill with Covid after they refused vaccines.

Jorja Halliday, from Portsmouth, was due to have her coronavirus vaccination on the day she died.

Russell Findlay set out his stall in his first major speech since becoming party leader

The government has announced an increase in the amount of National Insurance (NI) paid by employers.

The tree was once common but deforestation and overgrazing has caused it to largely disappear .

With the Irish general election coming up, BBC News NI explains how votes will be made and counted.

Health Minister Mike Nesbitt said he would not be able to match pay deals for healthcare staff in other parts of UK.

The exhibition showcasing 200 pieces by the renowned designer will go on display in Douglas in 2025.

Crowds gather at Douglas cenotaph in its 100th year to pay tribute to those killed in world wars.

Concerns are raised about damage to plantations and boundary fencing in the Manx uplands by riders.

The former first minister died suddenly last month after having a heart attack in North Macedonia.

The woman's car was involved in the collision with the lorry on the A96 west of Forres.

Unison said there are no more strikes planned following two weeks of industrial action in Perth and Kinross.

A Dundee ice hockey player who raped a teenage girl in his car is detained for four-and-a-half years.