This edition of Ask Annissa offers ways to help employees deal with their mental wellbeing when working on jobs with emotional trauma. 

This edition of Ask Annissa offers ways for those new to the business to avoid damaging a client’s possessions while doing a packout. 

This edition of Ask Annissa explains that with proper training and the right systems in place, content restoration can happen at a much faster pace.

This edition of Ask Annissa deals with cleaning taffeta wallpaper, which is actually a fabric and needs extra care.

This edition of Ask Annissa covers the best ways to remove smoke odor from oil paintings.

Annissa gives us knowledge on how to properly bill for fire restoration services.

Annissa gives us knowledge on choosing the best content software for your company needs.

Restoration projects need testing – but they need it now.

The company will be a direct program provider on USAA’s Property Direct Repair Program (PDRP) and provide property claims support to its members.

“In the first part of this series, I identified the steps to create a respiratory protection program. This second article will cover how to implement and follow your program. Once everything is implemented, you will have an OSHA-compliant program tailored to your company and designed to protect employees from the hazards in the Restoration Industry,” Barry Rice, CSP, writes.

Insurer provides complimentary smart home kit, premium discount to customers.

The Restoration Association of Florida filed a lawsuit to prevent a new insurance law that the group claims violates the single-subject rule of the Florida Constitution, while also infringing on the rights of homeowners and roofing contractors who perform work under valid assignment of benefits contracts.

Agency updates tool for evaluating homes in National Flood Insurance Program.

Indictment says members of the Bloods used threats of violence against other restoration firms and insurance adjusters. 

Florida Association sees lawsuit dismissed, ABC wins in court, and IICRC is included in legislation.

Higher prices, increase in natural disasters drive up losses.

Nationwide survey finds majority are pessimistic about the economy going forward.

This edition of Ask Annissa addresses the method for developing a fair and accurate estimate.

Industry attorney Ed Cross has announced the launch of a new business venture to add to his current list of offerings to restorers.

The Law Offices of Edward H. Cross adds Michigan attorney, Angela Bajramaj as a partner.

Introducing "Business News You Can Use" – your go-to source for industry insights and education helping you to stay in the know with valuable tips and strategies.

We delve into the challenges insurance company’s face when categorizing the different levels of water intrusion and the importance of why this is a big issue if done incorrectly.

The IICRC and its volunteers develop two accredited-industry standards!

The Mold Remediation Registration Act (SB 1087) aims to protect residents from the health risks associated with mold exposure in water-damaged buildings.

New this week for our weekly How-To’s powered by KnowHow, we learn how to resolve a client complaint.

Ben Gergis tells us just how lucrative franchising within the restoration industry can be.

It is time again for KnowHow’s monthly Case Study! This month we learn how to equip workers with technology that gives them superpowers.

New this week for our weekly How-To’s powered by KnowHow! We learn how to identify worksite hazards.

Marketing guru Benjamin Ricciardi gives tips on how to grow your business leads during CAT season…are you ready? This is just a snippet of what Benjamin will share at this year’s Fall Experience and Trade Show! 

Marketing guru Benjamin Ricciardi is one of our industry experts sharing his optimal knowledge at this year’s Fall Experience and Trade Show! 

We bring you a new episode of Trade Talks: Unlocking The Experience with special guest CEO/Founder of KnowHow and The Experience Events keynote speaker Leighton Healey.

We bring you a new episode of Trade Talks: Unlocking The Experience with special guest Garret Gray, CEO of Next Gear Solutions and President of Insurance Solutions for CoreLogic.

It is time again for KnowHow’s monthly Case Study! This month we learn Tony Scott’s Formula for a Sustainable Workforce: Curiosity, Care, and Commitment.

Amanda teaches us the importance of understanding the interplay between lead generation and brand recognition.

We take a deep dive into 2024’s Ladder Award winner Eduard Mirzoian and learn more about his career in the restoration and remediation industry as well as a high-level overview of how he spends his free time.

Just in time for 2025 planning, KnowHow and the R.I.A. reveal their “Cost of Doing Business” Study, an extensive look at all facets of successfully running a restoration business, examining the best (and worst) factors to move your company forward today!

Learn how building a strong team culture, investing in leadership development, and planning for the future can set your restoration business up for long-term success.

Explore essential insights from industry experts on training, market dynamics, and strategic considerations to help you navigate the franchise versus independent restoration business decisions.

PuroClean has been named one of the most profitable franchises of 2024 by Franchise Business Review, recognized for its strong financial performance and high franchisee satisfaction.

With a proven track record in sales and operations, Amanda Stichter is set to lead the digital marketing firm toward continued growth, focusing on innovative strategies in SEO, website design, and lead generation.

New Crystal Restoration proudly announces the addition of Diosel Pineda Ocampo as Operations Manager. With 25 years in construction and 5 years specializing in restoration, Diosel brings a wealth of expertise to the team.

With Don O'Dell's expertise in quality service and safety, he is poised to lead New Crystal Restoration's project management team, further enhancing the company’s trusted reputation across the tri-state area. Learn more about his journey and the valuable skills he brings to this leadership role.

Discover the leadership strategies that fuel high ROI, from building strong teams to leveraging cutting-edge technology. Learn how the industry's top pioneers are bridging the leadership gap to ensure future success.

First Onsite, a leading disaster recovery provider in North America, has expanded its New England presence by recruiting a seasoned team of restoration professionals. Led by industry veterans Gary Grout and Jason Green, the team brings decades of experience in water, fire, and mold mitigation, enhancing First Onsite's ability to serve clients across Massachusetts and beyond.

New franchise owners Andrew Hoskins, Tyler Berry, and Justin Maier bring local expertise to the CRDN family, while recent training graduates are now equipped to deliver specialized textile restoration and end-to-end services.

Alpine Cleaning & Restoration Specialists team up with ROC Solid Foundation to build a backyard playset for Adlee Frampton, a brave three-year-old battling Stage 2 Wilms Tumor. This generous act not only brings joy to Adlee but also highlights the powerful impact of community support and the healing power of play during challenging times.

Professional Metal Fabricators won their bid on the project and got to work on the support structure for the stained glass — and some issues arose.

Stellar Service Brands announces the promotion of Jessica Wescott to CEO, marking a new chapter for the company. Wescott, who joined in 2022, has driven significant growth and expansion, positioning the company for continued success. 

Rainbow Restoration of Greenville welcomes Geoff Schull as its new Chief Financial Officer. With a strong background in financial operations and a passion for process improvement, Schull aims to streamline efficiencies and support the company's mission to serve Upstate South Carolina with top-tier restoration services.

A visionary leader in the cleaning and restoration industry, was awarded the Cooper Award for his exceptional dedication, charitable work, and over 20 years of service.