How many priorities do you have in your business and life right now? If you’re struggling to gain traction, perhaps its your lack of focus that’s causing your lack of growth.

Warren Gatland joins Chris, Ashy and Ugo to discuss his Wales squad and we talk Newcastle

Chris and Ashy head to Jersey to chat to double World Cup winning coach Rassie Erasmus.

Chris and Tom look ahead to the start of the Autumn Nation Series.

Chris, Ashy and Matt Dawson react to New Zealand's dramatic win over England.

Chris, Matt Dawson and Paul Grayson bring you reaction to a crazy game at Twickenham.

South Africa second row Eben Etzebeth said the 17-point win over Scotland flattered his side. So why did their win feel so inevitable?

England replace injured duo Tom Curry and Immanuel Feyi-Waboso in their 36-player squad preparing to face South Africa in the Autumn Nations Series on Saturday.

How Steve Borthwick's England react to another defeat will be critical with world champions South Africa up next, says rugby union correspondent Chris Jones.

England's review of their last-gasp defeat by Australia was "brutal" but exactly what the squad needed, says wing Ollie Sleightholme.

Former scrum-half Matt Dawson on what England should learn from their agonising last-gasp defeat by Australia.

Watch highlights as Connacht secure a convincing victory over Dragons in the United Rugby Championship.

Watch highlights as Ospreys earn a much-needed United Rugby Championship victory over Edinburgh in Bridgend.

How do Toulouse adapt methods and practices of space training to the sports field

Ahead of Friday's autumn Test, former Ireland wing Andrew Trimble looks back on the team's historic win over the All Blacks in Chicago in 2016.

Three Glasgow Warriors forwards drop out of the Scotland squad through injury as club-mate Johnny Matthews and Scarlets' Alex Hepburn are called up.

Ugo, Danny and Chris reflect on a difficult weekend for the home nations.

Scotland are the great entertainers when they really need to be the great executioners, writes Tom English.

Senior coach Richard Wigglesworth says the pressure for England to get results is all part of the privilege of representing the national side.

What is the secret behind South Africa’s eight-man machine – arguably the most formidable and feared scrum in rugby?

Major Test nations need to play more matches overseas to help the game bring in more fans and money says World Rugby chair candidate Brett Robinson.

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

The post Call Center Outsourcing Costs: How Much Is It REALLY? appeared first on .

Imagine the convenience of a hotel concierge, but with a recording that you can customize. That’s the draw of an at-home wake-up call service—which is far more affordable than booking a hotel room just to get access to a concierge. In any case, for less than the cost of a […]

The post How to Safely Set Up Your Own Wake Up Call Service appeared first on .

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

The post The Best Way to Get Call Transcriptions (+5 Alternatives) appeared first on .

A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […]

The post Are Local Calls Still a Thing? Not Really appeared first on .

You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

The post Business Continuity–8 Steps to Future-Proof Your Call Center appeared first on .

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays.  Below, we’ll explore 12 call flows that you can implement in your […]

The post 12 IVR Call Flows You Can Steal (and Use) in Your Call Center appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more […]

The post A Visual IVR Can Do This One Thing That Regular IVR Can’t appeared first on .

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

The post Intelligent IVR: What it Can (and Can’t) Do…Yet appeared first on .

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead.  Below, we’ve put together four of […]

The post Steal These Free Call Center Job Description Templates appeared first on .

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  […]

The post 10 Signs to Know You’re Ready for Cloud IVR (+How to Use It) appeared first on .

Data makes the world go round, but without proper context, it can only tell a small part of the story.  At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

The post What Your Average Call Duration Says About Your Team appeared first on .

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and […]

The post Call Blocking Done Right (The First Time) appeared first on .

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

The post How to Automate Your Personal Reputation Management appeared first on .

Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today.  What Reputation Management Includes Here are […]

The post Who Should Use Reputation Management (+Getting Started) appeared first on .

White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf.  In some cases, certain […]

The post Should You White Label Reputation Management? It Depends appeared first on .

As a celebrity or public figure, society holds a magnifying glass to everything you do. With the world hanging on to your words and actions, it’s no surprise they’ll spin things to suit their world views, take quotes out of context, or paint you in a negative light every chance […]

The post 7 Essentials to Reputation Management for Celebrities appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

The post Healthcare Reputation Management: 7 Tricks to Do First appeared first on .

This one is simple. The metric that matters when defining a "successful" landing page is profitability. You need to make more than you spend to bring the traffic. If you're spending X to get traffic, and you're profiting X-plus-anything after...

If you haven't seen the new Think Vitamin Membership offering from Carsonified, and you're a web developer of any kind, it's worth checking out. Below I've embedded one of their free videos (most are behind a pay wall) that does...

Rounding out my landing page coverage, I'd like to share some insights from a page in the wild that does a nice job incorporating the principles we've been discussing here. Stu Green, the creator, was kind enough to answer a...

Finding a good domain name is hard. If you're like me, you've spent absurd amounts of time on this task. Including time which would be much better spent building your product/website/company. Here are a list of tools I use which...

What is it? Answers.OnStartups.com BrightJourney.com: A question and answer site focused on Startups and Entrepreneurship. Who makes it? Stack Exchange (with a dash of clout from Dharmesh Shah) Why is it the killerest? Stack Exchange (the company behind this) have...

I enjoy entrepreneurship, startups, business and the like the same way my brother in law enjoys baseball and basketball. Which is to say, I'm a rabid, foaming-at-the-mouth fan. Rarely a day goes by that I don't read, study, research, observe,...

Today I was struck again by what an amazing time it is to build an internet startup. I was on a phone call with a startup in the early stages. They've got an awesome idea, a smart team, good connections,...

What is it? Gumroad: A service that lets you "sell anything you can share" which is to say - anything you don't need to collect shipping information for. Each purchase ends with a download link. You create "links" that send...

I call myself an entrepreneur, but to be honest, a lot of times I don't. When someone asks me what I do - I often punt. I feel like if I'm going to describe myself as an entrepreneur, the next...