Air travel in Tamil Nadu could see a boom over the next few years as significant infrastructure development is in the offing at airports in tier 2 cities across the State. With the State government keen on ensuring distributed growth, strengthening the aviation infrastructure could be a stimulus to the regional economic development as enhanced air connectivity is expected to help attract investment, trade, and tourism

Policewomen nominated under this initiative will visit schools and colleges every 15 days to ascertain concerns and grievances of students and render assistance

The loss to one section of women has been overlooked in the euphoria over the gain to another section, says Justice N. Seshasayee

Check out the shortlisted photographs in this year's Comedy Pet Photo Awards.

Alan Dalton uses this, the International Day of Persons with Disabilities, to look back at where we’ve come from, to evaluate where we are, and to look forward to what’s coming next in the future of accessibility guidelines.

Happy United Nations International Day of Persons with Disabilities! The United Nations have chosen “Promoting the participation of persons with disabilities and their leadership: taking action on the 2030 Development Agenda” for this year’s observance. Let’s see how the World Wide Web Consortium (W3C)’s Web Accessibility Initiative (WAI) guidelines of accessibility past, present, and yet-to-come can help us to follow that goal, and make sure that the websites—and everything else!—that we create can include as many potential users as possible.

Guidelines of Accessibility Past

The W3C published the Web Content Accessibility Guidelines (WCAG) 1.0 on 5th May 1999, when most of us were playing Snake on our Nokia 3210s’ 1.5” monochrome screens…a very long time ago in technology terms. From the start, those guidelines proved enlightening for designers and developers who wanted to avoid excluding users from their websites. For example, we learned how to provide alternatives to audio and images, how to structure information, and how to help users to find the information they needed. However, those guidelines were specific to the web technologies of the time, resulting in limitations such as requiring developers to “use W3C technologies when they are available […]”. Also, those guidelines became outdated; I doubt that you, gentle reader, consult their technical documentation about “directly accessible applets” or “Writing for browsers that do not support FRAME” in your day-to-day work.

Guidelines of Accessibility Present

The W3C published the Web Content Accessibility Guidelines (WCAG) 2.0 on 11th December 2008, when most of us were admiring the iPhone 3G’s innovative “iPhone OS 2.0” software…a long time ago in technology terms. Unlike WCAG 1, these guidelines also applied to non-W3C technologies, such as PDF and Flash. These guidelines used legalese and future-proofed language, with terms such as “time-based media” and “programmatically determined”, and testable success criteria. This made these guidelines more difficult for designers and developers to grasp, but also enabled the guidelines to make their way into international standards (see EN 301 549 — Accessibility requirements suitable for public procurement of ICT products and services in Europe and ISO/IEC 40500:2012 Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0) and even international law (see EU Directive 2016/2102 … on the accessibility of the websites and mobile applications of public sector bodies).

More importantly, these guidelines enabled designers and developers to create inclusive websites, at scale. For example, in the past 18 months:

• Intercom made their web Messenger accessible, achieving Level-AA conformance;
• Vimeo made accessibility updates to their video player to achieve Level-AA conformance;
• Stripe designed a new accessible colour system to conform with success criterion 1.4.3 (“Contrast (Minimum)”).

The updated Web Content Accessibility Guidelines (WCAG) 2.1 arrived on 5th June last year—almost a 10-year wait for a “.1” update!—and added 17 new success criteria to help bring the guidelines up to date. Those new criteria focused on people using mobile devices and touchscreens, people with low vision, and people with cognitive and learning disabilities.

(If you need to get up to speed with these guidelines, take 36 minutes to read “Web Content Accessibility Guidelines—for People Who Haven’t Read Them” and Web Content Accessibility Guidelines 2.1—for People Who Haven’t Read the Update.)

Guidelines of Accessibility Yet to Come

So, what’s next? Well, the W3C hope to release another minor update (WCAG 2.2) in November 2020. However, they also have a Task Force working on produce major new guidelines with wider scope (more people, more technologies) and fewer limitations (easier to understand, easier to use) in November 2022. These next guidelines will have a different name, because they will cover more than “Web” and “Content”. Andrew Kirkpatrick (Adobe’s Head of Accessibility) named the Task Force “Silver” (because the initials of “Accessibility Guidelines” form the symbol of the silver element).

The Silver Task Force want the next major accessibility guidelines to:

• take account of more disabilities;
• apply to more technologies than just the web, including virtual reality, augmented reality, voice assistants, and more;
• consider all the technologies that people use, including authoring tools, browsers, media players, assistive technologies (including screen readers and screen magnifiers), application software, and operating systems.

That’s quite a challenge, and so the more people who can help, the better. The Silver Task Force wanted an alternative to W3C’s Working Groups, which are made up of employees of organisations who are members of the W3C, and invited experts. So, they created a Silver Community Group to allow everyone to contribute towards this crucial work. If you want to join right now, for free, just create a W3C account.

Like all good designers, the Silver Task Force and Silver Community Group began by researching. They examined the problems that people have had when using, conforming to, and maintaining the existing accessibility guidelines, and then summarised that research. From there, the Silver Community Group drafted ambitious design principles and requirements. You can read about what the Silver Community Group are currently working on, and decide whether you would like to get involved now, or at a later stage.

Emphasise expertise over empathy

Remember that today’s theme is “Promoting the participation of persons with disabilities and their leadership: taking action on the 2030 Development Agenda”. (The United Nations’ 2030 Development Agenda is outside the scope of this article, but if you’re looking to be inspired, read Alessia Aquaro’s article on Public Digital’s blog about how digital government can contribute to the UN’s Sustainable Development Goals.) In line with this theme, if you don’t have a disability and you want to contribute to the Silver Community Group, resist the temptation to try to empathise with people with disabilities. Instead, take 21 minutes during this festive season to enjoy the brilliant Liz Jackson explaining how empathy reifies disability stigmas, and follow her advice.

Choose the right route

I think we can expect the next Accessibility Guidelines to make their way into international standards and international law, just like their predecessors. We can also expect successful companies to apply them at scale. If you contribute to developing those guidelines, you can help to make sure that as many people as possible will be able to access digital information and services, in an era when that access will be crucial to every aspect of people’s lives. As Cennydd Bowles explained in “Building Better Worlds”, “There is no such thing as the future. There are instead a near-infinity of potential futures. The road as-yet-untravelled stretches before us in abundant directions. We get to choose the route. There is no fate but what we make.”

About the author

Alan Dalton worked for Ireland’s National Disability Authority for 9½ years, mostly as Accessibility Development Advisor. That involved working closely with public sector bodies to make websites, services, and information more accessible to all users, including users with disabilities. Before that, he was a consultant and trainer for Software Paths Ltd. in Dublin. In his spare time, he maintains StrongPasswordGenerator.com to help people stay safe online, tweets, and takes photos.

More articles by Alan

Frances Berriman asks us to give the gift of consideration to those who are using the web on constricted devices such as low-end smart phones or feature phones. Christmas is a time of good will to all, and as Bugsy Malone reminds us, you give a little love and it all comes back to you.

If I was given the job of Father Christmas with all my human limitations, apparently it would take me something like 6 months at non-stop full speed to deliver gifts to every kid on the planet. The real Father Christmas has the luxury of magic when it comes to delivering millions of gifts in just one night, but the only magical platform at my disposal is the world wide web, so I propose switching to digital gift cards and saving the reindeer feed.

300 million people are set to come online for the very first time in 2020, and a majority of those will be doing so via mobile phones (smart- and feature-phones). If we want those new users to have a great time online, spending those gift cards, we need to start thinking about their needs and limitations.

Suit up

We might not be hopping on the sleigh for these deliveries, but let’s suit up for the journey and get the tools we need to start testing and checking how our online gift-receivers will be enjoying their online shopping experience.

Of course, the variety of phones and OSs out there is huge and varied, but we have a few options out there to get a sense for the median. Here’s a few suggestions on where to start:

• Never has there been a better time to advocate at your workplace for a device testing suite or lab.
• You can also just pick up a low-end phone for a few bucks and spend some real time using it and getting a sense for how it feels to live with it every day. May I suggest the Nokia 2 or the Moto E6 - both very representative devices of the sort our new visitors will be on.
• You’ve also got WebPageTest.org at your disposal, where you can emulate various phones and see your sites rendered in real-time to get a sense of what an experience may look like for your users.
• You’ll also want to set yourself some goals. A performance budget, for example, is a good way to know if the code you’re shipping hits the mark in a more programmatic way.

Gift wrap

Many of us began our internet lives on desktop machines, and thanks to Moore’s law, these machines have been getting ever more powerful every year with more CPUs and memory at our disposal. The mobile phone landscape somewhat resets us on what hardware capacity is available on the client-side of our code, so it’s time to lighten the load.

What we see in the landscape of phones today is a huge spread of capabilities and CPU speeds, storage capacity and memory. And the gap between the haves and the have-nots is widening, so we have a huge task to deal with in meeting the needs of such a varied audience.

As far as possible, we should try to:

• Keep processing off the client - do anything you can server-side. Consider a server-side render (hold the <script>, thanks) for anything relatively static (including cached frequent queries and results) to keep client-side JavaScript to the minimum. This way you’re spending your CPU, not the user’s.
• Avoid sending everything you have to to the end user. Mobile-first access also means data-plan-first access for many, which means they may be literally paying in cold-hard cash for everything you send over the wire – or may be experiencing your site over a degraded “4G” connection towards the end of the month.
• Aggressively cache assets to prevent re-downloading anything you’ve sent before. Don’t make the user pay twice if they don’t have to.
• Progressively load additional assets and information as the user requests them, rather than a big upfront payload, that way you’re giving the end user a little more choice about whether they want or need that extra data set.

This is all to say that as web developers, we have a lot more control over how and when we deliver the meat of our products - unlike native apps that generally send the whole experience down as one multi-megabyte download that our 4G and data-strapped users can’t afford.

Make a wish

Finally, it’s time for your gift recipients to go out onto the web and find whatever their greatest wish is. For many, that’s going to begin when they first turn on their phone and see all those enticing icons on their home screen. Opening a browser may not be their first port of call.

They’ll be primed to look for sites and information through the icon-heavy menu that most mobile OSs use today, and they will be encouraged to find new experiences through the provided app store interface.

The good news is that web experience can be found in many modern app-stores today.

For example, if you build an app using Trusted Web Activities, the Google Play Store will list your web site right alongside native apps and allow users to install them on their phones. Samsung and Microsoft have similar options without the extra step of creating a TWA - they’ll list any Progressive Web App in their stores. Tools like Microsoft’s PWA Builder and Llama Pack are making this easier than ever.

If your users are primed to search for new experiences via a search engine instead, then they’ll benefit from the work you’ve put in to list them in app stores regardless, as PWAs are first and foremost about making websites mobile-friendly, regardless of point of sale. A PWA will provide them with offline support, service works, notifications and much more.

We do have a grinch in this story, however.

Apple’s iOS explicitly does not allow your website to be listed in their app store, so sadly you’ll have a harder time reaching those users. But it is possible! Fortunately, iOS isn’t as all-dominating world wide as it is in the tech community, selling only around 10-15% of smartphones out in the world.

The best present

The WWW is a wonderful gift that we received over 30 years ago and, as web developers, we get to steward and share this truly global, open, platform with millions of people every day. Let’s take care of it by building and sharing experiences that truly meet the needs of everyone.

About the author

Frances Berriman is a San Francisco-based British-born designer and web developer who blogs at fberriman.com. She’s done all sorts of things, but has a special soft spot for public sector projects, and has worked for the Government Digital Service, building GOV.UK, Code for America, Nature Publishing and the BBC and is currently Head of UX and Product Design at Netlify.

More articles by Frances

Mel Choyce explores how the new WordPress editor (also know as Gutenberg) can be used to create more carefully art directed posts. Like gifts carefully arranged beneath the Christmas tree, it’s the contents that matters but the presentation that sells.

The New York Times release of Snowfall in 2012 took the web industry by storm. Media-rich and captivating, its design evoked wonder, fear, and desperation in the face of an avalanche. Snowfall was one of the first great art directed digital experiences in this era of the modern web (Space Jam, obviously, being one of the great experiences of the era prior).

“Art direction combines art and design to evoke a cultural and emotional reaction. …Art direction is about evoking the right emotion, it’s about creating that connection to what you’re seeing and experiencing.”

Art Direction and Design by Dan Mall

Art direction isn’t a new concept. Pick up any magazine or print publication — designers have long been creating evocative media experiences. Then the web came and messed that up. Fonts and even colors were limited at first, especially if you wanted to create something using semantic HTML rather than Flash. Early HTML and CSS didn’t offer great ways to create dynamic layouts like you’d see in a magazine. Floats, am I right?

A lot’s changed in the past decade. We have reliable ways to serve fonts, opening up vast typographic possibilities. CSS features like Flexbox and Grid allow for complex layouts. Plus, our hardware is getting better and better. We live in exciting times.

Behind the curve

But not everyone’s kept up. For most of its history, the WordPress editor was a text-first writing experience, shining with simple blogs but falling flat in the face of a complex website. Want some columns on your page? Well, there’s a plugin for that, it lets you write some pseudo-code WordPress called shortcodes, and yeah you just need to wrap your columns in this code in your editor… Or, uh, maybe you could hand-code a template for your theme that offers three columns of widget areas and put everything in there? Or maybe…

You get the point.

The new WordPress editor (codenamed “Gutenberg”) introduces the concept of blocks, like building blocks or bricks or LEGO. Rather than needing to hand-code anything, you have an interface for editing all sorts of content, even the aforementioned former nightmare of columns. Blocks can come with placeholders, so you can fill-in-the-blanks rather than having to build from scratch.

The new WordPress block editor allows me to focus on the best way of presenting my content instead of focusing on how I’m going to technically enter the content. The block editor allows my designer brain to think more creatively. I can go about creating an appropriate emotional reaction for a site’s content, rather than focusing on implementation.

Block it to me

The building blocks of the new editor (text, media) are the same, but the new ways to combine and build upon those blocks makes for a better art direction experience.

New to the WordPress editor is the Media and Text block, which combines — you guessed it — media and text into a new way to approach layouts.

This is the foundation of the new WordPress editor. Take atomic pieces, and combine them to make whole sections and layouts. Best yet, no fumbling with floats if you want to put some text next to an image!

Do you want to build a website?

Let’s imagine I’m building a website for a non-profit that rescues black cats. They offer adoption services, run a fostering program, and take in abandoned, feral, or other cats in need. The primary goal of the site is to connect people to the rescue organization. Raising awareness and soliciting donations are secondary, but still important factors.

Because so much of a person’s experience with WordPress is contingent on their particular setup — themes, plugins, and admin customizations — I’ve decided to keep this site pretty light.

The Twenty Twenty Theme

WordPress releases a new default theme pretty much every year. This year’s theme, Twenty Twenty, was built with Gutenberg in mind. It supports optional features like color schemes and wider block alignments. The design is clean and modern, and offers some additional customization options. I think it’s a good choice for this website.

Columns

While there’s no internal grid system in WordPress (yet!), the Columns block comes close to allowing complex layouts within a post or page. With it, you can start to break out of one column and think more like a print designer.

The most straightforward layout we could do is a familiar pattern on the web — three feature columns consisting of a heading, some text, and a button.

To accomplish this, I loaded up the editor and started planning.

First, I added a group block to contain my columns, and provide a background color. (The columns block does not currently support background colors, but it might in the future.)

I want my columns to stand out from the white background of the page, so I opt for a light grey.

Within the group, I placed my Column block, which features a convenient placeholder to help me pick which layout I want:

I opt for the three column option.

From here, it’s easy to build out my section — headings, paragraphs, and buttons are all existing blocks I can plop right into my columns:

It looks really good on the front-end of my site, too:

This is all fairly straightforward, but by changing up a couple columns widths and some sizing, I can get something that looks more dynamic and draws attention to the adoption process, which is the most important feature:

I could even add an image, change up my background color to match, and nest “Foster” and “Save” into another set of columns beneath “Adopt”:

All of this from the same set of blocks, yet each variation strikes a different impact. …And, you know, feels a little less like this:

But if I wanted to start looking like that, uh, second example — I can!

Media and Text

The aforementioned Media and Text block is a great building block for some eye-catching, informational parts of my homepage.

Galleries

To break up all that text content and get my site looking less like it’s for a startup, how about adding even more cute cats in between? You can never have too many cat photos on the internet.

CoBlocks is a fantastic plugin that adds new blocks to WordPress, among them the icon block I used above, as well as a couple of different gallery layouts. I think carousels are terrible when they’re used for showcasing features or content, but I think they’re a good gallery format, and having something horizontal means my cats aren’t taking up too much space (unlike my own black cat, who likes to hog all my leg room in bed).

CoBlocks comes with Carousel, Collage, Masonry, Offest, and Stacked gallery blocks. The default Gallery block in WordPress is also pretty good — much better than it used to be.

Buttons

Alright, where am I? I have my intro columns featuring the primary information about site, some informational text, lots of cute cat photos, more informational text… I think my homepage is shaping up. I just need one final element: a donation section. Can’t take care of those kitties without some cash.

The only way to integrate payments into WordPress is to either link to a third party platform, or use a plugin. I’ve used ActBlue quite a bit when making candidate websites, so I’m going to pretend that this site uses a third party service that, like ActBlue, lets me link to specific donation increments off-site.

WordPress has a Buttons block underway that lets you add a row of buttons, without needing to rely on another block like Columns, but in the meantime, CoBlocks has an equivalent block I can use for now.

Great. It’s got a bold color, and I can link to a couple different donation increments.

But it could really use… something, you know, that draws the eye even more?

Shape Divider

CoBlocks has another great block, Shape Divider, which lets you add a decorative border that sits nicely above or below any container element, like the group block I’m using here. It comes with a variety of shape styles, like hills, rounded, and pointed. I settle on waves, which includes some overlapping transparencies along the top. It’s different from the rest of my page, but in a good way — it’s a subtle way for that section to stand out.

With that final block, my homepage is almost done. I just want to touch on two more blocks that can be used to improve the design: the Separator block, and the Spacer block.

Separator

Separator inserts an <hr /> into the page, with some minimal styles to make it look nice. Themes can then add new styles, or restyle the default to get some fancy alternatives, like this:

The Separator block is a great way to break up sections in a page.

Spacer

The Spacer block is an abomination, but I love it. It’s just an empty space. Think spacer gif, but spacer div. It’s terrible, but oh, oh so useful. I can increase space between elements without having to write any custom CSS. It empowers folks that are visual, but not technical. Combine it with Columns and you can almost pretend that you’re using a grid!

(It is, at the very least, hidden from screen readers.)

Okay but what does it look like?

With those in place, let’s check out my homepage.

Almost perfect. It’s bold, streamlined, and features plenty of cute cats. The only issue that caught my eye is the gap of white between the page content and the footer, which I can fix with some CSS added into WordPress’s Customizer tool:

.home .footer-nav-widgets-wrapper {
    margin-top: 0;
}

Not too bad, considering this is the first bit of CSS I’ve had to write for my homepage layout.

How about the old editor?

Out of curiosity, I tried to recreate my homepage using the Classic Editor plugin, which restores the old WordPress editing interface. Since I used some of my favorite plugins on my block editor site, I decided it was only fair to leverage plugins on my classic site. I installed
Shortcodes Ultimate, a plugin offering over 60 shortcodes to improve the WordPress editor. It has a good shortcode picking interface, great documentation, and in my opinion, is one of the best shortcode plugins the WordPress community has to offer.

This wasn’t fun. No shortcode interface will make the experience worth it to me, when I could use Gutenberg. One misplaced bracket, and I’ve borked my site. It takes a whole lot of time. And, I almost always need to write a bunch of custom styles to get it to work with my theme.

With our homepage complete, let’s move on to some interior pages. There are a couple other blocks, and combinations of blocks, that can help me build out the rest of my site.

Cover Block

One of the earliest complex blocks offered in the new WordPress editor was the “Cover” block, which can be used for banners and hero images:

Originally, it only allowed you to add an image or video, headings, and paragraphs, but the requirements have recently been loosened so you can add whatever blocks you like. This can lead to some unique layout possibilities.

Take, for example, a “Teams” section on our About page. We could use columns to make a simple layout, like this:

But if we have better images, we could explore using Cover to create more visual impact:

Let’s say we didn’t have any staff images, or they’re all poor quality and weirdly cropped, which is… not an usual occurrence! We can forego images altogether and instead, use the new gradient picker in Cover and use that to create visual impact:

Explore third-party blocks

Like CoBlocks’s gallery blocks, many third-party WordPress plugins can enhance your site and allow you to create a better experience for your visitors.

Accordions

Let’s say this rescue organization has some FAQs. Rather than creating a wall-of-text, we could use an accordion block to organize the content for easier browsing:

Grids

If columns aren’t adequate for achieving the layout you’re looking to build, you could try the Grids plugin by Evolve, which comes with a “build your own grid” feature:

I can use this block to make a more visually interesting landing page for the “Get Involved” section, which only exists to link out to its child pages:

Typography

You can also use plugins like CoBlocks and Kioken Blocks to customize your site’s typography, opening up the possibilities for a truly from-scratch site design. And I have to admit, as someone who makes web software, the idea of giving full typographic control to users terrifies me… but as a designer, I absolutely love this feature! ????

With these tools, it won’t take long to finish my website.

Tons of new possibilities

Mix and match to create beautiful, art-directed experiences using blocks. You can look for plugins that support and build on the new editor, or specifically download individual blocks in the new WordPress block directory (just beta launched!).

Unsure of how to combine blocks to make an impact? A couple of plugins like Atomic Blocks, Kioken Blocks, and Ultimate Addons for Gutenberg include pre-curated layouts you can quickly add to your own sites. These layouts are already art directed, so you can choose the one that creates the biggest impact on your own audience.

Explore, and share your results!

About the author

Mel Choyce is a wicked awesome product designer based in Boston, Massachusetts. Not only is Mel a WordPress Core Committer and former Release Lead, she is a regular core contributor and speaks frequently at WordCamps on design, typography, and user experience.

When Mel isn’t designing products at Automattic, she enjoys cold brew coffee, craft beer, and rocking out in her band. Say hi to her on Twitter at @melchoyce, and visit her site at choycedesign.com.

More articles by Mel

Jina Anne silences the night to talk about how we talk about Design Systems. Can the language we use impact the effectiveness of the solution? Fear not, if mighty dread has seized your troubled mind. Design systems of great joy we bring to you and all mankind.

Ooh, clickbaity title. Why on earth would I, a self-proclaimed “design systems advocate”, say there is no design system? Yes, I’m being a little tongue-in-cheek. Maybe I just wanted an excuse to use the “there is no spoon” gif. But I do have an actual point, so bear with me.

Design systems as a “thing” vs design systems as a methodology

Recently I tweeted my thoughts on why I have been tending to use design systems in plural form (rather than using an article like “a” or “the” in front of it). During my time at Salesforce when our team was called “Design Systems” and my role was “Lead Designer, Design Systems”, I would get asked “Why is it plural? We only have one.”.

My thoughts:

I liked my title at Salesforce as “Lead Designer, Design Systems”.

People asked, but it’s just one. Why plural?

“A design system” or “The design system” makes people think of a deliverable artifact/library.

But it’s ongoing design systems work. Process improvement & workflows.

— design systems jina (@jina) December 12, 2019

Lately, I’ve been thinking a lot about the way we talk about design systems, including the confusion and negativity that can come along with it. Amélie Lamont gave a talk in 2018 called “The Language of Design”, and in it, she talked about the way we talk about design systems and design itself from a “jargony point of view”. She argues that design is technically problem-solving.

I definitely agree. People get caught up in “design” as the actual role or action of designing and have even taken issue with the term “design systems” for this very reason (and have suggested it be more focused on code). I don’t think it really does us a good service to just swap out one role for the other. And… is it even about the role?

For other folks, which I include myself, we see design as a larger effort that involves the end-user experience (which includes usability, accessibility, performance, etc) as well as having a huge impact on the business. This includes code.

But really, it should all be focused on people. I like Mina Markham’s definition of what makes for good art direction in design systems:

Art direction is progressive. Localized. Cross-functional. Inclusive. Systematic.

Mina Markham

You’ll notice that the emphasis of what she speaks about is on people.

So in the design systems work we do, you often think of a style guide. Or a component library. Or a Sketch UI Kit. And there are arguments on whether either of those things can be called a design system if it doesn’t include this other thing or that other thing. We even talk about whether design systems are products or are more of a service. My take? The word “design” and “system” used in combination together literally just means to systemize your design (and in my world view that is more about the overall experience). And so if for you that means a Sketch UI Library, then you do you! My point is I think there is too much focus on the deliverables in the first place.

I touched on this briefly very recently:

Something I’ve been thinking a lot about is how much time we spend on making beautiful design system websites. I love looking at them. They’re great. But as our design and engineering tools get closer and closer together, will we come to a point where we don’t need the website? Can our tools surface suggestions for better accessibility, localization, performance, and usability, because our design system is baked into the tools? Just a thought.

Quote from post in Smarter Design Systems Tools

Invisible Design Systems?

So this is something I am striving for in 2020 — in what ways can we improve our collaboration, remove any proverbial gaps between design and engineering (not just bridge them), and have more meaningful conversations around the work we do? I don’t have any wrong or right answers here, but I am looking forward to seeing this progress in our field.

Design tools are bringing in smarter, automated ways to check for color contrast and other accessibility issues that can be detected early on. Sketch just announced their Assistant feature planned for 2020, which will check for your visual design discrepancies. And some design tools are using real code to be used in your product.

Engineering tools are advancing every day as well. I was just attending Flutter Interact recently, which was an event held by Google about their Flutter UI toolkit. It previously enabled you to get apps built for native platforms like Android and iOS, from one code base, and now has also announced their support for desktop and web. The push at this year’s event was focused on making this approachable for creatives (with their integrations into tools like Adobe XD. It really does feel like design and engineering tools are coming closer and closer together. And that’s all really cool and exciting.

However, I have to tell you: a lot of the time that I’m working in design systems, I’m not even touching a design tool. Or coding. Rather, it’s a lot of people-focused work: Reviewing. Advising. Organizing. Coordinating. Triaging. Educating. Supporting. That’s a lot of invisible systems work right there. (I use “invisible” here to mean there is not a direct tangible object in some of this work, though it all does serve the end-user through the product outcomes).

Designed objects are the fruit of invisible systems.

Amélie Lamont

This definitely is not me saying “don’t build a style guide” or “don’t make a Sketch UI Kit”. Use whatever works best for your organization. But this essentially is a plea to always put the focus on the people using your products. And, think about design systems as more of a methodology. A shining example of this way of designing systems is the newly released Encore from Spotify. I had the opportunity to see this revealed at Design Systems London, and they just published a post on it recently.

What’s different about Encore is that it isn’t a single monolithic thing. It’s a framework that brings Spotify’s existing design systems under one brand—a “system of systems.”

Source: Reimagining Design Systems at Spotify

This design systems work is not about one style guide website and instead focuses on the needs across several systems that are connected. Design Tokens help this to be a reality. Needless to say, I’m a big fan.

Love for your community

Design system principle #4: Favor community over control.

— Nathan Curtis (@nathanacurtis) March 23, 2017

When you’re doing design systems work in your organization, you are actually building a community. This can involve shared language and nomenclature, an aligned purpose, and better, closer collaboration. It doesn’t have to be a “style police” situation (I actually very much dislike the term “governance”). This can be a joint effort – working together to share the ownership of design systems together.

I was a big fan of the pairing model that we had at Salesforce when I was there. The work we did in design systems informed the work our product designers did. But then the work that the product designers did, in turn, informed the work we did in design systems. It was a very cyclical model and combined Nathan Curtis’s observed models of the Centralized Team and the Federated Contributors.

From my experience, I have found that great design systems teams have hybrid skillsets. Whether that is having actual hybrid designer/engineers on the team, or just ensuring that those skillsets are represented across the team, it’s important to have the perspectives of design, engineering, product, content, accessibility, and more.

I think that part of a designer’s role – and not even a designer. Anybody who uses the design system by nature of what a design system is – it’s the conglomeration of all the disciplines. Some code, some design, some product knowledge, some writing. And what that means is I think everybody on the team has to approach it with some humility.

Dan Mall

Kim Williams spoke recently in her talk, Start with your Brand Purpose, on Design Systems Love:

Love is patient. With design systems, …it’s a marathon and not a sprint. …this is a long game and it is a labor of love. And love is kind. We support everyone through change. Internally change is so hard. How do you help engineers work in a different way, how do you help PMs think strategically and embrace a new definition of analytical, how do you make in-roads with marketing so that they’re comfortable with you talking about brand and that you’re comfortable with marketing talking about user experience? How do you really, really build those relationships up through empathy. …the onus is on us to educate, to facilitate, to help others understand, to speak the language, to be that bridge, to be that connector, to be that catalyst for our companies. It always trusts, always hopes, always perseveres. Never fails. I love this because there’s a resiliency that we need to have, a resilience when we go through this.

Kim Williams

I love, love, love that.

And so while I still think it’s fun to explore new tools and get really excited about certain processes, at the end of the day, (in my most humble opinion), the best design systems teams are not just hybrid teams — they are also teams that work and supports each other really well, thus producing amazing user-centered work.

So, my suggestion for the coming year is to perhaps move away from thinking of design systems as an actual thing (especially when it comes to the negative perception of spending time on them) and more as a way of working better, more efficiently, and more creatively so that we can build great experiences for our users. I like to repeat in my work, Design Systems are for people, because it is a call to cherish, support, and empower the people you serve (both internally and externally).

Happy holidays!

About the author

Jina is a design systems advocate and coach. At Amazon, Jina was Senior Design Systems Lead. At Salesforce, she was Lead Designer on the Lightning Design System. She led the CSS architecture and style guide for the Apple Online Store. She’s also worked at GitHub, Engine Yard, Crush + Lovely, and Memphis Brooks Museum of Art, and more. She developed projects with W3C, Mass.gov, FedEx, etc.

Jina coauthored Design Systems Handbook, Fancy Form Design, and The Art & Science of CSS. She’s published several articles. She’s spoken at conferences including Adobe MAX. Print Magazine featured Jina as a leading San Francisco creative.

More articles by Jina

Divya Sasidharan calls into question the trade-offs often made between security and usability. Does a secure interface by necessity need to be hard to use? Or is it the choice we make based on years of habit? Snow has fallen, snow on snow.

Security is often synonymous with poor usability. We assume that in order for something to be secure, it needs to by default appear impenetrable to disincentivize potential bad actors. While this premise is true in many instances like in the security of a bank, it relies on a fundamental assumption: that there is no room for choice.

With the option to choose, a user almost inevitably picks a more usable system or adapts how they interact with it regardless of how insecure it may be. In the context of the web, passwords are a prime example of such behavior. Though passwords were implemented as a way to drastically reduce the risk of attack, they proved to be marginally effective. In the name of convenience, complex, more secure passwords were shirked in favor of easy to remember ones, and passwords were liberally reused across accounts. This example clearly illustrates that usability and security are not mutually exclusive. Rather, security depends on usability, and it is imperative to get user buy-in in order to properly secure our applications.

Security and Usability; a tale of broken trust

At its core, security is about fostering trust. In addition to protecting user accounts from malicious attacks, security protocols provide users with the peace of mind that their accounts and personal information is safe. Ironically, that peace of mind is incumbent on users using the security protocols in the first place, which further relies on them accepting that security is needed. With the increased frequency of cyber security threats and data breaches over the last couple of years, users have grown to be less trusting of security experts and their measures. Security experts have equally become less trusting of users, and see them as the “the weakest link in the chain”. This has led to more cumbersome security practices such as mandatory 2FA and constant re-login flows which bottlenecks users from accomplishing essential tasks. Because of this break down in trust, there is a natural inclination to shortcut security altogether.

Build a culture of trust not fear

Building trust among users requires empowering them to believe that their individual actions have a larger impact on the security of the overall organization. If a user understands that their behavior can put critical resources of an organization at risk, they will more likely behave with security in mind. For this to work, nuance is key. Deeming that every resource needs a similarly high number of checks and balances diminishes how users perceive security and adds unnecessary bottlenecks to user workflows.

In order to lay the foundation for good security, it’s worth noting that risk analysis is the bedrock of security design. Instead of blindly implementing standard security measures recommended by the experts, a better approach is to tailor security protocols to meet specific use cases and adapt as much as possible to user workflows. Here are some examples of how to do just that:

Risk based authentication

Risk based authentication is a powerful way to perform a holistic assessment of the threats facing an organization. Risks occur at the intersection of vulnerability and threat. A high risk account is vulnerable and faces the very real threat of a potential breach. Generally, risk based authentication is about calculating a risk score associated with accounts and determining the proper approach to securing it. It takes into account a combination of the likelihood that that risk will materialize and the impact on the organization should the risk come to pass. With this system, an organization can easily adapt access to resources depending on how critical they are to the business; for instance, internal documentation may not warrant 2FA, while accessing business and financial records may.

Dynamically adaptive auth

Similar to risk based auth, dynamically adaptive auth adjusts to the current situation. Security can be strengthened and slackened as warranted, depending on how risky the access point is. A user accessing an account from a trusted device in a known location may be deemed low risk and therefore not in need of extra security layers. Likewise, a user exhibiting predictive patterns of use should be granted quick and easy access to resources. The ability to adapt authentication based on the most recent security profile of a user significantly improves the experience by reducing unnecessary friction.

Conclusion

Historically, security failed to take the user experience into account, putting the onus of securing accounts solely on users. Considering the fate of password security, we can neither rely on users nor stringent security mechanisms to keep our accounts safe. Instead, we should aim for security measures that give users the freedom to bypass them as needed while still protecting our accounts from attack. The fate of secure systems lies in the understanding that security is a process that must constantly adapt to face the shifting landscape of user behavior and potential threats.

About the author

Divya is a web developer who is passionate about open source and the web. She is currently a developer experience engineer at Netlify, and believes that there is a better workflow for building and deploying sites that doesn’t require a server—ask her about the JAMstack. You will most likely find her in the sunniest spot in the room with a cup of tea in hand.

More articles by Divya

Amy Hupe prepares a four bird roast of tasty treats so we can learn how the needs of many different types of users can be served through careful implementation of components within a design system.

Design systems help us to make our products consistent, and to make sure we’re creating them in the most efficient way possible. They also help us to ensure our products are designed and built to a high quality; that they’re not only consistent in appearance, and efficiently-built, but that they are good. And good design means accessible design.

1 in 5 people in the UK have a long term illness, impairment or disability – and many more have a temporary disability. Designing accessible services is incredibly important from an ethical, reputational and commercial standpoint. For EU government websites and apps, accessibility is also a legal requirement.

With that in mind, I’ll explain the four main ways I think we can use design systems to promote accessible design within an organisation, and what design systems can’t do.

1. Bake it in

Design systems typically provide guidance and examples to aid the design process, showing what best practice looks like. Many design systems also encompass code that teams can use to take these elements into production. This gives us an opportunity to build good design into the foundations of our products, not just in terms of how they look, but also how they work. For everyone.

Let me give an example.

The GOV.UK Design System contains a component called the Summary list. It’s used in a few different contexts on GOV.UK, to summarise information. It’s often used at the end of a long or complex form, to let users check their answers before they send them, like this:

Users can review the information and, if they’ve entered something incorrectly, they can go back and edit their answer by clicking the “Change” link on the right-hand side. This works well if you can see the change link, because you can see which information it corresponds to.

In the top row, for example, I can see that the link is giving me the option to change the name I’ve entered because I can see the name label, and the name I put in is next to it.

However, if you’re using a screen reader, this link – and all the others – will just say “change”, and it becomes harder to tell what you’re selecting. So to help with this, the GOV.UK Design System team added some visually-hidden text to the code in the example, to make the link more descriptive.

Sighted users won’t see this text, but when a screen reader reads out the link, it’ll say “change name”. This makes the component more accessible, and helps it to satisfy a Web Content Accessibility Guidelines (WCAG 2.1) success criterion for links which says we must “provide link text that identifies the purpose of the link without needing additional context”.

By building our components with inclusion in mind, we can make it easier to make products accessible, before anyone’s even had to think about it. And that’s a great starting point. But that doesn’t mean we don’t have to think about it – we definitely do. And a design system can help with that too.

2. Explain it

Having worked as the GOV.UK Design System’s content designer for the best part of 3 years, I’m somewhat biased about this, but I think that the most valuable aspect of a design system is its documentation.

(Here’s a shameless plug for my patterns Day talk on design system documentation earlier this year, if you want to know more about that.)

When it comes to accessibility, written documentation lets us guide good practice in a way that code and examples alone can’t.

By carefully documenting implementation rules for each component, we have an opportunity to distribute accessible design principles throughout a design system. This means design system users encounter them not just once, but repeatedly and frequently, in various contexts, which helps to build awareness over time.

For instance, WCAG 2.1 warns against using colour as “the only visual means of conveying information, calling an action, prompting a response or distinguishing a visual element”. This is a general principle to follow, but design system documentation lets us explain how this relates to specific components.

Take the GOV.UK Design System’s warning buttons. These are used for actions with serious, often destructive consequences that can’t easily be undone – like permanently deleting an account.

The example doesn’t tell you this, but the guidance explains that you shouldn’t rely on the red colour of warning buttons to communicate that the button performs a serious action, since not all users will be able to see the colour or understand what it signifies.

Instead, it says, “make sure the context and button text makes clear what will happen if the user selects it”. In this way, the colour is used as an enhancement for people who can interpret it, but it’s not necessary in order to understand it.

Making the code in our examples and component packages as accessible as possible by default is really important, but written documentation like this lets us be much more explicit about how to design accessible services.

3. Lead by example

In our design systems’ documentation, we’re telling people what good design looks like, so it’s really important that we practice what we preach.

Design systems are usually for members of staff, rather than members of the public. But if we want to build an inclusive workplace, we need to hold them to the same standards and ensure they’re accessible to everyone who might need to use them – today and in the future.

One of the ways we did this in my team, was by making sure the GOV.UK Design System supports users who need to customise the colours they use to browse the web. There are a range of different user needs for changing colours on the web. People who are sensitive to light, for instance, might find a white background too bright. And some users with dyslexia find certain colours easier to read than others.

My colleague, Nick Colley, wrote about the work we did to ensure GOV.UK Design System’s components will work when users change colours on GOV.UK. To ensure we weren’t introducing barriers to our colleagues, we also made it possible to customise colours in the GOV.UK Design System website itself.

Building this flexibility into our design system helps to support our colleagues who need it, but it also shows others that we’re committed to inclusion and removing barriers.

4. Teach it

The examples I’ve drawn on here have mostly focused on design system documentation and tooling, but design systems are much bigger than that. In the fortuitously-timed “There is No Design System”, Jina reminds us that tooling is just one of the ways we systematise design:

…it’s a lot of people-focused work: Reviewing. Advising. Organizing. Coordinating. Triaging. Educating. Supporting.”

To make a design system successful, we can’t just build a set of components and hope they work. We have to actively help people find it, use it and contribute to it. That means we have to go out and talk about it. We have to support people in learning to use it and help new teams adopt it. These engagement activities and collaborative processes that sit around it can help to promote awareness of the why, not just the what.

At GDS, we ran workshops on accessibility in the design system, getting people to browse various web pages using visual impairment simulation glasses to understand how visually impaired users might experience our content. By working closely with our systems’ users and contributors like this, we have an opportunity to bring them along on the journey of making something accessible.

We can help them to test out their code and content and understand how they’ll work on different platforms, and how they might need to be adjusted to make sure they’re accessible. We can teach them what accessibility means in practice.

These kinds of activities are invaluable in helping to promote accessible design thinking. And these kinds of lessons – when taught well – are disseminated as colleagues share knowledge with their teams, departments and the wider industry.

What design systems can’t do

Our industry’s excitement about design systems shows no signs of abating, and I’m excited about the opportunities it affords us to make accessible design the default, not an edge case. But I want to finish on a word about their limitations.

While a design system can help to promote awareness of the need to be accessible, and how to design products and services that are, a design system can’t make an organisation fundamentally care about accessibility.

Even with the help of a thoughtfully created design system, it’s still possible to make really inaccessible products if you’re not actively working to remove barriers. I feel lucky to have worked somewhere that prioritises accessibility. Thanks to the work of some really brilliant people, it’s just part of the fabric at GDS. (For more on that work and those brilliant people, I can’t think of a better place to start than my colleague Ollie Byford’s talk on inclusive forms.)

I’m far from being an accessibility expert, but I can write about this because I’ve worked in an organisation where it’s always a central consideration. This shouldn’t be something to feel lucky about. It should be the default, but sadly we’re not there yet. Not even close.

Earlier this year, Domino’s pizza was successfully sued by a blind customer after he was unable to order food on their website or mobile app, despite using screen-reading software. And in a recent study carried out by disability equality charity, Scope, 50% of respondents said that they had given up on buying a product because the website, app or in-store machine had accessibility issues.

Legally, reputationally and most importantly, morally, we all have a duty to do better. To make sure our products and services are accessible to everyone. We can use design systems to help us on that journey, but they’re just one part of our toolkit.

In the end, it’s about committing to the cause – doing the work to make things accessible. Because accessible design is good design.

About the author

Amy is a content specialist and design systems advocate who’s spent the last 3 years working as a Senior Content Designer at the Government Digital Service.

In that time, she’s led the content strategy for the GOV.UK Design System, including a straightforward and inclusive approach to documentation.

In January, Amy will continue her work in this space, in her new role as Product Manager for Babylon Health’s design system, DNA.

More articles by Amy

Drew McLellan puts the chairs up on the tables, sweeps the floor, and closes off our season, and indeed the entire 24 ways project with a look back at what it’s meant to run this site as a site project, and what impact side projects can have on the work we do. Will the last one out turn off Christmas the lights?

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Fifteen years ago, on a bit of a whim, I decided it would be fun to have a Web Standards version of something like the Perl Advent calendar. A simple website with a new tip or trick each day leading the readers through December up until Christmas.

I emailed a bunch of friends that kept web design and development themed blogs (remember those?) suggesting the idea and asking if they’d like to contribute. My vision had been that each post would be a couple of paragraphs of information. A small nugget of an idea, or a tip, or a suggestion. What happened was something really amazing. I began to receive really insightful blog posts containing some of the most valuable writing I’d seen online all year.

Look at this piece from Ethan Marcotte on Centered Tabs with CSS, or this detailed piece on scripting block quotes from Jeremy Keith. I was blown away, and the scene was set.

Collaboration

What I hadn’t anticipated in 2005 was that this little side project would turn into a fixture of the industry calendar, would introduce me to a raft of field experts, and would have me working with an eclectic team of collaborators for fifteen long seasons.

And that last point is crucial. I’ve by no means produced this alone. Rachel Andrew has been a constant supporter in helping each year to see the light of day and producing our ebooks. After a couple of years, Brian Suda stepped in to help me plan and select authors. In 2008, I managed to persuade Tim Van Damme to replace my very basic site design with something altogether more fitting. In 2010, Anna Debenham came on board initially to help with the production of articles, but rapidly became a co-producer working with me on all aspects of the content. Owen Gregory joined up that same year to help with the proofing and editing of articles, and for many years did a fantastic job writing the home page article teasers, which are now but a shadow of their former selves.

Also in 2010, we produced a book in collaboration with Five Simple Steps and raising funds in the memory of Remy and Julie’s daughter, Tia Sharp.

In 2013, Paul Robert Lloyd stepped up to the plate to provide us with the design you see today, which not only subtly shifts colours between each day, but across the years as well. Compare the reds of 2005 to the purples of 2019, and the warm tones of a Day 1 to its correspondingly cool Day 24. It’s a terrific piece of work.

In 2014 we won a Net Award for Best Collaborative Project at a fancy ceremony in London. Many past authors were there, and as it was an aware for our collaborative efforts, we all posed with the glassware for photos.

Looking back, looking forward

But even I, Sea Captain Belly Button am not enough of a navel gazer to just be writing an article just about this website. As we draw our fifteenth and final year to a close, it’s important to reflect on what can be learned. Not from the articles (so much!) or from the folly of committing to a nightly publishing schedule for a month every year for fifteen years (don’t do it!) but from the value in starting something not because you have to, but just because you want to. From scratching an itch. From working with a friend just because you love spending time with them. Or for doing something because you see the opportunity for good.

As web designers and developers, we have the opportunity to turn the skills we use in our profession to so many different purposes. In doing so you never know what good might come from it.

Seeing the good

This week I asked around to find out what good others have seen from their side projects. Long time 24 ways contributor Simon Willison had this to say:

Basically every job I’ve ever had relates back to a side-project in some way

— Simon Willison (@simonw) December 17, 2019

Simon went onto explain how it was a website side project that got him his first job in tech. After that, his personal blog lead him to getting a job at Lawrence Journal-World where he created Django. On his honeymoon, Simon and his new wife (and 24 ways contributor) Natalie Downe created Lanyrd, and Simon’s more recent Datasette project landed him a JSK Fellowship at Stanford. That’s an impressive record of side projects, for sure.

Others had similar stories. My good friend Meri Williams is currently CTO of challenger bank Monzo, as well as being a trustee at Stonewall and Chair of The Lead Developer conference.

I got asked to write the book you tech reviewed off the back of a Meetup talk.

Chairing @TheLeadDev has led to me getting to hire & work with so many new brilliant people, as well as getting me multiple CTO gigs (both perm & interim)

Got the gig chairing Lead Dev after meeting @RuthYarnit at a dev meet-up in the basement of a pub in Reading (which I think @drewm you also spoke at / introduced me to!)

Leading LGBTQ employee network at P&G eventually led to my applying for board role at Stonewall

— Meri Williams ???????????? (@Geek_Manager) December 18, 2019

Again, an impressive list of achievements, and I’m sure both Simon and Meri would have eventally found other routes to their individual success, but the reality is they did it through side projects. Through being present and active, contributing a little to their communities, and receiving so much more back in return.

Of course, not all projects have to be directly related to the web or software to be fulfilling. Of course they don’t. Mark Small and Jack Shoulder embraced their love of a good rear end and created MuseumBums, informally cataloging perfect posteriors for your perusing pleasure. On its success, Mark says:

Ok! We’ve been profiled in the Cambridge Independent, the Sun and the Metro; raised money for Prostate Cancer UK; created a little community of museum fans who aren’t afraid to be a bit silly online; and we’ve got a list of big ideas for developing our ????????️???? offer further! ????

— Marky Smallstice ???????????? (@thehistoryb0y) December 17, 2019

Jack adds:

We’ve also got a shout out on @BBCRadio4 and helped a beloved museum achieve record numbers of visitors.

Wow. It’s been a *year*

— Jack Frost (@jackshoulder) December 17, 2019

I had so many heartwarming responses to my request for stories, I really recommend you go over to the thread on Twitter and read it. It’s been one of my favourite set of replies in a long time.

Focussing on what’s important

As the years progressed, more and more publications sprang up both at Christmas and throughout the year with how-to articles explaining techniques. As a natural response, 24 ways started mixing up solution-based articles with bigger picture takes on a wider range of topics, but always with a practical takeaway to impress your friends.

After the embarrassment of white dudes that dominated the early years, we actively sought to open the opportunity to write to a wider and more diverse range of experts. While I don’t think we ever got as much racial diversity in our lineup as I would have liked to have achieved, I’m very proud that each season has been closely gender-balanced since 2012. This is something that was never forced or remotely hard to achieve, all it took was an awareness of the potential for bias.

Calling time

With all the benefits that side projects can bring, it’s also important to be mindful of downsides. Not every project will take flight, and those that do can also start to consume valuable time. That’s fine while it’s fun and you’re seeing the benefits, but it’s neither fun or healthy long-term to have no time away from something that might otherwise be your job.

Spending time with family, friends, and loved ones is equally important especially at this time of year. Just as anyone who does a lot of sport or fitness will tell you about the value of rest days between your activities to let the body recover, time away from ‘work’ is important to do the same for your brain.

Having run this site every Christmas for 15 seasons, it’s time to take a breather and give it a rest. Who knows if we might return in the future, but no promises. It’s been a good run, and an absolute privilege to provide this small tradition to the community I love.

So from me and the whole 24 ways family, Happy Christmas to all, and to all a good night.

About the author

Drew McLellan is a developer and content management consultant from Bristol, England. He’s the lead developer for the popular Perch and Perch Runway content management systems, and public speaking portfolio site Notist. Drew was formerly Group Lead at the Web Standards Project, and a Search Innovation engineer at Yahoo!. When not publishing 24 ways, he keeps a personal site about web development, takes photos, tweets a lot and tries to stay upright on his bicycle.

More articles by Drew

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