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How Speech Analytics Helps Improve Coaching/Training

Data-driven guidance provides a better agent and customer experience.




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2023 Speech Industry Award Winner: SyncWords Leads in Live Captioning, Dubbing, and Subtitling

The New York-based company reportedly last year captioned and subtitled more than 15 million minutes in video on-demand, processed more than 500,000 minutes of content with speech recognition, and live-captioned more than 300,000 minutes of events.




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2023 Speech Industry Award Winner: Speechmatics Inches Closer Toward a Universal Translator

Speechmatics, a provider of automatic speech recognition software based on recurrent neural networks and statistical language modeling, is on a mission to make its speech-to-text technology usable by 70 percent of the world's population in the next three years.




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2023 Speech Industry Award Winner: SoundHound AI Brings Speech Breakthroughs to the Mainstream

SoundHound AI, based in Santa Clara, Calif., this year launched, among other things, Chat AI, a voice-enabled digital assistant with generative artificial intelligence; and Smart Answering, which uses voice AI to handle inbound customer calls.




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2023 Speech Industry Award Winner: Resemble AI Fights for Responsible Use of Voice Clones

Resemble AI, providers of a platform that uses generative AI to create realistic-sounding voices, in July released Resemble Detect, which can validate the authenticity of audio data to expose speech deepfakes in real time .




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2023 Speech Industry Award Winner: ReadSpeaker Embeds TTS in Many More Platforms

With almost 25 years of experience in developing text-to-speech solutions, ReadSpeaker today offers one of the largest selections of expressive, humanlike voices in the industry.




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2023 Speech Industry Award Winner: OpenAI and Its ChatGPT Upended Everything

When it comes to new technologies, few have had as much of an impact as generative artificial intelligence, ushered in by OpenAI in November 2022 with its ChatGPT launch.




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2023 Speech Industry Award Winner: NVIDIA Is Making Voice AI Better for Almost Everyone

NVIDIA saw blowout second-quarter results, surging margins, and incredible demand, which prompted one analyst from Constellation Insights to conclude that "it's clear the company has little competition and a lot of pricing power."




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2023 Speech Industry Award Winner: Microsoft?s VALL-E Breaks the Mold in AI Training

VALL-E, one of Microsoft's latest forays into artificial intelligence, is a transformer-based text-to-speech model that can re-create any voice from just a three-second sample clip.




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2023 Speech Industry Award Winner: ID R&D Pioneers Liveness Detection

ID R&D, a New York-based provider of liveness detection and voice biometrics, has quickly become a leader in addressing AI-powered fraud by combining passive facial liveness and voice anti-spoofing technologies.




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2023 Speech Industry Award Winner: D-ID Gives a Human Face and Voice to AI

D-ID, an Israeli company founded in 2017, is providing superpowers to individual creators and businesses alike, uniquely enabling them to transform any picture into an interactive video in seconds.




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The Top Speech Technologies and Vendors: The 2023 Speech Industry Awards

AI, AI, and more AI: The technology is disrupting everything, and it's found everywhere in our speech industry achievements for 2023.




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Tips for Reviewing Voicebot Vulnerability

How companies can help users feel safe by better securing voice assistant data.




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2024 Vertical Market Case Studies: Speech Technology in Warehousing/Distribution

Voice brings accuracy and speed to Henry Schein's operations.




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2024 Vertical Market Case Studies: Speech Technology in Waste Management

Republic Services hauls in employee improvements with speech analytics.




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2024 Speech Industry Award Winner: Voiceitt Passes Inclusivity Milestones

Voiceitt, an Israeli provider of speech recognition for nonstandard speech, seeks to disrupt the voice accessibility market.




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2024 Speech Industry Award Winner: SoundHound Drives Voice AI?s Expansion

The company is building toward a vision of a voice commerce ecosystem that enables consumers to access goods and services through natural conversation.




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2024 Speech Industry Award Winner: Sonde Health Soars for the Air Force

Boston-based Sonde Health has positioned itself as a leader in voice-based health monitoring, and the U.S. military has taken notice.




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2024 Speech Industry Award Winner: Sanas Brings Clarity to Contact Center Interactions

Thanks to this Palo Alto, Calif.-based provider of real-time speech understanding technology, agents have a choice in how they're heard and can proudly hold on to their unique voice characteristics.




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2024 Speech Industry Award Winner: PolyAI Optimizes Conversational AI for Contact Centers

PolyAI continues to redefine what's possible with voice-first, artificial intelligence-powered automation in contact centers.




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2024 Speech Industry Award Winner: OpenAI Breaks More Molds with Voice Introductions

in yet another groundbreaking move, the San Francisco-based company gave ChatGPT a voice last September.




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2024 Speech Industry Award Winner: Kardome Is Making Cars More Driver-Friendly

Cars are becoming better listeners, and one company driving that change is Israeli startup Kardome, whose system can reportedly capture and identify up to six speakers in three seat rows.




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2024 Speech Industry Award Winner: ElevenLabs Is Dubbed a Leader in Automatic Speech Translation

The company's first product, AI Dubbing, enables users to automatically translate any speech into up to 20 other languages while maintaining the original speakers' voice qualities.




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2024 Speech Industry Award Winner: Capacity Deepens Voice and Contact Center Capabilities with Acquisitions

AI software company Capacity has been on an acquisition spree over the past year or so, grabbing up a number of fairly prominent speech technology vendors to expand its contact center capabilities.




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2024 Speech Industry Award Winner: aiOla Speaks Your Business? Unique Language

Speech technologies have typically had a hard time understanding jargon, abbreviations, and acronyms, but Israeli startup aiOla is changing all that.




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The Top Speech Technologies and Vendors: The 2024 Speech Industry Awards

Artificial intelligence is now integral to speech technology, a fact reflected by our winning vendors.




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A Q&A with Verint CEO Dan Bodner

Dan Bodner, Verint chairman and CEO, sat down for a far-reaching interview with DestinationCRM.com during the Verint Engage 2024 conference in Orlando, Fla., answering questions on everything from the growth and future of the company to the outlook for the contact center industry. (Featured on DestinationCRM.com.)




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How AI Is Transforming Self-Service

Customers show a preference for helping themselves when self-service apps are up to it.




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Deepfakes Will Remain a Real Concern

As technology-driven trickery becomes harder to detect, intent looms large.




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Microsoft Turbocharges Voice Capabilities in Windows 11

The software giant is hard at work bringing voice features to more PCs.




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What Should You Do About GenAI in the Contact Center?

Plan for both the short term and the long term.




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Searchable CAs Will Make Conservational AI More Convenient

As conversational assistants proliferate, they'll become harder to discover.




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Speech Industry Award Winners Fuel a Market on the Rise

Their efforts in the past year have left an indelible mark on the entire speech industry, brought the technology to new heights and new markets, and generated a lot of buzz along the way.




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Standards for Openness in AI Models: The Model Openness Framework

Here's how to ensure these tools can be used in mission-critical applications




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Solving Voice AI Latency Could Herald an Entirely New Human-Computer Interaction

Ultra-low latency voice AI technology, which can generate speech in just 25 milliseconds, could transform human-machine interaction across industries while potentially reducing screen time and making digital interactions more natural.




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Voice Recognition Market to Grow 15 Percent Through 2033

Evolve Business Intelligence valued the voice recognition market at $9.7 billion last year.




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The Best CRM Software and Solutions: The 2024 CRM Industry Leader Awards

CRM magazine has named its five picks in 11 categories, pointing the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales. (Featured on DestinationCRM.com.)




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ABR Previews Single Chip Solution for Speech Recognition

Applied Brain Research's self-contained, single-chip speech recognition solution?can perform real-time low latency automatic speech recognition.




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HitPaw Edimakor Win 3.2.3 Unveils AI Avatar and Talking Photo with Lip Sync

HitPaw's latest Edimakor release offers additional customization and personalization.




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SyncWords Is Now on AWS Marketplace

SyncWords makes its Live AI Captioning and Dubbing available via AWS Marketplace.




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Canary Speech Receives Patent for Paired Neural Networks Technology

Canary Speech's Paired Neural Networks Technology is a form of voice biomarker technology that identifies subtle shifts in an individual's voice by analyzing it against previous samples from the same person.




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AI Agents Market to Be Worth $47.1 Billion by 2030

MarketsandMarkets projects 44.8 percent CAGR for the AI agent technology market over the next six years.




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PolyAI Partners with OpenTable for Voice AI

PolyAI and OpenTable are offering enterprise restaurants and diners reservation support using voice AI.




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Adobe Podcast Taps Wistia for Its AI-Powered Enhance Speech API

Adobe partnership brings professional-quality audio to Wistia customers.




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Smart Speaker Market to Grow by $50.8 Billion Through 2028

Technavio projects 34 percent CAGR for smart speakers driven by voice commerce and smart home popularity.




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Wispr Raises $12 Million and Launches Wispr Flow to Replace Keyboards With Voice

Wispr Flow provides voice dictation that works in every app on Macs with auto-edits and AI commands.




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Twilio Integrates with OpenAI?s Realtime API for Building Conversational AI Applications

The integration of OpenAI with Twilio's Communications APIs will enable developers to create voice experiences. (Featured on SmartCustomerService.com.)




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Wondercraft Launches Director Mode

Wondercraft's new Director Mode feature gives users greater control over AI-generated voice content.




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Open Dental Partners with Bola

Open Dental has integrated Bola's AI voice solution into its practice management solution.