r ASK TONY: Why won't Tesco Bank do more to help a deaf person? By www.dailymail.co.uk Published On :: Wed, 27 Nov 2019 09:44:47 GMT My Tesco credit card has been blocked since January. I am a deaf lip-reader so cannot contact the bank by phone. I wrote asking if we could communicate by different means but was refused. Full Article
r Can my mother continue to pay my children's school fees now I have power of attorney? By www.dailymail.co.uk Published On :: Thu, 28 Nov 2019 09:00:48 GMT I have taken over the management of my mother's finances under a power of attorney which she granted. She used to pay my children's school fees. Can I continue to make these payments? Full Article
r What are your consumer rights on Black Friday? By www.dailymail.co.uk Published On :: Fri, 29 Nov 2019 10:00:28 GMT Black Friday might be over-hyped, but there are still some great deals to be had. So if you are tempted, what should you look out for and what are your rights? Full Article
r TONY HETHERINGTON: Watchdog is dead loss for victims of funeral scam By www.dailymail.co.uk Published On :: Mon, 02 Dec 2019 08:23:41 GMT I took out two Equitable Lifecare Limited funeral plans. The sales agent assured us repeatedly that we could cancel the plans at any time. I've tried to cancel them both but have had no reply. Full Article
r Should I cancel my high-interest credit cards I no longer use? By www.dailymail.co.uk Published On :: Tue, 03 Dec 2019 08:37:17 GMT Whether you've got a bad credit history or no credit history to speak of at all, you might find you are forced into applying for credit cards with higher interest rates. Full Article
r ASK TONY: Foster child stole our credit cards now we're paying the price By www.dailymail.co.uk Published On :: Wed, 04 Dec 2019 09:54:25 GMT My wife and I have been foster carers for more than 11 years. In 2017 we fostered a teenage girl for three months. In July I discovered she had stolen two credit cards - Barclaycard and Creation. Full Article
r Can I cancel my Sky direct debit as the bills are in my ex's name? By www.dailymail.co.uk Published On :: Fri, 06 Dec 2019 08:17:40 GMT My ex moved out nine years ago but Sky refused to change the name of our TV and broadband account even though it changed the payment details. I am now moving. What can I do? Full Article
r Should I put my parent's address on a credit card application when I'm a student? By www.dailymail.co.uk Published On :: Fri, 06 Dec 2019 08:19:26 GMT I've lived at multiple addresses over the past few years, but consider my parents' home my 'permanent address', even though I'm at university for six months of the year now. What should I enter? Full Article
r HETHERINGTON: Land Equity offers a 15% return in a year - beware By www.dailymail.co.uk Published On :: Sun, 08 Dec 2019 09:30:48 GMT Land Equity Limited is offering 15 per cent interest on a one-year investment in a Birmingham property development, can you investigate please? Full Article
r ALEX BRUMMER: Labour's recipe for fiscal mayhem shows they have not learned the lessons of the 1970s By www.dailymail.co.uk Published On :: Sun, 08 Dec 2019 23:24:33 GMT Labour promises, such as free broadband and a pensions bailout for women born in the Fifties would eviscerate public finances, destroy our credit rating and lead to a run on the pound. Full Article
r Why does having data turned on rinse the credit on my PAYG phone? By www.dailymail.co.uk Published On :: Tue, 10 Dec 2019 08:32:05 GMT I bought a PAYG smartphone last week and have barely used it but I noticed that the credit has gone down. I read online it could be due to having my data switched on. Why is this? Full Article
r ASK TONY: I paid upfront for line rental - yet Plusnet's pocketed more By www.dailymail.co.uk Published On :: Wed, 11 Dec 2019 09:18:10 GMT In August 2018, I paid line rental a year in advance to Plusnet. It left me to pay £12 per month. In September, it took £56 from my account, which it blamed on a software glitch. Full Article
r My landlord fixed my shower himself and has now removed it completely. Is this allowed? By www.dailymail.co.uk Published On :: Wed, 11 Dec 2019 09:50:21 GMT My shower broke and my landlord decided to fix it himself rather than pay the plumber to do it. He has now completely removed the shower from the wall. Is he legally allowed to do this? Full Article
r I was charged for food I didn't order on Uber Eats By www.dailymail.co.uk Published On :: Fri, 13 Dec 2019 08:42:56 GMT My friend and I decided to order a takeaway from Uber Eats. We started selecting items but changed our minds so left the app. However, I have been charged and Uber refuse to refund me. Why? Full Article
r TONY HETHERINGTON: Help! Revolut robots have £10,000 of my money! By www.dailymail.co.uk Published On :: Sat, 14 Dec 2019 22:01:12 GMT I have an account with Revolut which lets me operate in both euros and sterling. On October 4, Revolut 'temporarily disabled' my account for unspecified 'security reasons'. Full Article
r RUTH SUNDERLAND: The North needs a Boris boost. Otherwise, his new voters won't forgive him By www.dailymail.co.uk Published On :: Mon, 16 Dec 2019 00:54:37 GMT A wave of people in the old Labour heartlands of the North have taken a huge psychological and emotional step by voting Tory for the first time in their lives. They have not done it lightly. Full Article
r ASK TONY: Premium Bond palaver that left me £500 out of pocket By www.dailymail.co.uk Published On :: Wed, 18 Dec 2019 09:10:10 GMT On September 5, I tried to buy Premium Bonds for my new granddaughter. I went online, filled out the forms and paid by debit card. I was then asked to upload documents relating to the child's birth. Full Article
r How can I make sure my work pension is ethical and investing for good? By www.dailymail.co.uk Published On :: Fri, 20 Dec 2019 07:43:49 GMT I have just started a new job and joined the company pension plan. I'd like to take a more active role but I don't know how to find out what I can and can't do and where I should go from there. Full Article
r HETHERINGTON: £2,999 to recoup loss on timeshare? Dream on… By www.dailymail.co.uk Published On :: Sun, 22 Dec 2019 10:28:15 GMT I belonged to the Eze Group timeshare scheme before the owners were jailed. I have now been told Spanish courts have seized €1.3million (£1.1million) from Eze, to be repaid to members. Full Article
r Why was my £900 Help to Buy Isa bonus rejected? By www.dailymail.co.uk Published On :: Mon, 23 Dec 2019 14:45:26 GMT In September my wife and I bought our first home together, neither of us having owned a property before. We both had a Help to Buy Isa with Barclays and each had the same value, £4,000. Full Article
r Your rights when it comes to returning Christmas presents: Consumer Fightback By www.dailymail.co.uk Published On :: Fri, 27 Dec 2019 09:36:00 GMT Have you bought someone a Christmas present they didn't like, received one you've already got, or bought something in the sales and realised it's not quite right? Full Article
r ALEX BRUMMER: The Magnificent SEVEN - why Britain can be the envy of the world in the 2020s By www.dailymail.co.uk Published On :: Fri, 27 Dec 2019 10:19:19 GMT The truth is that, in or out of the European Union, the citizens of the United Kingdom often under-estimate all the terrific things we have going for us. Full Article
r Woodford scandal shows why incoming bank governor needs to reshape the FCA By www.dailymail.co.uk Published On :: Mon, 30 Dec 2019 13:03:00 GMT As a multiple victim of the implosion of the Woodford investment funds, facing heavy losses, I can't but think that the response of Bailey and the FCA to early warnings was dilatory and timid. Full Article
r VICTORIA BISCHOFF has one plea for 2020: Bring back customer service By www.dailymail.co.uk Published On :: Wed, 01 Jan 2020 08:21:10 GMT In just the past ten days I've battled with my home insurer after the price of my policy was hiked by 30 per cent for no reason, chased my old energy supplier for a £174 refund. Full Article
r ASK TONY: My mobile caught fire in the car - but Samsung blames me! By www.dailymail.co.uk Published On :: Wed, 01 Jan 2020 10:26:44 GMT My Samsung phone was only a year old when it spontaneously caught fire in the footwell of my car. I put it there after receiving a phone call, but as I drove off I noticed a strange smell. Full Article
r JEFF PRESTRIDGE: A solid year for equity investment (if you ignore Woodford) By www.dailymail.co.uk Published On :: Sat, 04 Jan 2020 23:02:12 GMT It was a pretty good 2019 for most equity investors, unless you were unlucky enough to be caught up in the Woodford quagmire. Full Article
r TONY HETHERINGTON: My 90-year-old father's £600 fine after tax error By www.dailymail.co.uk Published On :: Sun, 05 Jan 2020 10:49:23 GMT My dad will be 90 next month and has severe health issues. Revenue & Customs wrote saying he no longer needs to submit a tax return. Full Article
r TONY HETHERINGTON: A 12 per cent IOU return? We could both get rich... By www.dailymail.co.uk Published On :: Sun, 05 Jan 2020 11:33:26 GMT I am sending you an investment email I received from Rothco Wills and Estate Planning, offering a minimum of 12 per cent guaranteed return plus bonuses. Who are these people? Full Article
r HAMISH McCRAE: Look out for 2020's five big trends By www.dailymail.co.uk Published On :: Mon, 06 Jan 2020 08:42:48 GMT So what's in store for 2020? It always takes a while for seismic political shifts to feed through into our daily lives, and so it is with the scale of the Tory victory last month. Full Article
r RUTH SUTHERLAND: Tough time ahead at the tills By www.dailymail.co.uk Published On :: Mon, 06 Jan 2020 11:10:06 GMT This year is shaping up to be a white-knuckle ride for the supermarkets. Tesco, Sainsbury's and Morrisons will reveal this week how their trading went over Christmas. It's not likely to be happy reading. Full Article
r How to make the gym work out for you AND your wallet By www.dailymail.co.uk Published On :: Mon, 06 Jan 2020 11:11:19 GMT The start of the year often brings with it a raft of new gym membership sign-ups as we try to shift those extra pounds gained over the festive period. Full Article
r ASK TONY: Scrapped New York trip to care for son but refused refund By www.dailymail.co.uk Published On :: Wed, 08 Jan 2020 09:12:26 GMT My partner and I booked a short break in New York to celebrate my 50th birthday. At the beginning of August, my son was diagnosed with stage 4 Hodgkin lymphoma blood cancer. Full Article
r Sainsbury's turns away a guide dog: Your Equality Act rights By www.dailymail.co.uk Published On :: Wed, 08 Jan 2020 11:20:03 GMT Sainsbury's customer, Rachael Stevens, and her guide dog Pippa, were not allowed into the store, despite clear markings on the dog's livery. Full Article
r How did a fraudster take out a Three mobile contract in my name By www.dailymail.co.uk Published On :: Fri, 10 Jan 2020 08:07:29 GMT I received a letter from a credit recovery company at the end of November demanding £290, which has now risen to £360. Full Article
r My flat is a fire risk so I can't staircase my shared ownership mortgage By www.dailymail.co.uk Published On :: Fri, 10 Jan 2020 09:22:04 GMT I am a shared ownership resident in a London block of flats who recently tried to staircase my mortgage. However, the lender was worried my balcony might be flammable. Now I can't remortgage. Full Article
r Why did Shelter back a squatter in my dad's house? TONY HETHERINGTON investigates By www.dailymail.co.uk Published On :: Sun, 12 Jan 2020 14:30:42 GMT My father bought a house in Stockport, Greater Manchester, in 1971. Several years ago, a tenant tried to seize ownership by claiming squatter's rights. Full Article
r I want to remove my smart meter but have been told I will be charged £150. Why is this? By www.dailymail.co.uk Published On :: Tue, 14 Jan 2020 08:55:33 GMT I moved into a property in October and found it had a first generation smart meter installed. When I asked about having it removed, I was told it would cost £150. Can I not have it removed for free? Full Article
r ASK TONY: We caught car theft on CCTV but insurer still wouldn't pay out By www.dailymail.co.uk Published On :: Wed, 15 Jan 2020 09:13:16 GMT Our leased Range Rover Velar was stolen in October. The police never recovered it because the thieves ripped out its tracker, which was later found thrown in a ditch. Full Article
r TONY HETHERINGTON: I smell a rat in this tale of a criminal tenant By www.dailymail.co.uk Published On :: Mon, 20 Jan 2020 12:39:43 GMT I rented out my late mother's house. I chose Howards Estate Agents to find a suitable tenant in full time employment, but it later became apparent they were not and defaulted on the rent. Full Article
r I work more hours than I invoice for as a freelancer. Should I charge the same when I work less? By www.dailymail.co.uk Published On :: Fri, 24 Jan 2020 08:26:52 GMT I work 10 days a month on a freelance basis so I invoice the agency at the end of the month. I'm taking a two week holiday in February. Should I reduce my invoice or just bill as normal? Full Article
r ASK TONY: We cancelled our Greek villa but insurer refused to pay the bill By www.dailymail.co.uk Published On :: Sun, 26 Jan 2020 00:23:43 GMT My husband and I booked and paid for a villa for a week in Corfu, and invited our four daughters and families to join us at our expense. The villa cost £2,391. We paid £96 for insurance with Get Going. Full Article
r RUTH SUTHERLAND: Klarna's tempting trap By www.dailymail.co.uk Published On :: Mon, 27 Jan 2020 08:50:05 GMT If you are older than about 30, you have probably never heard of Klarna. But for millennials, it is one of those firms, such as Google and Hoover, that is so widely used it has become a verb. Full Article
r Does the time you land or get off the plane count for EU flight compensation? By www.dailymail.co.uk Published On :: Tue, 28 Jan 2020 11:04:10 GMT We were put over the three hour delay time which entitles us to compensation after we landed at Amsterdam, are we still due a payout or is it based on when the plane touches down? Full Article
r ASK TONY: Santander and PayPal refused to refund stolen £450 By www.dailymail.co.uk Published On :: Wed, 29 Jan 2020 09:15:45 GMT Someone has fraudulently opened an account with PayPal using my name. PayPal withdrew £450 from my Santander account. It refunded this, but took it back the following week. Full Article
r BT has left me without internet and I need it for my heart monitor By www.dailymail.co.uk Published On :: Thu, 30 Jan 2020 09:24:08 GMT My mother moved from one flat to another in mid-December. Her broadband stopped working after the move and BT have not fixed it even though she needs it as her heart monitor requires wi-fi. Full Article
r Do you need a transit visa for a connecting flight if you don't leave airport? By www.dailymail.co.uk Published On :: Fri, 31 Jan 2020 07:19:25 GMT One couple turned up at Heathrow Airport for their flight to Pittsburgh, Pennsylvania via Toronto - but were refused boarding for not having a transit visa for Canada. Full Article
r TONY HETHERINGTON: Since your last intervention, Revolut has taken £2,500 from my wife! By www.dailymail.co.uk Published On :: Sun, 02 Feb 2020 13:29:38 GMT I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash? Full Article
r Love Holidays told me I had to pay an extra £1,000 for my hotel By www.dailymail.co.uk Published On :: Mon, 03 Feb 2020 12:29:45 GMT I booked a hotel only reservation through Love Holidays two weeks ago and agreed a price of £1,080 but they have now said it is actually £2,080 and I have to pay. What can I do? Full Article
r ASK TONY: Water torture of our £1,300 bowls club bill By www.dailymail.co.uk Published On :: Wed, 05 Feb 2020 10:41:37 GMT I am the treasurer of a 300-year-old bowling club. In October, I received a water bill for £1,335.29 (£1,220.72 actual plus £114.57 estimated). Bills had previously been about £30 per quarter. Full Article
r How quickly do I need to inform mobile provider if my phone is stolen? By www.dailymail.co.uk Published On :: Thu, 06 Feb 2020 08:23:05 GMT I recently had my phone stolen and within five minutes of losing it, over £200 was spent on Google Play. Neither EE or Google have said they can help me. How can I get my money back? Full Article