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Mastering Rapport: Overcoming Challenges in Digital and In-Person Communication

Rapport is something we all seek, even if we don’t think about it every day. It’s that sense of connection, of feeling understood, and of moving smoothly with others in sync. Whether in our professional lives or at home, rapport matters—and it matters a lot more than we might realize. In today’s fast-paced, digital world, ... Read more

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How to Use Conversation Starters to Make Meaningful Connections

Connecting with others is an essential part of both our personal and professional lives. Whether you’re meeting someone new, looking to break the ice at an event, or aiming to deepen an existing relationship, conversation starters can be more than just a casual question to fill the silence. They can be powerful tools for building ... Read more

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A Guide to Self-Love: From Overcoming Doubt to System-Based Growth

Self-love is a topic we hear about often, but putting it into practice can feel elusive, like trying to hold onto something that keeps slipping away. You know it’s there, but it’s hard to hold on to. The concept of self-love involves valuing oneself and letting go of toxic influences. It’s about stepping back from ... Read more

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How to Get Over Someone: A Step-by-Step Guide to Moving On with Your Life

Breaking up with someone is often one of the most difficult experiences we face. It can feel as though your entire world has shifted, leaving you disoriented and unsure of what comes next. But even amid the pain, a breakup can also be a profound opportunity for growth. This journey—one of rediscovering who you are, ... Read more

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Mastering Stress Management: A Guide to Thriving, Not Just Surviving

Stress is a common experience that can either drive us toward success or hinder our progress if not managed effectively. What if you could understand stress better and turn it into something you can handle and even benefit from? This article will guide you through practical strategies for managing stress by blending effective techniques with ... Read more

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How to Develop Resilience: Key Steps for Thriving Through Adversity

Resilience is the key to transforming challenges into opportunities for personal growth. It’s not just about bouncing back from setbacks—it’s about thriving despite them. Resilience is not something you either have or you don’t. Instead, it is a skill you can cultivate and strengthen over time. In this article, we’ll explore the multifaceted nature of ... Read more

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Dan Hughes on trauma, early child development and attachment

Dan Hughes is a leading authority on dyadic developmental psychotherapy and has integrated recent research on the neurobiology of trauma, early child development and attachment.  

During one of his many trips to Scotland as a guest of Scottish Attachment in Action, Iriss was pleased to video record Dan explaining how the brain reacts to trauma and how an understanding of this process is helpful to foster and adoptive parents as well professionals such as residential care workers and teachers.

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Keeping it Personal: Improving person-centred care

The People Powered Health and Wellbeing Programme (PPHW), delivered by the Health and Social Care ALLIANCE Scotland is contributing towards the Scottish Government’s ambition to create a safe, effective and person-centred health and social care system.

Each of the PPHW programme partners explored different facets of the PPHW aim. The Iriss project – Keeping It Personal (KiP) – explored the use of person-centred approaches when designing improvements to the delivery of health and social care services. 

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We're seeking a talented Service Designer

Iriss is seeking a Service Designer for its Pilotlight programme to support the continued development and delivery of self-directed support (SDS) in Scotland. 

Pilotlight works with co-design teams of people to design pathways to self-directed support.  Now in its fourth year, the Pilotlight programme uses a design approach to demonstrate how to design support for seldom heard groups, provide more personalised and appropriate services and increase the marketplace of support providers.

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The Vision and Strategy for Social Services: progress report

Social Services in Scotland: a shared vision and strategy for 2015-2020 was launched on World Social Work Day in March 2015 by the Social Work Services Strategic Forum.

A progress report summarising the range of work which is underway to implement the strategy has now been published. While this is a five year strategy, it is clear that even at this early stage real progress is being made collectively by all parts of the sector.  

Aileen Campbell, Minister for Children and Young People, who chairs the Strategic Forum, said:

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Pilotlight Evaluation - Invite to Tender

Iriss is seeking to commission an independent Evaluator for its Pilotlight programme to support the continued development and delivery of self-directed support (SDS) in Scotland. 

Pilotlight works with co-design teams of people to design pathways to self-directed support.  Now in its fourth year, the Pilotlight programme uses a design approach to demonstrate how to design support for seldom heard groups, provide more personalised and appropriate services and increase the marketplace of support providers.

read more




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Iriss and the Care Inspectorate explore risk and innovation

In 2015, Iriss launched a joint project with the Care Inspectorate to explore strategic innovation, resilience and risk in the context of the Care Inspectorate’s mandate of scrutiny and improvement.

The project has comprised of an internal staff survey with 108 responses, two workshops with 18 staff members, and has sought to engage the wider Care Inspectorate workforce through the findings. 

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Peer support roles in mental health services

We've published Insight 31 - Peer support roles in mental health services - which was written by Louise Christie, Network Manager (Policy and Development) at Scottish Recovery Network. 

The print version has been newly designed to reflect our new brand and colours. I think you'll agree that it looks rather lovely. Print copies are available on request

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Ministerial visit to Iriss

On 20th July, Mark McDonald, the Minister for Childcare and Early Years paid us a visit at our offices in Glasgow.

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iamsocialwork SUPER:vision Tour Glasgow

iamsocialwork, is a concept that was created by Zoë Betts in 2012, as a newly qualified social worker. It started out as a small, local event in London and has grown into a series of UK-wide events, which offer opportunities for student, recently qualified and qualified social workers to come together to strengthen professional links, peer networks and practice.

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Can SDS support recovery from substance misuse?

Pilotlight says 'Yes!'.

Using a design approach, Pilotlight aims to demonstrate how to design support for seldom heard groups, provide more personalised and appropriate services and increase the marketplace of support providers.

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I Tried the Viral DIY Pool Noodle Decor Hack, and It Couldn't Be Easier

I’m definitely going to do this again! READ MORE...




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The Brilliant Cleaning Hack I Use Every Time I Have a Party

It makes hosting less stressful and more joyful. READ MORE...





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This 215-Square-Foot Houseboat Is So Cozy and Cute Inside (I Want to Move In)

Manon found this tiny boat on Dutch eBay. “I figured it's better than renting an expensive apartment, and it would be a great adventure!” READ MORE...








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Old age doesn’t come alone a case study on the impact of the ageing population on a Scottish local authority’s care at home service.

This research was undertaken by Stuart Fordyce as part of an MSc in Integrated Service Improvement (Health and Social Care) at the University of Edinburgh. It considers the impact of a rapidly ageing population on a Scottish local authority and its attempt to shift the focus to a more contemporary service provision. The aim is to explore what factors are inhibiting the effectiveness of enablement. Using a case study approach the research explored whether: (i) enablement is wholly effective in addressing the increase in current service demands; (ii) the approach adopted by the local authority is undermined as services are now over extended and are attempting to address competing objectives, and; (iii) the paradigmatic change across the sector in the future will materialise if organisations cannot create the capacity and infrastructure to enable change to occur




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Older people from black and minority ethnic backgrounds Accessing health and social care services in south GLasgow

The Advocacy Project works with older people and other groups across Glasgow and Lanarkshire to ensure their voice is heard, their needs met and their legal rights safeguarded. The organisation identified a low take up of their own service by older people from BME communities, which was generally held to reflect the wider picture in Glasgow in relation to health and social work services. This report was commissioned by them to examine barriers to access to services specifically for older people from BME communities in Glasgow South, where there is a high concentration of people from BME communities.




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Exploring family carer involvement in forensic mental health services

While there is a growing body of research about carers’ experiences generally, the needs and experience of those who support individuals in forensic (secure) mental health services (forensic carers) have been neglected Support in Mind Scotland (SiMS) and the Forensic Network commissioned this study from the University of Central Lancashire to examine what they identified as ‘significant gaps and inconsistencies’, focusing in particular on the views and experiences of forensic carers.




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Lives sentenced. Experiences of repeated punishment

Little is known about the effects of repeated imprisonment. Very few research studies have examined how those who are punished by the criminal justice system experience and interpret their sentences. Research that does exist, like my PhD, has largely focused on one single sentence. But people who have served many sentences (in other words, who have long punishment careers), are likely not to experience criminal punishments in isolation, but in the context of their wider lives and previous sentences. The aim of the Lives Sentenced project is to address this gap in the knowledge base by examining the life stories of 35 people with long punishment careers




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Home supervision requirements

Home supervision requirements are a type of legal supervision order at home which is unique to the Scottish system of child legislation. Despite being the most common type of disposal used by the Children’s Hearing little is known about how HSRs work in practice or about its impact on young people and families. Using a multi-method approach that included secondary analysis of the Scottish Children’s Reporter Administration (SCRA) dataset; documentary analysis of social work case files; and in-depth interviews; this research seeks to find out more about the nature, scope and outcomes of HSRs from the perspective of those who are affected the most by this type of compulsory intervention – young people, their parents and social workers.




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Violent and aggressive children. Caring for those who care

The topic of domestic violence is an emotive one conjuring visions of child abuse by parents or carers, or marital violence, in general abuse by men of their wives or partners. According to published police statistics in Scotland for the years of 2012 – 13 male violence of women accounted for 80% of all domestic abuse, and in 2014 over 2,600 children in Scotland were identified as needing protection from abuse. This is particularly concerning since the NSPCC suggests that, for every child who has been identified, there are 8 other children who are at risk but who are ‘under the radar’. These statistics, highlighting the underlying nature of inter-family abuse relationships, i.e. the abuse of less powerful and more vulnerable family members by more powerful adults, undoubtedly account for the majority of the abuse situations within family homes. However this is, sadly, not the whole story. Understanding abuse within a family means recognising the impact of sibling aggression on every family member. It also needs to encompass the growing recognition of child to parent aggression and it is this latter aspect of inter-family relationships with which this article is primarily concerned.




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Leading change in supervison: messages from practice

This report describes the rationale, process and learning from a project led by IRISS which explored the topic of supervision with a group of six partners from across the social services sector. The purpose of this report is to share the learning gathered through the project to provide some evidence, inspiration, and pointers for those interested in improving supervision. Key points from the report can be used to prompt reflection and discussion with teams, to review current supervision practice and to help plan improvements.




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Evaluation of sixteen women's community justice services in Scotland

In 2013-15, the Scottish Government funded 16 projects proposed by criminal justice partners across Scotland to develop community services for women who offend. Developments were based on existing service provision and to ensure changes could be sustained locally at the end of the funding. Funding varied in amount and timeframes. Most of the projects were undertaken by local authority criminal justice social work1 (CJSW) departments with partner providers, including public and third sector agencies. The national evaluation examined how the 16 women’s community justice services (WCJSs) were implemented and to what extent they contributed towards positive outcomes for women. A further aim was to build local capacity for self-evaluation in WCJSs. Findings were drawn from two phases of interviews with practitioners and women, secondary documents, and quantitative data for 1,778 women who were in the WCJSs between April and December 2014. This included outcomes data for 406 women.




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What helps women who have learning disabilities get checked for cervical cancer?

This is a paper produced as part of the PROP2 (Practitioner Research: Outcomes and Partnership) programme, a partnership between the Centre for Research on Families and Relationships (CRFR) at the University of Edinburgh and IRISS that was about health and social care in Scotland. This paper was written by Elaine Monteith from ENABLE Scotland who participated in the PROP2 programme. What this research paper explores: All women are asked to go to the doctor every few years to get a check for cancer but women who have a learning disability don’t go for these checks as often as other women. The paper explore what barriers there are for women attending for checks and also looks at what could be done to encourage women them to attend.




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Harnessing knowledge for innovative and cost-effective practice: the role of the intermediary

Explores how the Institute for Research and Innovation in Social Services (IRISS) promotes the delivery of cost effective social services in Scotland that will support the achievement of positive outcomes for people accessing support. It identifies a number of principles that underpin the work of IRISS and suggests how these facilitate innovative evidence-informed practice. The approach to evidence-informed practice comprises four pillars of activity. The first pillar focuses on improving awareness and access to evidence and is exemplified by the Learning Exchange, the IRISS Insights series, and audio and video recording. The second pillar refers to strengthening the evidence base and is discussed in the context of work on self-directed support. Improving skills and confidence to use evidence forms the third pillar and is represented by work on data visualisation and peer support for self-evaluation. The final pillar is embedding evidence in organisations, through co-production, creating spaces to test and challenge evidence, and through the development of evidence-based products. Supporting people to share knowledge, learn from each other and to collectively produce new knowledge and solutions is an innovative approach but also one which should be cost-effective. Pre-print. Published in Evidence and Policy, 2014 (10)4 as Embedding research into practice through innovation and creativity: a case study from social services




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People affected by dementia programme. Individual awards pilot projects: Argyll & Bute and Edinburgh. Evaluation report

This evaluation report is based on feedback from people living with dementia and carers who received an Individual Award from the Life Changes Trust. The Individual Awards Pilot Scheme was run in Argyll & Bute and Edinburgh in 2014-15 and aimed to provide a small amount of additional financial empowerment to a number of individuals whose lives have been affected by dementia, to help improve their well-being and quality of life. A secondary aim of the pilot scheme was to find out what people would spend the Award on when given relatively broad choice, and what benefit that might bring in the short and medium terms.




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‘I’ve been thinking’: How does completing life story work affect people with dementia?

This is a paper produced as part of the PROP2 (Practitioner Research: Outcomes and Partnership) programme, a partnership between the Centre for Research on Families and Relationships (CRFR) at the University of Edinburgh and IRISS that was about health and social care in Scotland. This paper was written by iain Houston from Alzeimer Scotland who participated in the PROP2 programme. What this research paper explores: An explorative case study investigating how completing a life story project affected a person with dementia.




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Impact of antiretroviral therapy on liver disease progression and mortality in patients co-infected with HIV and hepatitis C: systematic review and meta-analysis

Systematic review produced by the EPPI-Centre in 2015.This systematic review aimed to evaluate the effect of HAART and ARV monotherapy on liver disease progression and liver-related mortality in individuals co-infected with HIV and hepatitis C, including in patients with haemophilia.




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How do we ensure that training and information support contributes to positive outcomes for carers?

This is a paper produced as part of the PROP2 (Practitioner Research: Outcomes and Partnership) programme, a partnership between the Centre for Research on Families and Relationships (CRFR) at the University of Edinburgh and Iriss that was about health and social care in Scotland. This paper was written by Alan Gilmour from Glasgow City Community Health Partnership who participated in the PROP2 programme. This research aimed to gain an understanding of how training and information support contributes to positive outcomes for carers. It provided a range of information to answer specific questions such as: • Do carers feel that their needs are identified appropriately at different stages of their journey? • Does training contribute to the carer’s outcomes? • What are the barriers to carers engaging in training?




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Self-neglect policy and practice: building an evidence base for adult social care

Report 69 published by the Social Care Institute for Excellence (SCIE) in November 2014. This research, commissioned by the Department of Health (DH), set out to identify what could be learned about current policy and practice in self-neglect, experienced as a highly challenging aspect of contemporary adult social care.




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Resilience and wellbeing in people living with dementia in relation to perceived attitudes in their communities

This is a paper produced as part of the PROP2 (Practitioner Research: Outcomes and Partnership) programme, a partnership between the Centre for Research on Families and Relationships (CRFR) at the University of Edinburgh and Iriss that was about health and social care in Scotland. This paper was written by Geraldine Ditta from Alzheimer Scotland who participated in the PROP2 programme. People living with dementia are at risk of becoming socially isolated and disconnected from their local communities. Reactions from others on being told someone has dementia can have a significant impact on the person with dementia’s sense of self. This study sought to explore the perceptions of people with dementia in relation to attitudes within their communities and how they subsequently respond. Semi-structured interviews were carried out to examine how they feel about their lives with dementia.




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Technology changing lives: how technology can support the goals of the Care Act

Social Care Institute for Excellence (SCIE) Report 73 from SCIE roundtable discussion held on 26 March 2015. This report considers the potential of technology to transform how health and social care services are delivered.




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Coalition of Care and Support Providers in Scotland (CCPS)

CCPS is the Coalition of Care and Support Providers in Scotland. Their mission is to identify, represent, promote and safeguard the interests of third sector and not-for-profit social care and support providers in Scotland, so that they can maximise the impact they have on meeting social need.




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Dementia Services Development Centre (DSDC)

The Dementia Services Development Centre (DSDC) draws on research and practice, from across the world, to provide a comprehensive, up-to-date resource on all aspects of dementia.




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Scottish Council for Voluntary Organisations (SCVO)

The Scottish Council for Voluntary Organisations (SCVO) is the membership organisation for Scotland's charities, voluntary organisations and social enterprises.




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Sharing practice to improve outcomes for care leavers. Evaluation report on an inter-authority learning exchange

Evaluation report for the inter-authority learning exchange between Shetland Islands, Falkirk and Glasgow Councils throughcare and aftercare teams. In February 2014 a member of the Throughcare and Aftercare team from Shetland, spent two weeks in each host authority as a means of developing and sharing practice, experience and learning. The report describes the planning process, in-situ experience, and post-exchange learning of participants, it also report highlights the positive learning outcomes and benefits achieved for all participating local authorities. The report identifies ideas for future applications of such a learning and practice exchange model to improve practice for looked after young people and care leavers.




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A review of respite / short break provision for adult carers of adults in the Highland Partnership area

As part of the implementation of the Equal Partners in Care (EPiC) Highland Carer’s Strategy 2014-2017 it was agreed to undertake a review of respite for Adult Carers of Adults (aged 16+). Independent consultants were commissioned by NHS Highland through Connecting Carers to undertake this work. There are four groups of people – totalling an estimated 200 people - with whom conversations have taken place during the review: Carers and staff from carer support organisations – more than 75 carers have given their views Health and social care workforce – we have met with just over 50 people who have given their views and shared our initial findings with more than 60 others Respite providers – we have met with staff from 15 organisations that are providers of respite Those staff responsible for overseeing the commissioning, planning and administration of respite.




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Creative Breaks, A summary of projects funded between September 2014 and October 2015

The Short Breaks Fund helping to make breaks better and brighter for unpaid carers and cared-for people in Scotland. Launched in 2010 for one year, the fund has now been running for five years and has proved to be a lifeline for many carers. During the past five years the Scottish Government, through Shared Cared Scotland has distributed 12,547,409 to 697 projects to deliver innovative, tailor made breaks to groups and individuals.




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Short break support is failing family carers: reviewing progress 10 years on from Mencap’s first Breaking Point report

In 2006 Mencap produced a comprehensive review of short break provision. Now, 10 years on, they are revisiting the support available for family carers to see whether recent policy initiatives and investment have delivered the much-needed change. A total of 264 family carers responded to their survey on short breaks provision and experiences of caring. They also sent Freedom of Information requests to all 152 local authorities in England that provide social care services. This report looks at short breaks provision in a climate of cuts to central and local government budgets. It examines the extent to which these cuts have impacted on the lives of people with a learning disability and their family carers. It also looks at the state of affairs for family carers of children and young people across the full spectrum of learning disability; from people with mild and moderate learning disabilities, to people with severe and profound disabilities.