The strength of a business partnership lies in the ability to adapt, innovate, and evolve together. Such is the case for High Hotels, a Lancaster, Penn.-based hotel management company that has been working alongside asset management and service optimization software company OpsTechPro for more than five years to automate its back-of-house workforce communications. Initially, High Hotels deployed OTP to streamline its maintenance and engineering processes. Today, the vendor/client relationship has evolved, and all 13 hotels in the company’s portfolio are leveraging the dynamic and scalable operations platform to manage and track additional workforce services, from housekeeping inspections, front desk requests, and lost and found inventory, to cash counts, push reports, capital expenses and more.

As the hotel industry becomes increasingly digital, payment facilitation is evolving into a critical area of focus. Hotels face numerous challenges, from managing payment timing to ensuring a seamless guest experience while balancing costs and risk. Hoteliers are increasingly optin to integrate a payments platform directly into the hotel’s Property Management System (PMS). By embedding payments within the PMS, hotels can streamline processes, reduce risk and improve guest satisfaction, offering a holistic solution to payment complexities.

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University continues to remain in the upper echelons of international rankings, claiming the top spot in the “Hospitality and Tourism Management” category of ShanghaiRanking’s Global Ranking of Academic Subjects 2024.

By 2030, direct digital bookings are expected to reshape the landscape of hotel distribution, overtaking online travel agencies (OTAs) as the primary channel for global hotel reservations. Skift Research’s 2024 Hotel Distribution Outlook reveals that while OTAs currently dominate the market, hotels are increasingly focusing on direct digital channels to engage travelers more effectively and reduce dependency on intermediaries. This shift is projected to generate $409 billion in global hotel bookings through direct digital channels by the end of the decade, marking a pivotal transition in how consumers book travel accommodations.

Jerne (www.jerne.com), the leading platform connecting digital-focused travel curators with experience providers, is celebrating reaching 10,000 registered curators with the launch of an industry-first rating system to help experience providers efficiently and effectively manage their sales and marketing strategies through influential communities.

The Covid pandemic amplified an existing challenge in hospitality: staffing shortages. When hotels shut down, many employees left the industry, finding better hours and pay elsewhere. As a result, hoteliers now face a staffing crisis, exacerbated by legacy systems and repetitive tasks that can deter new hires.

Located just off the coast of Belize, Four Seasons Resort & Residences Caye Chapel will include a 104-key luxury hotel composed of expertly-designed guest rooms and suites, including a collection of 18 overwater bungalows. Designed by Mauricio Gomez de Tudo and Taller G, the hotel seamlessly blends the natural island allure with the five-star service attributed to the Four Seasons brand. Guests will enjoy world-class amenities, including two beach clubs, a full-service, cenote-inspired spa, and select access to a 10-hole championship, reversible course designed by Greg Norman—part of the Caye Chapel Golf & Ocean Club. The Resort will also feature a collection of 24 Four Seasons branded residences lining the Northern perimeter of the island, ranging from 2- to 4-bedrooms and available fully turn-key. The residences are expected to be delivered alongside the hotel in 2025, and begin at $4.5M, inclusive of full membership to the Caye Chapel Golf & Ocean Club.

Design Hotels, the community-driven portfolio of nearly 300 independent hotels, announced 29 signed agreements and 10 percent growth of its global portfolio within the last 12 months. From the under-the-radar Black Sea coast of Batumi, Georgia, to the bustling, residential neighborhood of Tribeca, New York, each of the new and upcoming Design Hotels properties embodies the values of the brand and the singular vision of the property owner.

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