Tool Tips—November 2018

Tool Tips—January 2019

Tool Tips—February 2019

This tool tip made my co-worker and our customer so happy that he made one and wrote my name on it. 

The customer says there is water at the base of the toilet after flushing, which means you get to replace the wax seal. 

Contractors are a mobile breed — constantly on the move, from job to job. With so much shuffling around, there is more opportunity for human error — tools ending up on the wrong jobsite on the wrong day. When you have inventory tied up across different jobs, in the back of a work truck or van, or in a warehouse on a high shelf that’s rarely dusted, it’s easy for mistakes to be made.

When installing a shower arm or hand held hose wall elbow, thread a ½" coupling onto the male ends and select the appropriate size pipe nipple to use as a lever.

I have seen and experienced draining a water heater for replacement, and the drain is clogged and won’t let out any water.

We are a full service plumbing company. There are times when we have to gain access to the roof of million dollar homes. 

Recently, while doing an emergency water heater replacement, I needed some lube for the small O-rings on the mixing valve. 

The Yankee chapter will now be known as the Patriot chapter in the New England area.

PEX can be a viable alternative to more traditional materials for fire sprinklers.

NFPA 70 provides the important details for design.

Spencer Bell has been a fan of HoldRite plumbing brackets and the TESTRITE DWV testing system for years. So recently, when he heard that HoldRite had innovated the cast-in-place firestop sleeve process, he didn’t waste time learning more about it.

BNP Media Plumbing Group Multimedia Editor Nadia Askar recently sat down with Michael Whiteside, president and owner of Chicago-based MIFAB.

Now that many jurisdictions across the country are mandating fire sprinkler systems in new-home construction, de-signers need to be aware of the requirements and challenges these systems can face in relation to water meters.

How can engineers and contractors design wet fire sprinkler systems equipped to prevent corrosion and dry systems equipped to prevent freezing? That has long been a question central to code requirements and new product development.

Corrosion in fire sprinkler systems can go undetected until it's too late, causing damage or loss of life. Traditional ITM protocols can accelerate corrosion, but new advancements offer better prevention and monitoring for protecting lives and property.

Eighty-two percent of respondents use digital tools daily to help streamline training and development programs. The majority of respondents within this group recognize the diverse benefits that digital tools offer the skilled trades industry.

Leave behinds are low-cost items that you give to customers to promote your brand following service calls or that you give away during home shows and other events. Oftentimes, plumbers stumble with leave behinds because they select things they might like instead of what the customer values. Here are 17 great leave behinds that will build brand recall with consumers.

One of the most challenging tasks managers face is terminating an employee. It is never easy, but sometimes necessary. What is all too easy is putting it off when it does become necessary.

You would never send your plumbers into the field without training and tools, right? What about the necessary sales training? Here is a simple 8-step approach that you can weave into your weekly service meetings to boost your team’s effectiveness in promoting add-ons.

The most expensive part of plumbing service is getting the phone to ring and the truck to the job. Once there, every additional dollar past breakeven helps cover the monthly overhead nut. Once this is covered, it falls straight to the bottom line. So, how can you maximize revenue? Here are nine ways to boost your average tickets.

Most plumbers are missing a golden opportunity for add-ons with point-of-use or whole-house water purification systems and/or water softeners. Consumer awareness of the benefit of water purification has been raised by the pandemic and well-publicized municipal failures. Many, if not most consumers are highly sensitive to contamination today, whether air- or water-borne.

If you rely on search engine marketing for calls, you are putting your company at risk because you are relying on the unreliable. Here are eight steps to wean your company off big tech dependency.

Ninety percent of seniors would rather remain in their own homes than move to assisted living, according to AginginPlace.org. Given the costs of assisted living, aging-in-place makes financial sense as well. Yet, many homes are not ready, which presents an opportunity for plumbing contractors.

Why are some plumbers winners, while others struggle? It is not the market, location of the company, the role of government, customers’ attitudes, the availability of manpower or any of the other excuses bandied about. Winning plumbers share a set of intangible traits that affect how they approach the world, how they see the world, and thus, how the world responds to them.

If the country is not already in recession, it appears likely one will arrive in 2023. Here are six ways to turn the downturn into an opportunity.

You may be the best technical plumber in town, but you will earn poor reviews and bad word-of-mouth if you cannot communicate well. Here are nine simple steps you can take to improve your communication skills. Almost all of them are non-verbal.

Scalding in the home or burns from hot liquids is dangerous to anyone, but is a particular concern to the youngest and oldest Americans. Plumbers are charged with protecting the health of the nation. Thus, plumbers can play a key role in reducing the risk, starting with homeowner education.

There has been a lot of private equity activity in the service trades since the COVID-19 lockdowns. Suddenly, boring old businesses gained monetary sex appeal when they were declared essential and could continue making money while many other local businesses were effectively shuttered. This has led to a land rush for good service contracting businesses and many plumbers have grabbed the brass ring while the grabbing was seen as good.

It is always a mystery why more plumbers fail to emphasize drain cleaning — if they offer it at all. Some think it fails to offer enough revenue. Others think it presents too much low-dollar competition. Here are five solid reasons every plumber should offer drain cleaning.

A product with a "Made in America" label is not necessarily made in the United States. It could be made in Canada or Mexico. Do you want products made in America or the USA?

Plumbing contractors are not known for their marketing prowess, yet marketing can drive more calls. The simplest marketing might be the sales promotion. Here are the steps.

Here are 46 business proverbs or truths that apply to the plumbing profession, presented in no particular order. Accompanying each is a question every plumbing company owner should ask about his company.

You know him (or her). He is the irrational employee. The irrational employee is usually a good producer or an essential person. Here is how to manage him, instead of letting him manage you.

It only takes a little effort to out-recruit the competition. Here are nine ways to become a better recruiter.

Should you hire apprentices instead of journeymen and master plumbers? Some contractors are finding more long-term success by building their team from the ground up.

Many companies within the construction industry are chasing after the same pool of talent. Here are tips for mitigating the workforce shortage.

The trends that shape our industry are changing at a faster pace than ever before.

A successful home service franchise offers sales and marketing systems similar to those employed by large companies. These systems can be easily implemented and replicated over and over again.

Two-way texting, when a customer can proactively text your business and receive a response or have an entire digital conversation, offers a way to bolster client communication and as a result, satisfaction.

As the population grows older, there is a heightened need for affordable plumbing and HVACR systems that offer safety and accessibility.

As 2023 comes to a close it is now time to review my predictions from last year as well as predict ten more trends I see as we enter 2024.

The future for young women in this industry is now as bright as anyone wants it to be. If a young woman wants to work her way all the way up to the C-suite, the opportunities are there, and that is so exciting to see.

US faces a shortage of 500k skilled plumbers, costing $33bn annually. Plumbing requires rigorous training, creative problem-solving, and meticulous execution. Valuing the critical role plumbers play can address the shortage and pave the way for a thriving water infrastructure.

AI is the cornerstone of innovation in home services, but its true essence is diverse and multifaceted. Bloomberg predicts AI will affect 40% of global job roles. AI's ripple effects will be consequential for paid and organic search.

Every year during May, the International Code Council holds its Building Safety Month campaign to help raise awareness about the importance of building safety and educate the public on how to ensure their communities are resilient and sustainable.

The skilled trades industry is evolving as more Gen Z workers choose trades over college. Efforts to obtain certifications through learning modules and hands-on training are becoming integrated into daily work routines, helping tradespeople build long-lasting careers and enabling businesses to succeed.