I am often asked what I see as the biggest potential game-changers in tech — particularly as it relates to social good. Mobile, social, the cloud, and analytics continue to emerge as key themes. However, analytics is emerging as the true game changer — catalyzed by advances in open architecture.

Let me unpack what I mean by "open architecture." Open means that anyone can access it, contribute to it, and innovate on top of it. At Blackbaud, where I serve as chief technology officer, one of our core tenets has been to design an open, cloud-based software and data architecture. We're cultivating a technical community of partners, customers, and engineers (inside and outside of the company) who are innovating in different ways and contributing to this ecosystem.

From this vantage point, I see the way that openness accelerates the velocity of innovation. Looking at it from a different angle, open ecosystems also yield data and analytics that enable everyone who is part of them to gain more insights and intelligence.

This data can power intelligent software solutions, surface actionable events, maintain accurate and current data assets, and generally drive more results for users. In other words, an open cloud-based architecture elevates usage, which in turn generates more and more data and intelligence that make the system even more powerful.

With data, analytics, and intelligence in mind, the following capabilities emerge as candidates to have a great positive impact.

The Internet of Things

Internet of Things (IoT) technology is cheap and accessible and can transform normal household items into network devices that generate data. In my house, the lights, thermostats, appliances, cars, doors, and windows are all connected devices. These connected devices generate data and intelligence (such as trends in usage, optimization of electricity consumption, and so on). Much like a household, there are many IoT possibilities for nonprofits and other players in the social good space to generate valuable, actionable data.

Instrumentation

Instrumentation provides us with the ability to understand what's happening within our software. As Blackbaud ships features and capabilities within solutions, we monitor usage. We do so to understand if our customers can easily discover the new capability (do they use it the first time they log on?) and to determine if our customers find it valuable (is their use ongoing?). This data-driven approach is an extremely effective way of measuring both the quality of the user experience and the overall value of the work we're doing.

We can learn a lot about our customers just by observing what they do. Across the software industry, instrumentation is driving advances in understanding that enable more targeted solutions to users' challenges.

Usage Information

Like instrumentation, usage data enables us to understand the leading indicators that yield the best, most effective outcomes. For example, through usage data, we were able to understand that nonprofits who proactively thank donors within one week of giving have an advantage. They were much more effective at converting those individuals to longer-term supporters and recurring donors.

Predictive Intelligence

Predictive analytics showcase some of the most stunning and innovative applications of data. At Blackbaud, we think of predictive analytics as a kind of "self-driving car." It guides and sometimes fully automates tasks for our users, enabling them to gain much greater results. A few examples of predictive analytics scenarios that we're working on include

• Extending the most compelling message to a specific person at just the right time via the best channel, to keep them engaged, generate a donation, invite them to an event, or simply share a story.
• Intelligently connecting nonprofits, corporations, individuals, foundations, faith-based organizations, schools, and other stakeholders across the ecosystem we serve. That action enables us to more efficiently coordinate efforts and services and drive greater good together.
• Leveraging social information, an understanding of a person's network, geographical context, and other analytics to help connect an advocate with a nonprofit, school, or foundation, in just the right way.

We leverage the correlation of many different, disparate data sources to drive true intelligence and to power new, predictive user experiences across our applications. Our data platform is what powers this intelligence. This platform drives value across our solutions in other ways, including

• Correcting, appending, and de-duplicating data across the system
• Business intelligence and reporting that shows trends in data
• Real-time data pipelines that spark events across the system based on changes to the data

I’ve included only a few examples of technology capabilities we're researching that we believe will have a strong positive impact. The central theme of these capabilities is providing more actionable data and intelligence. Our commitment to delivering a robust, scalable, and flexible data architecture as well as open, cloud-based software enables us to take advantage of this technology. It also enables us to harness these capabilities to drive greater value for the customers we serve.

This blog post was written by Mary Beth Westmoreland.

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If you're a frequent visitor to our site, you might notice a few changes in the coming weeks. That's because we're making some big improvements and are proud to announce the upcoming launch of the newly redesigned TechSoup.org.

As a social enterprise, we never stop working to better serve nonprofits that share in our commitment to building a more equitable planet. In fact, TechSoup currently works with more than 965,000 NGOs in 236 countries and territories and has facilitated over $9 billion in U.S. market value of in-kind technology and funding.

To that end, we've created a refreshed, modern web presence to streamline access to all our traditional and beloved products and services. It will also serve as the place where TechSoup technologies and services are first announced.

The new TechSoup.org has been optimized for mobile devices, so you'll be able to experience all the new functionality wherever you go. We've also built the site with accessibility in mind on several fronts. And we're launching a new blog.

Our new website will officially go live in early November.

A Streamlined User Experience

Nonprofits who are regular visitors to TechSoup will find a streamlined catalog that makes finding product offers and solutions easier and more efficient. Additionally, the home page has been reconfigured, sending a clearer message of who we are and what we offer as an organization.

"We reduced clutter and developed a cleaner, simpler user experience with more breathing room in the interface to encourage users to do what they are intended to do on the site," says TechSoup head of user experience Tyler Benari. "It will now be easier to benefit from offerings available in and out of our catalog, interact with others in the nonprofit community, and gain access to other TechSoup services."

Maximized for Mobile

TechSoup's updated website will be maximized for mobile devices, allowing nonprofit staffers to take advantage of the many offers on TechSoup.org right from their phone or tablet.

"It's an exciting time," Benari says. "We will now be able to literally get TechSoup into more people's hands. Redesigning the site to be more mobile-friendly will allow us to grow our community much faster and better serve the existing nonprofits we love so much."

Improved Accessibility

The newly redesigned TechSoup.org also features greater accessibility and is informed by Web Content Accessibility 2.0 Guidelines (WCAG).

"TechSoup cares very much about accessibility and enabling access for all people," Benari says, describing two key factors that have been improved upon: contrast and code. "Our new color scheme makes it easier for people with impaired vision to access content on the site, and our code was updated to better communicate with screen readers."

A New Blog Platform

Finally, we're excited to introduce our new blog, more suited to integrate existing TechSoup.org content in a single, easy-to-access location. We've given the platform an upgrade, complete with a fresh look and improved functionality aimed to make blog posts more easily shareable and to promote a more robust multimedia experience.

You'll continue to see improvements in the coming months as we receive feedback from the communities we serve. Also, be on the lookout for more information surrounding the new site, including a webinar and short video.

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Combining a strategic location with an investor-friendly environment, Egypt is ensuring its Suez Canal Economic Zone is primed for foreign investment. 

Severe threats to the environment accounted for all of the five most likely long-term risks in the WEF’s Global Risks Report 2020.

Global FDI flows recorded a marginal 1% fall in 2019, but the value of announced greenfield investment projects plummets by 22%.

Investors in France will face greater scrutiny under extended legislation.

Serbia’s minister of finance, Siniša Mali, explains why the country is one of Europe's economic stars, and how its FDI levels have risen on the back of this.

London has retained its position as fDi’s European City of the Future, while Paris has climbed to second place, knocking Dublin into the third spot. 

The federal state of Brandenburg is committed to ensuring investors are welcomed into Frankfurt (Oder) through a string of generous incentives.

Stevens Mokgalapa talks about foreign investment opportunities and challenges in South Africa’s administrative capital, and the balancing act of development and environmental needs in the developing world.

Tesla's decision part of broader trend of investment into Germany at UK's expense.

Despite its thriving automotive sector, Gothenburg is vulnerable to global economic pressures. However, local authorities are confident that their strategies will see the city ride out the uncertainties related to Brexit and the US-China trade wars.

President Obrador aims to mobilise billions in public and private investment to create an alternative to the Panama Canal along the Tehuantepec corridor. 

The Eastern Caribbean Central Bank is to launch a digital currency for the benefit of its dispersed island economies – essential to a region that has been disproportionately affected by climate change-induced disasters, governor Timothy Antoine tells fDi.

Marcelo Eduardo Arze García, Bolivia’s vice minister of tourism, tells Sebastian Shehadi why tourists are turning their attention to one of South America's less explored destinations. 

Pedro Calado, vice-president of Madeira’s regional government, tells Sebastian Shehadi about the island's capacity for more upmarket tourism and its ongoing struggle to gain financial independence from Portugal. 

The chairman of the board of the National Bank of the Republic of Belarus talks to fDi about preserving financial stability and diversifying the country’s export split.

The European Bank for Reconstruction and Development has attracted praise for launching a climate-resilience bond to help finance environmental projects.

Lithuania is enjoying a boost in FDI project and jobs, with the capital, Vilnius, getting the lion's share.

FDI project numbers from China into the EU are on a downward trend, but Europe is still a popular destination for Chinese investment.

Investment into the Middle East region by US-based companies showed a notable increase between the beginning fo 2016 and the end of 2018. 

Over the past three years, the UK has led Europe for financial services FDI, with the US as top investor. Emma McCoy reports.

German utility EnBW has acquired French wind and solar developer and operator VALECO.

Statkraft announces it has decided to start construction of the 51.6-MW Los Lagos hydropower plant in Chile. The construction is planned to commence in August and completion is scheduled for second half of 2022.

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U.S. Sens. Ron Wyden (D-Ore.), Jeff Merkley (D-Ore.), Angus King (I-Maine), Brian Schatz (D-Hawaii), and Jack Reed (D-R.I.), have reintroduced The Marine Energy Research and Development Act, intended to increase production of low-carbon, renewable energy from the natural power in ocean waves, tides and currents.

Jose Maria Romay, general manager of Corani (a subsidiary of Ende), has announced the company is seeking financing from Latin American development bank CAF and French development agency AFD for the 147-MW Banda Azul hydro project.

The Energy Web Foundation (EWF) this week announced that it has launched the world’s first public, open-source, enterprise-grade blockchain tailored to the energy sector: the Energy Web Chain (EW Chain). As a refresher, blockchain allows for peer-to-peer energy market transactions.

Vermont joined the ranks of other New England states that provide incentives for electric vehicles with Gov. Phil Scott’s signature on June 14 on a yearly transportation bill.

Nigerian distributed utility company, Arnergy, announced it has raised $9 Million in a Series A round of funding led by Breakthrough Energy Ventures with participation from the Norwegian Investment Fund for Developing Countries (Norfund), EDFI ElectriFI and All On.

This week the Global Wind Energy Council (GWEC) launched the first edition of its Global Offshore Wind Report, which provides a comprehensive analysis of the prospects for the global offshore wind market, including forecast data, market-level analysis and review of efforts to lower costs.

A series of U.S. renewable energy incentives violated international trade rules, according to the World Trade Organization, threatening to stoke tensions between the two countries as President Donald Trump prepares to meet Prime Minister Narendra Modi on Friday.

Commercial property owners with existing energy storage systems, or owners considering implementing an energy storage system, may be able to benefit from a recent order by the Massachusetts Department of Public Utilities (DPU) allowing utility companies to pay customers who agree to rely upon their energy storage systems and dispatch the energy during peak events.

The Clean Power Alliance (CPA) has signed three long-term power purchase agreements, including two new solar projects and one existing small hydro project.

Installed solar capacity in the United States exceeded 10 GW for the third year in a row in 2018, and the pace of growth is expected to continue. The first quarter of 2019 was the strongest in the history of the U.S. solar market, according to a recent report from Solar Energy Industries Association (SEIA) and Wood Mackenzie Power & Renewables. Yet inefficient and costly project financing inhibits many solar developers from tapping into the market’s true potential.

Plans are under way to rebuild one of Ontario Power Generation’s oldest hydroelectric generating stations, which was damaged by a tornado in 2018. Constructed in 1917, the 5-MW Calabogie Generating Station has produced renewable, low-cost electricity on the Madawaska River for decades.