This handy, pocket-sized reference guide is an ideal resource for managers in both union and non-union environments. Basic Supervisory Management and Labour Relations provides practical advice on how to effectively handle day-to-day supervisory issues.

If you would like more details about this product, or would like to order a copy online, please click here.

"I have definitely learned more about this topic after the seminar. As a planning manager, i could apply what I have learned today to my job when interacting with senior management and co-workers."

"The webinar was very effective from the perspective of a leader."

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Webinar information current as of November 20, 2008

At one time or another, we've all thought back to important meetings with colleagues and wished they had gone better? But rest assured that preparation can be even more important than hindsight. With the right training, you can approach your next meeting or conversation with a greater understanding of how to build rapport, and with better techniques for establishing credibility, dealing with conflict and moving people to action.

Learn how to:  

• Gain buy-in from an individual or a group
• Get individuals to open up to your perspectives
• Flex your communication style to deal with conflict or to motivate
• Deal with conflict in an influential manner
• Understand how different people communicate

Speaker

Suzanne Stevens is the President, and Founder of Ignite Excellence Inc. (www.igniteexcellence.com), a training and development company specializing in influential face-to-face communications. Suzanne is highly sought-after, energetic speaker who has traveled all over North America, Europe, Africa, and Australia to train and keynote speak.

Suzanne has more than 20 years of experience in sales, marketing, and training. She has trained more than 10,000 people at every level of corporate structure, building verbal and kinetic communication skills that drive competitive advantage and differentiation at both an individual and corporate level. Many leaders in their field use training programs from Ignite Excellence. Clients' industries include Engineering, Accountants, Health Care, Technology, Manufacturing, Finance, Architecture, Media, and Public Relations. Suzanne was recently the keynote speaker at the Consulting Engineers Conference, and at FIDIC Conference (International Federation of Professional Engineers). Suzanne is a member of Canadian Association of Professional Speakers.

If you would like more details about this product, or would like to order a copy online, please click here.

Fast Answers to Your CPP and QPP Questions

Once again, we bring you a new 2010 edition of the popular Your Québec Pension Plan. This well-planned booklet reflects all amendments to date on the Canada Pension Plan. Written in plain language by pension experts, topics covered in this pocket-sized guide include:

• Pensions and Work After 65
• Retirement and Disability Pensions
• Old Age Security Pension
• Taxation of CPP/OAS Benefits
• And much more...

Designed to save you time and to ensure your employees are informed, features include a detailed Table of Contents and a comprehensive Index, providing you and your employees with easy access to answers to commonly asked questions.

Publication date: February, 2009

CUSTOMIZED BOOKLET COVER AND QUANTITY ORDERS
The reasonable price and important information provided in this booklet make it a time-saving, quick reference tool to distribute to employees throughout your company. For orders of 100 booklets or more, we can print customized covers that include your company logo at no extra cost. For pricing on custom covers and/or quantity orders, please contact your Account Manager at 1-866-850-7467.

Looking for information about the Canada Pension Plan? Click here for more info.

If you would like more details about this product, or would like to order a copy online, please click here.

Fast Answers to Your CPP and QPP Questions

Once again, we bring you a new 2011 edition of the popular Your Canada Pension Plan. This well-planned booklet reflects all amendments to date on the Canada Pension Plan. Written in plain language by pension experts, topics covered in this pocket-sized guide include:

• Pensions and Work After 65
• Retirement and Disability Pensions
• Old Age Security Pension
• Taxation of CPP/OAS Benefits
• And much more...

Designed to save you time and to ensure your employees are informed, features include a detailed Table of Contents and a comprehensive Index, providing you and your employees with easy access to answers to commonly asked questions.

Publication date: February, 2011

CUSTOMIZED BOOKLET COVER AND QUANTITY ORDERS
The reasonable price and important information provided in this booklet make it a time-saving, quick reference tool to distribute to employees throughout your company. For orders of 100 booklets or more, we can print customized covers that include your company logo at no extra cost. For pricing on custom covers and/or quantity orders, please contact your Account Manager at 1-866-850-7467.

Looking for information about the Quebec Pension Plan? Click here for more info.

If you would like more details about this product, or would like to order a copy online, please click here.

"I am happy to say "How to Build Morale in Tough Times" webinar exceeded my expectations. It had information that was useable and realistic. I enjoyed hearing from speakers with years of experience that have been able to see results based on their recommendations."

"The webinar was easy to follow. The facilitators were very knowledgeable and interesting to listen to, and provided practical guidelines for building morale not only in tough times but at all times. A webinar is a great way to share information."

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Webinar information current as of April 30, 2009  

In this tough economic climate, building and maintaining high employee morale is critical to the health and competitiveness of your organization. Motivating and encouraging innovation is especially needed when you are asking employees to do more with fewer resources. During this archived webinar you will learn what is required at the corporate, team and individual level to build morale and engage your employees in tough times.

Areas to be covered:

• Factors that increase/decrease morale
• Corporate, team and individual responsibilities during tough times
• Strategies to increase your personal sphere of influence and personal control
• How to reduce fear and anxiety within your organization
• HR's role and responsibilities
• Best practices for private, not-for-profit and public organizations
• How to weather the ups and downs through the power of your employees

Speakers

Jenny Lewis
Jenny Lewis founded LEWCO Consulting Inc. in 1991, a company that focuses on building great businesses by building great people! She collaborates with organizations to achieve business results by creating engaging and empowering work environments. Her innovative approach to designing and implementing performance programs always start and are aligned with the client's strategic goals. She has over 27 years business experience including 17 years experience in leadership training

If you would like more details about this product, or would like to order a copy online, please click here.

"today's session provided great insight to the importance of developing a formal program and continuous evaluation of the program"

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Webinar information current as of June 12, 2008

This archived webinar will help you learn techniques and strategies to ensure your company has the leadership it needs in the years ahead. With these skills you can help your business overcome the negativity caused by attrition of senior managers, address the anxieties of managers fast-tracked to senior roles, and tackle problems caused by the loss of intellectual capital and organizational memory. Our goal is to help you manage this transition with a clear strategy and organization.

Learn how to:  

• Gain insight into your own negotiation style
• Take necessary steps to effectively prepare for negotiation
• Negotiate as part of a team
• Read non-verbal communication
• Develop skills to influence others
• Employ key strategies to build trust and gain respect for your ideas
• Overcome objections and resolve issues
• Manage difficult interactions and build positive relationships

Speaker

Wayne Rawcliffe, B.A., B.Ed., MBA, CHRP, RODC, is the founder and principal consultant at Senga Consulting Inc. He is recognized for bringing humour, positive energy, creativity and a wealth of ideas to his work with clients in discovering and implementing measureable solutions. As a facilitator, instructor and coach Wayne’s clients benefit from over 25 years of organizational effectiveness experience in improving individual, team and organizational performance. Wayne has worked extensively with all levels of leadership in public, private and not for profit sector organizations to successfully develop and implement organizational improvement initiatives. As an active member of the business community, Wayne is involved with the Vancouver Board of Trade, BC Human Resource Management Association, Vancouver Enterprise Forum, BC Organizational Development Network, High Impact Network and the International Registry of Organizational Development Professionals and is a contributing editor of CCH Canadian Ltd. Ultimate HR Manual, Western Edition.

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• an Internet connection
• a sound card

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over pres

  If you would like more details about this product, or would like to order a copy online, please click here.

  
  
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"Excellent information. Time well spend. Organizational readiness assessment information will be very helpful in determining start time for a mentorship program in our organization. When the time is right, this training has provided an excellent platform from which to set up a successful mentorship process."

"This session was valuable and had a useful structure with great tips for coordinating and supporting a mentorship program."

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Webinar information current as of November 6, 2008

Do you know how to create, implement and monitor sustainable mentorship programs in your workplace? If you want to assess your organization’s readiness for a new mentorship program, or if you’re trying to revive a struggling or dormant mentoring program, you’ll want to purchase this archived webinar.

Learn how to:  

• Dispel the myths of mentoring
• Determine drivers for mentoring, establish goals and roles, and develop a communication plan
• Recruit, select and match mentors and mentees
• Adopt best practices to achieve your mentoring program’s goals
• Develop strategies to address common mentoring challenges
• Assess your organization’s readiness to implement a mentoring program

Speaker

Jenny Lewis is the owner of LEWCO Consulting Inc., a company that focuses on building great businesses by building great people! She collaborates with organizations to create sustainable coaching and mentoring processes. Her innovative approach to designing, implementing and monitoring mentoring programs always start and are aligned with the client’s strategic goals. She has over 27 years business experience including 17 years experience in leadership training and development and performance consulting. Jenny also co-founded, designed and currently instructs the ‘Leadership Certificate program specializing in Leadership Coaching’ at Vancouver Community College.

Elaine Scollan is a senior associate with LEWCO and brings an extensive background in communications and mentoring. She has spent 27 years in Radio Broadcasting business focused primarily in news and information. Elaine has been the voice of hundreds of commercials and promos for a number of clients including non profit. Not only does Elaine have the ability to voice and deliver a variety of products bu

If you would like more details about this product, or would like to order a copy online, please click here.

Webinar information current as of October 9, 2008

 

When is the last time you really took stock of your HR strategy? Have you linked that strategy to your overall business plan? Do you have metrics in place to monitor its effectiveness? If your answers are shaky to any of these questions, your organization would benefit from some solid professional advice.

Learn how to:

• Audit your current HR strategy or plan
• Successfully link your HR strategy to the overall business strategy
• Analyze and prioritize areas for strategic improvement
• Develop a step by step plan for improvement of your HR strategy
• Present the case for strategic changes to your superiors
• Communicate the strategic changes to your organization
• Measure strategic improvement
• Make the connection between HR Strategy and return on investment

Speaker 

Tim McConnell, B.A, M.P.A., SPHR is a Senior HR Strategist with McConnell HR Consulting Inc. in Ottawa. He has over 25 years experience in Human Resources management, both as a Director of HR and as a senior HR consultant. Tim provides strategic HR guidance to senior executives and clients in the public, private and not-for-profit sectors.

He is a winner of the Ross A. Hennigar Memorial Award from HRPAO. He is the published author of several articles on HR management, Compensation and Organization Design. Tim is a past-President of the Ottawa Human Resources Professionals Association (OHRPA) and a past-President of HRPAO.

McConnell HRC provides services to clients in three key areas: Human Resources Strategy, Compensation and Organization Design.

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• an Internet connection
• a sound card

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions.

There is no time limitation in usage, you can play, pause and stop the presentation at your convenience.

If you would like more details about this product, or would like to order a copy online, please click here.

"The content and models for this session on "How to Implement Performance Management Programs" were extremely relevant and will be immediately applicable in our municipal government environment. Thank you for providing useful tools we can incorporate to enhance our organization's performance management process."

"This session was very well presented with relevant material for professionals whose goal is to development a performance management program with a strategic impact on their organization."

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Webinar information current as of December 4, 2008 

Performance management is one of the most complex and demanding issues facing HR practitioners today. An organization’s need for effectiveness or competitive advantage and an individual’s need for recognition, development and job satisfaction can often create a dynamic paradox in the design and management of an effective program. Contemporary models of performance management are now overturning long-held assumptions and methodologies. Competence, creativity and technical understanding are fundamental to designing and implementing a model that is right for your organization. This archived webinar offers a unique opportunity to tap into a wealth of practical experience from two seasoned consultants and practitioners who have extensive international expertise in the subject.

Learn how to:

• Build the foundation for performance management
• Overcome implementation challenges
• Benchmark against emerging best practices

Speakers

Sue Traynor is the Head of Leadership Development at Transport for London in the UK. She is responsible for the alignment of the strategy underpinning performance management, leadership development and the active management of talent in order to support the vision and strategic goals of the organization. Sue works to develop capability at the senior level by raising standards of leadership and creating targeted interventions designed to support the performance goals of both current and future leaders in the organization.

Bill Bradford is a Senior Consultant with Performance Management Consultants. He has extensive experience in all aspects of hum

If you would like more details about this product, or would like to order a copy online, please click here.

"Good discussion of issues and examples of how to handle challenging situations."

"Very informative with practical applications."

- Maja Winter, Webinar Participant

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Webinar information current as of June 17, 2008  

This archived webinar is designed to help you learn techniques and strategies not only for diffusing others but for managing your own emotions at these challenging moments. With these skills, you’ll be able to tackle everything from figuring out your own triggers and what your body language conveys, to boundary setting during a challenging conversation, to finding the right time and place to initiate a difficult interaction. Our goal is to help you keep your cool and approach those difficult situations with more confidence, so you resolve them more effectively and show your employees that you’re proactive in creating a tension-free workplace.

Learn how to:

• Manage yourself during difficult interactions
• Be proactive vs. reactive
• Understand your triggers and sync your body language to your message
• Plan the right time and place for a challenging conversation
• Master the art of constructive feedback
• Know when to use empathy, sympathy and apology

Speaker

Bina Feldman is a corporate training consultant and coach specializing in Personal & Professional Development. She holds a Bachelor of Arts and Master’s Degree in Communication Disorders. She is a member of the Canadian Society of Training & Development (CSTD) In the field of Training and Development since 1984, Bina has grown her business to deliver training across many industries and in the public sector. As a performance coach, she has helped business and professional people with communication and leadership skills.

Bina taught Presentation Skills and Public Speaking at the University of Toronto, School of Continuing Studies from 1981 – 1992 and has delivered Presentation Skills training nationally and internationally. Bina leads a training company and con

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on May 15, 2007

Do you manage one or more employees? Do you require the skills to actually resolve performance issues and effectively manage difficult situations? Are you looking for practical, hands-on tools and techniques to help you implement a performance management system that works? If you've answered yes to any of these questions, you need to purchase Resolve Employee Performance Issues: How to Implement a Management Process That Works!

Agenda

• Accurately identify sources of performance issues
• Implement an effective performance management process
• Develop performance objectives and goals for individual employees
• Conduct successful performance reviews
• Create personal development plans
• Respond effectively to difficult situations

Format  
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

 

The Speaker  
Michelle Chambers, MEd, CHRP, CTDP, has over 18 years of proven and successful management, leadership and consulting experience, including work with three of Canada's top 50 employers. Prior to establishing her organizational learning and development practice, she was responsible nationally for leadership and management development for Telus Mobility/Clearnet Communications. She has also held senior consulting and management roles with Royal Bank of Canada, Parke-Davis Pharmaceuticals and General Motors of Canada.

Michelle works collaboratively with her clients to create sustainable change and to inspire and ultimately increase individual and an organization's effectiveness. Her work with clients has resulted in increased sales revenue; increased employee retention; decreased turnover of staff; increased work satisfaction and performance; decreased operating-costs; and enhanced capabilities for individuals, teams, and organizations. Furthermore, communication skills have been enhanced, leadership has become more focused, and employees have become more engaged.

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on February 21, 2008

Negotiations happen every day in and outside of your workplace. Every time you communicate with your manager, discuss projects with employees and cross-functional teams or work with outside suppliers – you are negotiating.

Communicating your ideas clearly, gaining buy-in and building trust are critical in today's business world. Negotiating effectively results in respect for your ideas and transforms difficult interactions into positive relationships.

Purchase Negotiate Effectively in the Workplace: Develop Key Skills to Influence Others and Build Positive Relations and gain the essential tools and practical strategies required to recognize your own personal negotiation style, negotiate effectively in the workplace and achieve the results you desire.

Agenda 

• Gain insight into your own negotiation style
• Take necessary steps to effectively prepare for negotiation
• Negotiate as part of a team
• Read non-verbal communication
• Employ key strategies to build trust and gain respect for your ideas
• Overcome objections and resolve issues
• Manage difficult interactions and build positive relationships

 

Format
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

The Speaker
Colm Brannigan, MA, LLM (ADR), CMed, is the Principal of Mediate.ca Dispute Resolution Services and has been a full-time mediator, arbitrator and facilitator since 1999. with experience in family, estates, employment and commercial (including IT and IP) disputes. In addition to his dispute resolution practice, he has participated as a speaker in professional development programs for the Ontario Bar Association, the Law Society of Upper Canada, Osgoode Hall Law School of York University and Upper Canada Dispute Resolution. He is also a Co-Lecturer at the forthcoming 4th Advanced Legal Negotiation conference in Toronto.

Colm has been a part-time Professor in both mediation and law at both Humber and Sheridan Colleges. He is the Founder/Moderator of "Mediate-Canada", an ADR listserv hosted by Google Groups, and Co-Chair of the ADR Institute of Ontario Technology & IP Section. He is a member of the ADR Institute of Ontario, the Ontario Bar Association – ADR Section, the American Bar Association Section of Dispute Resolution and various other professional organizations. Colm was a member of the Toronto Mandatory Mediation Roster from 1999 until 2005 and is a member of the World Intell

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on March 25, 2008

Employee engagement is a real challenge in today's multi-generational organization, including yours. As an HR professional you must take employee engagement to the next level. A multi-generational engagement program that fits your organizational needs is critical. Achieve higher productivity, motivation, and retention by understanding, developing and maintaining employee engagement in the new workforce. Purchase this archived webinar and gain the essential tools and practical strategies required to understand your organization's generational mix, develop a multi-generational engagement program, and implement your program effectively.

Agenda 

• Understand and define the different generations in your organization
• Engage each of the four generations
• Identify the influencers of engagement of your organization's generational mix
• Evaluate existing HR practices for engagement across the generations in your organization
• Jump-start engagement across different generations by tailoring your HR strategies to your company's generational mix
• Present the case for a multi-generational employee engagement program

 

Format
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions

The Speaker
Barbara Adams, CHRP, BA, is a senior business executive with over 20 years' experience within the human resources field. As Managing Director of HR architects, she provides business consulting mainly in the creative implementation of human resources strategies, objectives, and processes; the facilitation of strategic planning, workshops, and management retreats; and the design of people-oriented workplace practices. She also provides ongoing human resources consulting on a contract basis.

Previously the Vice-President of Human Resources for one of the 50 best employers in Canada, Barbara is a Certified Human Resources Professional, a Certified Chief Executive, a Certified Compensation Professional and holds a BA in Business Administration (Entrepreneurial Leadership). She is past Chair of the Fraser Valley Advisory Council for the BC Human Resources Management Association, instructor of Human Resources Management for Langara College in the Business Administration Certificate Program, and instructor of Operating the Small Business in the Small Business Management Certificate Program.

If you would like more details about this product, or would like to order a copy online, please click here.

Webinar information current as of May 29, 2008

Making the leap from manager to coach plays a critical role in every workplace. Whether the focus is on providing regular constructive feedback, monitoring relationships, ensuring to maintain harmony in teams or learning to communicate like a coach, our Webinar can guide managers to develop these and other proven coaching and leaderships skills. This interactive Webinar can help you gain essential tools and practical strategies required to make the leap from manager to coach in your workplace. This is your opportunity to gain vital coaching skills to make you more effective as a manager and get your employees more engaged ensuring a more motivated and productive employee in the workplace.  

Learn how to:  

• Differentiate between managing and coaching
• Identify critical coaching success factors
• Communicate like a Coach
• Develop a successful mentoring relationship
• Provide constant and constructive feedback
• Coach the difficult employee - how to pinpoint the problem
• Engage employees to create a productive environment
• Use tools that can develop the maximum potential of all employees
• Coach in a cross functional team
• Coach a team vs. the individual

Speaker

Sara Lee, CHRP, CGA has over 18 years of combined human resources, finance and management consulting experience. Throughout her career, Sara has worked with public and private, union and non-union organizations in a variety of business sectors including oil and gas, engineering, real estate, manufacturing, information technology, health services, and financial services.

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• An Internet connection
• A sound card

Each archived webinar consists of a recording only of the live event. There is no time limitation in usage, you can play, pause and stop the presentation at your convenience.

If you would like more details about this product, or would like to order a copy online, please click here.

Published: October 2011

International Labour Law, 3rd Edition provides in-depth interpretation of the crucial International Labour Organisation (ILO) instruments - Constitution, conventions, declarations, resolutions, and recommendations - as well as such other sources of law as the OECD Guidelines for Multinational Enterprises and various model and actual corporate codes of conduct.

Among the substantive areas of labour law covered in this book are the following:

• The relationship between international labour law and economic competition
• Standards on industrial relations
• Collective bargaining and dispute settlement procedures
• Protection of trade unions
• Prohibitions on enforced and child labour
• Promotion of equal opportunity and treatment
• Time and rest provisions
• Wage determination and protection
• Occupational health and safety provisions
• Special issues on non-standard forms of employment
• Foreign and migrant workers
• Social security provisions
• Maritime work

The presentation demonstrates that these rules and standards, notwithstanding their much-maligned intrinsic legal force, do in fact offer invaluable benchmarks to governments, judiciaries, employers, and trade unions. The book's combination of detailed commentary and an overarching social policy will make it especially valuable to legislators, human resources managers, employers´ organizations, trade unions, jurists, and academics concerned with the role of work in our globalized social system.

If you would like more details about this product, or would like to order a copy online, please click here.

The International Encyclopaedia of Law: Sports Law deals with international, regional and national sports law. For all three levels, it includes the texts of the laws and the regulations of the sports organizations in a codex section. Countries currently covered include India, Italy, Spain and the United Kingdom.

Monographs are structured by jurisdiction and cover various issues such as the history of sports law, media and sponsorship, competition, employment, health, tax and responsibility for injury. For each level of jurisdiction a further distinction will be made between public regulation from governmental authorities and private regulation and by-laws from sports organizations like the IOC and FIFA.

For detailed information on all volumes of the Encyclopaedia, please visit: www.ielaws.com.

If you would like more details about this product, or would like to order a copy online, please click here.

Published: November 2012

Contracts can be your first line of defense against delays. But they have to be drafted very carefully. Construction Delay Claims, Fourth Edition gives you an in-depth analysis of all the pertinent clauses and details what they can and can’t do to minimize delays and avoid litigation.

This resource is written for everyone involved with delay and impact construction claims — the most common form of disputes in the construction industry. You’ll find that this resource presents the most thorough, detailed review of delay claims liability available, including a complete description of the entire process for filing and pursuing claims along with more than 1,950 cases and analyses.

It gives you the information you need to determine your best course of action. The book presents detailed knowledge drawn from the authors’ thirty-five years of experience in the industry. You’ll learn how to anticipate delays and mitigate damages through the use of advanced planning and immediate responses by the parties involved. You’ll also receive helpful instructions about the best use of construction schedules to avert delays, or to prove their impact if they do occur.

Coverage includes:

• Effective ways to challenge a claimant’s use of the Total Cost Method of Calculation
• The effectiveness of “no damages for delay” clauses
• The use of ADR methods to resolve delay claims
• The meaning and implication of concurrent delays
• Cumulative impact effect of multiple change orders
• The impact and probability of delays in design-build, construction management, and multiple prime contracting
• Latest research into the effect and measurement of lost productivity
• The most recent assessments of how states are applying the Eichleay formula

If you would like more details about this product, or would like to order a copy online, please click here.

Published: July 2012

Anticipate, evaluate and litigate claims and get up-to-date with the latest methods for determining value of work, with the definitive guide to construction change orders. Commonly encountered claim issues are covered in detail, including surety issues, evaluating changes resulting from ambiguous specifications or inadequate design, measuring the cost impact of delays and proving the price of damages. Construction Change Order Claims delivers innovative defenses and offers practical tips and accounting tools to evaluate progress and calculate payments.

Is a change order on a construction project an “extra”? When does an owner’s unintentional interference cross the line between a mere hindrance to an alteration of the contractor’s intended methods of performance? What specific circumstances support the use of the cardinal change doctrine? When should the Percentage of Completion accounting method be employed? This all-in-one resource helps you quickly answer these difficult questions and steers you through every type of change claim, offering hands-on guidance and analysis from 25 experienced practitioners.

Table of Contents:

• Chapter 1: The Owner’s Right to Make Changes and the Contractor’s Right to be Paid
• Chapter 2: Scope of Typical Clauses
• Chapter 3: Authority to Order Changes
• Chapter 4: Formal Change Orders and Constructive Changes
• Chapter 5: Challenging the Finality of an Executed Change Order
• Chapter 6: Contractor Certifications and False Claims
• Chapter 7: Changes Resulting from Breach of Implied Warranties, Misrepresentation, and Non-Disclosure of Superior Knowledge
• Chapter 8: Changes Resulting from Ambiguous Specifications
• Chapter 9: Changes That Result from Delays and Interferences
• Chapter 10: Changes Resulting from Impossibility or Impracticability of Performance
• Chapter 11: The Cardinal Change
• Chapter 12: Changes Resulting from Termination
• Chapter 13: Notice Requirements for Changes and Related Claims
• Chapter 14: Pre-Litigation Advice for Change Order Claims
• Chapter 15: Preparing and Defending a Claim for Damages: A Practical Guide
• Chapter 16: Surety Issues Pertaining to Changes
• Chapter 17: Accounting for Change Orders: How and When to Recognize Revenue from Change Orders
• Chapter 18: Proving and Pricing Damages
• Table of cases
• Index

If you would like more details about this product, or would like to order a copy online, please click here.

"This webinar was excellent. It provided me with some direction on how to deal with an ongoing employee issue."

"The speaker clearly communicated and emphasized the important key drivers used to engage employees."

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Webinar information current as of May 14, 2009

CCH's How to Engage Employees will provide tools and techniques to assist you in managing the distractions that face your employees on a daily basis and refocus them on company objectives. In today's volatile landscape, there is no other single variable that can produce bottom line results like your employees. Employee Engagement is the critical mandate of the HR department. Add value, contribute to the bottom line and Engage your Employees for success!

Areas to be covered:

• The key drivers behind employee engagement
• The critical impact of managers on employee engagement and the employment relationship
• The importance and methods for measuring employee engagement at the management level
• Strategies for enhancing management capabilities
• The complexities behind the employee-manager relationship
• Specific management behaviours that drive employee engagement

Speaker

Barbara Adams
Barbara Adams is a business executive with over 25 years' experience within the human resources field. As Managing Director of HR architects, Barbara specializes in bringing a business approach to an organization's people practices. Applying a coaching style, she takes a creative yet structured approach to the implementation of human resources strategies and ideas; the design of people oriented workplace practices; and the development of people within these organizations. In presentations and projects, Barbara works to translate theoretical concepts into practical and realistic applications by the organization and the individuals within those organizations.

Format

The following is required to access the archived webinar:

• Flash Player installed in your computer
• an Internet connection
• a sound card

Each archived webinar consists of a recording only of the live event. There is no time limita

If you would like more details about this product, or would like to order a copy online, please click here.

"An excellent information tool that helped to shed some light on a difficult subject in today's business environment for individuals who might not know where to start."

"The information provided during the webinar was useful and I will be able to integrate some best practices into our current succession planning process."

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Webinar information current as of March 26, 2009 

The responsibility of developing and finding tomorrow's leaders today is a daunting task. This archived webinar will teach you how to audit your current succession initiatives while ensuring your planning integrates with broader corporate strategies. You will also gain insights into employer best practices and common pitfall as well as the tools and techniques you need for developing current initiatives into winning succession management programs.

Learn how to:

• Ensure that succession planning integrates with broader corporate strategies and plans
• What is the goal of succession planning
• What role corporate culture plays in succession planning
• Utilize resource planning to support succession planning
  • The importance of having a strong assessment tool for evaluating competencies
  • How to balance internally focused succession plans with an understanding of the talent available externally
  • Resource planning tools that support succession planning
• Develop an action plan for succession planning

Speakers

Sandra Weeks
Sandra Weeks brings over 20 years of consulting experience managing a wide range of human resource projects in all industry sectors. She also has extensive experience in designing and delivering professional development activities for human resources professionals. Specifically, she has over 15 years experience as an Instructor in the WorldatWork Certification program, delivering certification courses in Total Rewards, Base Pay Design and Performance Management. In a

If you would like more details about this product, or would like to order a copy online, please click here.

This webcast was recorded on November 16, 2006

Want to transform your employee unit into a high-performance team? It's been proven time and time again that when you use effective coaching and communication strategies, you can easily motivate your employees to reach higher levels of productivity. Improve Workplace Performance Through Effective Coaching and Communication is loaded with tips on how to motivate your employees and improve the dynamics of your team.

Agenda

• Discover key strategies to boost employee motivation
• Pinpoint the major roadblocks to successful teamwork
• Identify strategies to overcome these roadblocks
• Understand the "hows" of effective communication
• Avoid pitfalls of poor communication habits
• Encourage your team members to maximize their work performance by utilizing five key coaching skills
• Make the connection between dedicated coaching and return on investment

Format
Participate right from your desk or office. All you need is an Internet connection and a sound card.

This archived webinar will include:

• PowerPoint presentation with slides
• Speaker and facilitator voice-over presenting the slides and answering pre-recorded questions.

The Speaker
Tammy Dewar, PhD, has been a coach for organizational leaders since 1996, with over 20 years' experience designing and delivering leadership and learning solutions. She will provide you with practical knowledge and step-by-step guidance to help you successfully coach your team, boost employee morale, facilitate effective communication, and drive higher performance.

If you would like more details about this product, or would like to order a copy online, please click here.

FOR HUMAN RESOURCE MANAGEMENT ASSOCIATION OF MANITOBA (HRMAM) MEMBERS ONLY The Ultimate HR Manual - Western Edition (Manitoba), the "how-to" resource for HR professionals in Western Canada, will be available September 2008, officially endorsed by HRMAM. HERE'S WHY THIS HR MANUAL IS DIFFERENT FROM THE REST.

If you would like more details about this product, or would like to order a copy online, please click here.