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5 ways to improve CX with AI-infused knowledge management

By making the most relevant information shareable and reusable across the organization, AI-infused KM tools can bring an organization closer to the holy grail of frictionless service




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Humble's Conquer COVID-19 bundle raises $6.5 million for pandemic relief

Humble's latest charitable bundle has ended its run, and raised over $6.5 million for COVID-19 relief efforts in the process. ...




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Developing your game's community for maximum pre-release fans

It seems important to me that devs spend a lot of time on nurturing their game community before launch. But many can't or don't. Here's advice on how you can do a better job! ...




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New collaboration targets medical research

Analysis of a secure, cloud-based electronic health records dataset of more than 30,000 patients will help uncover hidden trends that will lead to new treatment strategies




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Deutsche Bank selects NetDocuments

Native cloud platform vital to bank's global digital strategy




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Zebra Technologies chooses LevaData to manage materials sourcing

LevaData can bring Zebra Technologies growth through digitization and AI enablement




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Global advertising firm moves to Nuxeo Cloud Service

TBWAWorldwide uses content services platform as foundation for "cloud-first" directive




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U.S. Air Force selects Fluree?s data management platform to support global communications

Fluree platform was selected to provide secure communications using an encrypted, distributed, blockchain-backed graph database shared between partners




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Active Navigation helps strengthen Equifax?s cybersecurity footprint

Investments in new technologies help Equifax protect sensitive data?




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Leading U.K. Port Group selects K2 Software to accelerate companywide digital process automation

PD Ports develops more than 20 applications on K2's intelligent process automation platform to optimize business efficiency for mission-critical processes throughout its organization




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Evans deploys machine vision AI to improve warehouse operations

The?ADLINK Edge Smart Pallet?solution improves accuracy and efficiency




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ReadCube partners with publishers to launch initiative to access literature for COVID-19 research

The COVID-19 Research Pass (CPR) program provides direct access to more than 26 million articles




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Investing in modern intelligent content services

There are seven reasons to modernize ECM systems




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Making the Move from Volume to Value-Based Physician Compensation

Physician compensation models are evolving to keep up with the new quality metrics defined by the Medicare Access and CHIP Reauthorization Act (MACRA). Switching from a fee-for-service structure to a value-based payment model changes the focus to providing better quality… Read More

The post Making the Move from Volume to Value-Based Physician Compensation appeared first on Anders CPAs.




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Optimize the Revenue Cycle to Increase Profit without Adding Patients

Some health care organizations believe that increasing the number of patients walking through the doors is the surest way to see an increase in revenue. While this is one way of increasing profit, there are several actions your organization can… Read More

The post Optimize the Revenue Cycle to Increase Profit without Adding Patients appeared first on Anders CPAs.




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Robert Willeford Writes on the Consumer Use Tax for Dentists in the Dental ARCH

Robert V. Willeford, Jr., CPA, Esq., Director + State and Local Tax at Anders, was published in the Summer 2019 edition of the St. Louis Dental ARCH magazine. Robert discusses what the consumer use tax is and how it impacts… Read More

The post Robert Willeford Writes on the Consumer Use Tax for Dentists in the Dental ARCH appeared first on Anders CPAs.




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Are Physicians Exempt from Sales and Use Tax in Missouri and Illinois?

Many physicians are aware that the medical services they provide are typically exempt from sales tax. However, the physician may still be required to pay sales or use tax in his or her medical practice. The liability depends on the… Read More

The post Are Physicians Exempt from Sales and Use Tax in Missouri and Illinois? appeared first on Anders CPAs.




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Data Breaches in Hospitals are on the Rise – How Health Care Organizations Can Prevent Cybersecurity Attacks

The health care industry is one of the biggest targets for cybersecurity attacks. In 2018 alone, nearly 300 data breaches affected 11.5 million patients, according to a Bitglass report. Cybercriminals see health care organizations as the perfect victim due to… Read More

The post Data Breaches in Hospitals are on the Rise – How Health Care Organizations Can Prevent Cybersecurity Attacks appeared first on Anders CPAs.




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The Fraud Triangle: Three Conditions That Increase the Risk of Fraud

The key to deterring fraud is to understand how and why people commit fraud. Knowing the “how” helps managers and business owners create policies and design internal controls to reduce the occurrence of fraud. The “why” is much more complicated,… Read More

The post The Fraud Triangle: Three Conditions That Increase the Risk of Fraud appeared first on Anders CPAs.




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Occupational Fraud Continues to Plague Businesses

The Association of Certified Fraud Examiners (ACFE) recently released the 2014 Report to the Nations on Occupational Fraud and Abuse, and I noticed one overarching theme as I read through it: fraud has been and continues to be a costly… Read More

The post Occupational Fraud Continues to Plague Businesses appeared first on Anders CPAs.




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Forensic and Litigation Services Group Speaking at MOCPA Fraud & Forensic Accounting Conference

Clay M. Kniepmann, JD, CPA, CFE, Kevin P. Summers, JD, CPA/ABV/CFF, CVA, CDFA, CEPA and Thomas E. Hilton, MSF, CPA/ABV/CFF, CVA, CGMA are speaking at the Missouri Society of Certified Public Accountants (MOCPA) Fraud & Forensic Accounting Conference on November… Read More

The post Forensic and Litigation Services Group Speaking at MOCPA Fraud & Forensic Accounting Conference appeared first on Anders CPAs.



  • Events
  • Forensic and Litigation Services

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AI-Powered Customer Service: Use-Cases and Real-World Examples

Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!




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Key Considerations in Maximizing the Value of Cognitive Search

I am a firm believer in The 7 Habits of Highly Effective People, by Stephen Covey. If you've not read this book, it is worth the time. I mention this because my focus at BA Insight is around Covey's second habit, which is, "Begin with the end in mind." Seems simple, right? Well it is, but it's also quite rare. When approaching any enterprise search project, at any phase, I always try to come back to this idea. What is success? When are we done? What does finished look like? These are all different ways of saying, "Make sure you have goals!"




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From ?Searching? to ?Finding?: How AI is Unlocking the Power of Unstructured Data

Unstructured data, which comprises almost 80% of any enterprise's data, holds untapped value when it comes to addressing challenges and embracing opportunities.




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AI Guidelines for Businesses: Using AI in Your Own Company

Artificial intelligence (AI) is one?if not the?key technology of our decade. Technological advances in this field are not only fundamentally changing our economies, industries and markets, but are also exerting enormous influence on traditional business practices, many of which will disappear, while others will be transformed or completely reinvented.




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Transform Customer Service With Next-Gen Knowledge: Why and How

The consumer has spoken. Forrester Research asked 5,000 of them, "What created the biggest pain when you contacted a business for customer service?" They answered lack and consistency of agent knowledge, followed by the difficulty of finding relevant answers on company websites. So, what is driving this dissatisfaction?




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Fortnite surpasses 350 million registered players

The milestone comes as Epic doubles down on the social elements of Fortnite with additions like the combat-free Party Royale mode and last month's in-game Travis Scott concert. ...




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DeepCrawl?s latest platform ensures SEO quality assurance

Developer and SEO/marketing teams can proactively test web pages for SEO impact




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Alfresco introduces secure enterprise viewer for annotations

The Enterprise Viewer enables users to view all types of content (documents, images, audio and video) and collaborate using powerful editing tools and chat windows




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Semantic Scholar and OpenAthens collaborate to provide access to academic research

Enabling the new login gives access to full text content




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Qlik releases platform that enables users to act quickly on data-driven insights

Increases analytics ROI by closing the gap between insights and action




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Adobe and ServiceNow release platform to improve customer experiences

Connecting marketing and customer service through data and digital workflows




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Preserving your information from digital disasters

Digital disasters create incredible data loss and, sadly, they're on the rise




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Panzura Mobile receives enhancements that include security for remote work

Delivers unprecedented scale for large enterprises, advanced security and IP protection, and real-time access to Panzura's global cloud file system from any device




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Explore how to build seamless digital experiences

This KMWorld webinar highlights best practices for managing sites at scale




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Tax-Advantaged Investing with Asset Location

The allocation of assets between taxable and tax-advantaged accounts, known as asset location, is a tax minimization strategy that takes advantage of the fact that different types of investments receive different tax treatments. When reviewing asset statements, it’s not uncommon… Read More

The post Tax-Advantaged Investing with Asset Location appeared first on Anders CPAs.




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Can You Use the QBI Deduction for a Trust?

The Qualified Business Income (QBI) Deduction has been a popular incentive for businesses and their owners following the Tax Cuts and Jobs Act. One question that many people ask is, can the QBI deduction be used for trusts? We’ve been… Read More

The post Can You Use the QBI Deduction for a Trust? appeared first on Anders CPAs.




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Can I Transfer My Social Security Benefits to Children or Heirs?

When planning for social security distributions, a common question we hear from retirees is, can I provide a portion of my social security benefits to my child or grandchild? The answer is yes, but there are stipulations. Below are a… Read More

The post Can I Transfer My Social Security Benefits to Children or Heirs? appeared first on Anders CPAs.




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Philadelphia Offers Discounted Solar to Residents and Businesses

Philadelphia Offers Discounted Solar to Residents and Businesses aconstanza Fri, 05/01/2020 - 16:46

Philadelphia Offers Discounted Solar to Residents and Businesses

Public support for solar power is strong and growing, but it’s not always strong enough to overcome the high upfront costs of installation. To help home and business owners make that initial investment towards utilizing solar power, Philadelphia re-opened its popular Solarize Philly program.

In April, Solarize Philly began accepting to new applications. The last phase closed in November 2019 after 2,068 signups. The program has helped 6,200 customers since its launch in 2017.

Program participants benefit from group-buying discounts and consumer protections. Installers are kicking off the new phase by providing free remote solar assessments.

The program is run by the Philadelphia Energy Authority (PEA), an independent municipal authority chartered by the city in 2010 to provide targeted expertise and focus to city efforts to reduce energy consumption and expense.

The authority offers other financial incentives that are available to Solarize Philly participants. The Philadelphia Solar Rebate offers a one-time rebate incentive of 10 cents/watt to commercial and 20 cents/watt to residential projects. The rebate comes to about $1,000 for homeowners.

Fees generated by Solarize Philly also support the PEA's Solar Savings Grant Program, which provides grants plus financing to low- and moderate-income households to go solar at no upfront cost. Grants cover up to half the cost of the project, and utility bill savings start in the first year.

To participate in Solarize Philly, homeowners complete a sign-up form and are then connected to one of the city's approved installers. An installer will provide a free project proposal tailored to the home’s specific needs, based on roof space, electricity usage and other factors.

After the owner approves and signs a contract, the installer handles all permitting and engineering requirements and works with the local utility, PECO, to manage the interconnection process before the installation.

The city says Solarize Philly is also helping create jobs. Darell Clarke, city council president, said “of all energy projects, rooftop solar creates the most jobs per dollar invested.”

The PEA references a study conducted for the authority by the American Council for an Energy Efficient Economy, which found that 15 living wage jobs are created for every 100 solar installations. PEA also leads Bright Solar Futures, a partnership with the School District of Philadelphia to establish Pennsylvania’s first vocational solar program for high school students.

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How to Make Your Podcast SEO Friendly

Podcasting. You’ve heard about it before and I bet you’ve even listened to a handful of podcasts. But you probably haven’t created one yet. Just think of it this way… There are over 1 billion blogs and roughly 7 billion people in this world. That’s 1 blog for every 7 people… On the other hand, […]

The post How to Make Your Podcast SEO Friendly appeared first on Neil Patel.




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13 Amazing Free Chrome Extensions For SEO

Every SEO tool is different. Some have better keyword data, others have better link data, others give better technical suggestions… in other words, there is no perfect tool. And I really mean that, even though I created Ubersuggest for you. Plus paying for a handful of SEO tools can be expensive and isn’t realistic. But […]

The post 13 Amazing Free Chrome Extensions For SEO appeared first on Neil Patel.




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The Biggest SEO Trend You’re Ignoring

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The post The Biggest SEO Trend You’re Ignoring appeared first on Neil Patel.




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Welcome to SEO Unlocked: Your Free SEO Training Course

I learned SEO by starting my own website and just testing a lot of different tactics out. Some of these tactics worked well and others didn’t. But the way I’ve learned SEO isn’t right for everyone. Some people prefer learning by practicing like me. Others prefer learning by reading dozens of different strategies and tactics. […]

The post Welcome to SEO Unlocked: Your Free SEO Training Course appeared first on Neil Patel.




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The story of Sweetish House Mafia: Proof's in the crumbs

The entire business started via social media posts and SHM began with mobile deliveries from the back of a Tata Nano.




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How marketers see the post-Covid world and the way forward

Consumer inertia, which is the biggest obstacle in ordinary situations, is passé. With significant changes to their environment, consumers are continuously evaluating and revaluating their choices across categories and brands.




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A change in law means MSMEs have greater power in cheque bounce cases

The combined effect of sections 143 and 143A would mean that, not only the Drawee can impress and urge upon the trial court to expect a speedy trial, but also to grant an interim compensation of 20 per cent of amount of cheque as a partial recovery.




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How trademarks can work as assets for MSMEs

Trademark serves as defence mechanism to protect an MSME’s brand from loss of reputation, retaining a good trustworthy relationship with your existing and potential customers.




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Survival strategies for businesses during COVID-19 lockdown

We are all in this together, so the ideal way is to stay transparent with your consumers about what your business is going through. Customers can empathize with companies facing a crisis, as long as the communication is transparent.




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ABC to provide all Australians access to Anzac Day services

The ABC will give all Australians, no matter where they are, access to this year’s Anzac Day commemorations, with extensive coverage across its radio, television, digital and social media platforms.




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Public Media serving in the time of a pandemic…

As a member of the Global Task Force for public media, we would like to add our salute to the essential service being provided at this time by public broadcasters around the world.