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Precisely beefs up its Wildfire Risk platform to help communities manage the threat of wildfires

As the risk of wildfires in developed areas continues to increase, customers can now access highly accurate data for the protection of people, properties, and land




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ResMed uses BillingPlatform to automate subscription billing

A global leader in respiratory medical solutions looks to eliminate manual processes and consolidate on a modern revenue lifecycle management platform for future growth




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Quadient secures contract in North America to integrate digital communications and mail automation solutions

Quadient's digital automation platform will help design, create, and seamlessly manage thousands of daily customer communications




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MongoDB Atlas transforms Toyota Safety Connect

Since migrating to MongoDB Atlas, Toyota Connected has increased efficiencies in everything from its infrastructure to its call center




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CCC to partner with Morressier to address and validate research integrity

CCC is developing a beta version of a new Ringgold Service to help disambiguate and validate the identity of researchers




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Stravito helps Delta democratize insights and supercharge its research potential

The Stravito enterprise insights platform has enabled Delta to democratize its insights and maximize its research potential, improving the flying experience for customers and employees alike




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Augmenting product discovery and ecommerce journeys with GenAI

Experts joined KMWorld's webinar to explore how GenAI is rapidly changing the world of search and product experiences, from technological requirements to customer expectations




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KMWorld Readers' Choice Award Winners 2024

We hope this list of Readers' Choice Awards winners will be a resource to help you choose wisely when looking for new solutions. As the field continues to evolve, recognizing excellence and innovation remains a constant, even as how knowledge sharing is accomplished morphs in tune with technology changes.




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What?s next in KM: All roads lead to AI

KM and AI are a natural team?their combined value can only be expected to increase in the future. As AI-powered technology becomes more integrated with both daily work functions and strategic planning, enterprise knowledge will come closer to achieving its full potential.




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Agentic AI?So hot right now!

We are in the earliest stages of Agentic AI, and, much like the early days of RPA and GenAI, there's a lot of excitement but also a lot of uncertainty. While the potential benefits are enormous? streamlined operations, lower costs, fewer human errors?there are equally important concerns about job displacement, bias in AI decision making, and a lack of transparency in how these systems operate.




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Trees, chains, and brains

Today's AI has many different flavors and architectures, along with massive amounts of memory and processing capacity. We could probably make better use of this computational power by looking at how we can improve the quality of our queries and, as a result, make better quality decisions.




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Links conquer the universe

We can talk about these relationships as links. They're not expressed in blue underlined text, and you can't click on them. But they are the relationships among words that matter in any particular circumstance. They are the relationships that give words meaning. And as in life, those meanings are multiple and contextual. Without those relationships, there is no language.




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2024 Readers' Choice Award - BEST INFORMATION GOVERNANCE - KnowledgeLake - Automating the capture, processing, and management of content

KnowledgeLake's solutions are designed to improve data accuracy, reduce operational costs, and enable faster decision-making, particularly within industries that handle large volumes of content, such as financial services, government, and healthcare.




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2024 Readers' Choice Award - BEST KNOWLEDGE GRAPHS - AllegroGraph: Neuro-Symbolic AI Capabilities for the Enterprise

AllegroGraph is designed to seamlessly integrate?with LLMs, providing the most secure and scalable AI solution for enterprises. AllegroGraph offers a comprehensive solution platform including Large Language Models (LLMs), Vector generation and storage, Graph Neural Networks, Graph Virtualization, GraphQL, Apache Spark graph analytics, and Kafka streaming graph pipelines.




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2024 Readers' Choice Award- BEST CX AND SUPPORT - eGain - Safely harness GenAI with controls and guardrails

The eGain Knowledge Hub is a rich, "whole-product" AI?knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike.




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2024 Readers' Choice Award- BEST AI - DOMO- Empower Your Business with Secure, Flexible, and Conversational AI

There is undeniable potential in generative AI and large language models, but these tools alone come with significant gaps and challenges. AI often needs additional technologies to create guardrails around data security and response accuracy.




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Lucidworks shares results from a global survey about GenAI adoption, fears, and strategies in 2024

Sinoway defines GenAI as it applies to the business environment as an extension of how AI and machine learning have been used for decades, which had been primarily numeric. GenAI now allows for the same applications, but with text, video, and audio. The same tools we applied to numbers we're now applying to words. GenAI analyzes literally millions, even billions, of data-points and makes predictions about the next letter in a word, the next word of the sentence, or the next sentence in a paragraph. It then comes up with a response to answer a query. Its predictive qualities usually produce good answers, but the possibility of hallucinations, which is what incorrect predictions resulting in wrong answers are called, is worrying.




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Level up your change management with these three key practices

Practicing the art of change management means accounting for organizational culture, which refers to the ingrained social norms and beliefs of an organization. It is comprised of values, belief systems, leadership styles, collective unspoken assumptions, stories, and rituals, as well as an organization's character and orientation.




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Solving PDF form challenges and boosting workflow automation

What organizations that depend on dynamic documents really need are solutions that work seamlessly across all platforms. This way, organizations can eliminate compatibility issues and reduce most?if not all?of the costs that are associated with restricted formats.




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Why ubiquitous AI will mean more, not fewer, white-collar jobs

One thing is clear: The widespread adoption of GenAI will not lead to fewer knowledge jobs, but rather, it will pave the way for their growth and evolution.




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eGain AI Agent centers transparency, trust, and knowledge system integration

eGain, the AI knowledge platform for service, is unveiling the eGain AI Agent, the latest product from eGain announced at its Solve 24 conference. Designed with engagement and clarity at its core, eGain AI Agent brings true knowledge system integration to the burgeoning world of agentic AI.




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Conversica offers the most advanced AI agent for customer engagement available

This latest release leverages technologies from OpenAI, Meta, and Google




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Adopting RAG while addressing its complexities with Shelf, Coveo, and Progress Semaphore

Experts from Shelf, Coveo, and Progress Semaphore joined KMWorld's webinar, Unlocking the Power of RAG, to speak to the nuance of extracting value from RAG at scale while mitigating its complications




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Keeper Security officially completes authorization meeting FedRAMP Revision 5 controls

The FedRAMP designation sets Keeper apart from its competitors as the best-in-class zero-trust and zero-knowledge cybersecurity solution for government agencies




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Exclaimer?s integration with HubSpot transforms email signatures into powerful marketing opportunities

This integration centers on the strategic marketing opportunities associated with email signatures, enabling marketers to deliver personalized, data-driven communication that improves contact relationships and engagement




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Totango announces AI-driven churn intelligence solution

An Enterprise CSP offers enterprise-grade custom AI models for driving growth




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Versium releases free Dedupe Tool for simplifying customer data management

Versium's Dedupe allows users to compare data points across various fields




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Conversational Agents and AI Transformation: Q&A with Rob Ryan, Head of Business Value and Thought Leadership, Workgrid

AI adoption as a whole is very fragmented depending on the organization, depending on the market business vertical. The real game changer of AI is embedding into those deeper systems of operations, not just surface level use cases of generate a blog, generate news. AI should be evolving with your organization, your culture, and your appetite for risk. That's where Workgrid certainly comes in. Workgrid's platform is built to meet you wherever you happen to be on that journey.




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Verint announces top telecommunications company realized $10.5M annual savings from Verint?s AI-Powered Voice Self-Service

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes




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dtSearch unveils 64-bit multithreaded indexing, accelerating its search power

dtSearch, the smart choice for text retrieval since 1991, is unveiling version 2024.02 of its enterprise and developer product line, offering an array of new features engineered to increase the speed of search for online and offline data. These product enhancements?which are paired with dtSearch's existing and extensive range of search capabilities?can? run on-prem or in the cloud.




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Harris Rosen named Cornell Entrepreneur of the Year 2011

Harris Rosen 61, president and chief operating officer of Rosen Hotels and Resorts Inc. in Orlando, Fla., has been named Cornell Entrepreneur of the Year 2011. He will be honored on campus during the Entrepreneurship@Cornell Celebration, April 14-15.




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Add Impact To Your Website With A Direct Link to www.InternationalDriveOrlando.com

Let visitors know that your business is located in "Orlandos Most Dynamic Destination!" Add a link to the Resort Areas official information packed website -




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Crime Prevention Unit - Auto Burglaries

A statement that is regularly heard by Law Enforcement Officers across the nation from victims of an auto burglary is "But I was only away from my car for a minute". That is how much time it takes for to become a victim of a crime.




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I-Drive Chamber Free Crime Prevention Seminars

Free Crime Prevention Seminars: Through our ongoing partnership with the Orange County Sheriffs Office and the Orlando Police Department the following Crime Prevention Seminars are available Free of Charge to your business and employees through the O.C. S. O. and the O.P.D. Crime Prevention Units.




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International Drive - Electrical Charging Stations

Did you know that the International Drive is going to have an "Electric Avenue" soon?




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Orange County Convention Center Adds Sustainability Coordinator

Abby Gulden has been named sustainability coordinator at the Orange County Convention Center (OCCC). In this new role, Gulden will work directly with event planners and the Center to promote green initiatives.




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Mayor Appoints New Management Team at Center

(Orange County, FL) - Orange County Mayor Teresa Jacobs has appointed new managers to key positions that will continue the successful trends at the Orange County Convention Center (OCCC). Kathleen Canning, Jan Addison, Yulita Osuba, Kris Shoemaker, David Ingram and Terry Devitt have all been appointed in new positions at the OCCC.




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Mayor Jacobs Names Kathleen Canning to Lead Orange County Convention Center

(Orange County, FL) - Orange County Mayor Teresa Jacobs is pleased to announce the appointment of Kathleen Canning to the position of executive director of the Orange County Convention Center (OCCC). Canning currently serves as general manager and will continue to direct and supervise all aspects of finance, marketing and operations of the facility.




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Pine Hills Elementary School receives 7th year of support from International Drive Improvement District for 2012-13 School Year

At Pine Hills Elementary there is a saying: "Begin with the end in Mind...Building our way to an A!" And the International Drive Improvement District plans to help students achieve that goal as it begins its seventh year of support.




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Public-Private Partnership results in Tourist Oriented Policing Squad

ORLANDO, FL (April 19, 2010)-One of the worlds top tourist and meeting destinations, the International Drive Resort Area, continues with enhanced support of its highly successful prototype safety program, thanks to a grant that has been awarded to Orange County through the U.S. Department of Justice stimulus program.




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New Orlando Skybridge to Honor Late Industry Giant

Rosen Hotels and Resorts celebrated a milestone today as it announced plans to build a new skybridge connecting Rosen Plaza, its 800-room convention hotel, with the Orange County Convention Center (OCCC).




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Orange County Convention Center Adds New Managers

Orange County Convention Centers Executive Director, Kathie Canning is pleased to announce the selection of Rodney Gutierrez and Michelle Neely to management positions at the Convention Center (OCCC).




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OCCC 30th Year Anniversary Report

Kathie Cannings, Executive Director of the Orange County Convention Center, presentation at the I-Drive Resort Area Chamber of Commerce March luncheon.




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Florida Millionaire Helps Kids Go To College

Hotelier Harris Rosen, who grew up poor in New York City, is using his self-made success for good, providing free day care in a low-income neighborhood in Orlando, and offering free tuition to state colleges when the kids grow up. NBCs Gabe Gutierrez reports.




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It is Fun (and Easy) Being Green in the Orlando Tourist Corridor with I-Drive Green Initiatives

Its easy being green even when you visit the International Drive Resort Area! Orlandos popular tourist destination offers lots of ways for its guests to put environmentally responsible practices.




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Orange convention center gets high green rating

The Orange County Convention Center has received a prestigious energy-saving certification, making it the largest such exhibit hall to obtain a gold standard seal forgreen building design.




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Orange County Convention Center ranked best in nation

The Orange County Convention Center has received a big honor and national recognition. Business Review USA has ranked it the No. 1 convention center in the country.




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I-Drive and its District Partners pass goal of helping area children in 13th Annual Salvation Army Angel Tree Program

The International Drive Improvement District was able to bring some holiday joy to 790 area disadvantaged children when it partnered with the Salvation Army, along with WKMG Local 6, for its 13th annual Angel Tree program for the 2014 holiday season.




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I-Drive Resort Area - Events and Happenings

If its happening within the International Drive Resort Area...youll find it here!




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Orlando Orange County Convention Center - Calendar of Events

Upcoming months at the Orlando Orange County Convention Center are busy with a wide variety of events with something to appeal to everyones interests!