Watch Argentina's Francisco Cerundolo as he hits an "incredible" drop shot against Great Britain's Jack Draper at the Davis Cup in Manchester.

Great Britain's Jack Draper smashes his racquet after losing the opening set against Canada's Felix Auger-Aliassime during their Davis Cup match in Manchester.

24-time men's Grand Slam champion Novak Djokovic says Jannik Sinner's doping case "is not helping tennis at all". Sinner, the men's world number one, was cleared of any wrongdoing after twice testing positive for low levels of clostebol - a steroid that can be used to build muscle mass - during the Indian Wells tournament in March. The World Anti-Doping Agency have appealed against the decision which said Sinner bore 'no fault or negligence' for the substance being in his system.

World number one Jannik Sinner says he is "surprised" by the World Anti-Doping Agency's appeal against the decision to clear him of blame after he twice tested positive for a banned substance.

Twenty years since he became the US Open boys' champion, Andy Murray is giving New York a miss and beginning retired life with a holiday in Spain.

In the build-up to the US Open, eventual men's champion Jannik Sinner was cleared of fault or negligence over two failed doping tests. Yet questions remain over the case.

News that Jannik Sinner, the men's world number one, had failed two doping tests stunned tennis. BBC Sport examines the key questions at hand.

BBC tennis correspondent Russell Fuller on Rafael Nadal's enduring rivalry with Roger Federer and his legacy in the tennis world.

Former Man Utd player Diego Forlan will make his professional tennis debut at the age of 45. This is how he has gone from football to the ATP Tour.

World number one Jannik Sinner praises Rafael Nadal after the Spanish legend announced he will retire from tennis later this year.

BBC Sport pays tribute to Rafael Nadal's incredible career and looks back at the 2008 Wimbledon final, after the 22-time Grand Slam winner announced he will be retiring at the end of the season.

Aryna Sabalenka continues her dominance over Zheng Qinwen with victory in the first match of the season-ending WTA Finals.

Great Britain's Katie Boulter reaches her third WTA final of the year with a 6-2 5-7 6-2 victory over China's Yue Yuan at the Hong Kong Open.

Aryna Sabalenka is looking to cap a superb year with a first WTA Finals triumph. Here's everything you need to know about the event - and cast your vote for the winner.

British number one Katie Boulter is comfortably beaten in straight sets by top seed Diana Shnaider in the final of the Hong Kong Open.

Zheng Qinwen crushes Jasmine Paolini to reach the WTA Finals last four as the already-qualified Aryna Sabalenka loses to Elena Rybakina.

BBC Sport looks at how the WTA Finals, which are being held in Saudi Arabia for the first time, are unfolding - and what the reaction has been.

Extending ATP Masters 1,000 events over two weeks has been a "backwards move", says two-time Grand Slam finalist Stefanos Tsitsipas.

Coco Gauff continues her stellar week with victory over world number one Aryna Sabalenka to set up a WTA Finals showpiece against Zheng Qinwen.

Britain's Cameron Norrie is unable to finish a frustrating season on a high as he loses to France's Benjamin Bonzi in the Moselle Open final.

Coco Gauff shows supreme determination to come from behind against Zheng Qinwen to win the season-ending WTA Finals.

In order to accomplish your goals you need: (1) a clear goal; (2) a winning action plan; and (3) consistency. Take away or invert any of those things, and you’ve eliminated the possibility of succeeding at your desired outcome. Here’s what they look like when inverted: (1) unclear direction; (2) random acts of productivity / […]

The past 12 months I have gotten extraordinarily nerdy on backpacking gear. And one of the things I ended up splurging on was the best headlamp I’ve ever owned. Two things I love about this thing: (1) how very thin and lightweight it is; and (2) its dedicated buttons for the white and red lights. […]

★

South Africa second row Eben Etzebeth said the 17-point win over Scotland flattered his side. So why did their win feel so inevitable?

England replace injured duo Tom Curry and Immanuel Feyi-Waboso in their 36-player squad preparing to face South Africa in the Autumn Nations Series on Saturday.

How Steve Borthwick's England react to another defeat will be critical with world champions South Africa up next, says rugby union correspondent Chris Jones.

England's review of their last-gasp defeat by Australia was "brutal" but exactly what the squad needed, says wing Ollie Sleightholme.

Former scrum-half Matt Dawson on what England should learn from their agonising last-gasp defeat by Australia.

How do Toulouse adapt methods and practices of space training to the sports field

Senior coach Richard Wigglesworth says the pressure for England to get results is all part of the privilege of representing the national side.

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

The post Call Center Outsourcing Costs: How Much Is It REALLY? appeared first on .

A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […]

The post Are Local Calls Still a Thing? Not Really appeared first on .

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds.  What you […]

The post 9 Cold Calling Tips To Increase Your Sales This Week appeared first on .

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more […]

The post A Visual IVR Can Do This One Thing That Regular IVR Can’t appeared first on .

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and […]

The post Call Blocking Done Right (The First Time) appeared first on .

Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today.  What Reputation Management Includes Here are […]

The post Who Should Use Reputation Management (+Getting Started) appeared first on .

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […]

The post Will a Call Simulator Help Your Agent Training? Not Really appeared first on .

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

The post 3 Types of Call Center Reporting and Which Is Right for You appeared first on .

This one is simple. The metric that matters when defining a "successful" landing page is profitability. You need to make more than you spend to bring the traffic. If you're spending X to get traffic, and you're profiting X-plus-anything after...

Don't over-complicate things, a successful landing page is simple and focused. When visitors land on your page, they have a few questions in mind, and your landing page should answer them. Does it offer what I need? What does it...