Have you ever been asked to get creative? Or told to think outside the box? If so, you might have had one of two reactions (or maybe a combination of the two):

1. Hooray! No restrictions. Let’s go! 
2. Yikes! The possibilities are endless. Where do I start?

Regardless of how you might react, it’s crucial to keep the original ask in mind — not “get creative,” but the reason you were charged with getting creative or thinking outside of the box in the first place. Losing sight of the goal or falling into the trap of thinking that a strategic approach isn’t actually “creative” are the fastest ways to the land of no progress and stifled creativity. 

I think the best ideas come out of a harmonious combination of strategic and creative thinking. I’m not the only one; product designers often have a foundations-first approach to their work where they consider a baseline strategy before jumping into high-fidelity mock-ups. Strategists leverage innovation workshops to both strategically and creatively problem solve. And developers weigh cost and functionality tradeoffs when designing and building reproducible and deployable systems.

Problem solving, creative thinking, and focus are universal components of work-life – and life-life. Leveraging a tool to help you do all three isn’t a cop out, it's a way to help you get to the fun stuff (the ideas worth doing) faster. 

One tool that can help you confidently pursue your idea is an Impact and Feasibility Matrix, which will help you focus and narrow in. Your focus will keep you on track, and narrowing in on what ideas are worth doing will illuminate the way forward. Let’s dive in… 

Focus

Step one is keeping your goal in mind. To do so, revisit these questions often:

• How does this help solve the problem?
• How does this contribute to an ideal outcome?

Narrow In

Step two is identifying which creative idea is worth pursuing. One way I like to narrow in and confidently move forward is by plotting ideas on an Impact + Feasibility matrix. 

Impact is:

• Reach. What percentage of your audience or stakeholders will be impacted by your idea?
• Relevance. Does your idea target your key audience? 
• Longevity. How long will your idea impact your team? 

Feasibility is:

• Costs. What are your hard costs? This includes both the time investment and monetary investment. 
• Ease. How easy is your idea to execute? Is this something you can tackle on your own? Will you need to outsource your idea to a partner or vendor? 

The answers to all of these will be unique to your role, the problem you are trying to solve, and your organization. That said, somewhere between impact and feasibility, usually in the upper right quadrant of the matrix, is your sweet spot. This is true regardless of role, problem, or organization. Ideas in the sweet spot are usually worth doing. They reach a relevant audience for your targeted time frame, they are achievable, and within budget.  

Your impact and feasibility matrix will be unique to each problem you are trying to solve. Let’s take a look at some real examples. 

Examples

Problem: Help a newly distributed team settle in to working remotely. 

In the spring of 2020, many organizations (Viget included), were charged with supporting newly distributed teams. Throughout that year, we focused on surprising our team in new ways (think care packages containing branded sweatpants), removing barriers to communication, and improving access to resources (we implemented People Team office hours which we still keep to this day). We did send everyone their favorite candy and had local folks help deliver monitors to their teammates. We still don’t have Viget branded dog swag – maybe one day. 

Problem: Help team members get to know each other during weekly company-wide meetings. 

Each week, we host a company-wide all hands meeting. It’s a tradition we’ve kept since we were founded in 1999. The meeting has evolved over the years and so has our strategy for connection. This is a matrix we revisit often, some ideas we tweak and try again and others like requiring cameras-on or implementing a roll call isn’t something we would consider doing. 

To Sum It Up

The next time you find yourself spinning your wheels, or better yet, the next time you're tasked with thinking outside the box, focus first and plot your ideas on the impact/feasibility matrix. Doing so will help keep you on track and quickly narrow in on which ideas are worth pursuing. 

When onboarding a new partner to redesign your website, take over maintenance, or rescue a project going sideways, you'll need to carefully transition access to a variety of critical systems and tools. And if you're navigating a contentious relationship or onboarding into a new organization without documentation, you might not know where to start.

Does that sound scary? It doesn't have to be. 

Here's a comprehensive checklist to ensure that you retain full control of your website and avoid any potential hiccups during a transition.

1. Codebase access. Ensure you have ownership or administrative access to the existing codebase or code repository. Popular platforms like Bitbucket and GitHub are often used for this purpose.
2. Content Management System access. Ensure you have the highest level of access (super admin) for your Content Management System (CMS). 
3. Hosting information and access. Gather all hosting information and ensure you have access to the account that owns the workspace. This is crucial to prevent unauthorized updates or changes to your site. For hosted platforms, you’ll need Owner access, not just Administrator access. 
4. Additional services information and access. This might include your domain registrar (e.g., GoDaddy), DNS settings, email services, your content delivery network (CDN), if applicable. This could also include any third-party services that are integrated with your website. Common examples might include: Algolia, Hubspot, Stripe, etc. 
5. Analytics and Data. Make sure you have access to all analytics tools used to monitor your website traffic and user behavior. This might include both old Google Universal Analytics data and current GA4 data, Google Tag Manager, or any other analytics services used on your website (e.g., Mixpanel, Hotjar, Adobe Analytics, etc.). 
6. Backups. Secure a full backup of your site, including the file system. Plugins like UpdraftPlus for WordPress can be very helpful for this process. Also, ensure you have backups of shared files, such as those in Google Drive, Box, or Dropbox.
7. Design Assets. Retain copies of raw design assets (e.g., Figma files). We always transfer ownership of Figma files to our client teams to ensure they have the ability to extend the design system in the future.
8. Licenses. Make sure you own any required licenses, such as font/photo licenses, CMS licenses, API keys, or premium plugins. We insist that our client teams purchase any required licenses/subscriptions using their corporate information so we’re never blocking access to those critical resources.

Transitioning website partners can be a smooth process with foresight and preparation. While ideally there would never be gaps in access to these critical resources and services, by following this checklist, you can ensure that you’re not missing anything when offboarding old partners or getting your bearings with a new team or organization. 

Do you need help figuring out how this checklist might apply to your situation? Be in touch, and we’d be happy to discuss your current status and suggest next steps for your website transition. 

When starting a new project, decision makers are faced with the dilemma of choosing a content management system (CMS). Sometimes, it’s not that simple and they must choose whether to go with a traditional CMS or a headless CMS. Both offer unique benefits and cater to different needs, making it crucial to understand when each makes sense for your project. Let’s take a look at some considerations that can help you make the right decision.

What is a Traditional CMS?

Traditional CMS’s – like Craft CMS, WordPress, and Drupal – offer a pre-packaged solution for content creation, management, and delivery. They include powerful interfaces with content editing capabilities and templating out of the box, enabling you to create sites with ease. A traditional CMS can be monolithic because the back-end and front-end are tightly coupled. Using a traditional CMS typically means you are using all of the tools included to achieve your goal.

What is a Headless CMS?

A Headless CMS is like a Traditional CMS in that it includes content creation and management tools. But it differs in the fact that the back-end content management system is decoupled from the front-end (presentation layer), allowing developers to use any technology stack they prefer for building the front-end of the site. The back-end acts as an API with its only purpose being to serve content from the database. There are CMS options like Contentful, Payload, and Strapi that are built to be headless. Popular traditional CMS’s like Craft CMS and WordPress also offer headless variants.

The Restaurant Analogy

Let’s simplify things a bit more and look at the decision using an analogy; a restaurant.

Traditional Restaurant (Traditional CMS)

Imagine a restaurant where the kitchen and dining room are connected. The chefs cook the food, and the waitstaff serve it directly to the customers in the same building. This setup means that everything is closely integrated, and the kitchen (back-end) is tightly coupled to the dining experience (front-end). Picture a scenario where the restaurant decides to change from table service to buffet style. The food now needs to be prepared in advance and delivered to the front of house in a different way, potentially even requiring new equipment. The restaurant needs to be reconfigured to not only accommodate the buffet but also to interface with the kitchen differently. Because the restaurant and kitchen are coupled, both sides would require work in order to accommodate a shift in strategy. 

Ghost Kitchen (Headless CMS)

Now, think of a ghost (or cloud) kitchen where food is prepared centrally but can be delivered to various locations or dining experiences. The kitchen (back-end) focuses solely on cooking (content creation and management) and doesn't worry about where the food is served. Instead, the meals (content) can be delivered to different endpoints like food trucks, home deliveries, or partner restaurants (or in our case websites, mobile apps, etc.). This separation allows more flexibility in how and where the content is delivered without changing the core cooking process. If a new experience requires new equipment or processes, the kitchen can be expanded without affecting the front-end experience.

When to Use a Headless CMS

Omni-Channel Content Delivery 

If you consistently need to deliver content across multiple platforms (websites, mobile apps, IoT devices), a headless CMS is ideal because it can serve the same content through APIs to any front-end. The front-end can be swapped out without any need for development to the back-end.

Scalability and Flexibility

If you want the ability to keep your content management system up-to-date independently of the presentation layer, a headless CMS can allow for more agile and scalable development. This could be especially useful if you anticipate needing to redesign or update parts of the front-end frequently without affecting the back-end content.

Front-end Framework Preferences

Maybe your team has developers who are very proficient in a particular JavaScript framework, like Next.js, SvelteKit, or Astro. The time needed to learn a new templating language could push you past your deadline. Maybe you have some cool interactive interface in mind? A headless CMS can provide the raw content for your developers to build highly custom, tailor-made front-ends in whatever language or framework they please.

Security

Going headless can offer security advantages due to its decoupled nature. By communicating via API to the front-end, data access can be controlled more granularly. Because the back-end is only responsible for content management and delivery, fewer plugins are typically used which means a smaller chance of vulnerabilities due to third-party software.

Hosting & Infrastructure

A cloud-based headless CMS offers additional advantages over a self-hosted headless CMS. It can simplify maintenance and operating costs since the cloud provider is responsible for updates and security of the platform. Cloud-based solutions like Strapi Cloud often come with integrated security features, automatic backups, and disaster recovery options.

Which will you choose?

While the flexibility and security a headless CMS offers may be great benefits, it may not be necessary for every project and could even introduce complexity. It’s important to consider the long-term purpose of the project and who will be responsible for maintaining it as well as authoring content. If your primary focus is on managing and delivering content in a structured manner with rapid development, a traditional CMS can be an excellent choice. But if you feel any of the examples I’ve laid out above align with your project’s requirements then a headless CMS may be right for you! 

Whatever route you take, remember that both Craft CMS and WordPress can be used in traditional or headless applications and are a fine choice either way! Now you know the differences between a traditional and headless CMS, and an informed decision can be made. If you have more questions or a project you think could benefit from a traditional or headless CMS, we’d love to help!

Five years ago, without consciously trying, I would have noticed if a coworker was taking a break, feeling extra chatty, or looking hyper-focused. I got to choose whether to respond and how I might build rapport by responding (I’m sure I didn’t always get it right). Now that more of the Viget team works from home than in an office, I feel a loss. I have less awareness of other people's states of mind and fewer chances to demonstrate my interest. I need to learn new ways of connecting. 

I took notice when Adam Grant recently posted about pebbling: 

Sending memes, links, and videos to others isn't trivial. It signals that you're thinking of them and want them to share your joy. It's known as pebbling, based on penguins gifting pebbles to potential partners. Pebbling is an act of care. Every pebble is a bid for connection.” 

Grant acknowledges that the term "pebbling" comes from penguins, but he also uses the phrase “bid for connection,” which I associate with John Gottman. Gottman is a well-known psychologist who has researched marital stability and relationships. His work provides insights into how small interactions, or "bids," play a crucial role in building strong relationships. 

Gottman defines a "bid" as any attempt from one person to another for attention, affirmation, affection, or any positive connection. A bid can be as explicit as saying, “I had such a hard day,” or as random as saying, “Did you see the size of that red bird?” The impact of responding with interest (turning toward) or ignoring or dismissing (turning away from) significantly influences the quality of the relationship. A simple, “Tell me what happened,” or “What? No, I missed it!” can foster closeness and trust. Silence or something like, “Here we go again,” will spark feelings of neglect and distance.

Gottman's research is widely cited and has impacted my understanding of relationships.  I'm interested in bids for connection at work, particularly as our work environment has changed dramatically in recent years.

Connections at Work

Finding the right balance of work and non-work is a central challenge for most of us as we navigate demands on our time and energy. I generally hope work is a small enough part of a person’s life that they have time for many other things, but also that their work environment is engaging and meaningful enough that they enjoy it. I hope friendships emerge at work, mostly through collaboration or out of the gaps between responsibilities. 

As remote work has become commonplace, I find it’s harder to foster connections than it was before. The lack of proximity, and therefore organic social interactions, makes it harder for me to know my coworkers and be known by them. I’m not advocating for returning to offices. I’m noticing that after working with people for years in an office, I knew them better – their nerves before a presentation, their ability to set new people at ease, their grandma’s soup recipe, their knack for deadpan humor – and that made my life better. While many of my coworkers collaborate with each other daily through pair programming, design critiques, or iteration planning meetings, my work on a small People Team has always been less collaborative. For me, fewer organic in-person interactions means fewer interactions of any kind at work. 

The decline in ad-hoc opportunities for connecting impacts us all differently, but I am particularly interested because an aspect of my role at Viget is to nurture a strong company culture. For us that means a culture where we do excellent work, learn a lot, support each other, and – yes – make some friends. I’m looking for ways we can adapt our employee engagement efforts to the new work environment and evolve how we cultivate alignment.

The concept of "bids for connection" seems useful for understanding the building blocks of connection and, over time, friendships. As a mostly remote company, I want to be sure we’re asking: How do people make bids? How do others respond to them? What parts of the work environment encourage us to turn towards a bid? 

Bids While Distributed

There needs to be “space” for these interactions to happen across a distributed company, and we need to notice what is working and why. One opportunity for bids to play out is in recurring meetings. At Viget, we try to be efficient with our time, but we also build in time for informal interactions.  

Daily Stand-up Meetings

The discipline and project teams that do daily stand-ups are careful to keep them brief. These meetings need to be reliably quick-paced in order to fulfill their purpose. Still, without sacrificing efficiency, these meetings can spark strong bids for connection. Sharing work updates in small, daily increments encourages people to open up about specific elements of their progress. The specificity allows for connection in ways that broad strokes do not. Hearing someone say, “Progress was slow, but I’m finally done with the feature,” I might respond, “Oh, good.” But hearing someone say, “If I don’t figure out how to debug this API integration by noon, we need to update the launch timeline," gives me a chance to be curious, helpful, and invested in something very specific. 

Weekly All-Hands Meeting

Every Friday, our whole company meets for about an hour. The first 15 minutes are deliberately set aside for informal conversations and sharing, which mostly happens over Slack. We often play music or show a live stream of something noteworthy, like an eagle’s nest, to which we can react. Someone might share where they were when they first heard this song. Someone else might reveal they are an experienced falconer. The whole company gets a chance to see or hear these things, and while only a handful may react, we are all building shared awareness and memories.

Monthly Team Meeting

During a team meeting, a small group of same-discipline-peers comes together to talk shop, share lessons learned, or bond. These meetings allow for exercises that don’t scale to a whole company – like getting feedback or planning progress – and over time, certain activities can become team favorites. A monthly “rose, bud, thorn” or an annual “sharing circle” ritual prompts people to share in ways that otherwise might feel too awkward or vulnerable.

Another way to make and respond to bids for connection across locations is on Slack. Different kinds of Slack channels offer different kinds of opportunities.

Interest-based Slack Channels

At Viget we have channels like #woodworking, #sewing, #starwars, #hot-sauce, #gardening, #home-improvement, and many, many more. These types of channels allow people to go deeper than they might in more general channels. You know you’re talking to like-minded people, so why not dive fully into your opinion on robot vacuum cleaners?

"Random" Slack Channel

In our #random channel, I’ve seen everything from a heads up on free Firehouse subs to a recommendation for an estate planning system. The responses vary, too – sometimes they spark day-long conversations. At a minimum, posts will get a smattering of emoji responses and the impact can be significant. For example, a post might get a sympathetic :heart: but then a couple :same: or :it-me: come in and before you know it, there’s a subset of coworkers who realize they share the same rare phobia. I also think a share in #random can signal, “I’m between tasks. I’m open to distractions right now,” and folks can follow up with a DM.

Project-Specific Slack Channel

In channels where everyone is working on the same project with shared goals, stresses, and deadlines, we might see bids that build momentum. A PM might post something in the morning to encourage the team to rally behind a tough deadline. A designer might post mid-week, acknowledging the drudgery of certain tasks, implicitly giving everyone else permission to do the same. A developer might be slowly building a little arsenal of inside jokes and call-backs over weeks, dropping a note at just the right time to get others laughing. Someone might turn one of those jokes into a custom emoji that lives well beyond the project timeline and every time that inside-joke-emoji gets used, it's a bid for folks who worked on that team to recognize each other and reconnect. 

Recognizing Bids

We all grew up learning in-person social norms and have a mostly shared understanding of what’s considered warm, polite, stand-off-ish, or rude in the workplace. Now that we’re distributed, we may need to learn to recognize new signals and define new norms. 

A bid is an action that invites connection, but sometimes the action is so small, we might not notice it or realize it has potential value. Understanding the concept of bids can help us notice them and respond with more awareness. 

If we train ourselves to see bids for what they are and respond accordingly, we may get more mileage out of the limited impromptu interactions we have as remote coworkers. Actions like responding to an open-ended question in a Slack channel or acknowledging someone’s request for help during a meeting go a long way. Each response builds trust and camaraderie, even if in tiny doses. When a comment or question is ignored or dismissed, the negative effect is compounding; that person is less likely to reach out again.

Adam Grant said sharing memes and links are a way to invite someone to share in your joy.  At a distributed company, “bids” take a lot of different shapes, but they all communicate things like, “I am here,” and “let’s work together,” and “you can trust me.”

I’m encouraged to think we already have some infrastructure in place at Viget to support remote bids for connection. I’m excited to work with Aubrey Lear and others to find ways to evolve that infrastructure. We’ll continue to hire people who want to develop friendships with coworkers and who are willing to take personal responsibility for making and turning towards bids. Together, we can make sure Viget remains a great place to work as the workplace continues to evolve.

For agencies like ours, success doesn’t come from being an expert at everything—a big part of it is complementing our expertise and working hand-in-hand with like-minded partners who share our values and standards.

These partnerships haven't just boosted what we can do, they've created opportunities for us to engage with new clients. Here's how these collaborations have made us—and our partners—stronger:

1. Incremental Value: We have a deep respect for expertise. We believe If you try to be an expert at everything, it’s difficult to be exceptional at anything. By teaming up with partners who bring different skills and services to the table, we get access to all sorts of proficiencies we wouldn't have on our own, adding value to prospective and existing clients. Instead of “That’s not our area of expertise”, now it’s “Yes, we can help with that.” These alliances empower us to deliver a higher level of service and comprehensive results for our clients.
2. Mutual Scalability: Sometimes, there’s a ton of demand for what we do, and it's hard to keep up. Strategic partnerships mean we can call in reinforcements when we need them. By tapping into our partners' talent pools, we can handle even the most time-sensitive client demands without sacrificing quality or speed. And it’s mutual. When our team has time available, we are the reinforcements instead.
3. More Leads, More Growth: In a crowded market, having a steady stream of clients is crucial. Naturally, every knock on our door can’t be a great fit. Through our partnerships, we've built a network of agencies that share our values, quality standards, and culture. By working closely together and passing leads back and forth, we've created a symbiotic ecosystem where projects flow smoothly, keeping all of us busy and growing.
4. Reaching New Frontiers: Exploring new markets or industries can be risky, especially if you don't know the terrain. That's where partnerships come in handy. With an experienced partner on your team, it cracks open a door to reach new customers that may have otherwise been too difficult to open on your own. By teaming up with others who know the ropes in different areas (e.g. machine learning, hardware prototyping, reputation management, etc.), we can expand our reach, and establish ourselves in new segments with confidence.
5. Getting Creative Together: Innovation flourishes when different minds come together under a set of constraints. By teaming up with partners who bring fresh ideas to the table, whether through smaller things like adding feedback to a partner’s open-source library, or bigger things like discussing AI’s impact on the web, we create a space where new approaches can flourish. (And, well, it’s our namesake after all).
6. Professional Development: Values like “learn & grow” are part of a rewarding career at Viget. The symbiotic ecosystem created in our partner network provides opportunities for knowledge sharing. Partners help us solidify new skills including teaching others. Our own expertise shared with our peers gets reciprocated—each agency broadening the other’s horizons and leveling up one another’s teams. 

In the end, strategic partnerships are an important ingredient in our recipe for success. They give us access to all sorts of perks we wouldn't have on our own, and they help us build a community of successful agencies and contractors who all value the power of teamwork. 

When choosing an outsourcing partner for design and development, many decision-makers naturally start by comparing hourly rates. At first glance, it seems logical: a lower hourly rate means lower project costs, right?

The truth is, hourly rates can be a misleading metric. The actual cost of outsourcing is much more complex than the dollar amount tied to hourly rates. In this article, we’ll explore why focusing on hourly rates can obscure the true cost of a project and why it’s crucial to dig deeper when evaluating potential partners. I’ll end by suggesting a few things to focus on instead of or in addition to the hourly rate.

Efficiency vs. Hourly Rates

Imagine you have two outsourcing options for a specific task:

• Pat: A developer who charges $100/hour and takes 3 hours to complete the task. 
• Terry: A developer who charges $200/hour but only takes 2 hours to complete the same task.

Pat’s hourly rate is lower and Pat’s total cost looks cheaper. The total cost for Pat is $300, while for Terry, it's $400. But there's more at play than the hourly breakdown.

Terry may be faster because they are more skilled, experienced, or familiar with the problem. They produce a higher-quality output that might need little to no revision, while Pat may deliver work requiring additional oversight, rework, or fine-tuning.

This brings us to a crucial point: efficiency and expertise often outweigh raw hourly cost.

Hidden Costs of Oversight and Management

The cost of managing lower-cost teams can quickly add up. Inexperienced or less skilled developers often require more:

• Guidance and supervision: You or your in-house team may have to spend significant time managing or directing work, which adds hidden costs to the project.
• Rework and revisions: Less-experienced teams may not get it right the first time, and even small mistakes can snowball into major issues that need to be fixed later on.
• Communication barriers: Some outsourcing teams might not be as effective in communicating progress or roadblocks, which can slow down the entire project and lead to missed deadlines.

Each of these factors chips away at the apparent "savings" from choosing a lower hourly rate.

Quality: The Long-Term Investment

Design and development work (insourced or outsourced) is an investment, not just a cost. High-quality work may come with a higher hourly rate, but the long-term savings are substantial:

• Fewer bugs and technical debt: A more experienced development team will likely deliver better code, resulting in fewer bugs and long-term maintenance issues. A more experienced designer is more likely to think through and design for all edge cases, filling in all the gaps.
• Faster delivery: A skilled team is often more familiar with best practices, frameworks, and tools that allow them to complete tasks efficiently.
• Scalability: High-quality designers and developers think ahead and design systems that can scale with your needs, preventing costly future refactoring.

The Cost of "Cheap" Work

Sometimes, "cheap" work ends up being the most expensive in the long run. Lower-quality outsourcing might require you to:

• Hire another team to fix or rebuild the work.
• Delay product launches due to unanticipated project overruns.
• Damage customer trust by releasing subpar products riddled with bugs or poor design.

In some cases, teams that seem "affordable" may not have the expertise to foresee potential pitfalls, which means costly issues arise later in the process.

Calculating the Total Cost of Ownership

To truly compare outsourcing options, decision-makers should consider the total cost of ownership (TCO), not just the hourly rate. TCO includes:

• Efficiency: How quickly and effectively can the team complete the work?
• Oversight: How much management and guidance will the team require?
• Quality: Will the output meet your expectations, or will it need significant revisions or rework?
• Maintenance: What will it cost to maintain or scale the system after the initial work is done?

A team with a higher hourly rate but lower total costs in these areas may be the more cost-effective choice in the long run. For a more complete example:

• Pat: Your $100/hr developer completes a task in 3 hours ($300), requires 1 hour of oversight from an in-house Senior Developer ($150), and eventually needs to be refactored or rebuilt entirely ($1,000).
• Terry: Your $200/hr developer completed a task in 2 hours ($400) based on a 10-minute overview from an in-house Senior Developer ($15), and makes an above-and-beyond measurable impact on page performance (priceless).

The best long-term investment becomes more clear when you consider all the variables. 

Conclusion: Think Beyond Hourly Rates

When investing in design or development, your goal should be to maximize ROI, not minimize hourly rates. When comparing outsourcing options, focus on the bigger picture—their efficiency, quality, and the hidden costs of oversight and management. Consider how your prospective partners measure up in terms of:

• Results: can they point to clear results of their work in which they played some critical role?
• References: would previous clients choose to hire them again (indicating they are worth their cost)?
• Communication: do they respond quickly and with clarity?
• Expertise: do they provide opinions and advice or are they simply order takers?
• Relevance: is their prior experience directly relevant to your needs? 
• If not, do they have a track record for navigating novelty well?

The right team might not always be the cheapest on paper, but they’ll deliver the greatest long-term value. Outsourcing isn’t about getting work done cheaply—it’s about getting it done right, and more often than not, the old mantra “you get what you pay for” holds.