b

Perceived service process in e-service delivery system: B2C online retailers performance ranking by TOPSIS

Significant work in service domain has focused on customer journey within e-service delivery system process (e-SDSP). Few studies have focused on process-centric approach to customer journey during delivery of e-services. This study aims to investigate the performance assessment of three online retailers (alternatives) using perceived service process during different stages of e-SDSP as a criterion for decision-making. TOPSIS is used in this paper to rate and evaluate multiple online retailers. Based on perceived service process as the criterion, results show that online retailer-2 outperforms other two online retailers. This study is one of the first to rate online retailers by utilising customer-perceived service process (latent variables) as a decision-making criterion throughout e-SDSP. The finding suggests that perceived searching process is the most essential criterion for decision-making, followed by the perceived after-sales service process, the perceived agreement process, and the perceived fulfilment process. Implications, limitations, and future scope are also discussed.




b

Modeling the Organizational Aspects of Learning Objects in Semantic Web Approaches to Information Systems




b

Developing Learning Objects for Secondary School Students: A Multi-Component Model




b

Learning Objects, Learning Object Repositories, and Learning Theory: Preliminary Best Practices for Online Courses




b

Teaching, Designing, and Sharing: A Context for Learning Objects




b

Principles of Sustainable Learning Object Libraries




b

Practical Guidelines for Learning Object Granularity from One Higher Education Setting




b

Scoping and Sequencing Educational Resources and Speech Acts: A Unified Design Framework for Learning Objects and Educational Discourse




b

Producing Reusable Web-Based Multimedia Presentations




b

Decoupling the Information Application from the Information Creation: Video as Learning Objects in Three-Tier Architecture




b

Tree View Editing Learning Object Metadata




b

Addressing the eLearning Contradiction: A Collaborative Approach for Developing a Conceptual Framework Learning Object




b

Discussion Board: A Learning Object




b

Learning Objects: Using Language Structures to Understand the Transition from Affordance Systems to Intelligent Systems




b

Interactive QuickTime: Developing and Evaluating Multimedia Learning Objects to Enhance Both Face-To-Face and Distance E-Learning Environments




b

Interoperability and Learning Objects: An Overview of E-Learning Standardization




b

A Study of the Design and Evaluation of a Learning Object and Implications for Content Development




b

Printable Table of Contents: IJELLO Volume 1, 2005




b

The OSEL Taxonomy for the Classification of Learning Objects




b

A New Learning Object Repository for Language Learning: Methods and Possible Outcomes




b

Clicker Sets as Learning Objects




b

Guidelines and Standards for the Development of Fully Online Learning Objects




b

A Cognitive and Logic Based Model for Building Glass-Box Learning Objects




b

Using Podcasts as Audio Learning Objects




b

Learning Objects: Adaptive Retrieval through Learning Styles




b

Learning Objects and E-Learning: an Informing Science Perspective




b

The Development and Implementation of Learning Objects in a Higher Education Setting




b

Printable Table of Contents: IJELLO Volume 2, 2006




b

Reading in A Digital Age: e-Books Are Students Ready For This Learning Object?




b

Meta-Data Application in Development, Exchange and Delivery of Digital Reusable Learning Content




b

Pre-service Teachers' Learning Object Development: A Case Study in K-12 Setting




b

Viability of the "Technology Acceptance Model" in Multimedia Learning Environments: A Comparative Study




b

Adaptive Learning by Using SCOs Metadata




b

An Integrated Approach for Automatic Aggregation of Learning Knowledge Objects




b

An Integrated Model of Collaborative Knowledge Building




b

Practical E-Learning for the Faculty of Mathematics and Physics at the University of Ljubljana




b

Models for Sustainable Open Educational Resources




b

Learning Object Patterns for Programming




b

Ontology-Driven E-Learning System Based on Roles and Activities for Thai Learning Environment




b

Printable Table of Contents: IJELLO Volume 3, 2007




b

Learning Pod: A New Paradigm for Reusability of Learning Objects




b

Validation of a Learning Object Review Instrument: Relationship between Ratings of Learning Objects and Actual Learning Outcomes




b

Investigating the Use of Learning Objects for Secondary School Mathematics




b

A Systems Engineering Analysis Method for the Development of Reusable Computer-Supported Learning Systems




b

Beyond Adoption: Barriers to an Online Assignment Submission System Continued Use




b

Perceptions of Roles and Responsibilities in Online Learning: A Case Study




b

Repository 2.0: Social Dynamics to Support Community Building in Learning Object Repositories




b

Building a Framework to Support Project-Based Collaborative Learning Experiences in an Asynchronous Learning Network




b

SOAF: Semantic Indexing System Based on Collaborative Tagging




b

BILDU: Compile, Unify, Wrap, and Share Digital Learning Resources