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Tory MPs accepted £2,400-worth of VIP tickets for Cheltenham Festival only days before lockdown

It has emerged that Philip Davies and Caroline Nokes received eight tickets between them from sports betting company GVC Holdings, which owns Ladbrokes and Coral, for the event.




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Former director of public health calls for investigation into Cheltenham Festival decision

NHS figures show the local hospital trust in Gloucestershire has had 125 patients die from COVID-19, nearly double the amount recorded in Bristol, 58, Swindon, 67, and Bath, 46.




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Coronavirus UK: Calls for inquiry over Cheltenham Festival

Gloucestershire Hospitals NHS Trust has recorded 125 deaths from the disease so far, more than double those in nearby Swindon with 67, Bristol on 58 and Bath on 46.




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Coronavirus: Former Public Health chief calls for investigation into Cheltenham Festival

Cheltenham Festival went ahead just 10 days before lockdown measures were introduced by the government and experts want an inquiry to see if it caused a spike in positive tests in Gloucestershire.




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Cheltenham landlord dies from coronavirus amid calls for probe into why the festival went ahead

67-year-old landlord Alexander Grierson died after contracting coronavirus during the Cheltenham festival. Calls are being made to investigate why the races went ahead.




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Horse racing could be first live sporting action in UK lockdown and can be ready return in a WEEK

The sport has held discussions with figures in the Government about resuming action, and BHA chief Nick Rust has claimed racing is 'ready to go' whenever they are given the green light.




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Clarifications & corrections 

An article on May 6 about the UK's death toll from coronavirus said that the fourday Cheltenham Festival was 'allowed to go ahead from March 16'. We are happy to clarify that the Festival in fact ran...




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Will I get flight compensation I'm due from Thomas Cook?

We had a 25 hour delay to Mexico, we applied for compensation and were told it was on its way via BACs, then a few days later Thomas Cook folded. Will I get it?




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HETHERINGTON: Your £22,500 in cash deposits stinks of money laundering 

I have had my Barclays accounts since 2014, when I was a student, before moving to Gibraltar. My balances of almost £25,000 have been wiped clean by the bank, without notice.




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Why did Lloyds Bank stop my cheque after 60 years of business? TONY HETHERINGTON investigates 

I am a partner in my family's farming business. We received a cheque for £23,256 for shares in Dairy Crest. But after it was deposited in the business account, Lloyds Bank rejected it.




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ASK TONY: Virgin Mobile made wrong call on phone bill when my partner died

I asked Virgin if it would cancel my partner's phone if I sent it back. It said I couldn't cancel until December 2018 as it was in my name, so I would have to continue to pay for the two phones.




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TONY HETHERINGTON: 'Car hire firm charged me an extra £75 for insurance'

My booking with OK Rent a Car at Malaga Airport included Collision Damage Waiver. But the agent told me my CDW was useless, and I needed to pay another €84 (about £75).




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ASK TONY: Car insurance chaos left me with three policies (and drove me round the bend) 

The cost of my car insurance with More Than increased dramatically to £325. On a comparison site, I found More Than cover for £214. I chose this and paid by credit card.




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I've accidentally under-egged annual mileage to our insurer: Do I need to confess? 

I told my insurer that my annual mileage would be 8,000 but I think it will be 10,000 by the time I come to renew my policy. Should I tell my insurer? Will it want to up our premium?




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ASK TONY: Ryanair didn't see fit to pay up after my eye injury

My wife and I booked return flights from Luton to Tenerife with Ryanair for September. The cost was £369.24, plus £30 for reserved seats. On July 26 I was hit by a golf ball and suffered an eye injury.




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Why can't I use Section 75 to make a claim when using a third party?

My hotel wasn't as described but I was told as I paid through a third party on my credit card, I am not liable to claim a refund through the Section 75 rule.




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My son has £40,000 in student loan debt. How can I help him clear it?

My 22-year-old son graduated university last July and recently received his loan statement through the post. If I pay off the debt and he instead owes me the money what route could I go down?




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TONY HETHERINGTON: This 'bricks and mortar' bond falls through cracks

My wife and I were looking at investing £20,000 and found the Investment Chronicle website offering a return of 38 per cent in 36 months. The company's website mentions the Daily Mail.




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Falkirk Council told me I must pay £14k for work on my £60k flat

Falkirk Council has decided to upgrade my block, there are four flats in the block and as I am the home owner it has been assessed that my share will be £14,000.




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ASK TONY: Why does John Lewis keep sending me faulty iPads?

I bought an iPad from John Lewis in 2017. I started having problems, so they suggested I send it back. Unfortunately the company keeps sending reconditioned replacements.




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How long notice does airline have to give for flight changes?

I was sent an e-ticket and when I printed it out, I realised my flights had been pushed back by 17 hours but KLM won't give me any compensation. What can I do to get my money back?




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TONY HETHERINGTON: Your piano is now fixed - no strings attached

I used Anyvan Limited to move a piano from my house to my daughter's property, but it was damaged in transit. But Anyvan now says it only acts as an agent and accepts no liability.




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ASK TONY: HMRC wants me to pay £300 in tax for someone else's savings

HM Revenue & Customs (HMRC) claims that I have received untaxed interest of £2,640 from Secure Trust Bank and owe £300 income tax.




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Ten times you might be wrong about your consumer rights

Our Consumer Fightback columnist is here to help you get a fair deal, but sometimes we get it wrong on what we think we are entitled to. Here are some common examples of misconceptions.




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How the Consumer Rights Act protects you

When you're making a complaint to a company, knowing your consumer law is important. This is what you need to know about what covers you now.




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Can online firms really find out your new card details before you?

I recently obtained a new Visa debit card from Lloyds and went to update all my subscription services with the new details. When I went onto Now TV, I saw it already had them.




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TONY HETHERINGTON: Sitting targets...how Orchid Mobility treats the elderly

My elderly relatives are still owed £2,000 for a cancelled order. The company promised every week for three months that a cheque would be sent, but still haven't paid up. Can you help?




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ASK TONY: Why won't my 'new for old' policy pay out for my brand-new Jag?

I bought a new Jaguar for £60,000 in 2017. In May this year I was involved in an accident. The garage gave an initial estimate for repairs of £25,563, but said there were likely to be further costs.




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I'm no drug baron...I run a hair salon! TONY HETHERINGTON investigates

I had a letter from HSBC saying it had decided to close my beauty salon's business account. I rang the bank and was asked to complete a lengthy online form, which I did as best I could.




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Hotels.com said 'no deposit' but charged me €199 in pre-authorisation

I booked a free cancellation hotel on Hotels.com which said no deposit would be taken. However, money was taken from my account as 'pre-authorisation'. Is the website in the wrong?




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ASK TONY: Late husband's £110,000 Isa left me facing unfair tax bill 

My husband died in September 2016, after putting his affairs in order. In February 2017, Interactive Investor was instructed to transfer my late husband's shares Isa to mine.




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HETHERINGTON: Liongate Partners is a web of art, wine and Bitcoins

You should look into Liongate Partners, which is being used to promote crypto currency trading. It promotes a company called DSTL which trades as daxpartners.




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ALEX BRUMMER: FCA has been too slothful in acting on problem firms

The Financial Conduct Authority was always going to be a bed of nails for Bank of England governor aspirant Andrew Bailey - and so it has proved.




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ASK TONY: Why won't Tesco Bank do more to help a deaf person?

My Tesco credit card has been blocked since January. I am a deaf lip-reader so cannot contact the bank by phone. I wrote asking if we could communicate by different means but was refused.




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Can my mother continue to pay my children's school fees now I have power of attorney?

I have taken over the management of my mother's finances under a power of attorney which she granted.  She used to pay my children's school fees. Can I continue to make these payments?




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What are your consumer rights on Black Friday?

Black Friday might be over-hyped, but there are still some great deals to be had. So if you are tempted, what should you look out for and what are your rights?




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TONY HETHERINGTON: Watchdog is dead loss for victims of funeral scam

I took out two Equitable Lifecare Limited funeral plans. The sales agent assured us repeatedly that we could cancel the plans at any time. I've tried to cancel them both but have had no reply.




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Should I cancel my high-interest credit cards I no longer use?

Whether you've got a bad credit history or no credit history to speak of at all, you might find you are forced into applying for credit cards with higher interest rates.




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ASK TONY: Foster child stole our credit cards now we're paying the price

My wife and I have been foster carers for more than 11 years. In 2017 we fostered a teenage girl for three months. In July I discovered she had stolen two credit cards - Barclaycard and Creation.




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Should I put my parent's address on a credit card application when I'm a student?

I've lived at multiple addresses over the past few years, but consider my parents' home my 'permanent address', even though I'm at university for six months of the year now. What should I enter?




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HETHERINGTON: Land Equity offers a 15% return in a year - beware

Land Equity Limited is offering 15 per cent interest on a one-year investment in a Birmingham property development, can you investigate please?




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ALEX BRUMMER: Labour's recipe for fiscal mayhem shows they have not learned the lessons of the 1970s

Labour promises, such as free broadband and a pensions bailout for women born in the Fifties would eviscerate public finances, destroy our credit rating and lead to a run on the pound.




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Why does having data turned on rinse the credit on my PAYG phone?

I bought a PAYG smartphone last week and have barely used it but I noticed that the credit has gone down. I read online it could be due to having my data switched on. Why is this?




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ASK TONY: I paid upfront for line rental - yet Plusnet's pocketed more

In August 2018, I paid line rental a year in advance to Plusnet. It left me to pay £12 per month. In September, it took £56 from my account, which it blamed on a software glitch.




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I was charged for food I didn't order on Uber Eats 

My friend and I decided to order a takeaway from Uber Eats. We started selecting items but changed our minds so left the app. However, I have been charged and Uber refuse to refund me. Why?




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TONY HETHERINGTON: Help! Revolut robots have £10,000 of my money!

I have an account with Revolut which lets me operate in both euros and sterling. On October 4, Revolut 'temporarily disabled' my account for unspecified 'security reasons'.




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RUTH SUNDERLAND: The North needs a Boris boost. Otherwise, his new voters won't forgive him

A wave of people in the old Labour heartlands of the North have taken a huge psychological and emotional step by voting Tory for the first time in their lives. They have not done it lightly.




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ASK TONY: Premium Bond palaver that left me £500 out of pocket

On September 5, I tried to buy Premium Bonds for my new granddaughter. I went online, filled out the forms and paid by debit card. I was then asked to upload documents relating to the child's birth.




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How can I make sure my work pension is ethical and investing for good?

I have just started a new job and joined the company pension plan. I'd like to take a more active role but I don't know how to find out what I can and can't do and where I should go from there.




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HETHERINGTON: £2,999 to recoup loss on timeshare? Dream on…

I belonged to the Eze Group timeshare scheme before the owners were jailed. I have now been told Spanish courts have seized €1.3million (£1.1million) from Eze, to be repaid to members.