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ASK TONY: We caught car theft on CCTV but insurer still wouldn't pay out

Our leased Range Rover Velar was stolen in October. The police never recovered it because the thieves ripped out its tracker, which was later found thrown in a ditch.




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TONY HETHERINGTON: I smell a rat in this tale of a criminal tenant

I rented out my late mother's house. I chose Howards Estate Agents to find a suitable tenant in full time employment, but it later became apparent they were not and defaulted on the rent.




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I work more hours than I invoice for as a freelancer. Should I charge the same when I work less?

I work 10 days a month on a freelance basis so I invoice the agency at the end of the month. I'm taking a two week holiday in February. Should I reduce my invoice or just bill as normal?




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ASK TONY: We cancelled our Greek villa but insurer refused to pay the bill

My husband and I booked and paid for a villa for a week in Corfu, and invited our four daughters and families to join us at our expense. The villa cost £2,391. We paid £96 for insurance with Get Going.




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RUTH SUTHERLAND: Klarna's tempting trap

If you are older than about 30, you have probably never heard of Klarna. But for millennials, it is one of those firms, such as Google and Hoover, that is so widely used it has become a verb.




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BT has left me without internet and I need it for my heart monitor

My mother moved from one flat to another in mid-December. Her broadband stopped working after the move and BT have not fixed it even though she needs it as her heart monitor requires wi-fi.




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Do you need a transit visa for a connecting flight if you don't leave airport?

One couple turned up at Heathrow Airport for their flight to Pittsburgh, Pennsylvania via Toronto - but were refused boarding for not having a transit visa for Canada.




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TONY HETHERINGTON: Since your last intervention, Revolut has taken £2,500 from my wife!

I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash?




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How quickly do I need to inform mobile provider if my phone is stolen?

I recently had my phone stolen and within five minutes of losing it, over £200 was spent on Google Play. Neither EE or Google have said they can help me. How can I get my money back?




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TONY HETHERINGTON: It's your call... but I'd take offer to scrap £1,238 Vodafone debt

My son has experienced no end of problems since upgrading his contract. His phone has been cut off, debt collectors have demanded money, and now he's being threatened by bailiffs.




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How to appeal an unfair private parking ticket

Parking tickets are the bane of every driver's life. Many of us who drive have fallen victim to them at some time or other - and often they are fair. But at times they are downright wrong.




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Hermes lost my JD Sports trainers delivery - what can I do?

I ordered a pair of £170 trainers from JD Sports to be delivered by Hermes. I hadn't received them so I contacted Hermes which said they had lost the shoes but I still haven't got them. What can I do?




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ASK TONY: STILL waiting for £800 refund after Corsica crash in 2017

My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess.




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Spotify hacking: How has someone taken over my music?

I was listening to music on my Spotify account when I found it had been taken over by someone else and I couldn't listen to my own music. How was someone able to get access to my account?




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ASK TONY: Scammers stole £3k but Tesco said I was too late to complain

I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded.




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My fridge-freezer broke over 5 months ago and my insurer still hasn't paid out. What can I do?  

I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted?




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TONY HETHERINGTON: We're watching you 

Two South London men awaiting trial on fraud charges have been ordered to hand over £8.6 million.




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TONY HETHERINGTON: £47k bill for new build with no planning permission

In January 2018, my son Michael paid a deposit on an off-plan new build apartment in Smithfield Square, Birmingham. Last year, we discovered that there was still no planning permission.




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I owe £2,232 in tax but the new Chancellor isn't too bothered: TONY HETHERINGTON investigates 

I closed my company in March last year. Final corporation tax due stood at £2,232 and I have tried repeatedly to pay this, but now the company is closed, the Revenue just does not accept it.




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TONY HETHERINGTON: ScottishPower's billing shambles may bankrupt us

P.S. writes: I am secretary of a not-for-profit charity. ScottishPower for some reason reduced the utility payments for our premises from £748 a month to just £1.




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My boss can't use a Jack Wills gift voucher I bought him, even though it is in date. Why is this?

I purchased a Jack Wills gift card as a present for my boss. However, when he went to use it in January this year he was told that there was no value on the card. Why is this?




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Coronavirus: What should be included in my travel insurance policy?

I have booked a family ski holiday to France in April and we have every intention of still going, despite coronavirus. What do I need to check for to see if I am covered if the trip gets cancelled?




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ASK TONY: I was banking on my Isa to buy a house but Skipton closed it

I opened a Lifetime Isa (Lisa) with Skipton on June 27, 2017. I recently tried to pay into it, but discovered Skipton had closed it on September 16 last year.




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We are worth just over £1m, will our family face inheritance tax?

Our house is worth £600,000 but our £500,000 investments include £100,000 we were told would be free of IHT. How would things be worked out?




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We paid £2k for wedding photos from Celebrity Cruises: where are they?

Me and my now wife got married on a Celebrity Cruise in December of last year. We paid £1.7k for photos to be delivered but three months on, we still haven't received them. What can we do?




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It was a brutal week for investors but patience pays (in the end)

What a week. As a money commentator for more than 30 years standing, that was as disheartening as times go. But patient, long-term investing will win through in the end.




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It's worth digging...your PPI claim comes to £2,579 

Ms B.M. writes: I had a Barclaycard, and I believe there was PPI automatically included, so I asked a claims company to look into this for me.




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JEFF PRESTRIDGE: Put on a tin hat - and try our four defensive tips for the trenches 

The UK stock market alone has fallen in value by 30 per cent since the start of the year. But if you hold these trusts for troubled times then things should look better.




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ASK TONY: Travel agent pocketed £225 of our China holiday refund

Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu.




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'Bulgarian "crypto firm" stole £5,680 from my account': TONY HETHERINGTON investigates

I was contacted by Xtraderfx and told that it would transfer my frozen credit balance of £680 to my NatWest credit card. I agreed and gave my card details.




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ASK TONY: I was scammed out of £170, so why isn't PayPal paying up?

I received two texts from PayPal in the early hours of August 6 about a suspicious transaction. It was for £170.94 to a company called Zalando SE. I replied at 10.21am to say it was unauthorised.




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Is a plumber allowed to fix our boiler during coronavirus outbreak? 

Our boiler has been playing up since the weekend and we ideally need a plumber to come over and check it over. Are engineers able to come out to do necessary maintenance?




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NORTH AMERICAN INCOME: The fund that Trump needs to succeed 

Not even the somewhat conservative portfolio underpinning investment trust North American Income has protected shareholders from the sharp market correction.




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I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days?

I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days?




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TONY HETHERINGTON: A huge payments scam - and Nationwide and Visa should be ashamed

I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any money. I have filled in several withdrawal forms, but it never happenes.




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Chelsea Bonds and Infinity Bonds paying 27% - are they too good to be true?

We have a chunk of cash we want to tuck away for up to five years. I have seen two bonds advertised through Google. One is named Chelsea Bonds, the other is Infinity Bonds.




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TONY HETHERINGTON: My uncle pays £492 a year to long dead funeral firm

'Going through my 91-year-old uncle's paperwork for him, I found he had signed up for Equitable Lifecare funeral plan in 2016, and has been paying £41 a month - £492 a year - since then.'




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ASK TONY: Metro bank froze my account and it has £30,000 stuck in it! 

Despite my repeated calls and a letter to Metro Bank's chief executive, it was almost a month before it wrote back asking for proof of address and details of my travel for the past 6 months.




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What can I do to cool down my one bed flat now the weather is getting hotter and I'm stuck inside? 

I live in a small, one bed, second story flat. As the weather is getting hotter, so is my flat. What are the best methods, aside from opening windows, to cooling it down?




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Can work force me to take a pay cut without reducing my hours?

My employer has told me to take a 20 per cent pay cut due to the impact coronavirus is having on the business, yet I still have to work full-time. Is this allowed and what can I do if I'm not happy?




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TONY HETHERINGTON: 'Please help...we just want to stop living in fear of Scottish Power'

My account with Scottish Power has been under review by the energy supplier for more than 18 months, as it insists we owe more than £7,000. The company claims we have not paid since 2013




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I am struggling to get a refund for a takeaway. What are my rights?

I am a vegetarian and ordered a veggie pizza from a large chain but when it arrived, I found it had chicken on it - why has it taken so long to get a refund?




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HETHERINGTON: How can my house be using 'industrial' amounts of power?

I joined ScottishPower for my electricity in March 2017, paying £190 a month. In March last year, they asked for weekly readings and said I was not paying enough.




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Can I get a divorce maintenance payment holiday due to coronavirus?

I run three rural pubs which are all closed and may not open again. I cannot afford to keep up my payments. What can I do?




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Sainsbury's defers £160m dividend as profits remain flat

Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered.




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TONY HETHERINGTON: Your debtor's 800 miles away in Shetland

I have received a letter from Lowell Portfolio, claiming an alleged debt of £599 which it says I owe to PayPal. But I rang PayPal and was told that in fact no money is owed on my account.




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Should we take a mortgage holiday and save or invest the money?

Both me and my partner are still working and able to meet our mortgage payments, but we were discussing whether we should ask for a mortgage holiday anyway.




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Is a final financial order on divorce always final?

The court made 40,000 financial orders last year. There will be a concern that allowing some people to reopen their financial order now will lead to hundreds or thousands of similar claims.




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Audley Harrison on winning gold 20 years ago and the public ridicule of his pro career

EXCLUSIVE INTERVIEW BY DANIEL MATTHEWS: He won Britain's first ever super-heavyweight gold but his pro career would become synonymous with ridicule and potential unfulfilled.




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Strictly bosses 'are offering doubled fees to celebs to attract an A-list line-up'

Sources claim TV executives are keen for the series 'to remain the jewel in the BBC's crown' and have already put forward contract proposals in a bid to attract a 'stellar line-up'.