in ASK TONY: We caught car theft on CCTV but insurer still wouldn't pay out By www.dailymail.co.uk Published On :: Wed, 15 Jan 2020 09:13:16 GMT Our leased Range Rover Velar was stolen in October. The police never recovered it because the thieves ripped out its tracker, which was later found thrown in a ditch. Full Article
in TONY HETHERINGTON: I smell a rat in this tale of a criminal tenant By www.dailymail.co.uk Published On :: Mon, 20 Jan 2020 12:39:43 GMT I rented out my late mother's house. I chose Howards Estate Agents to find a suitable tenant in full time employment, but it later became apparent they were not and defaulted on the rent. Full Article
in I work more hours than I invoice for as a freelancer. Should I charge the same when I work less? By www.dailymail.co.uk Published On :: Fri, 24 Jan 2020 08:26:52 GMT I work 10 days a month on a freelance basis so I invoice the agency at the end of the month. I'm taking a two week holiday in February. Should I reduce my invoice or just bill as normal? Full Article
in ASK TONY: We cancelled our Greek villa but insurer refused to pay the bill By www.dailymail.co.uk Published On :: Sun, 26 Jan 2020 00:23:43 GMT My husband and I booked and paid for a villa for a week in Corfu, and invited our four daughters and families to join us at our expense. The villa cost £2,391. We paid £96 for insurance with Get Going. Full Article
in RUTH SUTHERLAND: Klarna's tempting trap By www.dailymail.co.uk Published On :: Mon, 27 Jan 2020 08:50:05 GMT If you are older than about 30, you have probably never heard of Klarna. But for millennials, it is one of those firms, such as Google and Hoover, that is so widely used it has become a verb. Full Article
in BT has left me without internet and I need it for my heart monitor By www.dailymail.co.uk Published On :: Thu, 30 Jan 2020 09:24:08 GMT My mother moved from one flat to another in mid-December. Her broadband stopped working after the move and BT have not fixed it even though she needs it as her heart monitor requires wi-fi. Full Article
in Do you need a transit visa for a connecting flight if you don't leave airport? By www.dailymail.co.uk Published On :: Fri, 31 Jan 2020 07:19:25 GMT One couple turned up at Heathrow Airport for their flight to Pittsburgh, Pennsylvania via Toronto - but were refused boarding for not having a transit visa for Canada. Full Article
in TONY HETHERINGTON: Since your last intervention, Revolut has taken £2,500 from my wife! By www.dailymail.co.uk Published On :: Sun, 02 Feb 2020 13:29:38 GMT I had hoped that after your probe into Revolut, we could move on. But it has messaged my wife, saying that her account has been closed and funds returned 'to source'. Well, I was that source. Where's the cash? Full Article
in How quickly do I need to inform mobile provider if my phone is stolen? By www.dailymail.co.uk Published On :: Thu, 06 Feb 2020 08:23:05 GMT I recently had my phone stolen and within five minutes of losing it, over £200 was spent on Google Play. Neither EE or Google have said they can help me. How can I get my money back? Full Article
in TONY HETHERINGTON: It's your call... but I'd take offer to scrap £1,238 Vodafone debt By www.dailymail.co.uk Published On :: Mon, 10 Feb 2020 09:13:13 GMT My son has experienced no end of problems since upgrading his contract. His phone has been cut off, debt collectors have demanded money, and now he's being threatened by bailiffs. Full Article
in How to appeal an unfair private parking ticket By www.dailymail.co.uk Published On :: Mon, 10 Feb 2020 09:22:23 GMT Parking tickets are the bane of every driver's life. Many of us who drive have fallen victim to them at some time or other - and often they are fair. But at times they are downright wrong. Full Article
in Hermes lost my JD Sports trainers delivery - what can I do? By www.dailymail.co.uk Published On :: Tue, 11 Feb 2020 07:50:20 GMT I ordered a pair of £170 trainers from JD Sports to be delivered by Hermes. I hadn't received them so I contacted Hermes which said they had lost the shoes but I still haven't got them. What can I do? Full Article
in ASK TONY: STILL waiting for £800 refund after Corsica crash in 2017 By www.dailymail.co.uk Published On :: Wed, 12 Feb 2020 09:42:44 GMT My son rented a vehicle in Corsica in July 2017 and was involved in a minor accident which was not his fault. Enterprise Corsica, the car hire firm, has not repaid his €950 excess. Full Article
in Spotify hacking: How has someone taken over my music? By www.dailymail.co.uk Published On :: Mon, 17 Feb 2020 13:47:08 GMT I was listening to music on my Spotify account when I found it had been taken over by someone else and I couldn't listen to my own music. How was someone able to get access to my account? Full Article
in ASK TONY: Scammers stole £3k but Tesco said I was too late to complain By www.dailymail.co.uk Published On :: Wed, 19 Feb 2020 15:21:01 GMT I was contacted regarding potential fraudulent activity on my Tesco Mastercard in early October 2019. In total, £3,700.20 of illicit transactions were refunded. Full Article
in My fridge-freezer broke over 5 months ago and my insurer still hasn't paid out. What can I do? By www.dailymail.co.uk Published On :: Fri, 21 Feb 2020 09:02:14 GMT I made a claim with Legal and General five months ago after my fridge-freezer broke but it still hasn't paid out for the problem or made any repairs. What can I do to get this sorted? Full Article
in TONY HETHERINGTON: We're watching you By www.dailymail.co.uk Published On :: Sat, 22 Feb 2020 23:46:01 GMT Two South London men awaiting trial on fraud charges have been ordered to hand over £8.6 million. Full Article
in TONY HETHERINGTON: £47k bill for new build with no planning permission By www.dailymail.co.uk Published On :: Mon, 24 Feb 2020 10:42:13 GMT In January 2018, my son Michael paid a deposit on an off-plan new build apartment in Smithfield Square, Birmingham. Last year, we discovered that there was still no planning permission. Full Article
in I owe £2,232 in tax but the new Chancellor isn't too bothered: TONY HETHERINGTON investigates By www.dailymail.co.uk Published On :: Sun, 01 Mar 2020 12:09:25 GMT I closed my company in March last year. Final corporation tax due stood at £2,232 and I have tried repeatedly to pay this, but now the company is closed, the Revenue just does not accept it. Full Article
in TONY HETHERINGTON: ScottishPower's billing shambles may bankrupt us By www.dailymail.co.uk Published On :: Sun, 08 Mar 2020 15:11:11 GMT P.S. writes: I am secretary of a not-for-profit charity. ScottishPower for some reason reduced the utility payments for our premises from £748 a month to just £1. Full Article
in My boss can't use a Jack Wills gift voucher I bought him, even though it is in date. Why is this? By www.dailymail.co.uk Published On :: Tue, 10 Mar 2020 13:39:59 GMT I purchased a Jack Wills gift card as a present for my boss. However, when he went to use it in January this year he was told that there was no value on the card. Why is this? Full Article
in Coronavirus: What should be included in my travel insurance policy? By www.dailymail.co.uk Published On :: Tue, 10 Mar 2020 15:14:19 GMT I have booked a family ski holiday to France in April and we have every intention of still going, despite coronavirus. What do I need to check for to see if I am covered if the trip gets cancelled? Full Article
in ASK TONY: I was banking on my Isa to buy a house but Skipton closed it By www.dailymail.co.uk Published On :: Wed, 11 Mar 2020 12:42:07 GMT I opened a Lifetime Isa (Lisa) with Skipton on June 27, 2017. I recently tried to pay into it, but discovered Skipton had closed it on September 16 last year. Full Article
in We are worth just over £1m, will our family face inheritance tax? By www.dailymail.co.uk Published On :: Thu, 12 Mar 2020 12:39:34 GMT Our house is worth £600,000 but our £500,000 investments include £100,000 we were told would be free of IHT. How would things be worked out? Full Article
in We paid £2k for wedding photos from Celebrity Cruises: where are they? By www.dailymail.co.uk Published On :: Fri, 13 Mar 2020 08:29:14 GMT Me and my now wife got married on a Celebrity Cruise in December of last year. We paid £1.7k for photos to be delivered but three months on, we still haven't received them. What can we do? Full Article
in It was a brutal week for investors but patience pays (in the end) By www.dailymail.co.uk Published On :: Mon, 16 Mar 2020 10:06:34 GMT What a week. As a money commentator for more than 30 years standing, that was as disheartening as times go. But patient, long-term investing will win through in the end. Full Article
in It's worth digging...your PPI claim comes to £2,579 By www.dailymail.co.uk Published On :: Mon, 16 Mar 2020 10:14:01 GMT Ms B.M. writes: I had a Barclaycard, and I believe there was PPI automatically included, so I asked a claims company to look into this for me. Full Article
in JEFF PRESTRIDGE: Put on a tin hat - and try our four defensive tips for the trenches By www.dailymail.co.uk Published On :: Mon, 16 Mar 2020 11:01:13 GMT The UK stock market alone has fallen in value by 30 per cent since the start of the year. But if you hold these trusts for troubled times then things should look better. Full Article
in ASK TONY: Travel agent pocketed £225 of our China holiday refund By www.dailymail.co.uk Published On :: Wed, 18 Mar 2020 10:22:32 GMT Last July, my wife, daughter and I used travel agent Carlton Leisure to book flights to Beijing with British Airways, returning via Hong Kong, with an internal flight between there and Chengdu. Full Article
in 'Bulgarian "crypto firm" stole £5,680 from my account': TONY HETHERINGTON investigates By www.dailymail.co.uk Published On :: Sun, 22 Mar 2020 10:28:27 GMT I was contacted by Xtraderfx and told that it would transfer my frozen credit balance of £680 to my NatWest credit card. I agreed and gave my card details. Full Article
in ASK TONY: I was scammed out of £170, so why isn't PayPal paying up? By www.dailymail.co.uk Published On :: Wed, 25 Mar 2020 09:29:37 GMT I received two texts from PayPal in the early hours of August 6 about a suspicious transaction. It was for £170.94 to a company called Zalando SE. I replied at 10.21am to say it was unauthorised. Full Article
in Is a plumber allowed to fix our boiler during coronavirus outbreak? By www.dailymail.co.uk Published On :: Thu, 26 Mar 2020 11:42:02 GMT Our boiler has been playing up since the weekend and we ideally need a plumber to come over and check it over. Are engineers able to come out to do necessary maintenance? Full Article
in NORTH AMERICAN INCOME: The fund that Trump needs to succeed By www.dailymail.co.uk Published On :: Thu, 26 Mar 2020 17:49:06 GMT Not even the somewhat conservative portfolio underpinning investment trust North American Income has protected shareholders from the sharp market correction. Full Article
in I moved flat last weekend, during the coronavirus outbreak. Can I get my deposit back in 10 days? By www.dailymail.co.uk Published On :: Sat, 28 Mar 2020 09:57:30 GMT I moved flat last weekend, thankfully just before the Government lockdown. Will I still be able to get my deposit back from my old flat, once I leave, within 10 days? Full Article
in TONY HETHERINGTON: A huge payments scam - and Nationwide and Visa should be ashamed By www.dailymail.co.uk Published On :: Sun, 29 Mar 2020 08:03:28 GMT I fell for a sales pitch from Easytrade.biz, and now am unable to withdraw any money. I have filled in several withdrawal forms, but it never happenes. Full Article
in Chelsea Bonds and Infinity Bonds paying 27% - are they too good to be true? By www.dailymail.co.uk Published On :: Fri, 03 Apr 2020 08:22:50 GMT We have a chunk of cash we want to tuck away for up to five years. I have seen two bonds advertised through Google. One is named Chelsea Bonds, the other is Infinity Bonds. Full Article
in TONY HETHERINGTON: My uncle pays £492 a year to long dead funeral firm By www.dailymail.co.uk Published On :: Sun, 12 Apr 2020 08:04:33 GMT 'Going through my 91-year-old uncle's paperwork for him, I found he had signed up for Equitable Lifecare funeral plan in 2016, and has been paying £41 a month - £492 a year - since then.' Full Article
in ASK TONY: Metro bank froze my account and it has £30,000 stuck in it! By www.dailymail.co.uk Published On :: Wed, 15 Apr 2020 08:02:30 GMT Despite my repeated calls and a letter to Metro Bank's chief executive, it was almost a month before it wrote back asking for proof of address and details of my travel for the past 6 months. Full Article
in What can I do to cool down my one bed flat now the weather is getting hotter and I'm stuck inside? By www.dailymail.co.uk Published On :: Thu, 16 Apr 2020 06:38:27 GMT I live in a small, one bed, second story flat. As the weather is getting hotter, so is my flat. What are the best methods, aside from opening windows, to cooling it down? Full Article
in Can work force me to take a pay cut without reducing my hours? By www.dailymail.co.uk Published On :: Thu, 16 Apr 2020 13:12:31 GMT My employer has told me to take a 20 per cent pay cut due to the impact coronavirus is having on the business, yet I still have to work full-time. Is this allowed and what can I do if I'm not happy? Full Article
in TONY HETHERINGTON: 'Please help...we just want to stop living in fear of Scottish Power' By www.dailymail.co.uk Published On :: Sun, 19 Apr 2020 10:34:16 GMT My account with Scottish Power has been under review by the energy supplier for more than 18 months, as it insists we owe more than £7,000. The company claims we have not paid since 2013 Full Article
in I am struggling to get a refund for a takeaway. What are my rights? By www.dailymail.co.uk Published On :: Fri, 24 Apr 2020 08:13:24 GMT I am a vegetarian and ordered a veggie pizza from a large chain but when it arrived, I found it had chicken on it - why has it taken so long to get a refund? Full Article
in HETHERINGTON: How can my house be using 'industrial' amounts of power? By www.dailymail.co.uk Published On :: Mon, 27 Apr 2020 06:32:28 GMT I joined ScottishPower for my electricity in March 2017, paying £190 a month. In March last year, they asked for weekly readings and said I was not paying enough. Full Article
in Can I get a divorce maintenance payment holiday due to coronavirus? By www.dailymail.co.uk Published On :: Tue, 28 Apr 2020 10:09:02 GMT I run three rural pubs which are all closed and may not open again. I cannot afford to keep up my payments. What can I do? Full Article
in Sainsbury's defers £160m dividend as profits remain flat By www.dailymail.co.uk Published On :: Thu, 30 Apr 2020 21:25:46 GMT Food sales in the peak week to March 21 jumped by 48 per cent. But the supermarket's general merchandise and clothing business, part of which operates through Argos, has suffered. Full Article
in TONY HETHERINGTON: Your debtor's 800 miles away in Shetland By www.dailymail.co.uk Published On :: Sun, 03 May 2020 09:55:14 GMT I have received a letter from Lowell Portfolio, claiming an alleged debt of £599 which it says I owe to PayPal. But I rang PayPal and was told that in fact no money is owed on my account. Full Article
in Should we take a mortgage holiday and save or invest the money? By www.dailymail.co.uk Published On :: Mon, 04 May 2020 10:04:14 GMT Both me and my partner are still working and able to meet our mortgage payments, but we were discussing whether we should ask for a mortgage holiday anyway. Full Article
in Is a final financial order on divorce always final? By www.dailymail.co.uk Published On :: Sat, 09 May 2020 08:20:17 GMT The court made 40,000 financial orders last year. There will be a concern that allowing some people to reopen their financial order now will lead to hundreds or thousands of similar claims. Full Article
in Audley Harrison on winning gold 20 years ago and the public ridicule of his pro career By www.dailymail.co.uk Published On :: Wed, 22 Apr 2020 21:36:27 GMT EXCLUSIVE INTERVIEW BY DANIEL MATTHEWS: He won Britain's first ever super-heavyweight gold but his pro career would become synonymous with ridicule and potential unfulfilled. Full Article
in Strictly bosses 'are offering doubled fees to celebs to attract an A-list line-up' By www.dailymail.co.uk Published On :: Wed, 22 Apr 2020 23:29:07 GMT Sources claim TV executives are keen for the series 'to remain the jewel in the BBC's crown' and have already put forward contract proposals in a bid to attract a 'stellar line-up'. Full Article