Contact centres may have poor reputations but they should be seen as a strategic resource, says Nicola Millard, BT’s in-house futurist

Data Centres aren’t new, but how have they changed in recent years? What are some of the key trends in that regard?

There’s a growing phenomenon in CIOs’ lives, and it’s called Shadow IT: other departments like finance and marketing bypassing the IT department and buying their own technology.

The real-time economy requires instant processes in an increasing number of business functions.

At BT Global Services connections are our business. We are trusted by thousands of enterprises around the world, combining our global strength in networks, IT and innovation with local presence, expertise and delivery. Watch this video to find out how we can help you connect for a better future.

It’s no longer enough to follow cybercrime trends and react to them. You need to be constantly monitoring and anticipating threats, because these days the stakes are simply too high not to.

Every year some of the world’s best young musicians would jet into London to audition for a bursary with the Southbank Sinfonia. Simon Over wanted to cut down on those thousands of air miles and hours in transit. He also didn’t want to miss out on youngsters who couldn’t afford the fare.

SASOL has adopted telepresence for collaboration between far-flung executives in Europe, North America and Africa. Running over the BT IP Connect global network it also enables federation with customers and suppliers. The solution’s earned Alec’s team a special recognition award from the CEO for bringing the company’s One SASOL philosophy and vision vibrantly to life

Care isn’t just part of the name at GSK Nutritional Healthcare. It’s at the heart of its customer help lines. But Ashley Thomas knew that the company’s legacy telephone technology was becoming a bit of a hindrance. Keen to boost customer service with new technology, a review of the market led Ashley to BT Cloud Contact

The survey, gathered insights from 200 senior executives and CXOs, reveals that sectors such as cybersecurity, healthcare, and artificial intelligence could witness unprecedented advancements through quantum computing.

TECH-AI-OpenAI and rivals seek new path to smarter AI as current methods hit limitations

The survey indicates that 57% of CEOs believe stakeholder expectations on ESG are evolving faster than they can adjust their strategies, with more than half concerned that inadequate climate adaptation could negatively impact growth in the short to medium term.

India is leading in Artificial Intelligence (AI) adoption, according to new research by Boston Consulting Group (BCG), which pegged that 30 per cent of Indian companies are maximizing value through the use of such emerging technology.

By adjusting global cybersecurity tools and strategies to fit Indian requirements, distributors help companies of all sizes -- small businesses to large corporations -- adopt security solutions that are practical, effective, and scaled appropriately for their environments.

"In 2025, Indian chief information officers (CIOs) will start allocating budgets for generative AI (GenAI) beyond initial proof-of-concept projects," said Naveen Mishra, VP Analyst at Gartner.

AWS said researchers from Carnegie Mellon University and the University of California, Berkeley, are taking part in the program. The company plans to make 40,000 of the first-generation Trainium chips available for the program.

Google's head of research, Yossi Matias, emphasizes the enduring importance of coding skills in an AI-driven world. While acknowledging AI's growing role in software development, Matias argues that basic coding knowledge is crucial for understanding and leveraging AI's potential. He compares coding to math, suggesting that both are fundamental for navigating an increasingly tech-reliant society.

Prashant Kumar on Tuesday said the security arrangements at the Mahakumbh Mela will be equipped with advanced technology, including the use of Artificial Intelligence (AI). After a review meeting on preparations for the Mahakumbh Mela with Chief Secretary Manoj Kumar Singh, the DGP told reporters, "Our control room will have data of around 1 million suspicious individuals, and we will closely monitor all types of anti-social elements."

In this exclusive interview with ETCIO, Derek Gittoes, Vice President of Supply Chain Management Product Strategy at Oracle, shares valuable insights into the current trends shaping the future of supply chain management.

India's digital economy is booming, with fintech driving digital payments and e-markets expanding rapidly. Deputy Governor of Reserve Bank of India, Michael Debabrata Patra, stated that the digital economy currently makes up a tenth of India's GDP and is projected to reach a fifth by 2026.

Tech giant Apple is reportedly working on a new version of its Apple Store application which will offer an augmented reality (AR) shopping feature on iPhone.

OpenAI took the internet by storm as its AI chatbot ChatGPT wowed people with its ability to formulate detailed and human-like answers on a wide range of subjects in a few seconds.

About 73% of Instagram business accounts that self-identify as a women-owned business were set up in the last three years in India, the company revealed.

Speaking to investors at a Morgan Stanley conference, Altman said the AI company will focus on building a platform that sells APIs to others and creates killer apps like ChatGPT.

India supplied zinc for the industrial revolution of Europe, and the ancient metallurgical remains at Zawar, a geo-heritage site nearly 45 km off Udaipur, lie as a living testimony. Lack of progress in work to preserve this spectacular geological heritage and promote geo-tourism has left experts wondering.

Semiconductor design global capability centres (GCC) account for approximately 4 per cent of India's total GCCs, with a growth rate of about 7 per cent in the last two decades.

Qualcomm's derived 46% of its revenue in its most recent fiscal year from customers with headquarters in China. Trump has floated second-term plans for blanket tariffs of 10% to 20% on virtually all imports as well as tariffs of 60% or more on goods from China, in a bid to boost US manufacturing.

The mutualistic relationship between tree roots and ectomycorrhizal (ECM) fungi has been shaping forest ecosystems since their inception. ECM fungi are key players supporting the growth, health and stress tolerance of forest trees globally, such as oak, pine, spruce, birch and beech, and help boost the productivity of bioenergy feedstock trees, including poplar and willow. The most common ECM fungus is Cenococcum geophilum, found in subtropical through arctic zones and especially in extreme environments. It is also the only mycorrhizal fungus in the Dothideomycetes, a large class comprised of some 19,000 fungal species, many of them plant pathogens.

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A University of Liverpool study of ants across three continents has revealed that their colour and size is strongly influenced by their environment, and that the dominant colour and average body size can change from year to year as temperatures vary. This finding has implications for how ant communities will cope with rising global temperatures.

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Certain antibiotic resistance genes are easily transferred from one bacterial species to another, and can move between farm animals and the human gut. A team led by Chinese researchers has characterized this "mobile resistome," which they say is largely to blame for the spread of antibiotic resistance. They found that many antibiotic resistance genes that are shared between the human and animal gut microbiome are also present in multiple human pathogens. These findings are published September 9 in Applied and Environmental Microbiology, a journal of the American Society for Microbiology.

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In a creative stroke inspired by Hollywood wizardry, scientists from Harvard Medical School and Technion-Israel Institute of Technology have designed a simple way to observe how bacteria move as they become impervious to drugs.

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Several years ago, biologists discovered a new type of genetic material known as long noncoding RNA. This RNA does not code for proteins and is copied from sections of the genome once believed to be "junk DNA."

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A Johns Hopkins University researcher noticed the bats he works with cocked their heads to the side, just like his pet Pug.

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A research team led by a Northwestern University scientist has discovered that male animals, through their invisible chemical "essence," prime female animals for reproduction but with the unfortunate side effect of also hastening females' aging process.

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Loss of megaherbivores such as elephants and hippos can allow woody plants and non-grassy herbs and flowering plants to encroach on grasslands in African national parks, according to a new University of Utah study, published Sept. 12 in Scientific Reports. The study used isotopes in hippopotamus teeth to find a shift in the diet of hippos over the course of a decade in Uganda's Queen Elizabeth National Park following widespread elephant poaching in the 1970s.

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Honeybees are hardwired to efficiently search the landscape enabling them to continue working for the greater good of their hives even when they are sick, according to new research co-authored by Queen Mary University of London (QMUL).

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For the first time, researchers from the Wellcome Trust Sanger Institute and their collaborators have been able to identify in human cancers two characteristic patterns of DNA damage caused by ionising radiation. These fingerprint patterns may now enable doctors to identify which tumours have been caused by radiation, and investigate if they should be treated differently.

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In spring, the young, delicate shoots in the forest light up, bright and May green. The buds and shoots are the future of the forests as they allow young trees to grow. The problem for the trees is: Roe deer like to eat them, and especially their buds. With a bit of luck, the young, gnawed saplings will only take a few more years to grow than their non-bitten conspecifics. In the worst case, they will become stunted trees, or they will have to give up their fight for survival after a number of years. In this respect, roe deer can cause a great deal of damage and hinder the regeneration of many deciduous tree species.

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Study Links Altered Brain Chemistry, Behavioral Impairments in Fish Exposed to Elevated CO2 Research team studied damselfish behavior and physiology under ocean acidification conditions predicted for year 2300

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Apple has announced that starting today, its global community of developers will be able to create spatial computing apps for Vision Pro.

On existing devices, users can switch to the new Outlook for Windows from a toggle in the Mail and Calendar applications.

The new tools help users to harness the power of AI "to make it easier to discover, research, and complete your purchase, all in one place with information you need from expert sources," the tech giant said in a blogpost on Thursday.

In the letter to the chief executives of OpenAI, which released ChatGPT, and its partner Microsoft among others, Bennet said it was especially important for Americans to know when AI was used to make political content. US senator Bennet noted that some companies - including OpenAI and Alphabet's Google - have begun marking some content as AI- generated but added that those companies' policies are "alarmingly reliant on voluntary compliance."

The new tools help users to harness the power of AI "to make it easier to discover, research, and complete your purchase, all in one place with information you need from expert sources," the tech giant said in a blogpost on Thursday.

In just four hours of its launch, the social media platform has recorded over five million signups, Zuckerberg announced on Thursday.

“Our privacy policy has long been transparent that Google uses publicly available information from the open web to train language models for services like Google Translate,” The Verge quoted Google spokesperson Christa Muldoon as saying. This publically available data includes data available on the internet, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number.

In a meeting with IT minister Ashwini Vaishnaw, held earlier this week, the companies said the import licensing requirement puts "unnecessary pressure" since there is no ecosystem in place in India at present to manufacture these products such as laptops, tablets and servers, executives present at the meeting told ET.

Walmart-owned ecommerce major Flipkart is collaborating with Polygon for its web3 plans and aims to go deep with this partnership this year, which can help change the way Indians shop and engage with brands online, senior industry executive told ET.

Apple has removed 25 VPN apps from its App Store in Russia, complying with orders from the communications regulator. This move comes amidst Russia's crackdown on VPNs and ongoing tensions with big tech companies over content regulation and censorship.

Industry executives have informed the Ministry of Electronics and Information Technology (MeitY) about the extended timelines for acquiring BIS (Bureau of Indian Standards) certification. This is due to the mandatory separate tests for battery packs installed on laptops, after running viability tests for making the products with local contract manufacturers.