Ross Gardler, OSS Watch, University of Oxford and Andrew Savory, Managing Director, Sourcesense UK will consider what makes a service usable and sustainable? Is it one that offers you a service level agreement (SLA)? Or is it one that has sufficient clients that it is likely to survive long-term? And can a service that is principally a "social" service be sustainable? And how might communities of practice relate to the sustainability of an open service?

Paul Kelly and William Mackintosh, University of York will discuss various web usage statistics packages.

Andrew Cormack, Richard Dunning and Andy Powell, Eduserv will investigate the relationships between institutional single sign-on, Athens, Shibboleth, the UK Access Management Federation and more recent developments like OpenID and CardSpace and will give participants an opportunity to ask questions of a panel of experts from the community.

Grainne Conole is Director of the Institute for Learning and Research Technology at the University of Bristol, which is a centre of excellence on the development and use of information and communication technology in education. The Institute hosts around 40 projects and services at any one time (funding sources include HEFCE, ESRC, EU and commercial sponsors), employing ca. 70 staff with a range of expertise and skills across the technical and educational domains. Research includes the development of information portals, digital archives, underlying metadata research and associated technology developments and the development and use of shells and toolkits for educational use. She has published over 50 publications on a range of topics, including the use and evaluation of learning technologies and is currently deputy editor for the Association of Learning Technologies journal, ALT-J.

Diane McDonald is a senior member of the PREDICT Research Group, part of the Information Strategy Directorate of the University of Strathclyde. Her current major interests are in the e-business area. She has responsibility for the development of a Managed Learning Environment, general WWW strategy and ITC security policy & strategy within the University. She is also responsible for the development of the demonstration and dissemination facilities for the West of Scotland based e-institute, of which the University is the senior partner. She was previously the Network Manager for the University.

A sponsors page containing details of the sponsorship packages available has now been set up. Interested parties should contact the organisers. [2006-08-24]

Information on members of the Institutional Web Management Workshop 2007 Advisory Group is now available [2006-10-23]

Details of plenary talks and parallel sessions are available from the IWMW 2007 Web site. A page with all details on, for printing purposes is also available. [2007-04-10]

A fly-poster for Institutional Web Management Workshop 2007 has been put up on the wall at the Eduserv Foundation Symposium 2007 and blogged about in Andy Powell's SecondLife blog. [2007-05-14]

This year we are inviting IWMW 2007 participants to submit lightweight examples of innovative uses of Web technologies which may be of interest to IWMW 2007 participants. This could include mashups, use of multimedia, use of 3-D virtual environments or seamless access to content using technologies such as OpenID. [2007-05-24]

Bookings are now closed for the Institutional Web Management Workshop 2007. If you would like to put your details on a mailing list please contact events@ukoln.ac.uk or a member of the organising committee [2007-06-01]

Paul Boag has written a guest blog post for "Brian Kelly's UK Web Focus: Reflections On The Web" blog [2007-06-04]

Keith Doyle has written a guest blog post for "Brian Kelly's UK Web Focus: Reflections On The Web" blog [2007-06-05]

An IWMW2007 group has been created on Facebook. Join up now! [2007-06-11]

Delegate information on venue, registration, travel, accommodation and other aspects of the workshop is now available. [2007-06-22]

Jon Wallis is Webmaster at the University of Wolverhampton, responsible for the overall design and general management of its website. He has been directly involved in developing the University's web presence from its inception. In 1995 he co-developed the first complete undergraduate prospectus on the web. In his spare time he is a senior lecturer in computing, teaching in the areas of networks, communications and distributed information systems. His research focusses on search engine technology and (inspired by his role as an institutional webmaster) the information management implications of corporate websites. Jon gave a talk entitled "Information Management & The Institutional Website: Promoting & Supporting Organisational Change".

Paul Boag, from Headscape, considers how social participation is the cornerstone of the web 2.0 movement and has been spearheaded by sites such as digg.com. One of the underlying principles of these sites is that peer to peer recommendations carry more weight than those from either a search engine or from corporate advertising. The commercial sector has been quick to adopt this peer review mechanism with customer reviews and ratings. This talk proposes to explore how social participation can be applied to the process of recruiting new students and what lessons can be learnt from the approach adopted by the commercial sector. We will also look at what institutional barriers exist that prevent this approach and how these can be overcome.

Peter Reader, University of Bath explains that E-communications, e-marketing and social media are hot topics for university marketers and communicators, with old ideas of 'control' looking more and more unrealistic. Now the talk is of 'influence', viral marketing, students as customers, and of client management, with the web and web technologies seen increasingly as the university's most important marketing tools. So what are the challenges, and what are the issues with which marketers will face us? Expect more of "why" and "want" than of "how"!

During Keith Doyle, Salford University talk, delegates will discover how, by taking the information architecture approach as their next step, they can improve the user experience and business benefits. Information architecture gives delegates a framework and benchmarks for managing web provision at an institutional level. This should be an engaging and entertaining talk which would help delegates decide whether a formal IA role is appropriate to their organisation. Helping delegates consider their institutional strategic approach: What is IA? How is the role covered at the moment? Should it be a specific post rather than something that's squeezed in with everything else we do?

Jeff Barr, Amazon Web Services (Senior Manager, Web Services Evangelism) will discuss Amazon's approach to Web-scale computing. Using this new approach, developers can use Amazon's broad line of web services to rapidly and cost-effectively build scalable and flexible Web applications. Jeff will focus on Amazon's newest services, including the Simple Queue Service, the Simple Storage Service, and the Elastic Compute Cloud. The talk will include technical details and an overview of how the services are being used by customers all over the world.

Steven Warburton will discuss how the notion of community continues to be recognised as a fundamental aspect within descriptions of shared human activity and group bonding. In his socio-cultural analysis of the work place Wenger defined a particular type of communion, which he termed a community of practice (CoP). The concept of a CoP has been somewhat abused in current literature yet it does provide valuable insights into how communities evolve, behave and sustain themselves. By elaborating dimensions of community such as shared practice, dialogue, legitimate peripheral participation and negotiation of boundaries, Wenger has provided a model that can be applied to a number of differing groups of activity. This talk will explore what we can draw from the work on CoPs, in terms of the role and identity of institutional web manager, one that is inseparable from a field of practice that remains dynamic, fluid and under constant negotiation.

Chris Young, Netskills, University of Newcastle and Paul Trueman, Netskills, University of Newcastle will be looking at accreditation systems. You may be new to a Web-role or you may be more experienced, with a set of useful skills. Either way, increasingly there is a need for recognised individual development and accreditation in order to progress in within your organisation and with your own career.

Philip Wilson, University of Bath will ask how do people make use of the data you publish on the Web? If you publish a staff directory, how do people currently add contact details to their address books? Copy and paste has had its day, Microformats are a way of making the data you already publish not only useful, but re-usable and re-purposable for relatively little effort. This session considers how these data formats can help you solve specific data problems on your site.

Emma Tonkin, UKOLN and Adam Hardy will consider that User testing is often considered to be prohibitively expensive, complicated and time-consuming; the good news is that at least two of these assumptions are wrong. This hands-on session demonstrates how to use scenario-based user testing to check out the usability of a small application. It concentrates on accessible and practical real-world techniques for user testing, analysing the results, and working out how to apply them - as quick fixes, long-term aims or feature requests.

This session will be run by Michael Day, DCC, UKOLN, Maureen Pennock, DCC, UKOLN and Lizzie Richmond, University Archivist, University of Bath. Institutional Web sites have become an increasingly important tool for disseminating key institutional information to and between staff, students, researchers and the general public. They are widely recognised as key front-office mechanisms for the communication of important information, but the long-term survival of Web site resources and data with non-transient or enduring value is often overridden by the short-term benefits of on-the-fly Web site management. As a result, even institutions with Web site archiving policies can find themselves falling victim to the so-called digital dark ages and fail to preserve valuable information.

William Mackintosh, Web Manager, University of York and Damon Querry, Senior Web Development Officer, University of Newcastle upon Tyne will be looking at Search Technology within the University Environmen. The University of Newcastle upon Tyne has implemented a Google Search Appliance. The University of York is committed to the purchase of the Google Mini. The session will discuss the reasons for selecting these products and how they add value to an institution's Web site.

Keith Doyle, University of Salford will facilitate this session. A small group of people are working towards setting up a peer group to share good practise and knowledge. In this session, there will be the opportunity for delegates working to develop University Intranets to share their thoughts on developments around intranets and portals. We will also discuss how the peer group could develop.

Duncan Davidson, Information Manager, University of Abertay Dundee and Donna Wilkinson, Information Specialist, University of Abertay Dundeed will look at their University's development plans, the related projects - University Portal and Information Architecture, where we have been, current work and the road ahead.

Barry Cornelius, Computing Services, University of Oxford will explore how to make RSS work in your institution. Recently, the University of Oxford has risen to this challenge: it has delivered a devolved institutional newsfeed system. This workshop session will discuss how this system was produced and will demonstrate how easy it is to produce news items and get them displayed on a Web page or delivered through RSS.

Brian Kelly, UKOLN and Lawrie Phipps, JISC will review the barriers which we may face when implementing a Web 2.0 strategy and will outline a model and strategies which can be be used in order to address such barriers.

David Burden, Managing Director, DADENLIMITED and Marieke Guy, UKOLN will consider questions like: Can chatbots make sites more accessible or do they break fundamental usability rules? Do users like them, or find them irritating or even patronising? Are they the next best thing or a 5 minute wonder? Can they really benefit the education sector? Can a chatbot ever really learn?

Julie Allinson and Mahendra Mahey, UKOLN will give an overview of the current repository landscape, looking at the different types of repositories, their use within education and the range of issues relating to repositories, including cultural, social, legal, technical and policy considerations. Current JISC work in this area will be highlighted, focussing on how this work will contribute to raising quality standards in repository development, through interoperability and the use of open standards.

Alison Wildish is an advocate of institutions embracing third party services to support their marketing/communications initiatives and has an active interest in the opportunities offered by personalisation and user owned technologies. Heading up the Web Services team at the University of Bath she manages the central Web team and is responsible for the strategic direction of University Web services. She formerly held the same position at Edge Hill University where she led projects which include the University portal project and the development of the Applicant Community Web site (winner of a UCISA best practice award). Alison blogs at "http://blogs.bath.ac.uk/webservices". Alison gave a plenary talk on "Look Who's Talking Now ...".

Cameron Neylon commenced a joint appointment as Senior Scientist in Biomolecular Sciences at the ISIS Pulsed Neutron and Muon Facility, STFC Rutherford Appleton Laboratory in 2005. Since then, in collaboration with Jeremy Frey (University of Southampton) he has been involved in the development and optimisation of blog based electronic notebook systems for the biochemistry laboratories and the development of systems for monitoring and capturing data from the laboratory, the so-called 'Blogging Lab'. Through this work he has become a prominent member of the international community advocating the adoption of a more open approach to research practice. His group is currently moving to a fully Open Notebook approach where the research worker's laboratory notebook is made public as it being recorded. This process is being recorded and analysed in his Blog, Science in the Open. Cameron gave a plenary talk on "Science in the You Tube Age: How Web Based Tools are Enabling Open Research Practice".

Mike is the manager of the University of Aberdeen's Web Team. The team comprises seven developers who are responsible for the majority of the University's web sites and web applications. The team also works for a range of commercial clients. Mike formerly worked at the Robert Gordon University as an Educational Development Officer, and as a researcher in Information Management. As a callow youth he worked at the sharp end of IT user support in the oil services industry. Mike has published on technology issues in education, Web usability and Web management. Mike gave the opening welcome speech to Aberdeen with Derrick McClure.

In previous IWMWs sessions have focussed on issues such as: Should we buy or build our CMS? Which CMS should we implement? How do we implement our CMS? How can we measure the impact of our CMS Implementation? And how do we address The CMS Challenge? But last year it was claimed that "There is no such thing as a silver bullet" and that a CMS will not solve all your problems. Has the CMS bubble bust? Has content management become content mis-management? In the light of new approaches, such as Web 2.0, and new 'ways of doing things' is there a feeling of disillusionment with 'ye old CMS'? Or does a CMS remain the backbone of a good institutional Web site? In this debate you will hear the arguments for and against content management systems and will have an opportunity to express your views.

The Web is changing. It is no longer a phenomenon but has integrated itself within our culture. However for those creating Web services times are far from stable. A wide range of Web-based applications continue to be developed, such as blogs, wikis, podcasting, social networking software, RSS feeds etc. The Semantic Web is still on the cards and now we have Web 2.0, an opportunity for a more sharing, more participative Web? Is it just hype? Will these progressions make any difference to the way in which we go about our work? What does Web 2.0 mean to the Institutional Web? This panel session offered three different perspectives on the potential of Web 2.0 within learning activities - the library perspective, the commercial perspective and the HE/FE perspective.

Andy Powell gave a talk about how it goes without saying that the Web has changed significantly over the last 10 years and that institutional Web sites have changed with it - just use the Wayback Machine to look back at your own site in 1996 to see what I mean. Such changes have not simply been in terms of style and substance but also in terms of how we expect to interact with, use and re-use the content and services being made available to us. In short, the Web has changed us and the way we learn and work. This talk will look back over the last 10 years and highlight some of the key technical, social, political and legal changes that have taken place and the impact these have had on the institutional Web sites we deliver now and will deliver into the future.

Kate Forbes-Pitt, Systems Manager, Web Services, London School of Economics will talk about aims aims to problematise the document, asking the following questions: what is a document? How does it impart information to its reader? Can it be replicated on screen? It proposes answers using the arguments of Hughes and King (1993) who contend that the document is a layered social artifact that exists to 'wrap' content. This 'wrapping' provides the reader with the knowledge they need in order to apply social rules to their reading of the document, and so become able to interpret its content. Some information systems writers argue that the need for social knowledge in a task negates the possibility of its automation. Following the logic of this argument, delivering a document (a container of rule) through the existing set of social rules that govern Web interaction, means that the full function of the electronically reproduced document becomes masked or confused. At best this makes the role of the document superfluous to its content, making the content difficult to interpret. At worst it makes the content incomprehensible to the user. This raises a further question: what purpose is served by reproducing documents online? Following from the above arguments, it is possible to argue that 'pure' content, rather than the imitation of printed paper, is likely to be a more successful way of imparting information through the Web.

Universities undertake research through a mesh of partnerships, collaborations and contractual relationships. Major research funding bodies, such as government departments, are increasingly encouraging their contractors to adopt formal quality assurance standards - such as ISO 9001:2000. If you haven't come across this already, you are likely to see it very soon! In this talk John Gilbey, Institute QA Manager, IGER discussed the impact of quality standards on the way Web resources - internal and external - are defined, delivered, managed and reviewed in academic environments. An over-view of the quality requirement is presented, along with some pragmatic suggestions to help you deal with it.

IWMW 15 Institutional Web Management Workshop 2011: Responding to Change held at the University of Reading on 26-27 July 2011

IWMW 14 Institutional Web Management Workshop 2010: The Web in Turbulent Times held at the University of Sheffield on 12-14 July 2010

IWMW 13: Institutional Web Management 2009, held at the University of Essex on 28-30 July 2009

IWMW 12: Institutional Web Management 2008: The Great Debate, held at the University of Aberdeen on 22-24 July 2008

IWMW 11: Institutional Web Management 2007: Next Steps for the Web Management Community, held at the University of York on 16-18 July 2007

IWMW 10: Institutional Web Management Workshop 2005: Quality Matters, held at the University of Bath on 14-16 June 2006

IWMW 9: Institutional Web Management Workshop 2005: Whose Web Is It Anyway?, held at the University of Manchester on 6-8 July 2005

IWMW 8: Institutional Web Management Workshop 2004: Transforming The Organisation, held at the University of Birmingham on 27-29 June 2004

IWMW 7: Institutional Web Management Workshop 2003: Supporting Our Users, held at the University of Kent at Canterbury on 11-13 June 2003

IWMW 6: Institutional Web Management Workshop 2002: The Pervasive Web, held at the University of Strathclyde on 18-20 June 2002